Electric vehicles

Hi, I have 2 electric cars and hoping to use Charge Anytime for them,I can see a response from OVO on a similar question 8 months ago where they said a new app update would allow this and was imminent, it seems this has not happened yet.Does anyone have any realistic workaround before I give up and change suppliers, thanks in advance 

Hi All, I recently purchased a CUPRA Formentor Hybrid. I enrolled in the Charge Anytime. The app worked brilliantly for a week or so and today I noticed something was wrong. I connected my car to change it and the app couldn’t not detect it, simply said car is unplugged and odd thing was it connected with the car last at 5:30 am… it was after 15:00 when I noticed that. I thought I’d remove the car from charge anytime app followed by app removal and re adding it all. All I get now is a screen where my schedule should be that says : Please wait few minutes whilst we finish connecting to your CUPRA. I raised it with them too but they simply responded it’s out of their scope and they can’t see any issues. Has anybody experienced anything like this before? How was it fixed? Thanks

Hi, I have £120 credit on my charging credit wallet. Can I just find a charger on the app and plug in and it uses that credit up? 

Hi all, I've had a search of the forums here and on the internet in general, but I've not found a definitive answer to this. Now the weather is getting colder, I want to have the option to precondition/preheat my car before I depart. However, I don't want the car to use up any charge already in the battery, rather I'd prefer the preconditioning to be using electricity from the grid to ensure the maximum charge I've set gives me exactly that and it doesn't drop any because I'm preconditioning /preheating the car. Important variable - The way my Zappi 2.1 is set up is it's the charger which is integrated with Ovo and NOT the car. The Zappi is showing that it's in 'Managed' (MNGD) mode. Therefore everything charge wise is controlled by and limited by the Ovo app and system. Car is a 2024 Porsche Taycan GTS.  Thus, the scenario would be as follows:- I return home in the evening and set my ‘ready by’ time for 0700 the following morning. The charge is set to 85%. I plug in the charging cable

My Indra charger has been 'offline' for the past few days. Have been unable to get through to Indra. (There were 30 people in the queue when I phoned this morning, which I've never seen before). I've tried switching off at the RCD several times. Im aware there are other threads on this topic. But wanted to specifically know if there are other users experiencing difficulties today. Can't charge at the 7p rate which is frustrating. But can boost charge. Does anyone know if either OVO or Indra are liable for the 7p rate not being available.  Still within 3 year warranty and starting to think I've got a duff charger as this kind of thing is happening far too often. 

Trying to complete the EV charger survey but cannot switch on the camera and microphone for the walk around video on an iPad. Any help appreciated. Thanks in advance

How to stop a new ovo installed and managed via charge anytime solar battery installation from draining the battery. I want the Zappi which is controlled by charge anytime to take power from grid by default unless I ask it to take from the battery.Is there a grid or battery option in the app. thanks in advance

Feel like I have left high and Dry, Surely a Charger is expected to last more than 3 years 9 months?? My Indra charger stop working Suddenly at 10pm on a Sunday night, It has power and Internet and when I plug the charger into the car it starts charging but on the Web Platform it says its charging at 0kwh, it then stops all together after 10 minutes. The car thinks its charging as its flashing Green Light but the actual charger is not getting the Electric to the Car, so I tried boosting because I need to charge the car! Same thing happening its not actually charging but thinks its charging. Reported this to Indra and because I am out of warrant  by 9 months I have been basically told its my problem and there is nothing they can do, personally I don't think they know what the problem can be. Support is non existent and it was me chasing them to try and resolve my issue, would anyone have any ideas why this charger is not sending the electric signal to my car? The problem is not my car a

Basically as above.I have tried online but it just says am already on charge anytime and doesn’t give me a option to add a monthly subscription. I then tried the charge anytime app but that says monthly subscriptions are handle via the website and wants me to login via the website. I went on chat but the person just kept asking what I needed help with so I’m kinda stuck now.

I have a 2024 Hyundai Kona, since adding the Charge Anytime Add on & linking to my Bluelink account it keeps coming up with  "Charging process successfully completed as configured" which isn't the case. I have to then press charge again via the Bluelink app. This happens within 15 - 30 minutes of charging. The charge anytime app still shows the car as charging when it clearly isn't.I contacted Hyundai and they advised it would be the 3rd party app causing this, is this a known issue and how can I resolve this as I want to benefit from the cheaper rate. Thanka

Hi, I have used the new OVO Charge app a few times before without any issues. Since early this week the OVO Charge app is not recognising that the car is plugged in. The car sticks on the initialising stage, and the blue light on the charger is flashing like the initialising stage, but no charge seems to be releasing as the app still states ‘plug in vehicle to begin charging’. I have never used the OVO anytime app as still fairly new to EV’s. I have a Jaguar Ipace and an Evec charger. I have also emailed the OVO charge email address and not had a response since Monday. I am now having to charge away from home costing a lot of extra money. I have also tried deleting both Evec and OVO charge app’s and reinstalling and still no joy. Any help would be great fully appreciated.

