Electric vehicles

Hello,I’ve been using Smart Charging for some five months now without any issues, but I’ve just noticed that under ‘activity’ in the app, the last smart charge savings data is last Friday 14th - 3 days ago.When charging as per the smart charge app schedule, it shows ‘smart charging’ so I’m assuming the actual smart charging is working and I’m getting the Pay as you Go rate and not being charged at the full domestic rate. (I haven’t opted for one of the new charging plans).There are no conflicting schedules setting the car or it’s app and no other changes have been made within the smart charge app nor the car ‘s app.why is the activity data not up to date - and how do I restore it ? how can I tell within the smart charge app or even the OVO account app if I’m being charged the correct rate for my EV charging.Any advice much appreciated.

Hi, I have a Skoda Enyaq company car which I took possession of in March 2025. I have been able to find anywhere to enter the order number to receive the free mileage.Now with this new flat rate I'm even more confused? If you're car is from the Volkswagen group can you still on the old Charge anytime tariff? 

I have just recently installed solar panels ( ovo ) and installed two Zappi chargers. We had one EV which works with one of the chargers but not the other.I propose getting another EV but it will be pointless unless I can install both chargers on the APP ( there does not seem to be any facility to do so )  Help ?

Trying to complete the EV charger survey but cannot switch on the camera and microphone for the walk around video on an iPad. Any help appreciated. Thanks in advance

I have the new app installed on my phone but unfortunately It won't let me link my OVO account to start using the new app for charging at home.

Hi there,I have just purchased a Mercedes EQA 250+ and considering going with OVO. I see the Mercedes EVs are on a trial still and there had been some issues up till recently. Can anyone confirm if the issues are now resolved and that they will support Anytime charging to avail of the 7 pence rate? Many thanks.

Hello, I've recently had a hypervolt 3 pro installed and I've got it connected up to the charge anytime app, which is now controlling the charging schedules. However, whilst it shows when the car is charging on the app, after the car has charged there is no record of it at all. If I go to they hypervolt app all the charges are listed on there, but on the OVO app my October activity is showing as 0. Does anyone have any ideas on what might be causing it? Many Thanks JP

I can not find the charge now function (urgent charge) on the new app ?? Additionally the charger is now cutting off at 90 % when I have selected 100% - why ?

Hi, we have a 2025 Mercedes EQA 250+ and a 2021 Mercedes A250e with the Ohme home pro charger. All has worked well until today. There is an issue when it goes through the process to connect where it is now saying we have to agree to terms and conditions? I can’t find where the terms and conditions place is to agree? We haven’t unagreed anything. Has anyone else had this issue and found the workaround? I have attached a screenshot of the issue that so far is pre ending the charge anytime. We can charge at full price per kWh but am hoping there is a fix?

How to stop a new ovo installed and managed via charge anytime solar battery installation from draining the battery. I want the Zappi which is controlled by charge anytime to take power from grid by default unless I ask it to take from the battery.Is there a grid or battery option in the app. thanks in advance

Evening, Just about to have an Indra Smart Pro charger fitted to a very thick brick pillar on the garage. I want the install as neat as possible so to have the cables enter from the rear. Plan is to pre drill the holes so it's as easy as possible for the installer. I've contacted the installer who reckons the hole centres are at 3.5". Tbh I have a feeling that's wrong from scaling up a plan view image on screen. Posting up here on the off chance someone here might have one they can measure for me.  Many thanks in advance  

Feel like I have left high and Dry, Surely a Charger is expected to last more than 3 years 9 months?? My Indra charger stop working Suddenly at 10pm on a Sunday night, It has power and Internet and when I plug the charger into the car it starts charging but on the Web Platform it says its charging at 0kwh, it then stops all together after 10 minutes. The car thinks its charging as its flashing Green Light but the actual charger is not getting the Electric to the Car, so I tried boosting because I need to charge the car! Same thing happening its not actually charging but thinks its charging. Reported this to Indra and because I am out of warrant  by 9 months I have been basically told its my problem and there is nothing they can do, personally I don't think they know what the problem can be. Support is non existent and it was me chasing them to try and resolve my issue, would anyone have any ideas why this charger is not sending the electric

It’s 6:45am, and my EV is not charged and has not started charging. I plugged it in yesterday at about 5:30pm.The Charge Anytime app said it was planning my charge to start after 8pm. Then this message changed to ‘planning your next charge’ (ready by 07:00 tomorrow) up until midnight then changed to ‘ready by 07:00 today’It worked fine the two other times I’ve used overnight charging. The Volvo car app shows the cable has connected but is not charging. The Hypervolt app shows no charging taking place, and that it’s under the control of ‘OVO mode’.Not sure what to do next as all the apps seem to be working and charger is locked into car - help!Any advice appreciated  

Basically as above.i have tried online but it just says am already on charge anytime and doesn’t give me a option to add a monthly subscription.i have tried the charge anytime app but that says monthly subscriptions are handle via the website and wants me to login via the website.went on chat but the person just kept asking what I needed help with.so am kinda stuck now.

