I keep getting invitations to get a smart meter and I really don’t want one is there a way to stop these invitations ? How do I make it clear to OVO that I dont want a smart meter ?
Updated on 04/12/25 by Ben_OVO
If you’re receiving marketing emails or texts, there is the option to ‘opt out’ via the online account. Our Support Team can also have you removed from the Smart Outbound team’s call lists.
Please be aware, even if you’re removed from smart meter marketing, we’re still regulated to send you one yearly comm about having smart meters installed.
I think I have an answer to all the issues I’ve been trying to get resolved that is ‘not getting bills’
‘not getting a reply from any OVO customer access’, ‘increasing pressure to book a smart meter’.
My meter certification has run out ! and it was staring me in the face. The meter was installed by OVO on 03/05/2016. but I didn’t realise at the time that it was 2nd hand and only had about 7 years certification left. It was certified on 11/2013. My bills stopped from 11/2023 consistent with the certification running out.
What I don’t understand is why OVO don’t fess up and talk to me to resolve the issue.
I have been advised from the forum that my system has run into smart meter problems but I’m a reasonable chap and would be prepared to help OVO to resolve my issues.
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.
OVO (S) Gas Limited is part of OVO Group Ltd
