Electric vehicles

The place to talk about all things EV, from charging at home to questions about Charge Anytime

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237 Topic threads

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Carbon Cutter****
GazwadCarbon Cutter****
Posted in Electric vehicles

Charge Anytime - how can I switch from one car to another or to connect Charge Anytime to multiple vendor accounts?

After a small number of charges with the Charge Anytime bolt-on I can see a credit on my OVO account so it seems to be working albeit with a few small issues.The sign up process asked if I had one or more EVs so it would follow that the ability to add more should be available or if a manufacturer account which is connected to the Charge Anytime account has multiple cars within it there should be some mechanism to either manually select which vehicle is waiting to be charged or perhaps Charge Anytime should detect which is ready to charge automatically. I need to charge a second car which is in my "My Renault" account but am still waiting for a reply regarding my situation and what I should expect to do to make this work. Does anyone know how one can switch from one car to another or to connect Charge Anytine to multiple vendor accounts? (For example Renault and Vauxhall or two Renault accounts). Any help much appreciated so I can charge at the reduced rare. Thanks  Gaz

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Carbon Cutter****
1 month ago
Abby_OVO
Community Manager
Abby_OVOCommunity Manager
Posted in Electric vehicles

Why am I not seeing my Charge Anytime credit added?Tutorial

If you have Charge Anytime for your electric vehicle, you’ll get a special import rate for charging. We work out how much of your imported energy was used to charge your vehicle and give you the special rate by adding monthly credit to your account.  You won’t see the credit added onto your account straight away. It gets added onto your account in the first week of the following month. So for example, if you sign up to Charge Anytime in the later part of June, you’ll get your credit added into July’s credit, and you’ll see it on your online account in the first week of August. If you’re still not seeing your Charge Anytime credit when you expect to, reach out to our Support team to get this looked into.  Check out the Charge Anytime FAQs or Charge Anytime page for more information.

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New Member*
1 month ago
D
New Member**
DalangNew Member**
Posted in Electric vehicles

Unable to set up charging schedule on Jaguar iPace, and being forced to charge ASAP - is this right?

Hi All,I have a Jaguar iPace with the Ohme ePod charger which I have been told will still work once Jaguar lockdown their API preventing Anytime charging in the normal way.I tried last night and again tonight and the only way I can get the car to charge is via the “Charge to full ASAP” I have tried to set a schedule but the car just says “initialising” the jaguar app has no schedule setI am missing something - BTW I deleted my Anytime account and re-open it under the Ohme and not the Jaguar.Thanks 

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hertsevaddict
Carbon Cutter**
1 month ago
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New Member**
SteveDoddsMTBNew Member**
Posted in Electric vehicles

Main fuse cut out upgrade needed for electric vehicle (EV) charger installation - how do I arrange this?

I had an electrician round this afternoon to discuss fitting a EV charge point and he said that we need an upgraded fuse cut out, the house was built in the 1930s and it's probably the original fuse cut out (the fuse element is just a piece of copper wire!).I need this upgrading to something safer and with at least an 80A fuse.The electrician was also asking what earthing facility is at the property and how the earth is provided in the street.  There doesn’t seem to be a DB earth terminal.Who do I contact?  (I live in Staffordshire, distribution ID 14) Many thanksSteve  

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hertsevaddict
Carbon Cutter**
1 month ago
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Carbon Cutter****
simongCarbon Cutter****
Posted in Electric vehicles

Charge Anytime - Failed to Charge!

I have had Charge Anytime for a few weeks now, and other than an issue with Ovo displaying incorrect monthly £/kWh totals, it has been working great, until now!Plugged in yesterday evening around 6pm, unplugged this morning to find it had not charged at all. Looking in the Ohme app it shows it was plugged in for the duration, but zero charging took place - which has caused a bit of an issue travelling today 😠The schedule on the Ohme is set to smart charge to 100% by 7am, and has worked perfectly until now. Why did it not charge? Did Kaluza determine that there was no ‘green’ time to do it, so just did nothing? This is very concerning and raises serious questions about the smart charging concept going forward.   

