Since moving to OVO from EDF on Jan 5th, the Geo Trio II IHD supplied by EDF will not connect to the SMETS2 smart meter also supplied by EDF.
Even after resetting, it just sits there and say trying to connect. There appears to be a strong 5 bar WiFi signal and the IHD is less than 2 metres from the smart meter with no obstructions in between.
When I look at the IHD the screen says
Meter Network Not Connected
Not connected to meter network. If the problem persists, please contact your supplier.
I have contacted OVO support and answered their initial questions but they also suggest seeking help here on the forum.
Any ideas ?
thanks and regards, Kevin
Best answer by Jess_OVOView original