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Best answer by Tim_OVO

Updated on 14/09/23 by Abby_OVO

 

Great to see your interest in analysing your smart meter usage data. As you’ve found there’s plenty of data provided via the ‘Usage’ pages of your online account or OVO app (download for Android or iOS).

 

 

As you mentioned, our Help Centre article confirms:
 

Download energy use data

 

We’re sorry but you can’t download your energy use data online yet – we’re working on making this happen. If you’d like a copy for your records, the only way to do this is copy and paste the data or to print the screen from your browser.

 

We’re constantly working to improve the tools available to help you manage your energy use so welcome this valuable feedback on what you’d like to see in future.

40 replies

NinjaGeek
Rank 12
NinjaGeek
Rank 12
March 11, 2019
Hello @ferka

I do not believe this exists at the moment but could be fantastic feedback to provide to the team. 👍

@Nancy_OVO Is it possible to provide this to the team?
Renewable energy + EV enthusiast
    Nancy_OVO
    Retired Moderator
    Nancy_OVO
    Retired Moderator
    March 19, 2019
    Hi @ferka and @ITGeek123,

    You're right it's not possible at the moment but I will pass this on!

    Cheers
    Your guiding light(bulb)
    F
    Rank 2
    ferkaAuthor
    Rank 2
    March 19, 2019
    Thank you. This would be very useful/welcome for a few reasons.
    1. Data ownership. I think as a principle we deserve ownership and access to our own data.
    2. Backup. I don't trust any organisation to look after my data.
    3. Flexibility. With access to our own data, we can do things that the OVO website does not do. We can do our own comparisons, our own correlations and such like.
      F
      Rank 2
      ferkaAuthor
      Rank 2
      March 19, 2019
      I note from further searching that this question has been asked before, and although marked 'solved' it's certainly not.

      https://forum.ovoenergy.com/understanding-your-smart-meter-65/how-do-i-get-access-to-the-usage-data-from-my-smart-meter-312

      I'd like to add two extra question

      1. