Electric vehicles

Hi guys,Im pretty new to the EV world, a week to be precise! I used a charger outside my house via OVO bonnet that required a £30 holding deposit, i have used the charger on the 24th, 25th and 29th of may and have yet to see any of my deposits returned. Could anyone possibly point me in the right direction please.

Has anyone else had trouble with charge anytime limiting charging to the car. A couple of times recently I've set my car to charge overnight, with plenty of time to get to 100%, but when I check at 7am it's not fully charged. When I look in my charger log it's only been charging at 3.5kwh and not the full 7kwh, hence it's not fully charged. Is there a fix for this? I have an Audi Q4. 

I have been using my Indra smart charger installed by ChargedEV for over a year and  Charge Anytime for some months with no problems. However, the charger went solid red and offline. Attempts to reset it have failed - soid purple meaning stuck at bootup. The boost button doesn't do anything, so having to use a granny charger for our two EVs. Awaiting a call back but they say could be 2 to 3 weeks for service. Meanwhile, I will be charged full price for electricity. I have solar so I can help manage that, but overall this is not very satisfactory. I see something here about an app from OVO for non smart chargers and Anytime, so it's it possible to use that while the charger gets fixed? 

I have been charging my BMW I4 from home with no changes over the last 6 months. For some.reason the last 3 attempts at home charge for 2 mins and then stops. I charged it a petrol station fine a few days ago and it was fine so I know it's not an issue with the car HELP Hak

 This shows the Month of April up to now. Wallbox info on the left and OVO Anytime info on the right. If you add them both up, you end up with almost exactly the same numbers total. So why are they so incredibly different day to day and how do they end up nearly the same at the end ???? Why is this so confusing? It looks like the Kona is often charging outside the Anytime schedule and by this I mean, the car is charging, but if I go to the Anytime App on my phone, it’s showing the schedule as due to start in several hours time. The reason this gives me more doubt and confusion is that doing the same comparison as above (Wallbox vs OVO readings) before I owned the Kona, which is just a month now and only owned a Tesla, the readings were about 30% apart, showing the OVO readings as much higher than the Wallbox. Which makes absolutely no sense to me whatsoever. Sorry for the ramble and I hope someone understands this.

I am just about to buy a Hyubdai Kona I want to make sure it is compatible with charge anytime and also that the charger is also compatible I have been told that the Kona needs to be 2019 or later- but not told why.also the charger should be an indra also not told why. Can anyone help ensure I get the right car and right charger.  

Hello, so can some explain why ovo anytime is limited to so few home charger units.  My chargers company has tried to reach out but the list is still 2or3 acceptable chargers.  Surly the cars app and the 1/2 hourly meter reads would suffice anyway. Do I have to move to octopus 🐙

We are in the process of purchasing an EV and having a charger installed at home. Our consumer unit and electric meter are under the stairs adjacent to the driveway where we would like the charging point installed. We have a 1930s house, are we likely to need additional work done by an electrician, or would OVO be able to install this?

OVO charge anytime  I have been using charge anytime for the past week and was led to believe that when you connect the charger it doesn’t automatically charge straight away, but everytime I have connected the charger the car has started charging immediately  is this the norm?

The address my isp uses for sending emails is not the one I use on my chargeanytime account.  Will this cause a problem getting their attention?   I know some companies only respond to queries coming from the email account registered with them.

Hello,Indra recently released a new smart charger. Indra LUX. I believe this is the upgraded version of the Indra Pro.  Is OVO supporting this charger with the Charge Anytime EV tarif? thank you

The estimate OVO supplies in the usage stats on the app for EV charging are much lower than actual.  I can see the actual in the Charge Anytime app.  Why can’t OVO do the same.  Shouldn’t be a privacy issue as it’s all my/OVO data.

I got id4 last June & haven't had any problems with charging. I swapped my supplier to ovo to take advantage of charge anytime & since every time I use a public charger I think the app is cancelling the charge. The car is currently plugged in a public charged over 2 hours away from my house & won't charge. When I open the charge anytime app it says charging but it won't start until after 22.00,has anyone had this problem? 

