Smart meters

All about smart meter installations and compatibility, plus how to get the most out of your smart meter and In-Home Display

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Smart Meters and In Home Displays - Topic Hub

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Smart meter guide for Aclara, Honeywell, Flonidan second generation sma...

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OVO SMETS2 smart meter In Home Displays (IHD) - Guide

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424 Topic threads

M
New Member**
marden18New Member**
Posted in Smart meters

Message icon showing on IHD3- How do I access the message?

We had new smart meters installed on Tuesday and a IHD3 box  and  yesterday a small envelope icon and display showing new message appeared. Does anyone know how to display message ... Tried tapping the icon but nothing happens.

2
M
New Member**
15 days ago
W
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whippet madCarbon Cutter*
Posted in Smart meters

Having a 3 phase meter installed- Will it be a smart meter and compatible with our Solar PV for the export readings

We are having a 3 phase meter being installed for an electric boiler. I wanted to know if the meter is a smart meter and will it be compatible with our solar panelsfor the export readings ? 

7
juliamc
Plan Zero Hero
16 days ago
W
New Member***
WstainsbyNew Member***
Posted in Smart meters

Chameleon In Home Display (IHD) lost connection with smart meters - Any tips to get reconnected?

Hi, 5 days ago my IHD began showing lost connection. It had been working perfectly since install in September. I’ve read on this forum that it could be to do with no mobile reception but we have that and can tell by the WAN red light flashing frequently on the elec meter. (Plus it worked perfectly before). Does the IHD need repairing with the smart meter? Thanks Will

65
R
Carbon Cutter*
23 days ago
W
New Member***
Wigwam66New Member***
Posted in Smart meters

Why is my Smart meter In Home Display (IHD) not showing any electricity usage data?

Okay, here goes... Smart meters installed in June 2019, except they weren't commissioned until January 2020. Since then my meter readings are being sent hourly to OVO and my usage is visible online after 24 hours, but my IHD is only showing gas usage. I've asked the email team , about showing electricity usage on the IHD and after 16 days advised that they'd requested my IHD's firmware to be refreshed and I should wait 48 hours and turn my IHD off and on. I've tried this but after 3 days nothing has changed and I'm looking to try and resolve this before the anniversary of the installation (although maybe I'll get a prize for the longest smart meter installation?) Can anyone suggest a solution? Many thanks  

198
S
New Member**
26 days ago
V
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vineyCarbon Cutter****
Posted in Smart meters

Smart Meter communicating with OVO but gas usage info not showing on Online Account?

My gas usage is not showing hourly, although electricity is showing hourly. The smart meter is sending half hourly info and this has been checked by OVO. I’ve uninstalled the app and reinstalled it, checked online, logged out and back in again, and was told to ask on here for help by the chat assistant, as I think they have run out of ideas. Does anyone have any ideas please?

50
Emmanuelle_OVO
Community Manager
21 days ago
C
New Member***
chris.fordyNew Member***
Posted in Smart meters

Smart meter not communicating - how long will I be waiting for a fix?

Has anyone else had issues where their new smart meters have been installed but not communicating at all, nothing being shown on display? In contact with OVO (4days ago) they confirmed it was a meter issue and would be in contact, still waiting for the call, and means another day staying in for the engineer, get a grip OVO.

154
Emmanuelle_OVO
Community Manager
21 days ago
B
Carbon Cutter*
brortyladCarbon Cutter*
Posted in Smart meters

What is the 'validation period' and what's a 'bulk fix'? These are delaying my repair/replacement of smart meters

can anyone tell me what the Validation period is? and also what a bulk fix is ? As this is the reason my smart meters are not getting repaired at the moment after waiting over 9 months.

7
Blastoise186
Plan Zero Hero
22 days ago
C
Carbon Cutter*****
Cassie511Carbon Cutter*****
Posted in Smart meters

THTC meter has to be replaced with a heritage Economy 7 meter before a smart meter can be installed - what can I do?

We are trying to get a smart meter installed to replace our THTC meters.  We have been told by engineers who visited yesterday that, in order to get rid of our THTC meters, we need to change to a heritage economy 7 meter first then we can swap to a smart meter. Is this correct? We have storage heaters and need to keep an economy 7 type tariff. Getting in touch with OVO to get this heritage meter is proving difficult!!

4
C
Carbon Cutter*****
22 days ago
A
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aturnerukCarbon Cutter*
Posted in Smart meters

OVO Not Reporting Issue to DNO

Hi all, Nearly 3 weeks ago a meter installer visited my property to install a smart meter but stopped work due to an “asbestos back board”. They claimed they reported this to the DNO (National Grid) but so far they have no record of this being reported.I have followed up on live chat and email with OVO support who have all insisted that the report was sent to NGED but they are certain they haven’t received it. Both OVO and NGED can’t be right, so something must have gone wrong. Please can you make sure this is properly reported. I can’t be perpetually in the position where nobody can replace my meter so this needs to be sorted out. I would rather not have to, but I can foresee the easiest way of getting this sorted being leaving OVO and switching to another supplier and trying again with the smart meter install. 

