Green tech & greener living

Hi - new to this forum - first question here….We are currently building a new house and would need to get a meter (ideally smart) installed.We have a 3 phase 200A incoming supply with a solar array (31 Kwp) with 3x Tesla power walls on the system.   The supply is a single family dwelling, domestic house only.The electricity provider (SSE) is bringing power to our plant room and providing a cut out where the new meter should be installed. Is this something OVO can assist with please?   Thanks very much.

Hi.  I am hoping to buy a SMART #1 electric vehicle in the not too distant future.  From the information I see on the OVO website I don’t think this specific EV is compatible with the Charge Anytime tariff … can anyone please confirm?  Also, at the moment, I am considering installing a Zappi charger which also does not seem to be supported.  Again is this correct?  And, assuming I am correct, can anyone from OVO comment in terms of SMART cars and Zappi chargers being supported in the near term?  Please note:  I do have a smart meter installed at my house.Thanks in advance

Just updated app to 2.2.0. Was working yesterday without problem. Today the app says I am charging away from home (I’m not) and does not show anything on the dial (it did yesterday). Anyone else having problems? - That said it has just charged to maximum.  

Is the mercedes EQA compatible with the charge anytime  program yet? 

I am trying to get a smart meter installed but was told when they attended that there was a problem with the earth wire so couldn't install it. I rent so reported what was said to my landlord & they sent an electrician but I was told that uk power network would contact me but I never heard from them. I really have no idea and don't want to book another insulation just for the same thing to happen again. Anyone able to tell me what the problem it please. .

Good evening,I had my smart meter installed Monday.Since then I don’t have hot water or heating (storage heaters).I found out yesterday as for personal reason myself and my kids we weren’t home.i thought it might be because electricity was out and a reset my thermostat program but still not working. im calling ovo tomorrow first thing in the morning, but after reading some comments I just would like to ask to any of the members if is anything I should say to ovo for them to fix my problem as soon as possible?thank you in advance 

I have an OHME charger for my EV. OVO emailed me and told me that they were stopping use of the OHME app and I needed to install the OVO charge anytime app. I followed their instructions to the letter.3 days running I have tried to charge my car and the OVO app tells me it will be ready by 0700 - scheduled to ensure I get the 7p/kwh. 3 days running my EV has not charged.I have emailed OVO several times but they have not bothered to contact me (quite how they are number 1 for customer service I do not know) even though I have to,d them that I am disabled and they will incarcerate me in my own home as I rely on my car to get out and about.can any one help please? Has anyone else had problems switching apps? 

Several years ago OVO fitted two “Smart” meters and ever since then I have been unable to physically read the figures on the gas meter. The reason for this is because the meter is in a box in the ground and the “window” with the figures is pressed up against the side of the meter box.Assuming they exist, I need a meter that has the display at the top.Gas meters enclosed in a box in the ground are not unique but the inability to supply a meter reading scuppered my move to another Energy supplier a few years ago.OVO refused to change it because it was not faulty.The meters are several years old now & there is a black box (Zigbee?) plugged into the router to send readings to OVO. So can my elderly “Smart” meters be read by other Energy providers these days?I did read it was coming but that not all “Smart” meters are compatible.

Hi, I’ve recently had some Solar panels fitted and I need to take an export reading for my SEG application. I have a Landis+Gyr E470 SMETS1 with a Trilliant comms hub identicle to this one:I’ve read a couple of guides online and tried to find the Export on this thing with no luck. Going through the menu I get;TimeDateCredit ModeStanding ChargeTotal Act ImportRate 01 Act ImportMeter Balance Anyone know what I have to do or is it not possible with this thing?

Hi all,my car is not charging for the last 4 days. our electricity providers are ova. anyone else face the same problemThanks

Smart meter might be doing an update, the IHD has changed from, showing some stuff, to saying waiting, is that due to an update of some type being in process ? Power also went off for a few seconds at the same time as this new message appeared, coincidence, or expected behaviour ?Smart meter was recently installed, so assume it might be doing some kind of update after a few weeks.

