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The place to talk about all things EV, from charging at home to questions about Charge Anytime

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324 Topic threads
M
Carbon Cutter*****
mdanhieuxCarbon Cutter*****
Posted in Electric vehicles
AUDI Q4 Charge Anytime isn't working and now I can't reconnect my car - I'm now missing out on saving

I’ve had Charge Anytime for a couple of months with my Audi Q4, and it was working fine. Recently it’s not been working well and missing charges and therefore no credit with the Charge Anytime App. I decide I’d remove the car from the app and try adding it again to see if that would improve things. However…….now I can’t even add my car to the app. I just get a message saying “the vendor is currently experiencing issues on their side, please try again later”. I’ve had this for over 24 hours now. The only reason I switched to OVO rather than Octopus, was for Charge Anytime. But, if I can’t add my car and get the good rate, what is the point!? Whilst I appreciate this may not be OVO/Kazula’s fault, they are still saying Charge Anytime can be used with an Audi Q4.  Anyone else having similar problems?

6319
Emmanuelle_OVO
Community Manager
10 months ago
V
Carbon Cutter****
vix noonanCarbon Cutter****
Posted in Electric vehicles
Kuga PHEV no longer charges

Hi we have a PHEV & an EV. It’s important to us that both charge at the EV charge rate.The Kuga has over the last few months stopped charging & we’ve had to plug unplug to get it to restart. Now when I leave it to charge overnight, nothing.Please can you help. Currently this is the only reason we are with OVO and there isn’t much point in staying if it doesn’t charge both our vehicles.Thanks

114930
Emmanuelle_OVO
Community Manager
10 months ago
C
Carbon Cutter****
Chimaera500Carbon Cutter****
Posted in Electric vehicles
Charge Anytime- Multi car support not working for me?

Hello, I had been using Anytime perfectly since March, however, the release of the new version with multi-car support (great idea) doesn’t work anymore. It seems to be stuck thinking it is 8:27 yesterday morning so not recognising that the car is plugged in charging. This will obviously mean that I’m not getting the reduced rate and the car is just charging immediately when plugged in as if the Anytime set up doesn’t exist. Is this affecting others? 

23715
Jeffus
Plan Zero Hero
10 months ago
R
Carbon Cutter***
Ru55Carbon Cutter***
Posted in Electric vehicles
Charge Anytime Schedule Override

Charge Anytime IssueMy electric car has a “pre conditioning” setting at first I thought this was just cabin temperature but I have later discovered that if the vehicle is plugged in it also pre conditions the battery which is a very good thing now the nights are so much colder. Using ChargeAnytime connected to the vehicle it see this “pre conditioning” as charging and prevents it as it is not a cheap time. Suggested ResolutionsRead the pre conditioning times from the car via API and allow the use of electricity during the period (even if at full rate) and/or have a button in the app to enable/disable this feature.This maybe too time consuming/resource intensive to configure the api for each manufacturer. Enable a feature in the app to allow for manual “always on” schedule, meaning during this period the car will charge if not up to configure charge percentage and/or if at charge percentage still allow electricity for per condition task (even if at full rate)Whilst this is a manual meth

40910
S
Carbon Cutter**
10 months ago
Nosmarb
Carbon Cutter*****
NosmarbCarbon Cutter*****
Posted in Electric vehicles
Charge Anytime app fails to charge vehicle to set max charge level

Plugged my Renault Zoe into my home charge point at lunchtime yesterday and left the app to do it’s thing. My app settings are Reached by: 09:00, Charge level: 100%.There were multiple charging ‘sessions’ but when the charge finished and I unplugged at 09:15 this morning both the car and the app reported the car’s battery level at only 96%.I’m sure I’ve used the app to charge to 100% previously. What’s going on and is this likely to happen again?

138222
W
Carbon Catcher*
10 months ago
DaveJenYearsley
New Member***
DaveJenYearsleyNew Member***
Posted in Electric vehicles
Is my MG5 EV compatible with Charge Anytime?

HiI have a MG5 EV and was hoping to use Charge Anytime.  The Charge Anytime works with my Pod Point and Audi A3 etron. Does anyone have news of when MG might be included. Many thanksDave

1352
Tim_OVO
Community Manager
10 months ago
C
New Member***
craig310New Member***
Posted in Electric vehicles
What time does cheaper EV rate apply on Charge Anytime?

