Electric vehicles

Have had numerous issues, multiple chats/calls with OVO CA team, with charging Volvo EX40. Had OCA app and Volvo app car charged fine but was being double billed as running via both OCA and Volvo app. Instructed to remove OCA app and only charge via Volvo app which is connected to charge anytime for 7p kwh rate. Now car will not charge at all even though in Volvo App shows plugged in and ready for scheduled start, wake up 0% added. Now trying to establish if have Hypervolt charger in Plug & Charge or Scheduled mode (no schedule added as set in Volvo app), any help please?

Outside your house you have an EV and a Charge Point connected to the mains. These items have a considerable value but are subject to mains voltage spikes from time to time. Most of the time the voltage spikes can be handled by the equipment as they have their own limited protection but, just occasionally, you will get the odd damaging spike caused by lightning or a power supply event (outage/restoration). In order to protect your EV/CP and also other equipment in your house you can fit a Surge Protection Device with a current capability of 40kA (40,000A). For most of the time it doesn’t do anything but it is capable of significantly reducing anomalous power spikes that occur from time to time. There would be a cost to having one of these fitted but consider it as an insurance policy. You might not ever need it but it could prevent a lot of damage to expensive equipment if you did get a large voltage spike for some reason.  This shows a typical arrangement of an SPD within a consumer u

I have ben running the app with my 530e without problem. I have change the vehicle for a new IX3 50 and other won't connect yo the app. I have disconnected and reconnect several time sand felt t for an hour to settle down and them done it all again. I know there ws a problem integrating with BMW but i though t td been sorted

I have a Easee charger and BMW IX3 Neue Klasse accessing Charge via the Charge Anytime app. No schedules are setup on the Charger or car, the charging is controlled via OVO on an Iphone running IOS Ver 26.6.1. It has been working for 2 months without issue and Sept 2026 I saw odd results in the app.The car did charge overnight to the desired charge limit Even though the car was charging the app said not connected  the app did not show me the option to overide the OVO schedule and charge immediately the app did not sync to the car charge % after the charge the app did not show me the charge details e.g. kWh, Cost saving. I deleted the app and reloaded with no change.Anyone had similiar/same issues starting September and identified the issue?

There doesn’t appear to be an Alpine option on the compatible cars list for ev charging? For Alpine gts 

On the OVO Charge App, should my car show just as a generic type, or should it be my specific car (i.e. VIN number/Registration number)?On my OVO Charge App, under Account/Devices/Car there is a list of cars and models that presumably the OVO App supports and I have added my car model (Renault 5 E Tech 52kWh 150hp) and this (under “Vehicle Specs” in the OVO App) lists battery size and charging speed so that OVO knows what charge the connected car is capable of receiving; I assume.It does leave me with the question of whether my specific car needs to link to the OVO App (and I don’t see a way yet of doing this) or whether this generic model link is the way to link the vehicle to OVO scheduling.Sorry its a basic question!

We’ve just had an EV charger installed (not via OVO) and I thought it might be worth giving a note for anyone with Solar PV. The guide shown here is very good but even though our installer followed this process, they managed to reconnect our Solar inverter CT the wrong way around, meaning that the inverter went into battery discharge. Luckily I knew why and how to fix it but it’s worth taking a photograph of your wiring and in particular your Solar inverter CT because it’s important to note which cable it clips around and also which way around it sits - the CT usually has an arrow moulded into the casing and it needs to point in a particular direction, often towards the consumer unit. I can imagine the installer not knowing this and even considering that they haven’t touched the inverter itself and therefore couldn’t have caused a problem but it is vital that the CT is correctly positioned. It would be worth installers making this a note on their checklist.

Hi,I have just taken delivery of a Skoda Elroq, replacing a Tesla Model 3. The Tesla charged without issues from day one. I recently experienced a problem when I plugged in the car one evening at 40% and set the OVO schedule to 80%. The charge started and got to 55%. It then stopped due to busy period/looking for a cheaper window etc, and the car went to sleep. The OVO app couldn't wake the car up again and abandoned the charge.I contacted OVO anytime support and we went through the car's settings and no issues there. OVO support did mentioned that this is a know issue that when a car goes to sleep, mid-charge schedule, the app cannot wake it up again. I was wondering if there are any Skoda EV owners who have experienced a similar issue and what workarounds/solutions you have used.. 

