Smart meters

All about smart meter installations and compatibility, plus how to get the most out of your smart meter and In-Home Display

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Smart Meters and In Home Displays - Topic Hub

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Smart meter guide for Aclara, Honeywell, Flonidan second generation sma...

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OVO SMETS2 smart meter In Home Displays (IHD) - Guide

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465 Topic threads

T
Carbon Cutter*****
Tjw50Carbon Cutter*****
Posted in Smart meters

Not so smart, smart meter

Why are the meter readings in my account 2 days behind? I thought I should be able to see my usage in real time? Thanks

1
Firedog
Plan Zero Hero
6 days ago
C
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cathc54Carbon Cutter****
Posted in Smart meters

in home monitor

Can someone please help me my in home monitor on the gas is showing loads more gas than am actually using if phoned up everyday but no one seems to be helping me if done all the tests they’ve asked and still the gas is showing £20 when if fact it’s only between £3 to 4 

32
C
Carbon Cutter****
6 days ago
C
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cromptontvNew Member***
Posted in Smart meters

Can I get a replacement for my broken smart meter In-Home Display (IHD)?

The title pretty much says it all. I looked up the website on the Pipit documentation - www.securetogether.com - and they don't seem to exist any more. Do OVO have spare Pipits?

38
F
New Member*
17 days ago
M
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MactronixNew Member*
Posted in Smart meters

Why does OVO send an engineer to read my smart meter?

Why do you need to send someone around to read a smart meter ?

17
C
Carbon Cutter*
18 days ago
P
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Peter ECarbon Cutter****
Posted in Smart meters

The OVO app and website showing different usage

The Ovo app is not showing the same electricity usage as the web page. I have an EV and I keep check on the power usage on the Ovo app and it has been misreporting usage. In some cases the EV charging has been completely missed. On the 8th Feb it reported that I was charging in the early hours when it wasn’t and then missed the short top up charge about midday and missed the charge commencing 22:00 which was due to carry on to 03:30 on the 9th Feb. However, the web page agrees with my usage. I’m happy with the information on the web page as my costs are in line with what I’m expecting. This is not the only instance but this seems to have started only recently. I can no longer trust the app data.

20
C
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18 days ago
A
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ardnabruach1New Member**
Posted in Smart meters

Why did I receive a communication about booking a smart meter appointment if you're not currently installing these in my area?

why why and why - a National drive fir smart technology, letter from Ovo advising to book a smart meter installation yet zero intention of installing anything in my area - Highlands. discriminatory practices by another powerful and monied utility 

9
G
Carbon Cutter***
18 days ago
M
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MickGCarbon Cutter*
Posted in Smart meters

Why is the tariff rate on my smart meter and Chameleon In Home Display (IHD) wrong?

The standing charge and kWh rate on my Chameleon IHD are higher than my account tariffs . My Account tariffs are correct, any way to correct the IHD display? Thanks.

119
L
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19 days ago
T
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TheCustomerCarbon Cutter*
Posted in Smart meters

Meter reading

I am on Smart Metre, but the last reading was one day ago, according to my online account! Why?

10
Jeffus
Plan Zero Hero
6 days ago
N
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NickyDNew Member**
Posted in Smart meters

how?

  

4
Blastoise186
Plan Zero Hero
7 days ago
L
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LesBooth20Carbon Cutter*
Posted in Smart meters

Smet1 or Smet2 meter

Currently with British Gas.Had solar panels installed on 19th Jan 2023.Immediately after that date the meter readings INCREASED by approx 50%Br Gas Asian & African helpdesks were adamant that the meter readings were correct.Now having a conversation via email with a Br Gas agent in the UK who takes the same stance.Subsequent to my complaints the meter readings appeared to correct themselves on 19th February.I am still having difficulty getting Br Gas to accept they overcharged me for the intervening period.In my letter to them I asked for my Smet1 meter to be replaced with a Smet2 - they tell me that I have a Smet2 meter (picture attached)*Edited by Mod* - when checking - it states it’s a Smet1. How can I tell if it has been upgraded remotely and if so when ?Any help would be appreciated.ThanksLes Booth 

10
L
New Member*
7 days ago
Y
New Member*
yetanothernameNew Member*
Posted in Smart meters

Why can't Ovo read our SMs

Our old smart meters (not working properly ever) were upgraded in Q3 22 and we are frustrated by the inability of said smart meters to actually work and the IHD unit has been a useless piece of shiny tech since day 1.We do not know where we stand with our bills our DD request was £160 before all the current stupidity started, we know it will rise and Ovo have suggested a DD value of £420 at some points and currently £215 despite us apparently having a credit at one point in excess of £500. This has now been credited to our bills but no real explanation of how.For clarity;Over the period 09/02/23 - 24/02/23 15 days  we used 65 kWh gas ave of 4.33 kWh per day - user readingsOn our statement Ovo estimate for period 25/02/23 - 09/03/23 12 days we only used 2 (two) kWh estimated consumption. How on earth do they come up with wildly inaccurate estimates when they have actual consumption data available?Based on my readings of our gas meter we are currently using an average of 5.01 kWh per day

2
Tim_OVO
Community Manager
8 days ago
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garethNew Member*
Posted in Smart meters

Gas Smart meter failed battery failed and I'm off supply - How can I get an emergency appointment at the weekend?

