OVO Charge app stopped communicating with my Hyundai (Hyundai Ioniq 5).

I saw your post on Facebook.
I’ll repeat my reply here →

HangNail999 - thanks for your reply.
Yes, I have the same delay problem. Since my Ohme charger is now effectively a dumb charger, I discovered that I need to cancel the immediate charge when I plug it into the car and let OVO/Bluelink start talking - which as you say, can take many minutes - but up until now, it has always worked. It’s now almost 3 days since the last update.

This morning, I tried removing the car from the OVO Charge app, but couldn’t re-add it. As I type this, it has (after 3 hours) suddenly decided to let me re-add it, so we’ll see if it decides to update….

If it does, then fine…. if not, I think a move to Octopus is easier (and cheaper) than replacing the charger with something OVO still supports.

Again, thanks for taking the time to help….

A

Further update… It’s decided to update again…
Hopefully it will continue to do so. We’ll see if I get a charge tonight!

OK - good luck.
With regards to changing the charge point, I contacted Indra directly and negotiated a replacement cost. You have to call them if you’re not wanting a new installation.
Personally, it was well worth the extra cost. The swap over went smoothly and has been working great since then.

The only way to make an informed decision is to do a spreadsheet analysis. For my particular situation I could save £29 per year by moving the EDF GoElectric Smart, which is just not worth the effort and only allows 5 hours during the night.  OVO Charge Anytime was the next best option, and moving to Octopus would cost me an extra £90 per year, plus the inconvenience of only charging at night.

I completely agree. I did that when OVO doubled the rate to 14p and concluded I was better off staying put - just.

Hey ​@Adrian Bradshaw 

I’m sorry to hear you’ve had some trouble with charging, though I’m glad to see you may have made some progress.

Do let us know how you got on and if the car did charge after the update.

I have the same problem where the OVO Charge app stopped communicating with my Hyundai Ioniq 5. It seems the app is not letting add any beta models vehicles. I reported this to ovo yesterday and apart from an acknowledgement that they have received my enquiry, there is not much progress.  

I hope they find a resolution soon otherwise it will be hard to justify staying with OVO for long. Lets see....

Hey ​@MRP,

One thing you might want to try are the steps below that we got from Hyundai. They could help with the communication issues you're facing. This is all about the transition from Bluelink to MyHyundai, so give it a go and let us know how it turns out!

“Go to your vehicles infotainment system

select setup

navigate to blue link

select modem information

Choose reconfigure”

I just wanted to take a moment to share that Hyundai is still in the beta testing phase for Charge Anytime. Since this is a testing period, we can’t always promise that any issues or bugs will be fixed right away. We truly appreciate you taking the time to report any problems you come across. Just remember, being part of a beta test means things might not always go smoothly, and that’s completely normal! Thank you for being a part of this adventure with us!

Thanks ​@Chris_OVO for looking into this matter. I tried the suggested steps and still no luck in getting the vehicle added to the managed devices list.

The problem lies with no beta vehicle is going beyond the 'continue' button on the 'connect another vehicle' screen on the app. Has that been tested by anyone from OVO? I tried adding a non-beta company and all seems to go well upto the login screen. Obviously, I can't login to other manufacturer as I don't have that car but the OVO team should focus on troubleshooting on why beta vehicles are not going beyond continue? I think its an app issue and once that is fixed, the enode/kaluza will go to the correct manufacturer login screen. 

Hope this get checked soon!

We are using Charge Anytime Pay as You Go to charge our Skoda Kodiaq (connected to the car, as our charger isn’t compatible). 

We want to add our Hyundai Inster, which I’m aware is in Beta testing. After pressing the “connect another vehicle” button I’m able to select Hyundai, Inster, and the year of manufacture in the dropdowns. But then on pressing the “Continue” button nothing happens - as though the button is inactive. I have tried multiple times.

Is it not possible to add a vehicle that’s in beta testing, or is this a problem with the app?

Hey ​@MRP,

I’ve reached out internally to see if this is a known issue and if it’s being worked on. I’ll let you know as soon as I hear back! If you have any screenshots or a screen recording of the issue happening, that would be really helpful to share with them! 

Hey ​@Snuggles,

Welcome to the community! 🎉 I’m excited to let you know that I’ve added an EV badge to your profile to show that you’re part of our awesome EV community!

I heard back from the Charge Anytime development team, and they’ve fixed the issue you mentioned in a new app update. Could you please check if you have version 4.4.2 installed? If you’re already on that version and are still facing any problems, just let me know, and I’ll be happy to reach out to them for you. 

It would be useful if there was a notification when a newer version is available. I’ve just checked my OVO Charge app, and it was at 4.4.1, so I’ve manually updated it to 4.4.2.
In the settings for the app, I have notifications turned on.

Hey ​@HangNail999,

I’ve noticed that none of my apps let me know when there’s a new version available unless I go looking for them. It’s supposed to automatically prioritise updates overnight during our phone’s “downtime,” but that doesn’t always seem to happen.

For example, I currently have 53 updates waiting, which makes me wonder what’s going on with the automatic process!

I just reached out to one of our developers to see if we can add a feature that sends push notifications when a new version of the app is available. I’ll keep you posted once I hear back! 😊

I cannot recall which ones, but I’ve had some of the public charging apps post a message that an update is required when you open the app. However, that could be a bit annoying if you’re parked at the charger and need to update before using it. A notification would be better, if possible.

Just a heads up - I seem to recall that Apple doesn’t like it when iOS/iPadOS apps try to nudge/nag users to update an app. This feature might not be possible due to App Store Guidelines. Said apps are supposed to just auto-update via the App Store anyway… But it doesn’t always do them as reliably as I’d like… I’d suggest checking on a regular basis and just forcing them through immediately to bypass the issue.

Gotta give you all a quick warning though. Updating the apps WILL temporarily disable them completely until it’s done because of how iOS/iPadOS works (Android lets you keep going until the install is done before reloading the apps). Please make sure to save your work and finish up what you’re doing in those apps etc before starting the update as they’ll be force-restarted once they’re enabled again.

Luckily my phone is Android.

Hi ​@Chris_OVO, Thanks for chasing this up. This morning the app on play store updated to the latest version and I can confirm all is working well now. I was able to connect my Ionic 5 again and it is picking up smart charging as expected. 

My only additional feedback is from the very first contact, I informed this being an app issue but too many days were spent on pointing about gaps of beta-testing and/or issues with Hyundai and Kia Bluelink connection, instead of getting to the root cause that something changed in the app and it stopped all beta vehicles to connect. I am happy that your tech team found the issue and updated the app quickly once they were aware. 

All good for now and thanks for getting it sorted. 

Regards

Mihir   

​@HangNail999 It can happen on any operating system, no matter the brand, so it's always a good idea to keep an eye out for updates! I’ve shared your feedback about a notification system, and it's definitely being considered. Stay tuned for more updates! 😊

​@MRP I’m so glad to hear that a simple update did the trick! I was actually dealing with a similar issue earlier today in another thread. Once we realised it was affecting more than one person, we had the chance to compare our data and figure out what was going on. Luckily, it was just a software update that needed to be applied! 

As you can see from the conversation above, we’re working on improving how we communicate about software updates, since it can sometimes be a bit confusing. Thanks for sharing that you’re back to smart charging, that's great news!

Thank you! As it happens my app updated overnight to version 4.4.2 and I was able to add the Inster this morning. 😊

Hey ​@Snuggles,

I'm so happy to hear that updating the app fixed your issue also! I've gone ahead and merged your thread with this one since they’re related. I also sent you an email to let you know about the change. If you have any more questions, feel free to reach out! 😊