Have had numerous issues, multiple chats/calls with OVO CA team, with charging Volvo EX40. Had OCA app and Volvo app car charged fine but was being double billed as running via both OCA and Volvo app. Instructed to remove OCA app and only charge via Volvo app which is connected to charge anytime for 7p kwh rate. Now car will not charge at all even though in Volvo App shows plugged in and ready for scheduled start, wake up 0% added. Now trying to establish if have Hypervolt charger in Plug & Charge or Scheduled mode (no schedule added as set in Volvo app), any help please?
Solved
Volvo EX40 2026 Cannot charge car using Volvo App with Hypervolt Pro 3 Charger
Best answer by stevec000
I am now running from the OCA app, Volvo still linked to OVO CA, I still get 7p rate and smart charging turned off in volvo and no manual schedule either. So OCA is driving the charging (smart charging with vehicle ready by xxxx), worked last night, so will continue. No call back yet from OVO CA team either but had email confirming all ok re getting 7p rate etc, still really frustrated at incorrect statements and guidance on how to fix this various mixed messages which just tells me there is an issue and no one knows how to fix it, this been going on since Day 1 over 4 weeks ago and having spent £1150 on OVO charger installation, not one part of this involved a training/intro session on how to use and set up app etc. I am lucky, work at JLR ironically on hv batteries and charging but the Volvo is my partners car (no experience with EV’s or charging). So much to improve for OVO :(
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I’m really sorry to hear of the issues you’re experiencing - sounds really frustrating. I’ve asked our EV team for advice on this one, and I’ll let you know as soon as I’ve heard back.
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Its 26MY so 2025, brand new basically, we got it in Dec 25.
I’m really sorry to hear of the issues you’re experiencing - sounds really frustrating. I’ve asked our EV team for advice on this one, and I’ll let you know as soon as I’ve heard back.
I spoke to Hypervolt team, double checked my charger, no issues. Spoke to charge anytime team at 0900, promised call back nothing yet today :(. There is an issue for me with integration of OVO charge anytime within Volvo app enabling smart charging as you promise. I am now going to have to charge using a manual schedule from the car and I expect to be credited so I pay the PAYG rate of 7p KwH as committed by OVO.
I’ve got the same problems - with the same model car. Its been happening for weeks and OVO clearly dont understand the problem. I can charge with a manual over-ride albeit at the higher rate. In my honest opinion the new system wasnt fully tested and compensation is needed.
Lets see what the OVO team come back with but I think this will be a matter for the Regulator soon
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Please update us when you hear back from them, and I’ll do the same.
Still nothing :( I charged the car last night with OCA app connected to my Hypervolt charger, all smart charging disabled in Volvo app as does not work (regulatory issue for me!). This of course worked but again I get double charged in the OCA app for same charge!! Next step will be regulator and also demanding free exit from OVO and I will move to Octopus.
I’ve just come off the phone with OVO. Their latest advice was to delete the OVO EV App and charge directly from the Volvo app. The problem right now is that the Volvo wont allow me to schedule charging sessions. I was also told I would get the 7p rate - the logic for this is that Volvo account is directly linked to the OVO main account. OVO have ensured in their billing process that 7p is applied. Charging immediately would incur the full cost.
Here’s the challenge - unless I can get the Volvo app to allow scheduling its of no use. The Volvo app is offering no option to “charge now” and no scheduling option. I could set a schedule in the Hypervolt app but I wasnt asked to do that. The belief being that the Volvo app will do it all.
Frankly fed up, the Volvo issue is clearly known but knowledge about how to set things up is hazy at best. I’ll give it another night and then the Regulator.
I’ve just come off the phone with OVO. Their latest advice was to delete the OVO EV App and charge directly from the Volvo app. The problem right now is that the Volvo wont allow me to schedule charging sessions. I was also told I would get the 7p rate - the logic for this is that Volvo account is directly linked to the OVO main account. OVO have ensured in their billing process that 7p is applied. Charging immediately would incur the full cost.
Here’s the challenge - unless I can get the Volvo app to allow scheduling its of no use. The Volvo app is offering no option to “charge now” and no scheduling option. I could set a schedule in the Hypervolt app but I wasnt asked to do that. The belief being that the Volvo app will do it all.
Frankly fed up, the Volvo issue is clearly known but knowledge about how to set things up is hazy at best. I’ll give it another night and then the Regulator.
Exactly the direction I was given, it does not work, so I have had to revert back to using OCA app and turning off smart charging in Volvo app.
Steve, is you volvo giving you the message (in the Volvo app) that manual scheduling is not possible when smart charging is active (in grey half way down the screen?
