Smart meters

I moved into property with all electric which had Smart meter 1 and economy 7 rate.Smart meter was upgraded to a version 2.I believe this was eventuallycommissioned two days later however since being fitted has not worked correctly.Instead of getting 7 hours off peak to heat water and storage heaters it comes on for 10 mins.I know this as boiler had been checked out and the boiler company tested how long off peak was being supplied.Ovo say its on the correct rate.This had been going on for nearly two weeks and despite an escalated complaint still getting no further forward.No one appears to understand what the issue is.Can anyone help.Thanks  

MY IUD says not commissioned, what does that mean. Is it compatable with my meter? i was told by an advisor my Elster meter is old, has it been discontinued? 

I’ve been with OVO for just under a year and the online booking tool still reports that I’m not eligible to receive a smart meter. I understand we’ve had a pandemic but I can’t fathom out why there continues to be a problem. I live in a new build development in Greater London and there are existing smart meters in the building’s meter cabinet  Any advice gratefully received.

The title pretty much says it all. I looked up the website on the Pipit documentation - www.securetogether.com - and they don't seem to exist any more. Do OVO have spare Pipits?

I'm looking to fit an EV charger in the future but first have to change to Smart meters. I’ve put it off so far as I have concerns that the meters won’t be able to communicate with each other and/or externally due to their locations and hoped the technology would improve with time.The gas meter is in the garage on the original outside wall whilst the electricity meter is in the opposite corner of the property, in an upstairs bedroom cupboard. As such there is ~12m between them, two thick brick walls, a ceiling and two wooden doors.I had hoped that prior to the installation a signal check would be performed to check that both the HAN and WAN would work to allow the Smart meters to be ‘Smart’, not dumb. From the various posts and articles I’ve read on here this doesn’t appear to be the case with many people posting how their meters were installed but don’t communicate and they’ve had to raise this as a problem and wait for various additional aerial, boosters and extender

I have lived in this apartment for over 3 years now and in that time I have never had a visit from a representative from OVO to read or check the meter despite numerous emails and phone calls to OVO doubting the accuracy of the meter.Over a year ago I booked for a smart meter to be installed thinking this would sort the matter out, I booked a morning off work and the engineer turned up with a meter which wouldn’t fit, He took photos and said he would report back and get another appointment sorted.I sent numerous emails since then, some I got a reply to saying that OVO couldn’t fit a meter at the present time and some emails I never got a reply to !!!A few weeks ago I got a letter from OVO saying they were ready to fit a new smart meter and to make an appointment which I did, I explained on the notes that I didn’t want an engineer turning up with the wrong meter again as I was having to book unpaid time off work, I sent photos of the meter enclosure which had num

Hey forumengers, Past week or so Ive been having calls and have had two letters from SEEKA who just work on OVO’s behalf to get meter readings.I got a call on sunday, or at least some voicemails, so it seems I can read the number out over the phone. No?My account says the meter is working fine and last sent a message yesterday.My loop app is matching my IHD too… So why are they threatening me to force access for  a meter reading lmfao?My meter isnt in my home, they cant force entry either. Its a rental.Just wanting to hear other peoples experiences in this situation, I dont think its nefarious. They can put me back to PAYG remotely whenever they feel, Nothing I can do to stop that.

I moved to a new flat and my meter is not working ok I think. It's not detecting my boiler when I set it up at night and for few days in a row have over 1.5 kwh when we are either asleep or out . Can't understand where is my boiler at night and what is causing the other usage- 1.5kwh per 30 min. Nothing in the flat is using that apart from the boiler, oven or dryer but I haven't used them at those hours at all. For reference I can say I moved from another flat in the same building so my boiler is the same so are my appliances. I checked the clock at the boiler timer and it's correct   the meter clock is also correct.  The boiler is having its light on at night when its set up for heating.  In the morning it shows 0 usage or very little and it's 3kw boiler 

I check my usage every day - especially as my daughter has started to use the oil heater in her bedroom. However, I have had no usage statistics for Gas or Electric since 14/02. Does anyone know why this might be?

Hi, I have not had anyone round to check my smart meter readings for months and months. I’d like to check the meters match my bills? Is it possible to read them the old fashioned way to check?

I am on 30 min smart reads and have an ovo app. Can I  still set up "usage checker" on their apps/online? if so how??i cant find it or the questionnaire on main household appliances. thanks MrB

We had a smart meter installed a few months ago. We haven’t yet been given an in-home monitor, so have to refer to the meter itself.  On checking our usage today, I noticed the meter had stopped sending daily readings since 6th of this month, which coincides with a bad storm and power outage. On checking the meter in order to send manual readings, I noticed that there were three LED status lights and, at first, the green light was showing. There were also two buttons to the left of the screen, one green and the other grey. We took a note of the reading being displayed, but since we have both peak and off-peak rates, we waited to see if it would show the other reading but it didn’t, so we pressed the green button and the display went blank. After randomly pressing both buttons, we eventually got back to the original screen, but the LED light which had been green had now changed to blue, and we’ve no idea what this means.I’ve included a photo of these lights (

Many of those who are used to retrieving their usage data from third parties have noticed an interruption in the service recently. For me, it started on 13 June and has yet to be resolved.Third parties (called ‘other users’ by DCC) are supposed to be able, with the customer’s permission, to contact a smart meter and retrieve usage and tariff data stored in it, which they can then present in a friendly form and also make it possible to download the data. This is in many cases a more efficient system than what suppliers offer via their websites.So far, we’ve heard from customers using n3rgy and Hugo, and also apps like

Hi all  Is there any updates with regards to rolling out alt-han? My meters are too far apart and I know it's been paused due to a safety recall. However it seems dead and no updates to it's progress.  ThanksBen

I have noticed that the cheap rate time come on later that stated and finish earlier that stated are any other customers experiencing this?

