Allow for a time window of 15 minutes or so before the scheduled charge by time for preconditioning

Can you be clear about the preconditioning as that can be for the cabin or the battery.

Peter 

HI ​@stead,

Can you be clear about the preconditioning as that can be for the cabin or the battery.

Please could you let us know, and we’ll then be able to pass this on to our EV team.

Cheers!

It's for both I guess? Just be nice if we can have a small time window so it doesn't draw energy form the battery

Our car kind of decides depending on the the temperature if it's just the cabin or the battery system 🤷

Hey ​@stead 

We’ve passed this on to the EV department and we’ll let you know what they say asap. 

Thanks for the idea 💡

Hey ​@stead,

We’ve had an update from the team

“They do not need to boost the car for the preconditioning to work.

If the customer sets their vehicle to be ready for 7am and they want their battery to be at 80%, we'll aim to meet that criteria. Assuming the car is still plugged in at say 6.30am, if the customer then pre conditions their car, the energy used for that preconditioning should be drawn from the supply via their charger, they shouldn't need to boost their car.”

Let me know if that helps you or if we need to look at it again 😊

I have the charger linked and once the car has finished charging I can only get power to the car by using boost, even if it's set to 80% and I need more charge I either have to unplug wait half hour replug or use the boost function.

We have 2 ev's and one isn't compatible with the app so have to link it via the charger 😕

Thanks for the update! I’ll go back to them and see what they say! 

Hey ​@stead,

One of the team’s looking to reach out and give you a call as it sounds like something isn’t working the way it should! I’ll send you a private message to grab some information! 

Morning ​@stead,

Did you manage to speak to the Charge Anytime team?

Hi ​@Ben_OVO

Not yet been busy and missed the notification for the message!