Electric vehicles

I had an electrician round this afternoon to discuss fitting a EV charge point and he said that we need an upgraded fuse cut out, the house was built in the 1930s and it's probably the original fuse cut out (the fuse element is just a piece of copper wire!).I need this upgrading to something safer and with at least an 80A fuse.The electrician was also asking what earthing facility is at the property and how the earth is provided in the street.  There doesn’t seem to be a DB earth terminal.Who do I contact?  (I live in Staffordshire, distribution ID 14) Many thanksSteve  

Hi, I’ve just joined OVO and I’m unable to link my Volvo 2024 Recharge to OVO Charge Anytime. I’ve tried several times but the Volvo app just says sorry, your accounts can’t be paired at the moment. I have the Pod Point which isn’t recognised so the smart charging will be via the Volvo app. Any help would be greatly appreciated. Thanks, D

can you connect a 2nd charger to charge anytime and use them both at the same time?

I have had Charge Anytime for a few weeks now, and other than an issue with Ovo displaying incorrect monthly £/kWh totals, it has been working great, until now!Plugged in yesterday evening around 6pm, unplugged this morning to find it had not charged at all. Looking in the Ohme app it shows it was plugged in for the duration, but zero charging took place - which has caused a bit of an issue travelling today 😠The schedule on the Ohme is set to smart charge to 100% by 7am, and has worked perfectly until now. Why did it not charge? Did Kaluza determine that there was no ‘green’ time to do it, so just did nothing? This is very concerning and raises serious questions about the smart charging concept going forward.   

I turned on Urgent mode yesterday, just to test.I now cannot get the app to turn it off again. I have followed the FAQ guidance which says to unplug the charger for at least 30 minutes. It has been unplugged for a good deal longer, and still is not resetting. Why does the app not have a button to turn off Urgent mode? Please can you advise how I can get the app to switch back to the Schedule? UPDATE: Wouldn’t you know it, I just checked the app now and Urgent mode has turned off.HOWEVER: There really REALLY needs to be a button to turn it off. I realise this is probably a problem with Kaluza, but needs to happen. 

Hello,Just home with a newly purchased Hyundai IONIQ 5, have set up with the Ovo account etc but don’t seem to be able to find the Urgent charge button which would be handy should it be needed.Many thanks if anyone can help,Susie

Hi all.I have an Audi Q8 etron and an Ohme Smart Pro charger which is compatible with OVO Charge Anytime. Can anyone tell me how I charge a second EV? Can I just plug in the charger, or do I need to change the vehicle on the Ohme app every time?Thanks.

My home is in an area where smart meters do not communicate with the WAN. All the EV tariffs I can find state you must have a smart meter to be able to get the tariff. However, my husband read somewhere that it is possible to use an OVO compatible smart charger to access OVO Charge Anytime because the charger can send charging data directly to the owner's OVO online account. Can anyone confirm this is true? We really need to access an EV Tariff without having a working smart meter.

“please wait a few minutes whilst we finish connecting your vilkswagen to charge anytime”the few minutes are not ending. Any idea why this is stuck at this page

I am trying to set up charge anytime , I get to the end where you confirm and I receive an error message stating they couldn’t connect my ev charger, my charger is online any ideas where I’m going wrong ?

Feel like I have left high and Dry, Surely a Charger is expected to last more than 3 years 9 months?? My Indra charger stop working Suddenly at 10pm on a Sunday night, It has power and Internet and when I plug the charger into the car it starts charging but on the Web Platform it says its charging at 0kwh, it then stops all together after 10 minutes. The car thinks its charging as its flashing Green Light but the actual charger is not getting the Electric to the Car, so I tried boosting because I need to charge the car! Same thing happening its not actually charging but thinks its charging. Reported this to Indra and because I am out of warrant  by 9 months I have been basically told its my problem and there is nothing they can do, personally I don't think they know what the problem can be. Support is non existent and it was me chasing them to try and resolve my issue, would anyone have any ideas why this charger is not sending the electric signal to my car? The problem is not my car a

When I first started charging using the Kaluza web app I completed a section “Profile progress” under the “More” section. Since then this section has always been marked as complete(100%).However, I’ve just looked at it today and it shows as 66% complete. The section that is incomplete is “Tariff details” and when you go to it you see what you expect - “Charge anytime”, with a link to the account and a boost warning . No problem I thought I’ll fill it in again, but you can’t, there is no means to feed it back.Anyone else have this issue or is it just my machine?

