My OVO energy

You claim on your help page that I can change where my DD is paid from by clicking on the ‘profile’ tab. I can’t. No such facility exists and the only way to do this apparently is to call you.

When is the cheapest time to use the washing machine to save energy electricity

When I switched to a smart meter due to the RTS switch off my supplier was OVO and I was told that everything would sort itself out in 6 weeks. In the meantime I decided to switch supplier and chose Ecotricty. When I was talking to them about this (July 2025) they said that I had two meters registered to me my new smart one and one that must have been the old rts meter. They took on my supply for the smart meter and everything has been fine and I assumed that the other meter still being registered to me was part of the 6 weeks needed to sort everything out. Fast forward to now and I’ve been looking at electricity prices due to the Iran issue and noticed that OVO never appeared in any results so I went to their website and entered my details and got this. So I still have my old rts meter registered to me and this would apparently prevent me switching to OVO. I asked Ecotricity about this and they told me the meter still shows as deenergised and OVO is the supplier attached to that meter

It’s very frustrating contacting OVO to inform of changes to tenancies - it takes so long.  Why isn’t your website capable of accepting these changes?  Is it really necessary for me to spend the best part of an hour listening to music whilst on hold, just to tell you a few dates and details which I could easily do online?In this day and age I think it wise to update your systems, making it easier to inform you of changes.  Stating that you need to talk to a customer before you set up an account or alter details seems a little unique when other companies do not.

Hello. I received an email from OVO saying they think there is a problem with my gas smart metre. I assume it has been triggered by the fact our gas bill has dropped a lot. That is due to us having replaced a very poor front door where a lot of heat escaped. The thermostat was near it so it took a long time for the heat to get up to 19 degrees. Our daughter also stayed with us for a while and she would have four or five baths a week. Me and my wife just use a shower. With these two changes our bills have reduced dramatically. When I responded to the email by ringing the number given, 0330 102 7517, a message said that number no longer exists and to ring 0330 303 5063. After answering some “security” questions, including my date of birth, which I don’t remember ever telling OVO, I was put through to someone who started asking the same questions again. I then thought I was being scammed so I told the person this and hung up. How can I be sure I’m not being scammed and how can I genuinely

Why is my DD payment that came out not showing on my account? I am having nothing but problems with Ovo at the minute and alraedy have a case going with the Ombudsman. But it just seems to be an ongoing problem with my account. How long does it take for a DD payment to show on my account?

Where can I find the unit and standing charge rates for fixing on the current 1year/2 year deal - or are they the same rates on the current rolling plan?

I have been paying OVO by direct debit for years. My direct debit has decreased from £150 to £75 a month. When checking my account, there appeared to be a big balance of £2800 in credit. I was told there was a billing hold on the account and it would be resolved within 14 daysThe balance redcued to £840.I asked for a refund and was told I would get a cheque within 10 days.No cheque!Now, I have asked what the reason is. Apparently, a billing hold which I already knew about.I have given up to date meter reading and the meter is sending out readings correctly. How can this be resolved quickly so I can move away from this attrocious supplier? Naz

I noticed on my Plan Page of my online account that some changes have been made. I understand WHY they have been made, but I have not had any input on these changes.“Thanks for staying with us” is a bit presumptuous when I have a) not received any details about this new One Year Fixed Rate Plan which is going to start on April 1st and b) not been asked to accept the changes. The Fixed Rate Plan I did accept was due to end on August 6th 2026. I am surprised this has been done before any details have been received by me.  

Hello, I have recently changed from payg to pay monthly but the smart meter is still in pre payment mode. I am worried that when the balance goes to 0 my electric will go off. How long does it take for the meter to change to credit mode and will the power go off when the balance reached 0. If it does run out is it possible to top up the meter now im on pay monthly. Thanks in advance for the info. 

I suffer from sleep apnea and have to where a breathing mask overnight powered by electricity, if there is an outage it cant be used, customers of sse are being given a back up power pack to use in emergencies, do ovo offer anything similar?