8
Emmanuelle_OVO
Community Manager
23 days ago
P
Carbon Cutter***
PopeyeCarbon Cutter***
Posted in Smart meters

smart meter readings not on website

why isn’t OVO displaying todays smart meter readings? it is 1430. this is usually done in the mornings 

2
Abby_OVO
Community Manager
24 days ago
A
New Member**
ArtyNew Member**
Posted in Smart meters

How do I get an In-Home Display (IHD) for my Smart meter?

Why have I not got a home display with my smart meter 

159
G
Carbon Cutter*
1 month ago
M
Carbon Cutter****
matthewkevin84Carbon Cutter****
Posted in Smart meters

Enough space for a smart meter to be installed?

OVO are unable to fit a Smart Meter in the utilities department in the building of my flat due to heritage meters and apparently the whole building would need to be rewired. Apparently I might be able to have the Smart Meter fitted inside my flat and I was wondering if anybody knows whether or not this the case? OVO say it is not possible to book a further appointment with an engineer to view my flat (he did not do so in  the original visit) he only viewed the utility cupboard in the building of my flat.I was wondering if  anyone could advise me whether or not it is possible for a Smart Meter to be fitted inside my flat?  

33
Emmanuelle_OVO
Community Manager
24 days ago
U
Carbon Cutter*
uniquerexCarbon Cutter*
Posted in Smart meters

Smart Meter time of use tariffs? Is this possible?

Hello.I have an Aclara SGM1411-B. I would like to make use of one of the time of use plans so that I am charged less for electricity usage during off peak times. Customer support says my smart meter can’t do that, but from what I have read the Aclara is able to support time of use tariffs and can also be remotely updated to do that. So why am I being asked to pay (£100) for an engineer visit? Can the meter not be updated remotely?

13
Firedog
Plan Zero Hero
24 days ago
T
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TeresaSantosCarbon Cutter***
Posted in Smart meters

Smart meter Aclara SGM116B installed- Have lost my Economy 7

Hello, I hope someone can help with my situation because OVO chat is not helping.I was an SSE customer top-up and moved to OVO. I have in my house a storage heater and water, and they run during the night, so ask for a new meter (SSE put the wrong one for 3 years). Monday the engineer from SMS plc came and change a Smart meter Aclara SGM116B, and said that meter was ready for Economy7. Every time I need to contact customer service I mention that I have, even Monday I said to the engineer and I confirm to me that now I could use it during the night because that one is off-peak.Today I contact OVO . They send me the tariff that I’m in this moment Unit Rate (anytime): £0.2859 kWh (£0.2723 excl. VAT)Standing Charge: £0.6673 Daily (£0.6355 excl. VAT)Usage Projection: 6520 kWh Exit Fee: £0“I do apologize, however, these are the tariffs that you are on, I have even doubled checked on my system.So, you are telling me that I cannot have another tariff? So I will continue to struggle to heat my

14
Firedog
Plan Zero Hero
25 days ago
N
New Member***
Nath_2389New Member***
Posted in Smart meters

Smart meter exchange- Now PAYG?

Please could somebody provide advice.We were recently informed that our smart meter was faulty and not sending any readings and so an engineer came and replaced it earlier this week (Tuesday). We are on a direct debit and pay every month and have been for 2 years since moving in. My IHD is showing a “prepay balance” tab and says “£5.34 in debt, non-disconnect in use”… we are not PAYG so why is this showing?  Also, about 2 hours after the engineer left on Tuesday, our electricity turned off. It came back on after we pressed one of the buttons on the meter but should I be concerned? I contacted OVO on Tuesday who said “the engineer who installed your new meter spoke to us earlier so it’s all fine”…. what does that even mean? thank you in advance 

1
Tim_OVO
Community Manager
25 days ago
M
Carbon Cutter*****
MikeMilfCarbon Cutter*****
Posted in Smart meters

Switched supplier: Economy 7 smart meter not sending reads and IHD needs re-configuring?

Hopefully theres nothing to be concerned about but…..Had a SMETS2 meter for about 9 months with SEB and its always worked fine, as has the IHD. Have recently been switched to OVO and suddenly Im being told my account is not getting readingsIs there a usual ‘bedding in time’ so to speak? Lights on the meter are all flashing green every 5 seconds, and the IHD usage reading are updating as normalYes I can supply manual readings I guess, but it rather defeats the point Hopefully Im jumping the gun and it will sort itself out, but thought it best to askTIA

45
Firedog
Plan Zero Hero
25 days ago
B
New Member***
BlackpoolNew Member***
Posted in Smart meters

IHD gas usage- Can it show real-time like electricity?

the electric rate per hour is almost real time. However the gas refresh rate is approx half hourly. Is it possible to get both refresh rates to near real time?

