Smart meters

I'm moving into a new home. Got the keys but not physically moving for a week. On the tenancy pack, the letting agents have provided readings.I've created an OVO account. A smart meter display was already plugged in so readings are already being sent. Checked my new account. No gas reading yet but the electricity is way off from what was in the tenancy pack. I've never had smart meter before, so I'm wandering when this was installed does it start at '0' so will differ from the main meter? I was trying to lower the stress and get things sorted before the physical move but this has just added to it. I can't remember the exact figure but tenancy pack was roughly 33000 and my OVO accounts showing a reading of 20600.

I had SMETS2 gas and electricity meter a installed a couple of weeks ago. So far so good, however I’m wondering if / how I can switch them to 30 minute reads? I’d like more granularity on the usage data ideally. Also, I’m finding the gas readings are very binary; maybe because it’s summer and we are not using a lot, but it seems to be counting in chunks - e.g one day we will use nothing, then we’ll use a set amount, the next day it’s exactly the same amount. This seems a bit odd.

My daughter has moved into a property and we want o know who supplies the gas and electric but are having some issues, mpan required for electric meter but can't find it. See attached pic. Any help would be gratefully received  

Hi,When I moved here in 2018 there were already Liberty SMETS1 electric and gas meters installed so I’m not sure how old they are. Since then no-one has been to check them ( they are both inside the kitchen ) and I’m starting to wonder if the gas one should be replaced due to age of battery. Should I contact OVO to request replacements ?

Hi I’m currently on an Econ 7 meter/tariff however my night usage has dropped significantly over the last year as I no longer use the night storage heaters (way too expensive).I’m now thinking that I’d do better on a standard rate tariff. My current fix ends, end of Aug and OVO have offered me several tariffs, but I can’t access any non Econ 7 tariffs - and OVO seem to have closed their phone service today so I can’t ask that way.I don’t have a smart meter (and don’t want one). Where can I access tariff rate fixes and current/predicted price please?

On my online account, my Meter Readings History (from my smart meter) used to show readings to 3 decimal places. Now it only shows the whole numbers, with no decimal places. So I often get several days in a row with the same reding, as it can take that long to use one unit. Why has this changed? Is there something wrong with the display on my account? Or is my smart meter not sending in the full details? 

Hi all, Could anybody tell me what the actual requirements for a smart metre are? OVO said they offer them in my area, then said “I don’t meet the eligibility as they tried to fit one previously”  We bought the house in 2023. Previous owner was 95 and did not even have internet.  The original metre, has since been replaced by Scottish Power to due during a full rewire it came to light the previous metre had been tampered with. The original metre was also completely inaccessible due to it being behind a built in unit which has since been removed. I have guess to explain this to OVO and all I get is “you don’t meet the criteria, but wont tell me what the criteria is? We own the house, metre is easily accessible.  We have since bought an EV and want to move to an EV Tariff but they all require a smart metre.  Any help is appreciated! 

Has anyone else had issues where their new smart meters have been installed but not communicating at all, nothing being shown on display? In contact with OVO (4days ago) they confirmed it was a meter issue and would be in contact, still waiting for the call, and means another day staying in for the engineer, get a grip OVO.

Having just moved I realised that during the season that OVO supplied me with electricity in Colchester they also fitted me with the WRONG Smart Meter as I was on Economy 7. Anyone have a similar problem and did you get a refund?

I moved into property with all electric which had Smart meter 1 and economy 7 rate.Smart meter was upgraded to a version 2.I believe this was eventuallycommissioned two days later however since being fitted has not worked correctly.Instead of getting 7 hours off peak to heat water and storage heaters it comes on for 10 mins.I know this as boiler had been checked out and the boiler company tested how long off peak was being supplied.Ovo say its on the correct rate.This had been going on for nearly two weeks and despite an escalated complaint still getting no further forward.No one appears to understand what the issue is.Can anyone help.Thanks  

MY IUD says not commissioned, what does that mean. Is it compatable with my meter? i was told by an advisor my Elster meter is old, has it been discontinued? 

I’ve been with OVO for just under a year and the online booking tool still reports that I’m not eligible to receive a smart meter. I understand we’ve had a pandemic but I can’t fathom out why there continues to be a problem. I live in a new build development in Greater London and there are existing smart meters in the building’s meter cabinet  Any advice gratefully received.

I'm looking to fit an EV charger in the future but first have to change to Smart meters. I’ve put it off so far as I have concerns that the meters won’t be able to communicate with each other and/or externally due to their locations and hoped the technology would improve with time.The gas meter is in the garage on the original outside wall whilst the electricity meter is in the opposite corner of the property, in an upstairs bedroom cupboard. As such there is ~12m between them, two thick brick walls, a ceiling and two wooden doors.I had hoped that prior to the installation a signal check would be performed to check that both the HAN and WAN would work to allow the Smart meters to be ‘Smart’, not dumb. From the various posts and articles I’ve read on here this doesn’t appear to be the case with many people posting how their meters were installed but don’t communicate and they’ve had to raise this as a problem and wait for various additional aerial, boosters and extender