Hi. I’ve just signed up for Charge Anytime and everything seems to be working correctly. I’m just not sure what times the lower rate is applied (for example is it between 11pm to 7am). Or is it applied whenever a schedule is active and urgent charge is not used? If I changed the schedule to ensure full charge was reached by say 4pm instead of the default 7am, would the lower rate apply? I can’t find this information anywhere and the call centre didn’t know either.

214328
W
Carbon Catcher*
10 months ago
T
New Member*
twist154New Member*
Posted in Electric vehicles
Will Peugeot EV cars be added to Charge Anytime?

Hi - Currently have a Enyaq which works well on anytime. I’m looking to change to Peugeot e-3008 or e-5008 next year. Does anyone know if Peugeot are going to be added to charge anytime list of compatible cars? (My charger is non compatible). Thanks

2081
Blastoise186
Plan Zero Hero
10 months ago
J
Carbon Cutter***
JimboooCarbon Cutter***
Posted in Electric vehicles
Zappi 2 smart charger compatibility with OVO Charge Anytime?

Hi OVO,is there any update on when the Zappi 2 charger will be supported on Charge Anytime please?Many thanks

167413
J
Carbon Cutter***
11 months ago
I
Carbon Cutter*
IanJBelperCarbon Cutter*
Posted in Electric vehicles
Who do I contact about removing my V2G charger?

We are changing our car and therefore will be removing our Ovo V2G charger. Who do we contact at Ova (I’ve not had a response from the smarthome email address) and do we have to give notice before removing? Do you know do you know if the original Ovo installer submitted a G99 application to the Distribution Network Operator (DNO) prior to installation?

392
Emmanuelle_OVO
Community Manager
11 months ago
K
New Member*
Karen.ian.jonesNew Member*
Posted in Electric vehicles
EV charger Isolation Switch with Motability, how can I get this done?

We are getting an EV charger via Motability and have been advised by OHME that we need an isolation switch fitted. Having looked at similar post on this forum regarding the charges for this, does anyone know if this charge would be covered by Motability or is there a different route to getting this installed due to being through Motability.

3032
K
New Member*
11 months ago
A
Carbon Cutter***
abdul_shariffCarbon Cutter***
Posted in Electric vehicles
Charge Anytime compatibility with BMW iX1 M Sport 30

Does anyone know if a BMW iX1 M Sport 30 is compatible with Charging Anytime? The website says iX1 30 is compatible so to me sounds like it is, but when I called up OVO to check they could not give me any clarification, because as a model, there is no iX1 30, only variants like xLine 30 or Sport 30 or M Sport 30. The charger I am getting is not compatible so I need to be sure my car will be.

1619
Jeffus
Plan Zero Hero
11 months ago
K
New Member**
KevfizzyNew Member**
Posted in Electric vehicles
My car hasn't charged at home overnight for 3 days!

My car has not charged at home since overnight last 3 days, anytime charge has worked fine for months and I just charge overnight. I have not done anything other than plug it in as normal the previous evening, expecting it to be charged by 07.30 next morning and it’s not charged.  It shows on main dashboard on Ovo charge anytime phone app ‘car unplugged, plug in at home to smart charge’ but it is plugged in, It also does not allow me to charge immediately and when i try it just says pause. many one have similar issues?  Thanks in advance .   

4343
BPLightlog
Plan Zero Hero
11 months ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
Posted in Electric vehicles
Volkswagen location issues with Charge AnytimeTutorial

We’ve seen this a few times and have some tips on how to solve it.  You’ll need to be logged in to a specific Volkswagen (VW) app on your phone, and register your vehicle correctly to the right VW login through the Charge Anytime app. Not sure which VW app to use? Check the following:For ID vehicles, the correct app name is now "Volkswagen" For non-ID vehicles the correct app is "We Connect". Please note: the "We Connect" app says you need an ID vehicle to be logged in, this is incorrect, and you can continue without one. If you’re still getting an error message such as, 'Unable to locate your vehicle" - Charge Anytime needs your vehicle to have GPS reactive and location sharing enabled. Please contact your vehicle manufacturer for more help with this.

