Electric vehicles

What are the charge anytime wait times? Currently up to an hour now on the phones and took 6 weeks to reply to email. What are the best times to call. This is ludicrous, I've had to listen to the Kooks 5 times - that's unforgivable. 

I have a 2024 Hyundai Kona, since adding the Charge Anytime Add on & linking to my Bluelink account it keeps coming up with  "Charging process successfully completed as configured" which isn't the case. I have to then press charge again via the Bluelink app. This happens within 15 - 30 minutes of charging. The charge anytime app still shows the car as charging when it clearly isn't.I contacted Hyundai and they advised it would be the 3rd party app causing this, is this a known issue and how can I resolve this as I want to benefit from the cheaper rate. Thanka

I have set up an account on the OVO Charge app using the same e-mail address as my OVO account. I am supposed to get a voucher code for £2 off one of the OVO Charge boost memberships for 6 months (effectively making the 'Light' membership free) but I can't see anywhere to get this code. Any ideas??

An advisory for those of you wanting to purchase an Indra Lux charger and will rely on a 4g dongle for internet connectivity. The Dongle needs to be purchased separately as part of the installation and will stop working after 3 years. I have asked Indra for clarity on this point but would seem bizarre to me that it would simply disconnect after 3 years particularly as it’s a £200 add on!

So for the first time last night I’ve had my car not charge due to a software update on the car.I’ve always plugged it in before an update, but its been a while I guess and since the new system stops charging the car after the car stops taking power, had a mere 0.3kw added to the car! Plugged in car, went to bed didn’t think anything of it, woke up with non charged car :( Just a heads up for anyone to do the update then plug in or schedule it for maybe a few hours before you need the car so it will get charged before any update!I really wish they let the car trickle charge like the old system did, had to boost for an hour or so to make sure I had enough this morning.This is more of a heads up I guess, its not something I really thought about before!

I will charge your BMW, look I have made a schedule.    Oh, I’m sorry, it has been 16 minutes and I have forgotten your charging schedule.  Fear not. Another 34 minutes has elapsed and I am clever enough to generate another smart charging schedule for you. Why don’t you go to sleep, it’s really late. Good morning…. I couldn’t be bothered to charge your car.How about tomorrow instea

Had my Indra Charger installed for a week now.Done several charges with no issues, OVO has 'seen' them fine.Until this morning that is.Latest charge has not shown in the OVO app and it's been saying there is an issue try again later.Got home and charger was flashing purple, which I understand is a comms error.Rebooted and now white again, but OVO don't seem to know I charged last night, as I guess there was a comms problem.Will this sort itself out or will I be charged at the full rate for this charge period because of a comms drop?And anyone with an Indra, how common is it for this to happen, bit worrying.

Hi Community,Hoping someone can help.  I have a new ID3 that is not being charged unless it is manually applied via the VW app when connected to my home Ohme charger.I understand the changes that have been made between Ovo and Ohme, so have deleted my Ohme account and app from my phone. after doing this I also deleted my car from the Charge Anytime app and re-created.Now, whenever I plug in, the car is seen as being connected in the CA app, and does start to charge for a few moments, but then stops. If I set it to be ready by, for example, 6am, nothing is then added.  This is now becoming a big issue!I will add that the one time that it has worked it still didn’t reach the 80% requested which is also big problem.Charging away from home is no problem. I have used a number of other charging points, so the issue is between the car, CA and Ohme.Any ideas are more than welcomed!!

Hi, i have a new Hypervolt Pro3, that is linked to my Ovo charge account, so Ovo decides when to charge.  My HV account says the charger is locked.  So, do I need to unlock that from the HV account or does Ovo do that when it starts chargjng? There seems to be contradictory information out there on this.If I "unlock" manually during the OVO scheduled session, will the cost of charging be the 7p per kwh or my standard rate? Thanks

Having checked my past 3 months, as I have not received any credits for my EV charging even though I had been receiving them from June 25. I contacted the Helpdesk and was informed that the App had lost my data for the past 3 months and I would not be receiving any credits even though it is obvious from my billing data when I charged my car. I find this incredibly unfair and want to inform other users to check. Without those credits has forced up my monthly credit from £90 to £136 per month. I was informed that OVO will not give me my credits as it was my fault that the App failed. I am extremely unhappy with this 

Is it possible to setup temporary charging with a slow 13A car charger using charge anytime? At home I have an Indra charger, it works fine with Charge Anytime, no problems.  At the moment I am having my driveway re-laid, and this means I can’t get my car on the drive near the charger.  I do have a 13A charger for the car, and have worked out it reaches the end ok.  But can I set that up to use charge anytime?  I can’t see how to add another charger in the app?Car is a Tesla Model 3 if that matters.

