Trying to register with a third party to access my usage data, but struggling to enter MAC address?

Hi All,

​@Ben_OVO I suspect that if the necessary id, if 16 characters that it is NOT a GUID

This is an example of a random GUID generated by https://guidgenerator.com/ which as you can see in the last example below is 32 characters

• {356df19f-5744-4d75-89ae-312ee1247f55}
• 356df19f-5744-4d75-89ae-312ee1247f55
• 356df19f57444d7589ae312ee1247f55

The stickers on my IHD are it’s MAC addresses which is 16 characters long (when the colons are ignored) - The following are a random MAC Address in the formats I typically see, the last being as shown on my IHD’s info screens

• C8:DE:BE:E7:B3:DB
• C8-DE-BE-E7-B3-DB
• C8DE-BEE7-B3DB

On my IHD there is also an installation id which is 20 characters formatted like that below, and a different format in the IHDs info screen with dashes.

• 1234 5678 9012 3456 7890
• 12345-67890-12345-67890

My IHD has an info screen which shows a Hub ID (like a mac address) which is different to the IHD’s MAC address.

Edit:
Just looked at my electric meter and that has it’s own MAC address.

Hopefully this should clarify things.

/MIke