Electric vehicles

HiI am using the ovo charge anytime app to charge my EV. However, the past few nights the app is starting the charge well before the schedule time. Currently my car is around 60% and I have scheduled it to be fully charged for 7am tomorrow and the app is starting the charge at 8pm. This is unusual as it doesn't take that long to charge 40%. It usually schedules it around 11pm. Is there an issue with the app/schedule?

Good Morning, I’ve recently added Charge Anytime to our account, however as our charger (Zappi v2) isn’t compatible, I’ve gone down the route of linking the Charge Anytime app directly with the car itself (BMW i4), which is where the problems have started. So to provide context, before we added Charge Anytime, I was using the My BMW app to control the charging, preconditioning and vehicle preferences. In my case I had a schedule set up, so the car would precondition the batteries and warm the cabin prior to departure, however since the Ovo app ‘took over’, the preconditioning functionality has gone haywire. It appears that the schedule I had in place (Mon-Fri 7am departure), keeps being replaced with bizarre times of the day and night (I had a random 3am departure scheduled the other night) and no matter how many times I go back to reset, it keeps happening. Somehow the Ovo app is clashing with the manufacturers app and essenti

I live in a property with an economy 10 meter. We have tried to have a smart meter installed previously by OVO but it would not connect to the network due to our location.Are there any suggestions on how we could deal with this when the inevitable time to buy an electric car arrives?

I have just joined OVO anytime as I recently bought a hybrid car. The battery capacity is 25.9 kw but I noticed the savings on the app were being reflected to around 18kw and on days I charged the car the daily energy usage costs were significantly higher than days I did not charge.I called OVO and they had the wrong capacity stored on the system at 17.9kw. I supplied confirmation that my model had a 25.9kw gross battery capacity and 21.9kw net usable battery - they said the latter was the figure they should be using for calculating the discounted tariff.This is incorrect as the previous battery on older models of my car was 17.9kw gross and 14.1kw net usable. Maybe worth checking that OVO have the correct capacity stored for your vehicle so you are also not being over charged.Not a great first impression of this company and still awaiting them to sort out the issue 

I have a hypervolt charger fitted, and connected to OVO anytime app , but I am unclear how to use the app for charging. Are there any clear instructions I can access for charging my car?

HiThe app says my mercedes a250e is charging away from home on Monday-Wednesday and smart on Thursday-Sunday when the car is parked in the same place every time on the drive.It was OK at the start in November with an occasional away charge but now for the last 2 weeks it's been days on and days off.Any ideas 

The app was working fine for a few months, but today I received a notification that the car was not connected to the app and needed to be reconnected. I tried to reconnect, but I am not receiving an email from Mercedes with the verification code. I have not encountered this issue before. I have checked my Mercedes me login, email, and junk folder. Do you have any other suggestions?

I have just changed my Porsche Taycan 4SCT MY2023 for a new Taycan MY2025I have deleted the old car and added the new one. Charge Anytime is connected to My Porsche Account and the App can see the car and the SoC but gets stuck finishing the connection. On the Dashboard screen it says connecting to your Porsche with a wiring circle. The Last update time refreshes and has a green dot.I have charged the car but I get no credit.Is there an issue connecting to Gen 2 model year 2025 Taycans? 

Hi guys,I was wondering if anyone could shed light with my issue. It just started today and only had it installed June 8th. As I was plugging my car to charge instead of your usual indicator, it started flashing purple indicator 5 times. As well as in the web app it is not recognising the device.Please help.  

The garage where our cars are parked is about 4 metres from the house and Distribution Board. There is a standard 13 amp socket in the garage on a spur from the house. The garage is hardly larger than the cars, a golf estate and a polo.  The estate has to go nose in, the polo tail in, so as to be able to exit the cars in the small space between ever-widening car dimensions. We have solar panels on the house, which feed surplus into the grid, and an economy 7 tariff. Is it possible to fit one - and in future 2 - chargers in the garage? How much space is required around the cars to be able to connect to them - or is that a “how long is a piece of string?” question that depends on the specific model? Does the system allow for daytime charging using surplus from the panels, but otherwise only the night-time electricity?

Hi How long do it take for Charge Anytime credits to show up on your account ?

Hi all - long time listener first time caller, This is a Charge Anytime question aimed at any folks from Ovo who frequent the forums. I have a Polestar 2, and a Pod Point Solo 3 charger.Neither of these are currently supported with the new Charge Anytime, so I was wondering if there is an anticipated timeline for additional EVs to be added to the supported car list, or is it a case of Ovo rolling out new EV support whenever it can become available? I appreciate a lot of this is out of Ovo’s hands & they are reliant on what the EV can actually do, but if there is an anticipated timeline for other EVs (if this is even possible) then it would be really helpful. Many thanks!

Can I get a smart meter for my 3 phase home supply and benefit from the overnight EV tariff.It seems like none of the electrical supply companies can offer me or even explain the benefits of having a smart meter connected to a domestic 3 phase supply.I have two electric vehicles so this would make sense. At the moment I have a standard Economy 7  meter connected to a 3 phase supply and I am charged on a split tariff where my overnight electricity is nowhere near 7p per kwh.  

The last step on the OVO charge anytime app tells me to enable the ‘find my car’ functionality for vehicle location. I have been searching for this in the car as far as I can see location is on but there isn’t anything specifically that says ‘find my car’. Can anyone help? 

I had an electrician round this afternoon to discuss fitting a EV charge point and he said that we need an upgraded fuse cut out, the house was built in the 1930s and it's probably the original fuse cut out (the fuse element is just a piece of copper wire!).I need this upgrading to something safer and with at least an 80A fuse.The electrician was also asking what earthing facility is at the property and how the earth is provided in the street.  There doesn’t seem to be a DB earth terminal.Who do I contact?  (I live in Staffordshire, distribution ID 14) Many thanksSteve  

Hi, I’ve just joined OVO and I’m unable to link my Volvo 2024 Recharge to OVO Charge Anytime. I’ve tried several times but the Volvo app just says sorry, your accounts can’t be paired at the moment. I have the Pod Point which isn’t recognised so the smart charging will be via the Volvo app. Any help would be greatly appreciated. Thanks, D

can you connect a 2nd charger to charge anytime and use them both at the same time?

I have had Charge Anytime for a few weeks now, and other than an issue with Ovo displaying incorrect monthly £/kWh totals, it has been working great, until now!Plugged in yesterday evening around 6pm, unplugged this morning to find it had not charged at all. Looking in the Ohme app it shows it was plugged in for the duration, but zero charging took place - which has caused a bit of an issue travelling today 😠The schedule on the Ohme is set to smart charge to 100% by 7am, and has worked perfectly until now. Why did it not charge? Did Kaluza determine that there was no ‘green’ time to do it, so just did nothing? This is very concerning and raises serious questions about the smart charging concept going forward.   

I turned on Urgent mode yesterday, just to test.I now cannot get the app to turn it off again. I have followed the FAQ guidance which says to unplug the charger for at least 30 minutes. It has been unplugged for a good deal longer, and still is not resetting. Why does the app not have a button to turn off Urgent mode? Please can you advise how I can get the app to switch back to the Schedule? UPDATE: Wouldn’t you know it, I just checked the app now and Urgent mode has turned off.HOWEVER: There really REALLY needs to be a button to turn it off. I realise this is probably a problem with Kaluza, but needs to happen. 

Hello,Just home with a newly purchased Hyundai IONIQ 5, have set up with the Ovo account etc but don’t seem to be able to find the Urgent charge button which would be handy should it be needed.Many thanks if anyone can help,Susie

Hi all.I have an Audi Q8 etron and an Ohme Smart Pro charger which is compatible with OVO Charge Anytime. Can anyone tell me how I charge a second EV? Can I just plug in the charger, or do I need to change the vehicle on the Ohme app every time?Thanks.

My home is in an area where smart meters do not communicate with the WAN. All the EV tariffs I can find state you must have a smart meter to be able to get the tariff. However, my husband read somewhere that it is possible to use an OVO compatible smart charger to access OVO Charge Anytime because the charger can send charging data directly to the owner's OVO online account. Can anyone confirm this is true? We really need to access an EV Tariff without having a working smart meter.

“please wait a few minutes whilst we finish connecting your vilkswagen to charge anytime”the few minutes are not ending. Any idea why this is stuck at this page

I am trying to set up charge anytime , I get to the end where you confirm and I receive an error message stating they couldn’t connect my ev charger, my charger is online any ideas where I’m going wrong ?

When I first started charging using the Kaluza web app I completed a section “Profile progress” under the “More” section. Since then this section has always been marked as complete(100%).However, I’ve just looked at it today and it shows as 66% complete. The section that is incomplete is “Tariff details” and when you go to it you see what you expect - “Charge anytime”, with a link to the account and a boost warning . No problem I thought I’ll fill it in again, but you can’t, there is no means to feed it back.Anyone else have this issue or is it just my machine?