Up until the recent update of the Charge Anytime (CA) app (Jun 25 v 2.1.16) I've always been able to day charge my ev using solar energy from my panels and CA displays solar charging. Now it seems that CA won't recognise solar charging only and insists on adding/topping up with Boost function from the grid, delivered at the full day rate. The only thing that has changed is the app update for CA - any suggestions?

I have read about Smartmeter to Comms hub flying leads recently that resolve possible signal issues.Is Kaifa the only Smartmeter that you fit these flying lead to and does OVO supply both for new Northern UK installations ?

Anytime App wouldn't find my EV tonight but did yesterday.The Ohme and OVO instruction emails say slightly different things.Does the ovo Anytime App need the ohme app and account to find my ev?

I have now completed, as per the email, to move from the Ohme set up to OVO charge anytime.I have two compatible EV’s, both Audi.I have linked both up to the app okay.I have charged both cars this weekend, but only one is showing on the savings tab and only one has updated.I reconnected the EV that the savings weren’t showing by removing the EV then adding it. I then got a different account number?I am sure that EV will be showing in the savings tab when I charge that one but the other one won’tHow can I be sure both EVs are charging at the 7p?? 

I have just looked at our usage and don’t understand how over 30kwh is used a day when no one is in the property and over 40 when we are home, with no hearing on? How can I check what’s going on? 

The beta list includes Kia Niro from 2019 on.Does that include the 2022 Niro EV?Kia changed the name when it rebranded the Niro in 2022. 

Has anyone successfully moved to Economy 10 with OVO and was your experience?A few weeks ago I received an email from OVO about the removal of the RTS signal and suggesting I book an appointment to replace my meter. I was a THTC customer so I chose Economy 10 and booked the appointment.Six days ago the new meter was installed with an In House Display (IHD). The IHD is operating in accordance with the Economy 10 tariff but the meter is supplying power according to Economy 7 times, i.e. power comes to my storage heaters between 01.00 and 07.00 but I am being charged the lower rate at Economy 10 time periods. That means I am being paying the higher rate to charge my storage heaters overnight (and it is getting cold in highland Scotland)OVO customer support first of all offered to re-program the meter in 6 weeks; they delay because they needed to wait until communication with the meter was established (?). I managed to negotiate them down to making an appointment fo

Hi, got rts meter replaced by smart meter yesterday and process went smoothly. I think it is connected through mobile phone signal?When I phoned to arrange the appointment I was asked to choose which tariff I wanted to go on and chose Econ 9.  I was told everything would go on off peak rates at the econ 9 times. However the engineer explained I will still be on the same (expensive) tariff I’ve been on because the off peak will only applh to the storage heaters.I knew that the set up here was that only the storage heaters worked on off peak and the immersion heater or anything else did not.  I just assumed that when the smart meter was connected that would chanage.  The engineer said I would need to get an electrician to connect up the different boxes, he was sorry that he wasnt allowed to do that.  I’m a bit miffed that I got excited about immersion, cooker, shower etc were going to be available on off peak and now they won’t.  I’m in a private let and wi

I’m having issues with my electricity costing much much more (more than double) since switching from RTS complex (3phase) meter, thtc control set up to a five port smart meter (economy 10) Folk on other forums are mentioning that a seven port meter is what is needed for this set up to maintain full functionality. But OVO don’t seem to offer a seven port meter? Or do they and I’ve just not figured it out yet? 

Why has my smart meter stopped sending information to Ovo, it has now been a week ?what should I do?

Does anyone have any info on Charge Anytime points that launches on Monday? When I joined up I remember something about getting points for keeping you car plugged in for longer. Is this correct and what are the “Points” used for. ThanksBruce

I just wanted to post to help people work out how to charge with solar or not.  If you want to charge with solar just put a really long schedule to finish time and the ovo charge anytime app selects super eco where just solar is used.  Although I am not sure I would recommend this as there is an opportunity cost, I am being paid via my feed in tariff about 25p per kWh and as such it makes and as ovo charge 7p, it is actually going to cost you money to use the solar at that Ovo rate.  In this case I would charge overnight to ensure the solar is not used at all and you are only paying 7p per kWh to charge your vehicle. I hope this helps.