How can I find out which public chargers are compatible with Ovo's charging card? I can use Zapmap to find chargers but might not get the saving by using the card.I want to find a compatible chademo charger near Gatwick airport and there's currently no way of doing so.

Hi i have just had a volvo ex30 , is this car compatible with ovo's charge anytime? 

Hi,We’ve been using the Ovo / Charge Anytime App for the last 6 months and in general it has worked well for the supported car & delivered savings (but less well for our Kia which is in Beta).However there was an App Update this week, and the “Urgent Charge” button has disappeared from the Dashboard page that we used to use when needing an urgent charge during the day.Has anyone else had the same issue, and if so what is the new way to get an urgent charge (other than setting the car to privacy mode..)Also, in the last week we have had issues where the car is not charging to the required level overnight (eg 80% or 100%) even if plugged in for 12 hours…as example last night it only charged from 25% to 54% having been plugged in for 12 hours - has anyone else had the same issues and if so figured out a workaround?Thanks 

Hi, my new Cupra Born arrives tomorrow so I need to get set for home charging. I don't have the charger yet but Cupra offer a deal where they supply it although I don’t actually know what model or when it will happen. I’ve looked at the links to Charge Anytime plans but there’s so much info it’s hard to know where to start.  Since the car is from Volkswagen group it seems there is a special arrangement in place but I don’t really understand it.  Should I be looking at a plan or Pas you go, or are these the same thing? Other people I know with EVs are with Octopus Energy so I haven’t been able to get any friendly help. Please can the forum please help to simplify things for me.Many thanks,  Bruce

Good morning, be gentle first post here and looking for some advice…. i am an OVO Customer of many years. i have an EV car on order and its arriving 1st week of March 2023 looking to fit a home charger. ive been reading up about chargers and seen there is lots of talk about Zappi 2 chargers seem to be the best one in the market currently.  can the forum give advice on the chargers OVO do and can i use a Zappi 2 with the OVO Anytime and Anytime + rates please ? any help on this would be appreciated thanks 

I’ve got started with Charge Anytime, Indra Smart Pro Gen 2 and Corsa Electric. When first plugged in, charging started. I was able to charge one more time. Now I can’t get it to start. the interaction between The Vauxhall app, the Indra app, and OVO is very unclear. when I try and set a charging schedule in Indra, I get ‘Failed to create schedule…’When I  just plug the car in, I have white flashing lights on the charger. I did also have green flashing lights. As far as I am aware I have not set any other schedule or limits.  What I want to do is charge today, I can wait till OVO wants to start if necessary, but right now the process just seems to be stalled. I’ve disconnected and reconnected.  All and any advice gratefully accepted thanks Jeffrey

Hi. I’ve just signed up for Charge Anytime and everything seems to be working correctly. I’m just not sure what times the lower rate is applied (for example is it between 11pm to 7am). Or is it applied whenever a schedule is active and urgent charge is not used? If I changed the schedule to ensure full charge was reached by say 4pm instead of the default 7am, would the lower rate apply? I can’t find this information anywhere and the call centre didn’t know either.

Hello, Just had an Indra Pro EV charger fitted today, followed all sets by manufacturer and OVO to set up with charge anytime app. However, when it comes to linking the charger to Ovo, it says “Cannot link charger with OVO as no available charger found.” i can see the charger, online in indra app. any ideas about this?? thanks 

When charging at home the app is showing charging away from home. I think I didn’t set the location correctly in the app. But there is no way to change it in the app. any suggestions??

Had been working fine for 6 months. Issue started on 5th May 2024. My Charge Anytime App is set to 80% by 8am. Arrived home at 6pm and plugged in, it started charging immediately for 2 minutes as usual and then paused. CA App reported ‘next charge after 1am’.Car was at 57% so after 1am would still be enough to charge, so all good. Happened to wake up at 3am, car was not charging. Opened the CA app and instead of saying ‘next charge after 1am’ it said ‘planning your next charge’. I went back to bed. At 8am CA app still said ‘planning your next charge’ at car was still at 57%. Had not charged all night.This was the first time it had ever failed, so I put it down to one of those things, and the next two charges were fine so guessed it was just a bug. However it’s now happened 3 times so I contacted CA support. Didn’t get a reply for a week, so I chased it again and then they replied. Was asked various questions about the car and charger, they checked logs.It’s been a few weeks now and the