My OVO energy

At the end of my current billing period I send a current meter reading online. Then I wait for 24 hours giving time for my bill to be calculated before then paying the required amount through my online account. Monitoring my payment through my bank the payment takes at worst 24 hours. It is then with extreme annoyance that after a delay of between 3-6 days I receive an email statement saying that I owe an amount which is always slightly different to the one I have just paid.My query is having worked in computer software for over 35 years and fully realising the speed that the modern banking systems work, why does my payment take so long to get from my bank to being recognised by OVO’s accounting system. Could the answer be that when dealing with millions of accounts, any even small delay, can accrue significant interest just by holding onto the money in a different account.In this modern world I find that being told that I owe an amount of money that I paid several day

Back in November, I was erroneously transferred to Octopus Energy and have been experiencing numerous problems ever since. I wont bore you with all the details because it would take too long but I am left with one problem which OVO seems incapable of solving: I had an old email account which I changed because of spam etc. I changed it on my online account as was required but … accounts persist in sending emails to my old email address and don’t seem to be in communication with the rest of OVO. In spite of many phone calls, I received an email yesterday saying OVO was sorry I was leaving !!! to my old email address. This was exactly what started all my problems in the first place.Is there any way I can speak directly to a real person in accounts so that I can finally sort this mess out?

Hi, My smart meter has a thirty minute delay between the E7 rate being applied and the E7 power being switched. This means I am only getting six and a half hours at E7 rate and worse When the meter switches back to the day rate the E7 power does not switch off for a further thirty minutes so my water heaters and storage radiators are charged at the peak rate for half an hour. I have contacted OVO and done all the checks on the meter they required but have not been offered a solution. This is costing me money. I only realised what was happening recently but believe the problem has been with me either since I had the meter installed or switched to OVO both over two years ago. Has anyone else had this problem and what can I do to get OVO to rectify this. to date I have just been fobbed off by the helpline staff who either don’t grasp the problem or don’t want to admit it exists,

Hi there - I missed a deadline for a great role. Would love to submit my application...for when OVO might reopen applications. Does anyone know if this is possible? Thank you all.

I have been trying to sign in to my account but the app won't let me 

Our gas meter box has flooded. I have removed as much water as I can but the condensation covering the dial make it impossible to read.  

Hi just wanting to find out if anyone else is having bother getting their warm home discount.I have a pay as you go meter, and i have topped up 5 times  on different days at the same shop , and put the key in the meter each time, but it is not triggering the payment.Just wondering if there have been any problems regarding this that i’m not aware of, thanks for any help 👍🏼

I have multiple accounts how do I delete the ones I don’t want

Hello,New user here...…Just charged from my new podpoint last night, plugged in at 2100 and plugged out at 0800.Both my car and podpoint apps show 25kwh put in at 30.45p therefore roughly £8.The charge anytime figures are showing 14.9 kwh and £3. Are theses figures both savings figures ?Can I take it that some of my overnight session was at normal rate as at £8, I would have thought a £5 saving would be shown ? Cheers Paul

My electric went off no credit or emergency credit. I’m on pre pay smart meter I’ve topped it up but electric hasn’t come back on please help 

Hu, newbie here. didnt read the Privacy Notice to begin with but when did, was upmost confused. as did not underst most of what was being said. Spent a few days on the ICO website guidance, and phoned them more than a few times to get some understanding. They basically said that anything, and mostly everything in an Account is personal data, not just your name and address, but everything in the Account, and calls, especially as they are recorded by OVO. They said because of that everyone answering the phone in OVO has to at the very least be a lawful representative under the GDPR. But all I ever do is get through to Philippes or South Africa and they do not seem to even know what a Controller is, let alone how ot who to transfer a call to if you are exercising any of the rights in the gdpr. did try using the email address in the Provacy Notice and just got a generic reply from someone, so no help there.Anyone know who in OVO you can talk to about gdpr. ICO say that you have to be ab

 During the early periods of high energy prices I was continually bombarded with emails to increase my DD as I “would not have enough money in my account to cover a 12 month plan’ and needed to ensure my account had a positive balance to cover any high bills” .  Considering that I wasn’t on any fixed plan, I really couldn’t understand OVO’s thinking.  Thankfully that particular period is over and everything has been good to this point.I have, for many years received an interest payment monthly on my bill for keeping a positive balance on my account.  This wasn’t a great amount - but it was now nice to have. Today, I have received an email informing me of the following:  “You’ll no longer get Interest Rewards from February 2024 This won’t affect your energy plan and our terms are staying the same.  Direct Debit payments need to be as accurate as possible The aim is to make sure customers are paying the right amount for their energy. We don