Smart meter failed.  No display. Will not wake up, no warnings (Audiable) or on the smart meter in-house display  Spoke to Cadet they said the meter faulty.   Why do smart meters fail closed?  The fail appeared on Saturday afternoon, Central heating boiler detected no gas ignition.  Cadet said OVO are responsible for the meter and require it to be replaced.  Just seems mad to fail closed.  No heating/hot water for nearly 2 days.I assume as the fault is with the OVO there will be a compensation owed for inconvenience. Meter approx 10 years old.  

53
Tim_OVO
Community Manager
8 days ago
G
New Member*
GettingThereNew Member*
Posted in Smart meters

3-Phase Smart Meter Install - Tariff and Billing

Hi All,I’m interested in having a 3-phase smart meter installed. I’ve read current status with installs but had two questions re tariff and billing for when the time comes if you can help? If I’m on a competitive fixed tariff at the moment that’s due to end later this year, will having a new meter installed mean I’m moved onto a new tariff? I expect not but never done this before.    I have 3-phase supplied to my house but I actually only use a single phase at 100A. Does the way metering works mean I won’t see a change in energy consumption and cost because the smart meter effectively adds the use across the 3 phases? Ie 3000 kWh on one phase, but 0 kWh on the other two = billed for 3000kwh? Plus a single standing charge as it’s one meter? I have a 3-phase “heritage” meter at presentIm eager to have one fitted in order to access smart tariffs in future for EV charging. Rationale for having 3-phase smart meter fitted was to future-proof in the event I do utilise the other phases.Thank y

1
Blastoise186
Plan Zero Hero
8 days ago
S
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Siobhan23Carbon Cutter***
Posted in Smart meters

Getting my meter checked/smart meter installation

I live in a small bungalow. 3 bedroom, no heating in the rooms, two storage heaters and all the usual household appliances. I have asked for. Smart meter, but was first told that I am not eligible because there are two meters in the house and I would lose the one for heating if a smart meter was installed. I asked if it was possible for the two meters could be replaced for one and was then told yes, but there are no engineers in my area. My monthly bills are about to go up to nearly £500pm. I don't know what to do! The house is freezing just now, we have a toddler. I have to leave her bedroom door open through the night to keep her room warm. It's a private rent.

12
BPLightlog
Plan Zero Hero
10 days ago
J
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JOCCarbon Cutter****
Posted in Smart meters

Usage Stats

The daily usage stats seem to have disappeared from my App.Instead I now have a ridiculous weekly summary which tells me I’m using a lot of gas to heat my home…..which is amusing as I don’t have a gas supply.  Is this a temporary blip or has this feature been removed ?

3
J
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10 days ago
M
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MAHN20Carbon Cutter****
Posted in Smart meters

New smart meters -

Ruddy ‘eck.  I thought I wouldn’t have to do anything once these Smart Meters were installed (15 months of sending weekly manual readings to OVO and still got bills based on their estimated usage).  But now I have no idea what I have and what I must do.  The home display loses connection frequently, needs a power socket (the battery doesn’t last long) and I’ve tried placing it at almost every power socket in my flat.  And hasn’t yet shown gas usage. And what about readings?  When will I see the Smart Meter Readings in my online account?

13
M
Carbon Cutter****
11 days ago
M
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Martyg10Carbon Cutter***
Posted in Smart meters

Do I need wiring to my flat upgraded from Phase 1 in order to get a 5 terminal SMETS 2 meter installed?

New customer here, just spent 45 mins on the phone to OVO customer services trying to arrange install of a SMETS 2 smart meter to work with new storage heaters.** PLEASE DON’T COMMENT ON THE CHOICE OF HEATING SYSTEM. ** Customer services told me that my current meter is Phase 1 style, and that I need to contact my energy distribution supplier and get them to upgrade / amend the wiring into the flat before the new smart meter can be installed by OVO. Cust services were unable to tell me who the energy dist supplier is - had to rummage to find that its SP Energy networks.Is all of the above correct ? All seems a hell of a faff.

13
M
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11 days ago
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ZamariaNew Member***
Posted in Smart meters

Just got the Chameleon IHD and the battery only last 2 hours, is it faulty?

Just got the Chameleon IHD and the battery only last 2 hours. Is it faulty?

30
P
Carbon Cutter*
20 days ago
N
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nicka88Carbon Cutter****
Posted in Smart meters

High usage costs shown on my new smart meter In Home Display (IHD) - Are my prices correct?