I have lived in this apartment for over 3 years now and in that time I have never had a visit from a representative from OVO to read or check the meter despite numerous emails and phone calls to OVO doubting the accuracy of the meter.Over a year ago I booked for a smart meter to be installed thinking this would sort the matter out, I booked a morning off work and the engineer turned up with a meter which wouldn’t fit, He took photos and said he would report back and get another appointment sorted.I sent numerous emails since then, some I got a reply to saying that OVO couldn’t fit a meter at the present time and some emails I never got a reply to !!!A few weeks ago I got a letter from OVO saying they were ready to fit a new smart meter and to make an appointment which I did, I explained on the notes that I didn’t want an engineer turning up with the wrong meter again as I was having to book unpaid time off work, I sent photos of the meter enclosure which had num

Hey forumengers, Past week or so Ive been having calls and have had two letters from SEEKA who just work on OVO’s behalf to get meter readings.I got a call on sunday, or at least some voicemails, so it seems I can read the number out over the phone. No?My account says the meter is working fine and last sent a message yesterday.My loop app is matching my IHD too… So why are they threatening me to force access for  a meter reading lmfao?My meter isnt in my home, they cant force entry either. Its a rental.Just wanting to hear other peoples experiences in this situation, I dont think its nefarious. They can put me back to PAYG remotely whenever they feel, Nothing I can do to stop that.

I moved to a new flat and my meter is not working ok I think. It's not detecting my boiler when I set it up at night and for few days in a row have over 1.5 kwh when we are either asleep or out . Can't understand where is my boiler at night and what is causing the other usage- 1.5kwh per 30 min. Nothing in the flat is using that apart from the boiler, oven or dryer but I haven't used them at those hours at all. For reference I can say I moved from another flat in the same building so my boiler is the same so are my appliances. I checked the clock at the boiler timer and it's correct   the meter clock is also correct.  The boiler is having its light on at night when its set up for heating.  In the morning it shows 0 usage or very little and it's 3kw boiler 

I check my usage every day - especially as my daughter has started to use the oil heater in her bedroom. However, I have had no usage statistics for Gas or Electric since 14/02. Does anyone know why this might be?

Hi, I have not had anyone round to check my smart meter readings for months and months. I’d like to check the meters match my bills? Is it possible to read them the old fashioned way to check?

We had a smart meter installed a few months ago. We haven’t yet been given an in-home monitor, so have to refer to the meter itself.  On checking our usage today, I noticed the meter had stopped sending daily readings since 6th of this month, which coincides with a bad storm and power outage. On checking the meter in order to send manual readings, I noticed that there were three LED status lights and, at first, the green light was showing. There were also two buttons to the left of the screen, one green and the other grey. We took a note of the reading being displayed, but since we have both peak and off-peak rates, we waited to see if it would show the other reading but it didn’t, so we pressed the green button and the display went blank. After randomly pressing both buttons, we eventually got back to the original screen, but the LED light which had been green had now changed to blue, and we’ve no idea what this means.I’ve included a photo of these lights (

Many of those who are used to retrieving their usage data from third parties have noticed an interruption in the service recently. For me, it started on 13 June and has yet to be resolved.Third parties (called ‘other users’ by DCC) are supposed to be able, with the customer’s permission, to contact a smart meter and retrieve usage and tariff data stored in it, which they can then present in a friendly form and also make it possible to download the data. This is in many cases a more efficient system than what suppliers offer via their websites.So far, we’ve heard from customers using n3rgy and Hugo, and also apps like

Hi all  Is there any updates with regards to rolling out alt-han? My meters are too far apart and I know it's been paused due to a safety recall. However it seems dead and no updates to it's progress.  ThanksBen

I have noticed that the cheap rate time come on later that stated and finish earlier that stated are any other customers experiencing this?

Hi there, I’m curious to know if I’m being over charged with OVO Example in the image below from my December usage During the 22nd-29th my property was empty and all electrical devices were turned off as I went home from Christmas But I still got charged around £6 per day? Last week my direct debit was increased to £113, today it was increased again to £198 I live in an all electrical maisonette, one bedroom, two storage heaters and water heater The heaters only be used a few hours at night There was major delays and difficulties getting my supply switched from BOOST to OVO  My meter was set at zero when it was installed around the seconded week of December  It read over 1000KWH at the end of December How is this possible if I was only using the recently switched power supply for about two weeks in December ? Why is t

Hi,I have looked at this these threads in the past and always found them detailed and informative - but this is the first time i have put my head above the parapet to ask a question, so apologies in advance if this has been well covered previously. *I live in south of the UK in a rural location and my property has a split (2) phase electricity supply rated at 200A per phase and is currently metered by a Elster A1140 CT meter.  The meter is modern but operates in single tariff “dumb” mode so requires periodic manual meter readings to be taken.I am keen to access a wider range of modern electricity tariffs but getting a meter that can facilitate this seems a bit of a challenge.  I have been told that SMETS2 meters (even polyphase ones) seem to only go to 100A per phase so they aren’t an option.  Most Domestic Electricty supply companies I discuss this with are unable to offer any other options.  Some Business Electricity Suppliers have indicat