Hi, I’ve used charge anytime successfully on 3 vehicles. I am now struggling with a new Kona. It won’t charge the car to the settings I put in both apps. Not had this issue before, any ideas?

Hello,While charging my EV,  I have noticed that OVO energy pauses supplying current to the wired wallbox pulsar max charger.This causes the charger to error and it turns red. Then when the current is resumed it turns green and car resumes charging.This was causing me great deal off stress not knowing where fault lied, as I first thought issue was with charger? But thats not the case due to pause and resume - current fluctuation its the chargers behaviour.OVO energy does this when the energy is not green. Today there is no green energy and my EV charger is failing to charge at all?Can you confirm my understanding and provide a resolution?Note : I have not signed up to green energy.Despite uninstalling charge anytime the pause resume persists.Many thanks    

Just got a new Dacia Spring. We have a charger to be installed next week and it isn’t an Ovo one. At present, the Spring isn’t listed as a model that is compatible with Charge Anytime. Is there any indication of when (or if) it might be added to the list?

I'm looking to purchasing a VW e-Golf and trying to find out if it's compatible with OVO anytime. I will be using the standard 3 pin charger. I have read conflicting info. On OVO checker it says not compatible but I'm sure someone on the forum said it was compatible. Also the terms and conditions say it is,https://www.ovoenergy.com/terms/anytime Please can someone clarify?

Looking to purchase a VW egolf 2019. completely new to this EV world.what do I need to consider? 3 pin until I can get a charger installed? Outside temp set up? The charger cable is too thick for letterbox option!any charger I need to get based on using ovo?cheaper tariffs for EV charger needed? any advice would be great for a complete newbie.thanks 

Plugged my Renault Zoe into my home charge point at lunchtime yesterday and left the app to do it’s thing. My app settings are Reached by: 09:00, Charge level: 100%.There were multiple charging ‘sessions’ but when the charge finished and I unplugged at 09:15 this morning both the car and the app reported the car’s battery level at only 96%.I’m sure I’ve used the app to charge to 100% previously. What’s going on and is this likely to happen again?

I have a Ohme charger and a 3 pin that came with the PHEV. I deleted the app as requested, but realise that when charging both, the 3 pin the PHEV won't get the charge anytime as they asked me to remove the connection.Is this the correct thing to have done or should I reinstall the app etc.

If you are an Ioniq 5 owner and on the charge any time trial… how is it going?

Does anyone know how to find out if OVO is receiving data from my car charger? There used to be a section on the app labelled “ take my ev for a spin” in there you could see what OVO had recorded to date but it has since disappeared. I have asked OVO directly but the person I spoke to did not know and I have also emailed the charge anytime team with the question but have yet to get a reply. I am particularly interested as ( as I have reported elsewhere on the forum) they have not had any data since the 2nd October due to a change of charger. I have reset this up but want to be sure it is working as it’s worth about £100 a month to me.

I have a BMW X1 PHEV and an Octopus/ EO charger.The car will charge fine using the in car schedule, but won't charge using the charge anytime app. It starts to charge, but stops and then fails to restart in the time period.Can you help me to resolve this as I am unable to use the low rate charging

HiIve been using an OHME charger with my Tesla Model 3 for almost 12 months with zero issues. The last two evenings, the car failed to charge. I set it to charge immediately with no issue (other than cost).The Ohme app shows all the planned charging but when it starts the first slot it stops charging.Out of the blue, I received a personalised email saying I had to cancel Anytime from my Anytime App as it could be causing issues. I only had the OVO Energy App and OVO Beyond app so I removed it from my OVO energy app. I have now received an email from OVO basically saying they are sorry to lose me but I can rejoin next month to get the Anytime rate!!Pretty sure I won’t be the only one confused. My OHME app still seems to be talking to Anytime but I’m not sure I will be getting the 7p rate. If the original email was a circular that didn’t apply to me then I’m disappointed .What can I do to ensure I’m still getting Anytime? Any ideas - Ive emailed OVO but thought I would see if anyone else