1510
Tim_OVO
Community Manager
11 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in Electric vehicles
Why hasn’t the Charge Anytime app updated with my charging data?Tutorial

On the front page of the Charge Anytime app (for Android here, for Apple here), you’ll be able to see when the car manufacturer last updated us with your charging data.  There’s normally an update when something changes, like the vehicle location or the charger being plugged in/unplugged.  If the Charge Anytime app hasn’t updated since moving or charging, it may be that something has changed. This could be the manufacturer doing a software update, or you’ve changed your password. To refresh the vehicle details just delete and re-add the car from the Charge Anytime app. Go to the Account tab. Click the icon next to the vehicle.  Delete the car. Click ‘Add a new electric vehicle’. Follow the instructions on screen.  Any issues, reach out to the Charge Anytime team via email:  chargeanytime@ovo.com

2310
Emmanuelle_OVO
Community Manager
11 months ago
K
Carbon Cutter*****
kentbodCarbon Cutter*****
Posted in Electric vehicles
What is the best EV charger for OVO Anytime?

Good morning, be gentle first post here and looking for some advice…. i am an OVO Customer of many years. i have an EV car on order and its arriving 1st week of March 2023 looking to fit a home charger. ive been reading up about chargers and seen there is lots of talk about Zappi 2 chargers seem to be the best one in the market currently.  can the forum give advice on the chargers OVO do and can i use a Zappi 2 with the OVO Anytime and Anytime + rates please ? any help on this would be appreciated thanks 

128913
J
New Member***
11 months ago
E
New Member*
Econnors1109New Member*
Posted in Electric vehicles
Kuga 2022 EV won't charge?!

We have a ford kuga 2022 phev, we have signed up for the charge anytime, however when we try to charge the car it doesn't ever charge properly and causes the vehicle to not power up fully in the morning until left for a while, we have tried to uninstall and reinstall the charge anytime but it still doesn't charge properly.Car charges fine without the charge anytime app. We have a pod point charger and smart meter. Does anyone have any ideas please? 

2542
Jeffus
Plan Zero Hero
11 months ago
T
New Member*
TheresaCurryNew Member*
Posted in Electric vehicles
Errors on Charge Anytime app with Volkswagen

Hi everyone I am trying to connect my VW ID3 to the Charge Anytime app.It passes all the various sections right up until I have to hit the “complete“ button. After that, it says “cannot find your car” “try again or sign out”. When I click, try again, the app freezes and I have to start all over again.Any help. Much appreciated

1173
BPLightlog
Plan Zero Hero
11 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in Electric vehicles
Our New Partnership With heycarNews

Exciting news… OVO is partnering with heycar – the online car supermarket – to bring you an exclusive offer! So what’s on offer? You can get £500 cashback when you buy selected used electric vehicles through the heycar website. You’ll also get £50 bill credit, that works out to over 2000 free miles (1) of smart charging. Am I eligible?  To be eligible for the offer you’ll need to sign up to OVO (if you’re not already an OVO customer) and add Charge Anytime to your account.  The offer is only available to the first 24 customers and will end on 31 March 2024 (whichever comes first). What is Charge Anytime?  It’s our smart charging add-on that means you can smart charge for just 7p per kWh – that’s under 3p per mile (2) – at any time of the day.  Our clever tech means you’ll be charging when the grid is greenest (3). So it’s better for your wallet, and the planet too.  Why not check out our Forum topic on Charge Anytime to find out more:  For full terms & conditions please head to our

2792
Emmanuelle_OVO
Community Manager
11 months ago
LancastrianScot
Carbon Cutter*****
LancastrianScotCarbon Cutter*****
Posted in Electric vehicles
Indra charger using Ethernet

Newbie question:  want to use Charge Anytime.  Planning to buy Indra Smart Pro charger, since this is on OVO list for suitable chargers.  Need to connect to Internet via an ethernet cable, as mobile signal where car is stabled is poor.  The ethernet cable comes back to my domestic router.  Is this route to connect charger to OVO’s Charge Anytime OK?  I ask because other chargers, e.g. Ohme Home Pro,  seem to connect via multinet SIM in charger, rather than being hardwired.Advice appreciated.      Keith

2545
M
Carbon Cutter****
11 months ago
M
Carbon Cutter*
mtm81Carbon Cutter*
Posted in Electric vehicles
OHME charger installed by OVO- It’s tripped out three times recently, there was a smell of electrical burning from the mini fuse box it's attached to!