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Blastoise186
Plan Zero Hero
1 month ago
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Carbon Cutter***
cloudCarbon Cutter***
Posted in Electric vehicles

Problems with OVO Charge Anytime and Cupra Born

Dear support I am facing issues with Smart charging (Charge Anytime) not working. Since starting this process in January I have had numerous issues and never once have I just plugged in and it just worked, usually requires several visits to plug in / unplug etc until the app registers the car being plugged in and overrides the immediate charge on the Cupra App.That aside my problems are worse right now - plugged in today and as usual the Curpa starts it’s (temporary) immediate charge. This is meant to stop immediately, as soon as the Ovo app registers the car being plugged in. So I tried the usual dance of unplugging / plugging. Ovo app keeps saying ‘Car unplugged’, while the Cupra is charging at full rate through ‘immediate charge’.  So I decided to delete the vehicle from the OVO app and re-register as new vehicle. It seems register fine, but when I go to dashboard - stuck on radar graphic and ‘Connecting to your Cupra’ message. If I view Account tab, shows as no registered cars.  Pl

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Emmanuelle_OVO
Community Manager
1 month ago
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Carbon Catcher*
DarkCarbon Catcher*
Posted in Electric vehicles

Charge Anytime and Ohme Home Pro kWh usage figures don't match

Starting a new conversation because I can’t find any info on the forum about this.I have recently had an Ohme Home Pro EV charge point installed and signed up for the Charge Anytime add-on. I’ve been monitoring the Charge Anytime credits that have been applied to my account and they don’t seem to match the kWh consumption that is being reported in the Ohme app. I think everything is set up correctly and some Ovo credits have been applied, but the usage doesn’t look very much like what the Ohme app says I’ve used - my Ovo account is either missing some smart charging sessions or the smart charging kWh for each session are being underreported. I appreciate that there may be some delay between the chargepoint reporting the session and Ovo applying the charge credits, but Its been 4 days since I last plugged in and things have not caught up.So the question for anyone with a similar setup is - how accurately do the Charge Anytime consumption figures match those that are reported by your cha

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ChristopherS_OVO
Community Moderator
1 month ago
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Carbon Cutter*
Andy AdkinsCarbon Cutter*
Posted in Electric vehicles

New user of Charge Anytime- I have OHME charger, any advice?

Only just started using charge anytime and I am confused! Tried charging at 50% to be ready next day @ 7.00 but only got to 70%, so am I doing something wrong? I have the Ohme pro! Tia

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hertsevaddict
Carbon Cutter**
1 month ago
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Carbon Cutter*
GustifersonCarbon Cutter*
Posted in Electric vehicles

Tesla wall connector compatible with Charge Anytime?

Hi all, I’m getting ready to buy my 1st EV and am looking at home chargers. Is the Tesla Wall connector compatible with OVO anytime charging please?Thanks. 😀

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ChristopherS_OVO
Community Moderator
1 month ago
R
New Member***
rvds_ukNew Member***
Posted in Electric vehicles

Charge Anytime app crashing?

Just updated the Charge anytime app and now it won't open. It starts then closes. I have uninstall and reinstalled. Rebooted my Samsung the the same problem. Anyone else have this issue?

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ChristopherS_OVO
Community Moderator
1 month ago
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Carbon Cutter*****
E-golfCarbon Cutter*****
Posted in Electric vehicles

OVO Anytime compatibility sith VW e-Golf?

I'm looking to purchasing a VW e-Golf and trying to find out if it's compatible with OVO anytime. I will be using the standard 3 pin charger. I have read conflicting info. On OVO checker it says not compatible but I'm sure someone on the forum said it was compatible. Also the terms and conditions say it is,https://www.ovoenergy.com/terms/anytime Please can someone clarify?

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Emmanuelle_OVO
Community Manager
1 month ago
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Carbon Cutter*****
neil0129Carbon Cutter*****
Posted in Electric vehicles

Indra Charger Comms Issue

Had my Indra Charger installed for a week now.Done several charges with no issues, OVO has 'seen' them fine.Until this morning that is.Latest charge has not shown in the OVO app and it's been saying there is an issue try again later.Got home and charger was flashing purple, which I understand is a comms error.Rebooted and now white again, but OVO don't seem to know I charged last night, as I guess there was a comms problem.Will this sort itself out or will I be charged at the full rate for this charge period because of a comms drop?And anyone with an Indra, how common is it for this to happen, bit worrying.

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Emmanuelle_OVO
Community Manager
1 month ago
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Carbon Cutter*
Laurenf267Carbon Cutter*
Posted in Electric vehicles

Our consumer unit and meter are where we'd like our EV charge point installed?

We are in the process of purchasing an EV and having a charger installed at home. Our consumer unit and electric meter are under the stairs adjacent to the driveway where we would like the charging point installed. We have a 1930s house, are we likely to need additional work done by an electrician, or would OVO be able to install this?

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Abby_OVO
Community Manager
1 month ago
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Andrew WalkerCarbon Cutter****
Posted in Electric vehicles

Can I Get Charge Anytime with a Zappi charger?

Hi.  I am hoping to buy a SMART #1 electric vehicle in the not too distant future.  From the information I see on the OVO website I don’t think this specific EV is compatible with the Charge Anytime tariff … can anyone please confirm?  Also, at the moment, I am considering installing a Zappi charger which also does not seem to be supported.  Again is this correct?  And, assuming I am correct, can anyone from OVO comment in terms of SMART cars and Zappi chargers being supported in the near term?  Please note:  I do have a smart meter installed at my house.Thanks in advance

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Emmanuelle_OVO
Community Manager
1 month ago
M
Carbon Cutter*****
marinerblueukCarbon Cutter*****
Posted in Electric vehicles

How do I make sense of Charge Anytime credits?

Has anyone been able to make sense of their charge anytime credits on their bill? For the 2nd Quarter running I’m trying to reconcile the credits with the electricity used according to the Indra app and, yet again, there’s a big difference between the two - always in OVO’s favour!Using the data from the app I’ve been under credited by £65 over the quarter, in fact as far as I can see I’ve been under credited ever since starting on Charge Anytime 6 months ago. It’s not helped by OVO simply stating “Charge Anytime Credits” and no further detail eg how many kW the credit has been applied to. Yes, you can work it out but I don’t want to spend a couple of hours checking my electricity bill every quarter and then spending even more time trying to sort it out.

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Emmanuelle_OVO
Community Manager
1 month ago
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Carbon Cutter*
Liamlc86Carbon Cutter*
Posted in Electric vehicles

OVO Charge Anytime my EV is charging immediately?

OVO charge anytime  I have been using charge anytime for the past week and was led to believe that when you connect the charger it doesn’t automatically charge straight away, but everytime I have connected the charger the car has started charging immediately  is this the norm?

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L
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1 month ago
T
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Tim a victimCarbon Cutter***
Posted in Electric vehicles

When are Charge anytime and heat pump plus applied?

I am signed up to Charge any time and Heat pump plus. However I am not clear on when the Credits are calculated from/to. i.e. I know they are monthly but is that by calendar month or from the date in the month you signed up or the date you are billed. It would be useful if the dates were specified in the bill rather than just “last month”. Also last month by looking at the balance detail I could see what charges were being applied as the month progressed but they do not appear as lines in my current balance.