Hi, I have used the new OVO Charge app a few times before without any issues. Since early this week the OVO Charge app is not recognising that the car is plugged in. The car sticks on the initialising stage, and the blue light on the charger is flashing like the initialising stage, but no charge seems to be releasing as the app still states ‘plug in vehicle to begin charging’.I have never used the OVO anytime app as still fairly new to EV’s. I have a Jaguar Ipace and an Evec charger.I have also emailed the OVO charge email address and not had a response since Monday. I am now having to charge away from home costing a lot of extra money.I have also tried deleting both Evec and OVO charge app’s and reinstalling and still no joy.Any help would be great fully appreciated.

Recently renewed our contract for the 3rd year and just noticed that we are no longer receiving our charge anytime credit. Ive emailed support, just wanted to check if this has happened to anyone else and if they had any problems getting it sorted.

How can I find out which public chargers are compatible with Ovo's charging card? I can use Zapmap to find chargers but might not get the saving by using the card.I want to find a compatible chademo charger near Gatwick airport and there's currently no way of doing so.

Hi i have just had a volvo ex30 , is this car compatible with ovo's charge anytime? 

In recent weeks there has been an issue with charging my car. The car gets stuck in a state of initializing. At the moment I plug it in and it's charging up to 25% but then for some reason it's not coming back on later. There are no other settings either on my SyncEV charging unit or in the Porsche that should be impacting this. And I have made no changes from when it was previously working. Given that is getting to 25% I am definitely thinking this as an issue with the OVO charge anytime process. I think the Indra integration is setting the future departure time in the Porsche app (currently scheduled for Wed 15th Oct, today is Saturday 11th October), which I am told is standard.  However the car now doesnt charge fully either during the day or overnight. 

Hi!I have just bought a new electric Mercedes CLA and on Wednesday OVO are scheduled to install a smart meter. I was planning to get an Ohme Pro charger installed, but I now see that there are problems with OVO and Ohme Pro not talking to each other properly.  What should I do?John

Looking to see if anyone has converted their Indra smart pro from WiFi to Ethernet Mine is on WiFi but it’s not reliable so want to move it to Ethernet getting hold of Indra is difficult and all I have had so far is one response saying any loc electrician can do the work  but I am sure you would need to go into the settings on the installer app to tell the charger to use Ethernet instead of WiFi  so can anyone confirm if this can be done without being a registered Indra installer ? 

Hi,We’ve been using the Ovo / Charge Anytime App for the last 6 months and in general it has worked well for the supported car & delivered savings (but less well for our Kia which is in Beta).However there was an App Update this week, and the “Urgent Charge” button has disappeared from the Dashboard page that we used to use when needing an urgent charge during the day.Has anyone else had the same issue, and if so what is the new way to get an urgent charge (other than setting the car to privacy mode..)Also, in the last week we have had issues where the car is not charging to the required level overnight (eg 80% or 100%) even if plugged in for 12 hours…as example last night it only charged from 25% to 54% having been plugged in for 12 hours - has anyone else had the same issues and if so figured out a workaround?Thanks 

Hi, my new Cupra Born arrives tomorrow so I need to get set for home charging.I don't have the charger yet but Cupra offer a deal where they supply it although I don’t actually know what model or when it will happen.I’ve looked at the links to Charge Anytime plans but there’s so much info it’s hard to know where to start.  Since the car is from Volkswagen group it seems there is a special arrangement in place but I don’t really understand it.  Should I be looking at a plan or Pas you go, or are these the same thing?Other people I know with EVs are with Octopus Energy so I haven’t been able to get any friendly help.Please can the forum please help to simplify things for me. Many thanks,  Bruce

Morning allSo I downloaded the new OVO Charge App yesterday following the prompt from the old app.Install and registration worked fine, it pulled through my charging history and my charger details.I plugged in last night and set  the schedule in the new app but this morning no charge had taken place.Checked the pinned thread (which I hadn't seen prior to install) and everything seems correct however I did have to re-login to my charger app this morning (didn't  check yesterday as it serves no purpose now everything is via the OVO apps).I also can't connect to my cars app now, although again it's pretty useless so I don't use it, so that could be unconnected.Questions… - should I delete the old OVO app? - are the 2 apps clashing? Although they are syncing in terms of ready byFYI my charger is an EVEC, car is a 2025 Vauxhall Grandland and phone is a Google Pixel.Will try again later now I'm signed into my charger ap

Hi, I have 2 electric cars and hoping to use Charge Anytime for them,I can see a response from OVO on a similar question 8 months ago where they said a new app update would allow this and was imminent, it seems this has not happened yet.Does anyone have any realistic workaround before I give up and change suppliers, thanks in advance 

Good morning, be gentle first post here and looking for some advice…. i am an OVO Customer of many years. i have an EV car on order and its arriving 1st week of March 2023 looking to fit a home charger. ive been reading up about chargers and seen there is lots of talk about Zappi 2 chargers seem to be the best one in the market currently.  can the forum give advice on the chargers OVO do and can i use a Zappi 2 with the OVO Anytime and Anytime + rates please ? any help on this would be appreciated thanks