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vanaalten
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September 11, 2024
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How to get a charging station added to the map?

  • September 11, 2024
  • 4 replies
  • 165 views

Hi,

I’m considering to start using OVO for public (AC) charging of my electric car.

But: the public charging station closest to my house, so preferred station to use, is not showing on the map in the OVO app. No idea why, two other stations a little further away from the same operator (TotalEnergies / Greenflux) are shown. It’s definitely not a new station. And it works. It is visible in pretty much every other charging app I have.

How can I get OVO to add this specific charging station to their map/database?

Rough location: The Netherlands, Utrecht, De Meern.

Thanks,
Matthijs

Best answer by Blastoise186

Just had a reply from the team:

 

Ok, yeah, we do have many units from Greenflux, however some of them might be under a new provider transmission.

We have been told that we will get those in the app at some point, as soon as the transmission is finalised. We do also have an option in the app to request missing chargers.

I will create a ticket for it anyway.

Many thanks for reporting!

 

4 replies

Blastoise186
Super User
Blastoise186Super User
Super User
September 11, 2024

Howdy @vanaalten !

I’d say asking the OVO Charge Anywhere team is probably a good move there. Please bear with me - I’ll see what the best options are. :)

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Blastoise186
Super User
Blastoise186Super UserSolved
Super User
September 11, 2024

Just had a reply from the team:

 

Ok, yeah, we do have many units from Greenflux, however some of them might be under a new provider transmission.

We have been told that we will get those in the app at some point, as soon as the transmission is finalised. We do also have an option in the app to request missing chargers.

I will create a ticket for it anyway.

Many thanks for reporting!

 

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    V
    Rank 1
    vanaaltenAuthor
    Rank 1
    September 11, 2024

    @Blastoise186 Thanks for the fast reply!

    I’ve now also found in the app where to request missing chargers, so I’ve put in a request with all details. Wasn’t aware of this request option until I read your reply. :-)

    Thanks again,
    Matthijs

      Abby_OVO
      Community Manager
      Abby_OVO
      Community Manager
      September 12, 2024

      Hey @vanaalten 

       

      Glad to see one of our fantastic volunteers has already stopped by to help out here.

       

      Also, that’s really great that you’ve submitted it as missing on the app. Hopefully it’ll appear on there soon!

       

      Feel free to pop by any time if you’ve ever got any other questions.😊

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