Hi there, I’m curious to know if I’m being over charged with OVO Example in the image below from my December usage During the 22nd-29th my property was empty and all electrical devices were turned off as I went home from Christmas But I still got charged around £6 per day? Last week my direct debit was increased to £113, today it was increased again to £198 I live in an all electrical maisonette, one bedroom, two storage heaters and water heater The heaters only be used a few hours at night There was major delays and difficulties getting my supply switched from BOOST to OVO  My meter was set at zero when it was installed around the seconded week of December  It read over 1000KWH at the end of December How is this possible if I was only using the recently switched power supply for about two weeks in December ? Why is t

Hi,I have looked at this these threads in the past and always found them detailed and informative - but this is the first time i have put my head above the parapet to ask a question, so apologies in advance if this has been well covered previously. *I live in south of the UK in a rural location and my property has a split (2) phase electricity supply rated at 200A per phase and is currently metered by a Elster A1140 CT meter.  The meter is modern but operates in single tariff “dumb” mode so requires periodic manual meter readings to be taken.I am keen to access a wider range of modern electricity tariffs but getting a meter that can facilitate this seems a bit of a challenge.  I have been told that SMETS2 meters (even polyphase ones) seem to only go to 100A per phase so they aren’t an option.  Most Domestic Electricty supply companies I discuss this with are unable to offer any other options.  Some Business Electricity Suppliers have indicat

Some Information!  Little did I know that when we had a smart meter fitted (not WAN but HAN 4G we live on Isle of Skye no WAN SIGNAL) that the "in home display" could do so much! After storm Amey we lost power for 15 hours , when restored the smart meter had lost the link and we were asked for a manual reading which we got through the IHD. Whilst going through the menu we came upon the message's part , in it was a message to initialise the smart meter . I did this and within moments it was all working again !  None of this was explained to us , just that there was a menu on the IHD . Now we find that this will be the case every time we have a power loss and restart . Also the book left with the IHD only show what the buttons are and gives no information on the menu or programs!  I think this needs to be addressed! Luckily we are fairly computer literate and in truth the menu is good , but we struggled for a while.

Ovo have informed me that my gas meter needs replacing and that they can only replace it with a smart meter, they have also stated that it will be necessary to change the electric meter at the same time.I am extremely reluctant to have a smart meter, my main concerns being their accuracy and the ability of the energy company to charge higher prices at peak usage.  My fixed tariff is coming to an end soon and I feel that Ovo will use it as a condition of renewing with them. It seems I have very little choice.Also how do they know that my existing meter needs replacing?  

How do I read rate 1 & 2 on my E470 series 3 smet s2 electric meter as I can only find rate 1

I had a smart meter installed 2 weeks ago and since then my storage heaters and immersion element to heat up the water in a big cylinder tank are not working anymore. Both only run on off peak electricity. I have raised this with OVO, an emergency engineer, a commissioned engineer, came but couldn’t solve the problem. Since then I’m daily on the phone with OVO but nobody is able to help. I’ve raised a complaint, got a call from OVO and was told that my case is being looked into and I would get a call back. Nobody was ringing back. It’s very stressful to call daily, explain the same problem each time and not getting anywhere. I was even told by one operator that it’s my problem and not OVO’s.. It’s absolutely outrageous that an organisation like OVO is not able to rectify the problem. I wonder if someone had similar experience and can give advise how to handle the matter. Thank you

As September statements arrive for those on calendar-monthly billing, I wonder whether we’re all seeing a change in  the MPAN?  Dated 05 September 2025Dated 05 October 2025The old MTC (Meter Timeswitch Code) has been replaced by the much more helpful SSC (Standard Settlement Configuration), which records the peak/offpeak timings for those with multi-rate meters. Most SSCs are decoded in this table.  More changes are on the way: 

I had my electric meter replaced with a smart one today, and the IHD that was given is not the IHD 6 but the older IHD 3. Not only that, it appears to be an inferior version of the IHD 3 with no rechargeable batteries (IHD3-PPMID-AAA). This specific model was not listed on the OVO website. There is a battery compartment for a single AAA battery, however there is an issue where if you unplug it from the wall, and let the device switch to battery power, the buttons become unresponsive and they remain unresponsive when you plug it back in. To get the buttons working again you have to reboot it by unplugging it and taking out the battery. So I decided not to use the battery compartment. Are IHD 3 models still being handed out despite the IHD 6 being the newest model? And why are they handing out this inferior model?

Does anyone have any information re economy 10 tariff that was supposed to be available before the end of this year?