Oddly, in car when I look at the main screen, there is an option to adjust the scheduling.
Checklist:
OVO EV app deleted
Volvo linked to main OVO account (to get 7p)
Hypervolt app installed - no schedules, linked to the OVO account
Volvo app installed, volvo app tells me that OVO is still controlling scheduling
What i’m wondering is if the Hypervolt app needs deleting too?
In short this is a mess and like you I’m ready to leave OVO over this.
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They've either linked via their Hypervolt, their Volvo or Both. They'd only need to link one to get Ovo Charge. If one way isn't working we'd try the other. If there's an issue with the Volvo app not scheduling we can unlink so that Volvo can get that working and then set up again after. Probably best to direct them to us to work out whats going on.
If you get back in touch with Charge Anytime please do keep us updated on this thread as to your progress.
Fingers crossed they can get to the bottom of this for you ASAP 🤞.
I am now running from the OCA app, Volvo still linked to OVO CA, I still get 7p rate and smart charging turned off in volvo and no manual schedule either. So OCA is driving the charging (smart charging with vehicle ready by xxxx), worked last night, so will continue. No call back yet from OVO CA team either but had email confirming all ok re getting 7p rate etc, still really frustrated at incorrect statements and guidance on how to fix this various mixed messages which just tells me there is an issue and no one knows how to fix it, this been going on since Day 1 over 4 weeks ago and having spent £1150 on OVO charger installation, not one part of this involved a training/intro session on how to use and set up app etc. I am lucky, work at JLR ironically on hv batteries and charging but the Volvo is my partners car (no experience with EV’s or charging). So much to improve for OVO :(
Steve, is you volvo giving you the message (in the Volvo app) that manual scheduling is not possible when smart charging is active (in grey half way down the screen?
Oddly, in car when I look at the main screen, there is an option to adjust the scheduling.
Checklist:
OVO EV app deleted
Volvo linked to main OVO account (to get 7p)
Hypervolt app installed - no schedules, linked to the OVO account
Volvo app installed, volvo app tells me that OVO is still controlling scheduling
What i’m wondering is if the Hypervolt app needs deleting too?
In short this is a mess and like you I’m ready to leave OVO over this.
The hypervolt charger was checked in a call I had with them, full diagnostics, essentially in this set up the charger is dumb and simply needs to be unlocked and plugged in and is ready to go…. The charging ‘SHOULD’ be managed by the Volvo via there app and set to smart schedule paired with OVO CA to secure cost effective charging i.e. 7p kwh…. Clear issue is non compatibility with the Kaluza platform / Volvo / OVO….. Mine resolved now but looks very messy in the OCA app re charges and cost but have been assured this is just visual and actual billing is in line with 7p kwh when end of month credit applied….
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Please could you let me know exactly what is looking messy in the Charge app? I’ll feed this back to our Product teams. Thank you.
I am double charged in the app, been informed visual issue only, for the same charge albeit of course only using 1 amount of electricity which I will be charged for and at rate of 7p KwH. I have still had no call from anyone, as promised 3 days ago, only e-mails again asking for all the same information and ironically reminding me not to delink my Volvo app from OVO charge anytime else I will not get the 7p KwH deal :(.
I got a charge last night - frustrated that this setup means I dont have the OCA so cant see billing information. That in itself is probably an OFGEN red flag.
current set-up is therefore
No OCA
Hypervolt app running passively
Volvo app wont let me schedule charge sessions but will let me over-ride charging
Volvo car will allow me to schedule charging sessions
Basically a mess that sort of works. Honestly OVO you should be ashamed.
Looks to be plug and charge “starts when plugged in”
Cool, and on volvo within volvo app set to smart charge finish by xx:xx? When i tried this bizarrely got 1.5 hrs from 1030-1200 and again from 0400-0530, smart charge in volvo app set to finish/vehicle ready at 0530. Believe vehicle went into sleep mode was feedback from hypervolt.
Cool, and on volvo within volvo app set to smart charge finish by xx:xx? When i tried this bizarrely got 1.5 hrs from 1030-1200 and again from 0400-0530, smart charge in volvo app set to finish/vehicle ready at 0530. Believe vehicle went into sleep mode was feedback from hypervolt.
The Volvo app wont allow me to schedule so I’ve had to do from the car. The Volvo app will allow me to do an urgent charge though. This is so messed up!
Have had better engagement finally from OVO via email including tech team, latest set up to trial (not done yet) is:
OCA App linked to Volvo only (no charger)
Hypervolt app charger set to Plug & Charge mode
Volvo app linked to OVO account and in smart charge mode ready by 0600
They reset everything so had to log back in and set up as above both OCA app and Volvo app.
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