I’ve a serious issue with the EV charger (OHME) installed by Ovo in June.  It’s tripped out three times recently, and when I stood and watched it do it last night (after a few moments charging), there was a very significant smell of electrical burning from the mini fuse box it's attached to.  Clearly a potential fire risk.  I’ve tripped out the box again, but obviously it’s still physically connected.I initially speak with Ohme as recommended on the Ovo Charge anytime site.  They back-heel it saying originally they can’t find my installation details (ovo mustn’t have sent them to Ohme).  I provide them and the pictures requested.  Ohme then back-heel it a second time saying that it’s actually the job of the installer (Ovo) to come out.I speak to Ovo charger team who try to back-heel it saying it’s a Omhe issue.(i.e both companies passing the buck)To me it’s clearly an Ovo issue as they provided the equipment AND installed it and until it’s looked it ..I’ve raised a complaint which can

6446
Emmanuelle_OVO
Community Manager
11 months ago
D
Carbon Cutter****
david8Carbon Cutter****
Posted in Electric vehicles
I'm getting an electric vehicle (EV) charger but how to get my meter tails upgraded and a DP isolation switch fitted? Who and how much?

Hi,I’m in the process of purchasing an EV. Before the charger install I’ve been advised to have the meter tails uprated and  an isolator switch fitted before my electrician fits a new consumer unit and installs the charger.I have been charged £264.25 for OVO to carry out the work in the meter cupboard. Thinking this seemed a bit much I did some research and came across this price list by OVO. DP isolator says £158.25 but has no mention of the meter tails. I called my DNO and they said the tails are normally updated during any work carried out by the supplier like a new meter. My smart meter was installed last year and the old tails were left in place. So my question is, why have I been charged £264 for an isolator normally costing £158 and the DNO says meter tails are normally updated during any work carried out as they are not my responsibility and down to the supplier to ensure they are safe and sized according to the demand required.Many thanks.

717045
Tim_OVO
Community Manager
11 months ago
S
Carbon Cutter***
Soo PCarbon Cutter***
Posted in Electric vehicles
Charge Anytime direct to vehicle with Podpoint/Audi Etron 35 : why has smart charging and savings now stopped?

Ive been using the Charge Anytime app with Podpoint/Audi Q4 Etron successfully for the past month with no issues. Last 4 days the car is charging immediately or not responding to the Charge Anytime schedule (ie not charging) and Im getting NO savings.   What has changed??  Its literally a month (22 March) since I installed and stopped working 22 April? 

4016
Jeffus
Plan Zero Hero
11 months ago
C
Carbon Catcher**
Chris78Carbon Catcher**
Posted in Electric vehicles
Will the Charge Anytime EV add on work with Podpoint or will I need to change the EV charger?

Ive just gone onto the OVO drive tariff and want the Anytime Plan But I already have a Pod Point charger at home. Will the Anytime work with Podpoint or will I need to change the charger? I have a SMET2 smart meter.  

384172
Emmanuelle_OVO
Community Manager
1 year ago
E
Carbon Cutter*****
E-golfCarbon Cutter*****
Posted in Electric vehicles
Got a new EV- With Charge Anytime charging at greenest times- Are there any restrictions on how quick it can charge?

Hi, I am hoping to pick up my first EV this weekend and have a few questions. I've spent hours researching but still have a few questions! The car is a VW e-Golf which is not compatible with OVO charge anytime so will have to get a compatible charger.Ohme pro was my first choice as it's compatible with OVO and IO and also it's seems very popular. But unfortunately I don't like the look of it especially the cable bracket and holster. So I am now looking at the Indra smart Pro - Is the app compatible with OVO or do I have to use the Indra web app? I am aware of how Charge anytime works as it uses the greenist time to charge the car. Are there any restrictions on how quick it can charge? For example, I come home with 20% battery and I need it to be 80% within 4 hours. Will it charge to 80% within this very short time? And lastly, with the VW I believe there is an option to preheat the car before driving off, does this feature still work with OVO anytime? Thank you 

2563
Jeffus
Plan Zero Hero
1 year ago

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