I had new smart meters fitted yesterday afternoon. Rather shocked to see my costs at over £5 for half a day by the time I went to bed!!! Most of it was Gas usage (>£3) and it wasn't even a cold day. According to my Nest thermostat, the boiler was only running approx 1.5 hours since the meter was fitted. How can 1.5 hrs heating equate to £3 usage ? Boiler (not combi) is rated 24 kW max and tariff shows 4p/kW (which is wrong - should be 2.68p). My basic maths suggests this should be 1.5 hrs * 24 kW * £ 0.04 = £ 1.44 + 27p standing charge. That assumes boiler runs at full tilt the whole time which is not correct as I hear it modulate down after a few minutes. This doesn't seem right to me. Even if/when the tariff is corrected it seems too high. How can I get the tariff set to the one I'm actually signed up to? How likely is it I've got a duff meter that is reading too high on gas?

75
S
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21 days ago
D
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David P JCarbon Cutter*
Posted in Smart meters

smart meters and EV chargers

Hi has anyone had trouble after a smart meter was fitted with their charger ? I have as the meter was fitted correctly but a clamp that must be in place for the charger to work was omitted. Ovo refused to come out and help in spite of many requests and denied anything was wrong. Most irritating. Now fixes BT replacing clamp

5
M.isterW
Plan Zero Hero
12 days ago
J
New Member*
j_bo_89New Member*
Posted in Smart meters

SSE IHD different to 'usage' section

SSE user here and recently (finally) moved onto a credit meter one year after buying a house that previously had been rented out for ten years + and had a prepay meter which has taken us a year to get rid of! As part of changing from pre-pay to credit we had a smart meter installed about three weeks ago. Has anyone had an issue with the IHD totals for the day being on some days quite different from what is showing in the ‘actual  billed usage’. Some numbers below for context: Electricity  08/03 IHD Daily Total- £1.4708/03 Online Usage- 83p 07/03 IHD Daily Total- £1.2507/03 Online Usage- 75p 06/03 IHD Daily Total £1.1706/03 Online Usage- £1.66 05/03 IHD Daily Total- £2.1305/03 Online Usage- 73p The main reason I am actually asking is about 2 weeks ago (1 week after smart meter installation) that according to our IHD our electricity consumption per day doubled and I am wanting to know if this is actually doubled on our bills or not. The consumption doubling is caused by every ten minutes

1
BPLightlog
Plan Zero Hero
12 days ago
P
New Member*
PearceageNew Member*
Posted in Smart meters

Lost Connection - Smart Meters not sending meter readings and no data on In-Home Display (IHD) - Why?

My Smart Meters (Electricity+Gas) were installed 1 week ago along with an In Home Display (IHD). The IHD on day 2 lost connection and I have not been able to get it back since. I have gone online and confirmed that no readings are being sent so at present there is nothing smart about it, unfortunately. The Smart meters do not come with any instructions neither does the IHD (in-built tutorial is basic only). Pressing 9 on the Electricity meter turns the digital display on (they have power saving displays) and presents the data you would expect to see on the IHD e.g. used today, used last week etc. There are no issues with my Wi-Fi. I have gone on-line to reset my browser and that doesn't work. I have used WPS and manual key entry to connect the IHD to my Wi-Fi and although it recognizes my ISP (~Sky) it is still not working. Currently, I'm unsure if it is not connected to the Wi-Fi or if it cannot connect to the meters themselves (instructions would help). IHD is within 20 metres of the

109
J
New Member**
21 days ago
A
New Member**
ArtyNew Member**
Posted in Smart meters

How do I get an In-Home Display (IHD) for my Smart meter?

Why have I not got a home display with my smart meter 

128
I
Carbon Cutter*
24 days ago
C
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CheekyoneCarbon Cutter****
Posted in Smart meters

Had a smart meter fitted months ago - why am I being asked to submit a reading every month?

I had an electricity meter installed in April for the good it’s done me..  Every month they ask me to submit manual readin because they can’t get smart reading.  I don’t have a baldy clue how to read it - the engineer didn’t show me.  What is the point of a smart meter that doesn’t work and I can’t use.  Ovo are awful.  Can’t wait to leave.  Howver any advice on how to read meter greatly appreciated.  Thanks

34
D
Carbon Cutter*
25 days ago
V
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vrmikeCarbon Cutter***
Posted in Smart meters

Is a smart meter signal 'Relay' available for SMETS 2 meters - My meters are too far apart and I want a smart upgrade!

I would like to join the ‘Better Smart’ tariff which entails getting smart meters. The problem is that our electricity and gas meters are on opposite sides of the house, with a distance of 16m, 2 external and 3 internal walls between them making connectivity unlikely.I don’t want to get a smart gas meter that does not connect, as it presents no advantages and only the disadvantage of having a battery that runs out and makes the meter useless within 10 years (so not environmentally friendly either). I appreciate that the presence of neighbours’ SMETS2 meters could provide connectivity via a mesh network, but this is not a possibility in our case.While OVO Energy provides a relay for SMETS1 meters, is it correct to say that this is not compatible with SMETS2 meters, which have a different Zigbee profile - dual band 2.4GHz & 868MHz? If so, are there any plans to make such a relay (Zigbee booster) available for the HAN, if so when?Or alternatively, is it possible to only get the electr

12
Blastoise186
Plan Zero Hero
13 days ago
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