Noticed in my Charge Anytime App today it states “CA is moving” and we need to download and use the OVOcharge App to carry on using CA.I don’t remember seeing any emails about this so just curious what (if anything) changes for CA and any impact?I’ve downloaded the new app but it doesn’t recognise my login so looks like it needs a new registration. How will that impact existing CA account, credits and history etc? 

I purchased a new Cupra Born in September.My new car purchase made me eligible to claim 30,000 free miles under the VWG promotion (10,000 miles per year over 3 years).Due to this I moved from Octopus to Ovo.I signed up to charge anytime and was initially being charged 7p per kwh.My first year of free miles was credited to my account - valued at £212.12. I believe this is based on 10,000 miles at a 3.5 mile per kwh charged at 7p per kwh.I was advised that charge anytime would be changing on the 4th November and the charge would be going up to 14p per kwh.However... as I was part of the VWG promotion, I was advised I would be staying on the 7p per kwh rate. This makes complete sense as if I pay 14p per kwh, I would only be getting 5,000 miles a year. I have since charged my car on the 5th November and was charged 14p per kwh. So can someone please explain what is going on and why I am being charged 14p per kwh?

Hi this is the same question I had before BECAUSE I'm getting conflicting info. I took delivery of a Skoda Enyaq in January and I asked if the 7p kWh hour would apply to me . I was told to email charge anytime team (which i did) but was answered on the forum and I was advised I would just keep going with the 7p.I thought I'd double check because when charge anytime did finally respond after 6 weeks and made no mention of the 7p but said I need to register for the free miles. So I contacted OVO via telephone and the agent advised I would need to register my cars SLI order number to qualify. I eventually found it and entered it via the link and was advised it could take 2 weeks. So I contacted OVO again yday and after an 1hr 15 wait an agent (nice guy) advised that I would only be eligible if the car was purchased after the 1st of Jan 2025. So today I received this:

I am using the Charge app and the Hypervolt Pro 3 (bought through OVO) to charge my Volvo XC40 Recharge. It doesn’t work.  Customer service has been woeful. I have to wait for 40 minutes plus to speak to someone, who doesn’t have an answer and who promises to ‘escalate’ it. I’ve had a ‘ticket raised’ which amounted to zero contact. I’ve sent three emails and had no response to any of them.  So what’s happening…The car doesn’t charge through the app. I set the schedule, wake up the next day and nothing. I thought it might be the fact that Vovlo settings have their own schedule internally - I disabled it. It worked. Then it didn’t again. When I looked, something between the app and the car had switched the Volvo’s internal schedule on again. This morning however, that wasn’t the case at all, it was still disabled but the car hadn’t charged. When I went to bed last night the schedule was set for it all to be done by 0700 this morning thr

What are the charge anytime wait times? Currently up to an hour now on the phones and took 6 weeks to reply to email. What are the best times to call. This is ludicrous, I've had to listen to the Kooks 5 times - that's unforgivable. 

I have a 2024 Hyundai Kona, since adding the Charge Anytime Add on & linking to my Bluelink account it keeps coming up with  "Charging process successfully completed as configured" which isn't the case. I have to then press charge again via the Bluelink app. This happens within 15 - 30 minutes of charging. The charge anytime app still shows the car as charging when it clearly isn't.I contacted Hyundai and they advised it would be the 3rd party app causing this, is this a known issue and how can I resolve this as I want to benefit from the cheaper rate. Thanka

I have set up an account on the OVO Charge app using the same e-mail address as my OVO account. I am supposed to get a voucher code for £2 off one of the OVO Charge boost memberships for 6 months (effectively making the 'Light' membership free) but I can't see anywhere to get this code. Any ideas??

An advisory for those of you wanting to purchase an Indra Lux charger and will rely on a 4g dongle for internet connectivity. The Dongle needs to be purchased separately as part of the installation and will stop working after 3 years. I have asked Indra for clarity on this point but would seem bizarre to me that it would simply disconnect after 3 years particularly as it’s a £200 add on!

So for the first time last night I’ve had my car not charge due to a software update on the car.I’ve always plugged it in before an update, but its been a while I guess and since the new system stops charging the car after the car stops taking power, had a mere 0.3kw added to the car! Plugged in car, went to bed didn’t think anything of it, woke up with non charged car :( Just a heads up for anyone to do the update then plug in or schedule it for maybe a few hours before you need the car so it will get charged before any update!I really wish they let the car trickle charge like the old system did, had to boost for an hour or so to make sure I had enough this morning.This is more of a heads up I guess, its not something I really thought about before!

I will charge your BMW, look I have made a schedule.    Oh, I’m sorry, it has been 16 minutes and I have forgotten your charging schedule.  Fear not. Another 34 minutes has elapsed and I am clever enough to generate another smart charging schedule for you. Why don’t you go to sleep, it’s really late. Good morning…. I couldn’t be bothered to charge your car.How about tomorrow instea