Setting up Indra Smart Pro to my account

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I have a Charge Anytime account and my Hyundai is a registered car. My Indra Smart Pro will be installed next month by OVOs technician.
How do I transition from my present arrangement in which charging is by reference to a supported vehicle to charging by reference to the Indra?

Should I keep the account and delete the Registered Car (Hyundai) or delete the account and go through the process of opening a new account and linking to the device? Should I notify customer support in advance that I am about to make the transition so that I can benefit from Charge Anytime immediately after installation or allow some time for the changes to take effect?

Finally, may I expect OVOs technician to deal with adjusting my account after installation to resolve these issues?

BPLightlogBest Answer

Super User

Updated on 02/02/26 by Abby_OVO

The main difference switching from control via a compatible EV to control via a smart charger is the system used.
With the former, you use the CA app whereas with the latter, you would use the smart charger app - or in the case of Indra, their web portal.

If you want to check specifics then ask the team:

chargeanytime@ovoenergy.com

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