Solved
When do we get the £5 credit added for Power Move Flex survey? How will it appear on the bill?
Best answer by Blastoise186
Updated on 21/01/26 by Chris_OVO
Over the 18 months, Power Move Flex (as part of CrowdFlex) has shifted 864,700 kWh's and paid out over £1.02 million in bill credits.
We've had over 100,000 customers take part over the 3 trials in which Power Move Flex helped match the demand to the power being generated. So homed used cleaner, greener energy.
The trials were aimed at understanding how households can contribute to a greener electricity grid. The learnings we gathered from being part of these trials will be essential for the Electricity System Operator to plan for the future of the electricity grid, and how our customers can play a role in this. Together we've been making energy better for people and the planet.
Our current trials are now closed, and we'd like to thank our users for their participation.
You can find more information Power Move can be found here:
I've asked the expert who's been watching the Forum. You should get it within 30 days.
+8- Super User
- Solved
Updated on 21/01/26 by Chris_OVO
Over the 18 months, Power Move Flex (as part of CrowdFlex) has shifted 864,700 kWh's and paid out over £1.02 million in bill credits.
We've had over 100,000 customers take part over the 3 trials in which Power Move Flex helped match the demand to the power being generated. So homed used cleaner, greener energy.
The trials were aimed at understanding how households can contribute to a greener electricity grid. The learnings we gathered from being part of these trials will be essential for the Electricity System Operator to plan for the future of the electricity grid, and how our customers can play a role in this. Together we've been making energy better for people and the planet.
Our current trials are now closed, and we'd like to thank our users for their participation.
You can find more information Power Move can be found here:
I've asked the expert who's been watching the Forum. You should get it within 30 days.
+4Hey
Is it known how it’s going to be named in the bill? I too did the survey some time ago. Right now I can see PM credit, PM Flex tiny credit. Also there is £5 PM Flex credit. Could it be the survey or it’s another credit for PM Flex (something I haven’t realised and should re-read T&C)?
Adding screenshot to show how it looks.
+7- Super User
I think you’ll find that the event rewards will be consolidated into a single figure on the bill, as shown in the monthly summary. The survey reward will be separate, but still just labelled Power Move Flex as in your picture.
This was my last summary:
and the bill:
It looks like it’s all going smoothly, even though these events are playing havoc with daily life. An 08:00-09:00 Power Down event on Wednesday collided with my morning shower, so my dilemma was either get up an hour earlier than usual or nip out of bed at 8, throw the main switch and crawl back under the duvet for an hour. Power Up 04:00-07:00 was a real pain, but it gave me lots of lovely heat at 7.4p a unit, just like the old days.
+4Hey
I’ve got confirmation it’ll say "Power Move Flex". The screenshot below shows how it’ll appear on the bill 😊
Is it known how it’s going to be named in the bill? I too did the survey some time ago. Right now I can see PM credit, PM Flex tiny credit. Also there is £5 PM Flex credit. Could it be the survey or it’s another credit for PM Flex (something I haven’t realised and should re-read T&C)?
Adding screenshot to show how it looks.
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