HiI have been on Charge Anytime now since September. I am seeing credits come through on my bill but they are not close to the savings for the month being shown on the Charge Anytime app. I have tried contacting the various helpdesks but have not got a sensible answer yet….See data below… any help gratefully received!  

Hi everyone, Just recently bought my first electric car. I’m look at having a home charging port installed. I’m currently looking at the Easee One (https://proev.co.uk/easee-one) & The Zappi (https://proev.co.uk/myenergi-zappi). Is there any advantage of using one over the other? The car is a Tesla if that helps. Thank you, Sam

I have problem to set up chargeanytime app. Specifically I can't connect to my Mercedes vehicle ID to Kaluza. I tried many times but I failed  , the ID can't be recognised. Could you advise ?Thanks   

Currently been using the OVO charge anytime system for over six months now. Everything looks to work ok, the schedule charging is controlling the cars well and always charging when needed. However the OVO charge anytime app always seems to be 2 to 3 KW short on every charge Vs the info from the car and the charger shows. Has anyone else seen this? Does anyone know where the Anytime app gets it data from to say how many KW it has used to charge the car.  For extra info currently charge a Tesla M3 and PHEV Mini. Both are always out by 2 to 3 KW on the car apps and charger data.

I have successfully linked my car to Charge Anytime and it is showing the charge level OK.  But the app is saying that I haven’t made any savings yet.Is that because I am using a standard 3 pin plug 13amp charger?  Does this only work with a proper EV fast charger?Any advice appreciated.

Please could you update the Anytime Charging online registration to include the BMW I5 model.  I am advised by BMW that it works off the same Operating System as the I4 and I7 models which are on the OVO registraion page and therefore the I5 model will also be compatible with the Charge Anytime App.

I’ve had Charge Anytime for a couple of months with my Audi Q4, and it was working fine. Recently it’s not been working well and missing charges and therefore no credit with the Charge Anytime App. I decide I’d remove the car from the app and try adding it again to see if that would improve things. However…….now I can’t even add my car to the app. I just get a message saying “the vendor is currently experiencing issues on their side, please try again later”. I’ve had this for over 24 hours now. The only reason I switched to OVO rather than Octopus, was for Charge Anytime. But, if I can’t add my car and get the good rate, what is the point!? Whilst I appreciate this may not be OVO/Kazula’s fault, they are still saying Charge Anytime can be used with an Audi Q4.  Anyone else having similar problems?

Hi - Currently have a Enyaq which works well on anytime. I’m looking to change to Peugeot e-3008 or e-5008 next year. Does anyone know if Peugeot are going to be added to charge anytime list of compatible cars? (My charger is non compatible). Thanks

We are getting an EV charger via Motability and have been advised by OHME that we need an isolation switch fitted. Having looked at similar post on this forum regarding the charges for this, does anyone know if this charge would be covered by Motability or is there a different route to getting this installed due to being through Motability.

My car has not charged at home since overnight last 3 days, anytime charge has worked fine for months and I just charge overnight. I have not done anything other than plug it in as normal the previous evening, expecting it to be charged by 07.30 next morning and it’s not charged.  It shows on main dashboard on Ovo charge anytime phone app ‘car unplugged, plug in at home to smart charge’ but it is plugged in, It also does not allow me to charge immediately and when i try it just says pause. many one have similar issues?  Thanks in advance .   

Newbie question:  want to use Charge Anytime.  Planning to buy Indra Smart Pro charger, since this is on OVO list for suitable chargers.  Need to connect to Internet via an ethernet cable, as mobile signal where car is stabled is poor.  The ethernet cable comes back to my domestic router.  Is this route to connect charger to OVO’s Charge Anytime OK?  I ask because other chargers, e.g. Ohme Home Pro,  seem to connect via multinet SIM in charger, rather than being hardwired.Advice appreciated.      Keith