2
B
New Member***
27 days ago
A
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awills61Carbon Cutter*****
Posted in Smart meters

RTS Switch of and Smart Meters

I’ve read all the post on here that relate to this topic but have yet to see a definitive answer as to when there will be a solution for those of us transferred from SSE. The OVE web page https://www.ovoenergy.com/can-i-get-a-smart-meter still says they are not available. Given that the switch of is next year it doesn’t leave a lot of time t0 implement a solution.

6
A
Carbon Cutter*****
1 month ago
M
New Member***
MarkNew Member***
Posted in Smart meters

My gas smart meter needs to be 'commissioned' - What does this mean?

Hi, I had a smart meter system installed just over a week ago. A few days later it was apparent that the gas meter was not connecting via the HAN (no readings on IHD, pressing 0 on the meter displays "Commission?"). I called OVO and was told a Lowri-Beck engineer would be in touch. I called again the other day and was told this could take up to ten working days as I was on an "ad hoc" list. What does this actually mean? The CSA I spoke to wasn't very clear. I'm very annoyed by this. I took time off work to have the meters fitted and now I'm having to wait for an engineer to call me at a random time to arrange an appointment to come and fix a pairing issue. Everything in your organisation assumes everything will go right first time. If something goes wrong the customer is basically ignored and palmed off with "don't call us, some contractor will call you....". Your advisor helpfully told me I could still submit gas readings by reading the meter. Great! Just like I never bothered to tak

10
Blastoise186
Plan Zero Hero
1 month ago
R
New Member***
robbo75New Member***
Posted in Smart meters

Why is it going to take weeks to get my smart meter fixed?

Hi,why does is take a month to get my smart meter fixed. First time I have had to use OVO support in the nearly 6 years I have been with OVO. To say I am far from impressed is an understatement. Anyone had similar issues? 

4
Abby_OVO
Community Manager
1 month ago
D
Carbon Cutter*
dawebbCarbon Cutter*
Posted in Smart meters

i have an ovo sets 2 smart meter i want a solar panel output reading

i have a smets 2  meter with ovo how can i read my solar panel outputs

5
BPLightlog
Plan Zero Hero
1 month ago
3
Carbon Cutter*****
3PhasesuppliesCarbon Cutter*****
Posted in Smart meters

Replacement of meters

After many months of asking an agreed date of installation / replacement of existing meters was agree to. The account with OVO Energy has been in place for many years . The account is for electricity only supplied through 5 meters , on a three phase supply for various reasons of past usage. The engineer turned up on the day and the agree to time with ONE meter. He said he could change the ONE meter but the remaining 4 would still have to be read and the values phoned through (old platform restricted) to OVO. The ONE meter wasn't installed as it would not serve any useful purpose. If an OVO moderator does read this please advise what additional steps or recourse do we have to take to get ALL the meters replaced.

2
Tim_OVO
Community Manager
1 month ago
juliamc
Plan Zero Hero
juliamcPlan Zero Hero
posted in Smart meters

Bright app only showing data sporadically

Any idea why my Bright app doesn’t show whole chucks of days ? I have half hour data showing for 8th August only, prior to that just 9th July, 3rd, 5th and 9th June, 30th May.Everything was fine until 28th May. 

11
juliamc
Plan Zero Hero
1 month ago
V
Carbon Cutter****
vegas22Carbon Cutter****
Posted in Smart meters

Smart meter manual reading different to smart reading

I’m hoping anyone on here can shed some light on this.Before I go into the issue in more detail, my questions is as follows:What can cause a manual reading on an ovo smart meter (when you press number 9) to be different to the smart readings ovo are receiving? History (mainly so I can keep a record of whats happening as its starting to get confusing).Over 4 years ago Ovo came out and installed an electric smart meter. During their visit, they were unable to install the smart gas meter (since it was semi submerged in the ground in a box). As such they only installed the electric meter.After a month I noticed that due to my thick walls, ovo was not receiving any readings. I contacted ovo who came out and installed an separate aerial. However, once connected the meter started signaling it had a WAN connection so the external aerial was left inside the house (in the cupboard with the meter) instead of being mounted outside the house.Forward a few months later and again the meter started to

41
V
Carbon Cutter****
1 month ago
J
New Member***
jikbrynNew Member***
Posted in Smart meters

Why is my new electricity smart meter not showing on my online account?

After my smart meters installation, My OVO payment site tells me that there is no meter found for electricity. But it is logging the usage . So I need advice if you need meter reading or not.

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E
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1 month ago

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