How do I see top up receipts/history on the new PAYG app?

That’s great thank you for confirming that.

i was worried about not having the payment receipt code if the top up didn’t go through but now you’ve pointed out where I can find the top up history I’ve found the top up code is connected to that so that has eased my mind.

Hey ​@lornacw,

You’re welcome and i’m happy to hear that it’s put your mind at ease. If you’ve got any more questions don’t hesitate to reach out we’re here to help 😊

Hello,

I just read a thread on here about where to find top up history on the new Ovo app.  The reply said you can find them at the bottom of the screen.  I can't find where that is.  Can someone enlighten me please?  Thank You in advance

Hello,

I have been wondering about this very same thing.  I have looked all over the app but can't find any Top Up history.  Can you tell me where to find it please?

Hey ​@hallj12345 

If you click onto the fuel type, i.e. into the ‘Electricity’ section or ‘Gas’ section depending on which history you want to check, you should be able to view the top-up history in there.

If this isn’t appearing in there, could you please take a screenshot of what you can see when you click into one of them.

Hello,

Thank you for your reply.  Yes I can see the top up history and the top up code if needed.  Thank You for explaining this to me.

The new app was working fine for atleast a month. 

What on earth has happened in the last week or two. So many nonsensical issues and changes out of nowhere? 

You can't send me a new IUD or whatever is called so surely the app needs to reflect the correct balance at much regular intervals? 

Hey ​@hallj12345 

No problem at all glad we could help, I’m glad it’s all in there as it should be.😊

Hello,

When I looked yesterday I noticed a top up done on the app for £6 on 19th June wasn't showing.  It   seems to be only showing top ups done on line though.

Hey ​@Shaiakh 

The new app doesn’t send receipts via email or text, but you can find all of your top up history within the app if you click into whichever fuel type you’d like to check the receipt for. The following similar topic will be helpful here:

Do you know what meter model you have? I know some meter types don’t always have a compatible IHD available, so it could just be unfortunately that it’s an older meter with a diminished supply of IHDs.

If you’re facing any other issues with the app, do let us know what those are so we can check if we can help with anything further.

Can you share with me a screenshot or video of where the 'top-up history' is please. I can't seem to find it. 

Surely, it would be a good idea to have it on the home page? 

Edit: To check my top-up history, I have to tap on the green electric bolt icon.....that is so silly. There is no idication on the screen to point you to 'payment history' 

That is horrible UX/UI, please implement a change and please urge the developers to go read up on Nielsen Norman and the principles of UX. 

They have got horrible UX/UI. Top-up history should be an easy thing to locate. It should be clearly labelled either in the 'home' section or in the 'topup' section of the app. 

Great reference. Let’s hope the developers of the O2 pay as you go app see this too - there is no way at all of seeing top up history on that app.

My last 3 credit card top-ups (electricity) through the new app do not show in the top-up history. 

There are no points of reference for the transactions other than going through a bank and physically looking on the meters to see if they've gone through (as IHD and new app balances lag  or in this case, don't show in history). 

I'm failing to see the convenience of this change. 

Are Apple & Google pay users having any better luck getting transactions to show in their history?

✌️ 

My similar observations via the new app feedback group. Which never listened to feedback. 

Hey ​@Johnny Thunders 

I’ve sent you a private message as the team would like to look into this for you. If you could reply, hopefully we’ll be able to help get that sorted.

I've replied to your PM, just waiting on your reply before acting on. 

Thank you. 

​@Abby_OVO

Thank you, my missing purchases filtered through - the last one appeared about 3am last night.

Now I guess the important question - is this fixed, is it a bug, will I need to go through this everytime?

I'm kind of dreading topping up now in case it triggers needing to come to the forum and highlight the app not doing what it's meant to again. This can't be a practical way to get correct records of transactions. You guys won't want constant requests to get histories updated. 

Can we get some type of official response as to what is causing it or the reasoning for not updating the top-up history when the transaction takes place? I'm guessing that it isn't a customer issue as it can be fixed at OVO's end. 

Thank you for your help - it clearly worked. 

I think a bit of reassurance about what to do next if it repeats itself and a bit of clarity as to what is at issue would go a long way too. 

Appreciated. 

Cheers.