Booked a smart meter installation several months ago and an engineer turned up for the appointment. After an initial survey he advised that smart meters could not be fitted in my house because the existing meters were not separated. He then advised that a kit was available to sort this problem but to date I’ve had no follow up.
can anyone advise?.
Best answer by Amy_OVO
Update on 09/02/2020: If you haven’t booked in your smart meter appointment ever, do it here. If you’ve had a failed appointment, see below for next steps.
Failed appointments can happen for a number of reasons. This topic lists the main culprits.
There will be an engineer report attached to your account our team will need to access this prior to making a new booking.
Please give our team a call on or web chat so this can be discussed, here (scroll to the bottom).