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johngwheeler
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July 18, 2026
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Can an OVO account be transferred to a new tenant?

  • July 18, 2026
  • 2 replies
  • 76 views

I’m due to move into a property where the current tenant has a PAYG OVO account. They won’t be using OVO in their next home.

Does anyone know whether an existing OVO account can have the name changed to a new tenant, or must a completely new account be created?

If the previous account is closed, is there any time limit on opening a new account for the same property? Could the property be disconnected from electricity or gas supplies after some period without any active account?

Thanks!

Best answer by Nukecad

No you can’t transfer energy accounts between tenants.
The leaving tenant should close their account, and you should open a new one when you move in.
(You wouldn’t want any debt the previous tenant owes on the account balance transferred over to you would you? And yes there can be debt on a PAYG meter/account).

Tip- Take photos of the readings on the meters when moving in and before you start to use any electricity or gas.

You can also if you with have the PAYG changed to Direct Debit or Pay On Demand.

Here’s a guide to moving into a property with OVO:

 

 

See also this thread  if you want to change from PAYG to Pay Monthly.

 

2 replies

Nukecad
Super User
NukecadSuper UserSolved
Super User
July 18, 2026

No you can’t transfer energy accounts between tenants.
The leaving tenant should close their account, and you should open a new one when you move in.
(You wouldn’t want any debt the previous tenant owes on the account balance transferred over to you would you? And yes there can be debt on a PAYG meter/account).

Tip- Take photos of the readings on the meters when moving in and before you start to use any electricity or gas.

You can also if you with have the PAYG changed to Direct Debit or Pay On Demand.

Here’s a guide to moving into a property with OVO:

 

 

See also this thread  if you want to change from PAYG to Pay Monthly.

 

I said, Hey - Watts going on.
    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    July 20, 2026

    Hey ​@johngwheeler 

     

    I’m glad to see Nukecad has already stopped by with some really helpful advice here. 

     

    Supply shouldn’t be shut off during the previous tenant and yourself, when you have a move in date, you can set up your own account from that date, avoiding debt or taking on anyone else’s. 

     

    Nukecad left some really helpful articles, I’d advise following those. The following topics may also be helpful:

     

     

    If you do have any issues do let us know.

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