I just installed Charge Anytime for my Mercedes EQC 400.I have it set on Min 50% and Max 100%.  My question:Why can’t it just be set to a 100% charge, or even 95%? I don’t want it to only charge 50%. I’ve tried it twice and all I get the car charged is around 50% but I need the battery to be fully charge for my longer journeys. It’s quite stressful not knowing if I’ll have enough battery or not when I leave the house in the morning.Is it meant to work like this? Why can’t I just set the % I want it charged at? The highest I can move the Min charge to is 50%. I’ve contacted OVO but they’re not getting back to me. Thanks.

VW ID.3, VW Granny Charger - no schedules or anything set in car, charging only controlled by OVO app , i.e. ready by and 80% limit set.For 18 months this has worked fine, but for the last month it rarely completes a charge.It now stops, the VW app reports charging error and OVO app say “Not plugged in”. The granny charger lights are all green.Have deleted and re loaded both apps, re-registered car, reset anything i can find to reset! No change.I have discovered if I do nothing except click charge on the VW app it starts charging and the OVO app eventually changes to “Smart Charging”. So its clearly not a physical thing or fault with granny charger as it all restarts but may/may not cut out again after a while. Obviously I cant keep checking the app, especially at night :)I think it occurs when OVO reschedules, before the app would say rescheduling to.. and sure enough restart and do this until charge limit reached.Now though something has changed. OVO app, VW servers, who knows?But my

Bit of background - I drive an Audi EV and have an Ohme home charger. Key points are that the charger is not supported by Charge Anytime but the car is, so I have paired my car with CA and use the charger as a dumb device. That all works fine and once I managed to get all the settings correct I have had no problems and CA decides when the car will charge - I just plug it in and let the system sort things out. I also have a solar panel installation supported by a battery; this is configured to feed the house load, then charge the battery, and then feed to the grid. I have an Ovo account which pays me for uploaded energy as well as providing my usual domestic supply. My charger is not solar-aware, unlike one or two more sophisticated chargers.And now the question! In this recent sunny weather my solar panels have been delivering 5-6kW during the day, most of which is exported and earns me 12p/kWh. I plugged my car in a couple of days ago, mid-afternoon after a long journey so low car bat

Hi, Does anyone know if the mercedes cla EV will work on charge anytime. It doesn’t have the fully electric CLA in the list. It shows the mercedes CLA 2021+ hybrid. My car is a 2025 model year. ThanksPeter  

Hi AllI have a new EV car and signed up for the Charge Anytime Tarriff, I see a credit against the tariff, but I seem to be paying for my full electricity usage (and the tariff on top) it doesn't seem to be reflecting the EV charge out of the total which is double my usage compared to last year?  I’ve seen that at the beginning of each month it should credit this back but for me it’s charging for the tariff, crediting back a small amount, but still charging me for the full consumption.  (This is the 3rd month on the tariff now)Anyone else getting this issue?  Thanks 

I am about to buy a Kia EV6 and I believe it is not compatible with the ‘charge anytime’ offerings, however, if have one of the two OVO recommended charger installed as per the recommendation here https://www.ovoenergy.com/electric-cars/smart-charger? does this allow then Charge Anytime offering/saving to be used? Many thanks in advance.

Hi All1st question so please take pity on melooking to get an Kia EV3 on the motabilty scheme ,they will install the charger (OHME HOME PRO)Ovo dont support these? however they say they support the EV3, but it needs to be able to use the internet?Sorry to say im over 60 and have no idea if the EV3 can use the internet any help would be greatfully received,i would rather not move supplier but if that is the only way to make it work i may have to.many thanksColin

I got a BMW 330e PHEV in February, and have had continuous problems with charging at home from the start.  Charging will get under way OK, but be interrupted at frequent random intervals, so that I have to reset charging at the car, when charging will restart, only to fail after 2-50 minutes.  The problems occur at any time of day or night.  Details:1    BMW checked the car's charging 2 days ago, and found it free of any fault.  The car's charging control system is being triggered to shut off the supply of power by some change in the quality of the power supplied by OVO.2    interruptions occur whether I supply the power via my Indra Smart Pro charger OR via a 3-pin plug from one of our domestic sockets (using in this case the BMW-supplied Flexible Cable Charger.  So apparently the fault is arising upstream of both my domestic outlets and Indra Smart Pro charger and its separate cabling from the meter box.  As far as I can understand, this can only be in the meter box itself, or even i

Had my Indra Charger installed for a week now.Done several charges with no issues, OVO has 'seen' them fine.Until this morning that is.Latest charge has not shown in the OVO app and it's been saying there is an issue try again later.Got home and charger was flashing purple, which I understand is a comms error.Rebooted and now white again, but OVO don't seem to know I charged last night, as I guess there was a comms problem.Will this sort itself out or will I be charged at the full rate for this charge period because of a comms drop?And anyone with an Indra, how common is it for this to happen, bit worrying.

