Has my account been hacked?

Forum|Forum|1 year ago
December 2, 2024
12 replies
264 views

Am concerned about my account - one thing my app doesn't seem to have the same functions etc as the help area for it. I've been on the phone to OVO twice today via the support line (money gone out) and still don't know if I'm dealing with OVO or scammers. Any suggestions?

Best answer by Blastoise186

Looks fine to me - you don’t currently have OVO Beyond and that’s most likely because you don’t qualify right now. But you are on the correct app - if you get upgraded to OVO Beyond, the app flips “mode” to account for that.

Do you have a Smart Meter yet?

Blastoise186

Super User

Hi @PmD4 ,

If you’re using the official OVO Energy app, in some cases it may not look the same as the help centre shows. Please show me screenshots of what you’re seeing - you need to redact personal info though. Please DO NOT post personal info while doing this - the Forum is public!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!

Peter E

Super User

The OVO help line is 0330 303 5063 which you can double check on the OVO web site as the number to call if you are suspicious about the circumstances about your account or who is calling you.

Peter

Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)

P

PmD4Author

Rank 2

I’ll try and attach. It's getting the direct debit info as all I get is the charges and payments which is just a list of bills!

Blastoise186

Solved

Super User

Looks fine to me - you don’t currently have OVO Beyond and that’s most likely because you don’t qualify right now. But you are on the correct app - if you get upgraded to OVO Beyond, the app flips “mode” to account for that.

Do you have a Smart Meter yet?

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!

P

PmD4Author

Rank 2

Thanks @Peter E - that's who I've been on the phone with but I'm still uncertain...

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PmD4Author

Rank 2

@Blastoise186 yes I’ve had this account since the plan started in oct 21 but only just got the app after having problems and speaking to support this morning. We're supposed to be getting a payment as an error has been made (account closed?) but I so concerned the money won't actually reach our account.