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Janecolin44
Rank 1
Nov 23, 2024 4:27 PM UTC
Solved

BMW X1 2024 Not Charging

I have a BMW X1 PHEV and an Octopus/ EO charger.

The car will charge fine using the in car schedule, but won't charge using the charge anytime app. It starts to charge, but stops and then fails to restart in the time period.

Can you help me to resolve this as I am unable to use the low rate charging

Emmanuelle_OVO
Emmanuelle_OVOBest Answer
Retired Moderator
Nov 25, 2024 12:08 PM UTC

Updated on 03/02/26 by Abby_OVO

 

 Hey ​@Janecolin44 

Our community members have given some helpful advice above;
 

Hi ​@Janecolin44 ,

Did you definitely disable ALL schedules in the EV and BMW app? You must only set them in the Charge Anytime app to avoid conflicts.

If that fails to help, try 0330 175 9678 during the week so the team can dig the logs.

I had a similar problem charging my Hyundai Kona EV.

I originally set it up to charge by reference to the vehicle as opposed to one of the recommended chargers. 
It was never satisfactory so I purchased an Indra charger and it charges perfectly now with Charge Anytime.

i was told that my Kona was subject to beta testing so the issues had not been worked through.

 

I just wanted to add a few extra helpful topics:

 

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3 replies

Blastoise186
Super User
Blastoise186Super User
Super User
Nov 23, 2024 4:28 PM UTC

Hi ​@Janecolin44 ,

Did you definitely disable ALL schedules in the EV and BMW app? You must only set them in the Charge Anytime app to avoid conflicts.

If that fails to help, try 0330 175 9678 during the week so the team can dig the logs.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    BobTom
    Rank 4
    BobTom
    Rank 4
    Nov 23, 2024 5:36 PM UTC

    I had a similar problem charging my Hyundai Kona EV.

    I originally set it up to charge by reference to the vehicle as opposed to one of the recommended chargers. 
    It was never satisfactory so I purchased an Indra charger and it charges perfectly now with Charge Anytime.

    i was told that my Kona was subject to beta testing so the issues had not been worked through.

    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVOBest Answer
    Retired Moderator
    Nov 25, 2024 12:08 PM UTC

    Updated on 03/02/26 by Abby_OVO

     

     Hey ​@Janecolin44 

    Our community members have given some helpful advice above;
     

    Hi ​@Janecolin44 ,

    Did you definitely disable ALL schedules in the EV and BMW app? You must only set them in the Charge Anytime app to avoid conflicts.

    If that fails to help, try 0330 175 9678 during the week so the team can dig the logs.

    I had a similar problem charging my Hyundai Kona EV.

    I originally set it up to charge by reference to the vehicle as opposed to one of the recommended chargers. 
    It was never satisfactory so I purchased an Indra charger and it charges perfectly now with Charge Anytime.

    i was told that my Kona was subject to beta testing so the issues had not been worked through.

     

    I just wanted to add a few extra helpful topics:

     

    Renewable Energy? Big Fan.
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