I will charge your BMW, look I have made a schedule.    Oh, I’m sorry, it has been 16 minutes and I have forgotten your charging schedule.  Fear not. Another 34 minutes has elapsed and I am clever enough to generate another smart charging schedule for you. Why don’t you go to sleep, it’s really late. Good morning…. I couldn’t be bothered to charge your car.How about tomorrow instead!? 

How about considering “we are all hoping and praying for the long awaited UK rollout of the V2G plus V2H system”, (already working for well for over 12 months in France), using a suitably equipped small BEV like the Renault 5 E-Tech, with an up to date CCS2 Bi directional home charger installed in my garage, since the old Chademo Nissan Leaf system is well on the way out and never worked properly? WHEN IS THE UK ENERGY INDUSTRY GOING TO CATCH UP WITH FRANCE?

I live in Perthshire and have an Economy 10 tariff and use a Zappi ev charger.My peak rate charge is 23.56p/kWh and 16.56p/kWh for off peak.Right now (in summer) the afternoon off peak rate applies between 14.30 and 17.30.So, if I charge my car before 14.30 when the peak rate applies, I should see a “smart charge saving” off around 10p/kWh based on a 14p/kWh cost.That seems to work out fine according to the app - but only if I’m charging the car before 13.30. After that time my saving seems to drop to around 3p/kWh i.e. it looks as if my saving is relative to the off peak rate after 13.30.So my question is - does the controlling software assume that the off peak rate applies after 13.30? That’s certainly what it looks like.(13.30 to 16.30 is the winter timing for our Economy 10).

Can two Indra Smart Pro chargers each be fitted with their own CT clamp on the same incoming meter tail, allowing independent load curtailment on a single-phase installation, or do the chargers require a dedicated multi-charger load-sharing configuration?

I have a Charge Anytime account which gives me a monthly "free" quota for home charging plus an annual allowance for public charging (at selected charging points). The CA app tells me how many kWh of my public charging allowance I have used but I cannot find the value of this, or the money value of my remaining allowance. Knowing how many units I have used is interesting but the pounds-and-pence value is also very relevant! Any way I can get this number? Have I missed something obvious in the app - always a possibility?

Hi All I wonder is someone could help me.  I’ve have been trying to connect the OVO Charge App to my EVEC VEC01 charger for several weeks now but keep getting an error message.  I am not sure if I am missing something really simple or if it is something more than that.  The app is also saying that it is not able to connect direct with our cars (Jag IPACE and Peugeot 2008) for some reason - so that’s not helping. I have completed the update on the EVEC app and have also rebooted my charger several times.  We also have a smart meter at home that gives 30 minute readings. As you can imagine I am getting really frustrated now with the whole situation as it should work.  Any help would be appreciated.Thanks Sarah​​​​​

I have two EV’s both added on OVO Charge. Up till around a week ago all has been well, both cars have smart charged just fine. I am now finding that smart charging does not always work. What seems to happen is I plug in an EV and charging starts but does not then get stopped/started under OVO Charge control. The effect of this is that I get charged full rate (as opposed to the 7p VAG deal rate).

Hello.  I have a Tesla Model 3 2021 (if that’s relevant)  my EV Charger is a myenergi zappi 2.1 solar compatible. Firmware updated etc  I am using the OVO charge anytime add on (not part of any monthly plan).  I have a solar set up. Throughout the house all the CT clamps are in place and facing the correct way.  my question is about the charge (money) when the smart charging session is in use when there is some solar generated power too.  so say for example the car is charging at 7.4kw. I am generating 3kw through solar and all of this goes to the car. I would then get a boost from the grid of 4.4kw to meet the 7.4kw demand.  is OVO able to distinguish how much is from solar and the grid (like the myenergi app shows me) and only charge me that is coming from the grid? Or is the OVO charge app / OVO not able to differentiate this and I get charged the full 7.4kw rate regardless of where this is coming from (during a smart charging schedule).  thanks