Has anyone else had a continual ongoing battle with ovo to try and stop endless price increases? so far my 'fixed rate' dd payments have increased from £76 pcm to their current estimate of £293 pcm... for a small 3 bed semi!!! any suggestions about how to prevent my impending bankruptcy at the hands of ovo energy? TIA.

 Thank you for taking the time to read our issue i do understand its very long with a lot of information but hoping someone can help resolve.**Please note that my Mum is the account holder who is 74 and is becoming very ill and very stressed and worried about this and we have provided both written and verbal communication to OVO advising i can speak on her behalf , this has been ignored on every occasion we contact OVO***We did start a thread on this back in December last year but thought it best to start a new one as i have more knowledge / information regarding the issue as its still not been resolved.Back in Aug /Sept 2022 we had a  power cut in our area for around half a day , once the power came back on i went outside to check our traditional style meter to provide the readings for OVO and the LCD  display was blank and although our power was still working with no issues we were unable to provide a meter reading (our last submitted manual reading was in June 2022)We contacted OVO

3 times this year I have received a bill which covers just 1 day (or zero days) after my usual bill has been issued. My billing period is 6th to 5th. I don't have a DD, & I don't have a smart meter. I pay for what I use monthly. I give a meter reading on the 6th of each month.Looking on the website the usual bill for 6th Aug - 5th Sept was ready, but there was also a bill for 6th Sept - 7th Sept. On 2 previous occasions I've had "zero" day bills for 6th July - 6th July, and 6th April - 6th April. I emailed OVO on 2 previous occasions about these spurious bills. I received a phone call back, but they couldn't explain why this was happening. There appears to be some kind of glitch in their billing system. I was wondering if anyone else has had these.Another odd thing is that the amount that I owe on the email I receive doesn't correspond to the total amount of the bills when added together. For example, my bill for 6th Aug - 5th Sept was £104.91. The 1 day bill for 6th Sept - 7th Sep

Only place I could find a mention of times for E7 were on this page:https://www.ovoenergy.com/guides/energy-guides/economy-7The exact time window varies depending on your energy supplier, where you live, and other factors. But generally, the 7 off-peak hours fall somewhere between 10pm and 8.30am. (Remember, this can change with British Summer Time). I am not looking for a 'general' idea of what time OVO E7 hours are. I am looking, and have been looking for exactly what those hours are. This information seems to have been deliberately hidden from both the public, and your customers. Is this hidden so well for any particular reason? Is it something they vary regionally, or from day to day? 

I understand that the Home Office provides accommodation and support to destitute asylum seekers in the UK under Section 95 (long-term) or Section 98 (initial) of the Immigration and Asylum Act 1999.I understand that in practice accommodation is contracted to private firms (Mears Group, Serco, Clearsprings) and is provided on a "no-choice" basis. I understand that “long-term” accommodation must be houses or flats including HMOs as opposed to hotels which are intended to be short-term accommodation solutions.What I do not understand is:Would OVO energy know if a given address they supply energy to is Home Office’s accommodation? Google tells me that destitute asylum seekers supported by the Home Office are generally not liable for energy charges. If they are not liable, who is? The Home Office? The Housing Provider (i.e. Serco, Mears, Clearsprings)? What happens if the energy at an address that is supplied by OVO goes unpaid? Who does OVO try to get the money from first? The Home Office

To save energy I try and use the washing machine and dishwasher on my Economy 7 night tariff by the use of the inbuilt timers. The thing is that I assume the switchover occurs sometime around midnight and again at 7am in the morning. The Ovo Energy website says to check the actual times (which can vary) with your energy provider i.e. Ovo Energy. I can find no specific information on this online so would need to contact them. However because I manage my account online I don't think I am allowed to email them. Have tried before on another topic and never got a reply. Is there any easy way to get the info other than sitting by the meter and waiting for the click 😃

