Try https://smart-booking.ovoenergy.com/

According to their tutorial, there should be an option 

There should be an option to-reschedule online but there isn’t.  The screenshot I gave is from https://smart-booking.ovoenergy.com/   

Here is the whole page. The ONLY option is to reschedule by phone, but of course the lines are closed over the weekend.

Since the phone number is the ordinary support one, you should be able to get in touch with the same team via Twitter or Facebook, and they should be there today:

https://twitter.com/OVOEnergy

https://www.facebook.com/ovoenergy

Send a DM with your account no., name, address, postcode and date of birth so they know who they’re dealing with, and then post in their feed to say you’ve sent a DM.

Have just installed the OVO app, and found this .. if you’re ill you can cancel within 24 hours without penalty… provided you know how to call cobject Object] lol.

That app issue is definitely something we can flag via the forum. We’ll let the forum moderators know. We’re only volunteers on the forum, so we’ll need to get their help to raise this. I’m always testing the app to destruction, so it kinda helps that the app team knows this forum well.

Please can you tell us what phone you use, and the OS version? Also, please go to Account > App Info and tell us the App and CodePush Versions you see there. This helps a lot when the moderators reach out to the team.

@Blastoise186 - Sure .. my phone is a Moto G62 with Android version 12. The App version is 16.7.0 and the CodePush version is v413. 

Thanks. That confirms you're running on a supported device and the app is up-to-date.

The forum moderators will be available in the morning. We'll have a chat with them 

It’s a shame they never mentioned that in any of their texts or emails, or on their website or on their app. It’s less than 24 hours before the installation now so I suspect it can’t be postponed without incurring a penalty.

tbh with the recent chaos that Elon Musk is causing on Twitter, I probably wouldn’t recommend going down that route anyway. Especially if Elon is just going to lock down Twitter again.

Hey @andyjmr 

Sorry to hear about the issues you’ve had trying to get the appointment date changed, did you manage to get it done?

Have just installed the OVO app, and found this .. if you’re ill you can cancel within 24 hours without penalty… provided you know how to call wobject Object] lol.

 

Thanks for flagging this, I’ve raised it to the team in charge of this, they’ll get this updated.