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BMW X1 2024 Not Charging

  • November 23, 2024
  • 3 replies
  • 107 views

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I have a BMW X1 PHEV and an Octopus/ EO charger.

The car will charge fine using the in car schedule, but won't charge using the charge anytime app. It starts to charge, but stops and then fails to restart in the time period.

Can you help me to resolve this as I am unable to use the low rate charging

Best answer by Emmanuelle_OVO

 Hey ​@Janecolin44 

Blastoise has given some helpful advice here. Just wanted to add a few extra helpful topics:
 

Blastoise186 wrote:

Hi ​@Janecolin44 ,

Did you definitely disable ALL schedules in the EV and BMW app? You must only set them in the Charge Anytime app to avoid conflicts.

If that fails to help, try 0330 175 9678 during the week so the team can dig the logs.

 

 

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3 replies

Blastoise186
Plan Zero Hero
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  • Plan Zero Hero
  • 7983 replies
  • November 23, 2024

Hi ​@Janecolin44 ,

Did you definitely disable ALL schedules in the EV and BMW app? You must only set them in the Charge Anytime app to avoid conflicts.

If that fails to help, try 0330 175 9678 during the week so the team can dig the logs.


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  • Carbon Cutter****
  • 22 replies
  • November 23, 2024

I had a similar problem charging my Hyundai Kona EV.

I originally set it up to charge by reference to the vehicle as opposed to one of the recommended chargers. 
It was never satisfactory so I purchased an Indra charger and it charges perfectly now with Charge Anytime.

i was told that my Kona was subject to beta testing so the issues had not been worked through.


Emmanuelle_OVO
Community Manager
  • Community Manager
  • 2499 replies
  • Answer
  • November 25, 2024

 Hey ​@Janecolin44 

Blastoise has given some helpful advice here. Just wanted to add a few extra helpful topics:
 

Blastoise186 wrote:

Hi ​@Janecolin44 ,

Did you definitely disable ALL schedules in the EV and BMW app? You must only set them in the Charge Anytime app to avoid conflicts.

If that fails to help, try 0330 175 9678 during the week so the team can dig the logs.

 

 


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