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New tariff not updated on smart meter yet

  • 3 July 2023
  • 5 replies
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K
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When do the new tarriff’s kick in? My smart meter is still showing the tarriff’s from pre July

 

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Best answer by KTHS2611 3 July 2023, 17:37

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Blastoise186
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Hiya,

I’m just a customer.

They’ve already kicked in. If your meter hasn’t updated, you can ask OVO to try the SMETS Command Update Tariff Configuration to force it through. Latest rates at https://plans.ovoenergy.com .

Securing energy by zapping security bugs... For that is The Blastoise Way!
K
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Thanks will do.

 

Firedog
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If your meter hasn’t updated, you can ask OVO to try the SMETS Command Update Tariff Configuration to force it through. 

@Blastoise186 [and @Abby_OVO if you know ...] How long do you suggest we should wait for the tariff data to be updated before pestering Support? Days? Weeks? 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA
Blastoise186
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Userlevel 7
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I’d say one month, to allow enough time for automated retries and queues to clear. Sometimes these updates are done in batches!

Securing energy by zapping security bugs... For that is The Blastoise Way!
K
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I contacted them this morning. It shows as being changed on there end. They asked me to wait a month to see if it sorted it’s self out, if not to get back in touch.

 

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