Since moving to OVO from EDF on Jan 5th, the Geo Trio II IHD supplied by EDF will not connect to the SMETS2 smart meter also supplied by EDF.
Even after resetting, it just sits there and say trying to connect. There appears to be a strong 5 bar WiFi signal and the IHD is less than 2 metres from the smart meter with no obstructions in between.
When I look at the IHD the screen says
Meter Network Not Connected
Status 22-0
Not connected to meter network. If the problem persists, please contact your supplier.
I have contacted OVO support and answered their initial questions but they also suggest seeking help here on the forum.
Any ideas ?
thanks and regards, Kevin
Best answer by Jess_OVO
Updated on 10/11/25 by Ben_OVO:
Check out our Geo IHD FAQs
This question in particular may be helpful if you’re seeing a similar error message.
Why is my Geo IHD only showing one fuel? (ie no gas or electricity data)?
The IHD should show both gas and electricity info. If you’re missing gas or electricity, please reach out to our Support Team. Again they may recommend a ‘smart meter health check’. You can do these checks in advance: for SMETS1 this is here, and SMETS2 this is here.
If neither gas or electricity are showing on the IHD, try unplugging and plugging back in the device. If there’s no change, it might be an issue with the device. First we’d want to check everything is set up OK internally, so please reach out to our Support Team to get this checked.
I am the product manager for geo’s IHDs, but only speaking in a personal capacity. So here to try and help too with smart meter stuff generally, and obviously anything to do with our IHDs
Welcome to the OVO online community, @kevinmcintyre09 - very nice to have another IHD expert on board!
The older devices that support only SMETS1 of course would not work, but if they are enrolled and adopted into the DCC’s cloud, then any IHD already paired to them will still work. It is my understanding that a utility can pair a new device as long it supports SMETS1. The enrolment and adoption of SMETS1 meters means they look like SMETS2 to the DCC, but are under the hood still a SMETS1 meter.
Regards Ovo supporting devices that churn in, the DCC, BEIS and others are trying to help utilities in supporting IHDs that churn in by collating all the user manuals and guides. This is work in progress. SmartMe’s website already has many- https://www.smartme.co.uk/documents.html
In short, OVO Energy provide Chameleon IHD6s, and support the Pipit IHD, and the Chameleon IHD3, mainly for the Secure Liberty S1 smart meters. But as Kevin mentions, if you have an S2 smart meter, (or an S1 meter that is enrolled and adopted into the DCC’s cloud (in other words made into an S2), with a Geo IHD provided by a previous supplier, it will continue to work and we are able to support the re-pairing of these devices to the meter if needed. Our Support team are on hand to help.
Interesting news on improvements being made in this area though, as it will obviously reduce the need to issue a new device anytime someone switches supplier.
OVO customer but not got a smart meter yet? - Book today!
This question in particular may be helpful if you’re seeing a similar error message.
Why is my Geo IHD only showing one fuel? (ie no gas or electricity data)?
The IHD should show both gas and electricity info. If you’re missing gas or electricity, please reach out to our Support Team. Again they may recommend a ‘smart meter health check’. You can do these checks in advance: for SMETS1 this is here, and SMETS2 this is here.
If neither gas or electricity are showing on the IHD, try unplugging and plugging back in the device. If there’s no change, it might be an issue with the device. First we’d want to check everything is set up OK internally, so please reach out to our Support Team to get this checked.
I am the product manager for geo’s IHDs, but only speaking in a personal capacity. So here to try and help too with smart meter stuff generally, and obviously anything to do with our IHDs
Welcome to the OVO online community, @kevinmcintyre09 - very nice to have another IHD expert on board!
The older devices that support only SMETS1 of course would not work, but if they are enrolled and adopted into the DCC’s cloud, then any IHD already paired to them will still work. It is my understanding that a utility can pair a new device as long it supports SMETS1. The enrolment and adoption of SMETS1 meters means they look like SMETS2 to the DCC, but are under the hood still a SMETS1 meter.
Regards Ovo supporting devices that churn in, the DCC, BEIS and others are trying to help utilities in supporting IHDs that churn in by collating all the user manuals and guides. This is work in progress. SmartMe’s website already has many- https://www.smartme.co.uk/documents.html
In short, OVO Energy provide Chameleon IHD6s, and support the Pipit IHD, and the Chameleon IHD3, mainly for the Secure Liberty S1 smart meters. But as Kevin mentions, if you have an S2 smart meter, (or an S1 meter that is enrolled and adopted into the DCC’s cloud (in other words made into an S2), with a Geo IHD provided by a previous supplier, it will continue to work and we are able to support the re-pairing of these devices to the meter if needed. Our Support team are on hand to help.
Interesting news on improvements being made in this area though, as it will obviously reduce the need to issue a new device anytime someone switches supplier.
OVO customer but not got a smart meter yet? - Book today!
Any help appreciated, i’ve moved the smart meter closer to the electricity meter, but it’s made no difference. Turned it off/on etc. Phoned OVO, and whilst the adviser was lovely, she wasn’t able to answer as the ‘how to’s’ she was following didn’t have the model I have.
I could do with the code as well. It’s three numbers with a dash between the second and third one, such as 12-3. Please check the System Status again and provide all the codes you see.
@Blastoise186 thanks for your time, I’m not qualified to be touching anything in the electric meter, wouldn’t know where to start. Looks like the smart meter is a waste of time for me, other than transmitting information over to OVO
When you log into your Online Account and check meter readings, does it show we’re in communication with both smart meters?
If not, you’ll need to do a smart meter health check:
If we are in communications, then it’s the In Home Display that’s the issues. Although this is frustrating, please be assured all your billing will be correct, you’ll be able to see all your usage information online. We also have a live billing system so your account balance will update every time we get a meter reading. You can find out more about this topic here:
We have a great guide all about IHDS, it also contains a ‘health check’ you can forward to Support so they can diagnose the issue:
To pass the time while our resident smart meter expert is underwater somewhere, can I suggest you leave everything plugged in, close together if poss and see if they wake up and connect eventually. I believe the battery in the IHD is only enough to power it for a very short time. Meanwhile could you post photos of the kit here please.
GEO smart display i have just replaced my smart display plugged in and says not commissioned how do i commission it ? is that such a difficult question ? .i have no idea how much elec gas i have .how do i commission it as trying to contact sse is near on impossible and when you do get through nothing but rude people on the other end that cut you off or fob you off to other members of the call center *edited by mod*.
Hi @seanellison can I just check this is not a second hand unit. The only reason I ask is that these need a complete reset when changing connection. Alongside the guide @juliamc has given, there’s also another which might help.
Sorry for the wait. SkyNet Blastoise Bot alerted me that this thread still needed my attention so here I am. :)
To be able to get that IHD up and running, you do need to contact your current supplier and ask them to pair it up. There’s no other way to do this without their help I’m afraid.
I’ve just ( few hours ago) had a few hours ago had a geo trio ii touch button meter installed. After I had 2 messages pop up and because I didn’t know what I was doing I’ve managed to delete the gas reading now 😫 anybody have any ideas how I can get it back. I have the electricity reading ok but no gas.