I had smarts meters installed on Thursday. Instant, shattering regret as my central heating was cut off. On the coldest night if the year. Customer services were obstructive and determined to deny any responsibility. I spoke with three altogether but kept being told it was my responsibility and I must call out an emergency heating engineer. It was 6pm next day when I finally got someone to reignite the pilot light on my back boiler and I was the tenth customer that day that he'd tended in the same predicament -installed meters, heating off, left in the lurch. He had just come from a household of a woman with two young children in freezing conditions and was going to his eleventh customer of the day after me. He was outraged by Ovo's attitude and didn't know how much he should charge people, was leaving it up to them. Ovo made me feel that my situation was uncommon and that I was exceptionally incompetent - now I know that they are putting vulnerable people at risk of illness and hospi

HelloI was accepted for a Customer Support Package end of October 2023 BUT not heard a whisper since!!!(almost two months have passed!!) Has anybody received any Support package deliveries ???

i have got hourly consumption data but that shows unbelievable i am using more power at 3am, any ideas how this can be?  I dont have night storage heaters or anything like that and im asleep at that time… 

Last year I was told ovo would send me electric throws but they never arrived and no one was able to tell me what was happening or who to contact do I need to just give up

I'm on pay monthly direct debit. I decided to make an extra payment to put more money in my account. Usually it shows within a couple of hours but it still isn't showing. That was 2 days ago. Why hasn't my credit balance been updated?I talked to a customer service rep using the online chat after getting past the bot but got the same response i.e. talk to another department tomorrow. I experienced this last summer being sent into an eternal loop of being passed from the department to department and It took hours and hours and many weeks until it was sorted, always been told “give it a couple of days.”My bank account statement shows that ovo has taken the money from my bank account. So why doesn't it show on my ovo account?Having no true customer service that can service the customer for my energy via WhatsApp, chat, telephone… It makes me very nervous I know question whether it's worth staying with over for the sake of power move or switching to a supplier which

After 7 days of continuously calling no one still has any answers one week ago ovo instructed someone to enter my home, to change my meter. I am not in debt and have had no letters as to why this is or was happening I have been in this house 8 months and have paid every month for my gas and electric....no one seems to have any answers as to why or who gave the order to do so....I am at my wits end trying to get answers and no one will get back to meAnd to top it off I went to go and top up the key at a payment and it doesn't work ... 

Hi. In 2022, I was moved, not by me, from SSE to OVO.  Subsequently, that year, I did not receive the Warm Homes Discount, despite having received it both before and since.  Is there any way I can fight my case to get reimbursed, pls?   I no longer have my letter of entitlement.   Thank you.   Kind regardsDebbie

What is the contact number for OVO, and why do they not advertise this. It seems incredibly difficult to speak to someone at OVO, a problem I've not had with other suppliers.  

My son has just moved into a new house and we’re trying to understand the meter - see photo of Landis/Gyr+ E470.  Is this a smart meter (and if so what type)?  It shows one reading and indicates the amount of credit on the account.  Does it also cover gas?  Should there also be a home display (the previous owner has not left one)?  How do we find out who is supplier and register new owner if previous owner has not provided details?It looks like the meter was installed in 2020 by SSE - does that mean its now with OVO?Many thanks 

I have a new pay as you go smart meter and have no idea how to check the balance.I am having issues topping up with the app, and my meter has no keypad. so not sure how to top up either.

This is taken from my latest bill I am moving home, can i stay on this tariff? Is OVO still offering this tariff?  Electricity meter Our cheapest similar electricity plan OVO Energy Warmer Home Plan 01 January 2024 Direct Debit You are al

Hi, this morning I spoke to a member of the pay as you go team to make the switch which they completed. I have since tried topping up on the app but nothing went onto my meter,I even tried topping up manually with the top up code but nothing. I called the team and they said it could take 24 hours to activate however my smart meter already sais it’s on prepaid mode…any help would be appreciated seb

Please I wanted to download OVO app on my playstore. It's saying I need to update my password.I need help please