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Carbon Cutter***
1 month ago
Nosmarb
Carbon Cutter*****
NosmarbCarbon Cutter*****
posted in Electric vehicles

My experience- Charge Anytime and Renault Connected Services

I thought it would be helpful if I described my recent experience in trying to extend the subscriptions to Renault’s connected services.On it’s third birthday, all of my Renault Zoe’s connected services stopped working and so did Ovo’s Charge Anytime app. Charge Anytime’s reported mileage and battery status did not update further despite having driven and recharged several times.In the Renault app and website (https://my.renault.co.uk/contracts.html) those services were just shown as “Ended”. I gather each should have had an “Extend” button but this was absent.My dealership was unable to help and could only direct me to Renault Customer Services (034 433 50000). I called Renault and had to provide the car’s original registration (I have a “cherished” number plate) and Vehicle Identification Number. (VIN).In an email, Renault replied “Since the Easy Link website is not yet available, you will not be able to renew the services by yourself, therefore I am happy to  request a one year exte

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Abby_OVO
Community Manager
2 months ago
W
Carbon Catcher*
wkeithgCarbon Catcher*
Posted in Electric vehicles

Do I need to email the Charge Anytime team from the same email as my Charge Anytime account?

The address my isp uses for sending emails is not the one I use on my chargeanytime account.  Will this cause a problem getting their attention?   I know some companies only respond to queries coming from the email account registered with them.

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W
Carbon Catcher*
2 months ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
Posted in Electric vehicles

Charge Anytime via your smart charger? There could be a delay with your creditNews

There could be a delay with your Charge Anytime creditIf you have Charge Anytime with OVO through your smart EV charger, there might be a delay with your Charge Anytime credit for February. This is because of an issue caused by the recent changes to the energy price cap. You’ll be able to see your Charge Anytime credit in your account by 8th March.   We’re sorry it’s taking longer than usual. Your OVO Team

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P
Carbon Cutter**
2 months ago
L
Carbon Cutter*
Lammie1985Carbon Cutter*
Posted in Electric vehicles

OVO Anytime not recognising charge

Having an issue over the last week where my charge isn’t being recognised in the OVO app and therefore being charged full rate. I have a Skoda Enyaq Coupe VRS and a ProjectEV charger so connect via the car and not the charger.Nothing has been changed my side but there was a Skoda update last week over the air which claimed to be minor but seems too coincidental? 

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G
Carbon Cutter**
2 months ago
P
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PAUEVANSCarbon Cutter***
Posted in Electric vehicles

Need to re-set location on Charge Anytime App

When charging at home the app is showing charging away from home. I think I didn’t set the location correctly in the app. But there is no way to change it in the app. any suggestions??

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L
Carbon Cutter*
2 months ago
K
New Member**
KlausMNew Member**
Posted in Electric vehicles

Indra LUX EV Charger compatible with Ovo Charge Anytime?

Hello,Indra recently released a new smart charger. Indra LUX. I believe this is the upgraded version of the Indra Pro.  Is OVO supporting this charger with the Charge Anytime EV tarif? thank you

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W
Carbon Cutter*
2 months ago
J
Carbon Cutter*
jameshammond472Carbon Cutter*
Posted in Electric vehicles

Audi q8 etron- App saying I need to be on software 3669 my car is on version 4014?

Hi all, just wondering if anyone else is having this issue. Have been using charge anytime with my Audi q8 etron for the past few months with no issues. Then last night I open the app and it says my car needs to be on software 3669 or later. My car is on version 4014. I have tried removing and re adding the car but still get the same message. Meaning I can't use the app to charge at all 

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Emmanuelle_OVO
Community Manager
2 months ago
T
Carbon Cutter***
Tim a victimCarbon Cutter***
Posted in Electric vehicles

If the Ohme charger reports it adjusted the time, does this mean I am paying a higher rate?

If the Ohme charger reports it adjusted the time, does this mean I am paying a higher rate? I have two cars one is a completely electric and the other is a plug in hybrid. I have my charge schedule to 100% but the plug in hybrid will do a complete charge in 90 minutes. However it is such a pain to change car every time that I don’t bother. The credit I get seems to be low compared to the ohnme report, how do I know if I am using the higher rate?  

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Carbon Cutter***
2 months ago

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