We are undergoing a renovation and going forward, my old pre-payment meter is going to be replaced with a smart meter.
I have £186 od credit on my pre-paymeny meter, which I obviously don't want to lose in the change over.
Can Ovo guarantee that credit won't be lost in the change to a smart meter?
Updated on 12/11/24 by Emmanuelle_OVO:
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Hey
Usually, there’s one of two things that happens here. Both of them will result in your credit being protected, 100% promise.
Either the credit gets transferred to the Smart Meter, or it gets refunded in cheque form. It’s more likely to be the latter, but you are of course welcome to pop it back on later as a top-up in those cases.
Useful links:
For OVO Pay As You Go customers with a smart meter, here’s the online top up portal page.
For OVO Pay As You Go customers with a smart meter, here’s a link to download our app for Android.
For OVO Pay As You Go customers with a smart meter, here’s a link to download our app for Apple.
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