Urgent System Status: The Great Rodent Migration[INCIDENT REPORT] Delay in Tariff Updates and Email DispatchStatus: OngoingImpact: 4 Million Accounts (Medium-to-Squeaky)"Hi everyone,As many of you have noticed, there’s a bit of a lag in the 4-million-email rollout and some IHDs are still showing yesterday’s rates. As (self-appointed) Head of IT, I’ve been digging into the back-end logs with Kaluza and the DCC tonight, and I have some 'interesting' news.The Root Cause: It turns out the Legacy Hamster-Wheel Servers (the ones that handle the SMTP handshakes and SMETS2 commands) reached a critical 12,000 RPM during the midnight price-drop batch job. Unfortunately, the Hamster Union (HU Local 101) has officially staged a walkout, demanding a 15% increase in sunflower seed subsidies and better bedding. We remain in talks with their Union Representative, Pilar Loofs, in order to find a resolution but the lack of sunflower supplies is severely hampering talks.The Mitigation: To keep the £1,641

Economy 8 times, is there a place online I can find these to check the current ones ?Note, this is not E7, or E10, or E9, and comes with 3 periods of off peak.No it isn’t listed in my online OVO account, I couldn’t find it mentioned in my smart meter display, and so far, awaiting reply back from OVO via Facebook. ( So far they have given me E7 times. )And it changes more than twice a year doesn’t it ?Eg. if the weather is really bad.Otherwise, the only solution I can think of is have Home Assistant monitor the storage heaters 24/7 and report any changes.Apart from the old fashioned one, of checking 5 minutes before and after every hour of the day to see when they are on and off, and then narrowing that down by keeping an eye on the heaters so you can determine to which minute the reduced rate of electricity kicks in, which is a very tiring solution I would prefer to avoid doing again !

Hi everyone,I’m looking for advice because something doesn’t seem right with my electricity usage.I live in a flat, and until recently our usage was around 100 kWh per month. However, it has suddenly increased to around 20 kWh per day, which is a huge jump.To investigate, I turned off the fuse box inside the flat (old-style fuse box with removable fuses), so everything in the flat should be off. Despite this, the electricity meter is still recording usage.There is no main isolator switch installed — just the meter and the sealed main fuse. Even with all circuits off in the flat, the meter continues to increase.The property is a flat with neighbours next door, upstairs, and nearby, so I’m concerned it could be:Something wired before the fuse box (e.g. immersion heater or similar), or A possible crossed meter / shared supply issueHas anyone experienced something similar or know what could cause this?Any advice on what to check next or how to confirm the source would be really appreciated

I suddenly noticed on Saturday afternoon after looking at my smart meter that the scrolling message read “Gas supply disconnected”. All was fine on Friday night. Normally I would get a scrolling message stateing I was low on credit………..I did not see that towards the end of the week. I promptly visited the portal and topped up my gas credit. So, now I still have no heating or hot water. I’m a pensioner living alone in a flat. Ovo= disgracefull.I have looked at the meter and pressed buttons, waited but today sunday still no heating or hot water. The credit on my smart meter  for gas shows ------.If I’m ever found in a deceased state please make sure this gets publicised on all media channels.

HiWe have a capped pipe in our living room we think it might have been used for a gas fire not too sure. It goes up into the ceiling and we've no idea where it goes from there. How do we find out if it is still a live gas pipe. We want to decorate and would like,e to have it removed. 

Can OVO say whether the removal on 1 April 2026 of the cost of the ECO and most of the RO will benefit all their customers, regardless of the type of plan they’re signed up for? We learned that curtailing these costs will lead to a £134 reduction in the typical medium-consumption household’s annual energy bills. It’s impossible to work out whether these costs are currently covered by unit rates or standing charges, and no-one seems to know how suppliers are going to act to reduce bills. Am I going to have to pay a £75 exit fee to escape from a fixed-rate tariff so I can earn - how much? Does anyone know what OVO is going to do?

Hi all, I just wondered if anyone could help? I’m new to OVO I’ve only been with them for a month.My standing direct debit is £59 a month which came out yesterday or today but my account said my balance is still -£100 so I’ve paid a further £41 to cover the £100 and it’s still saying my balance is -£60 but i’m not sure why I still owe money?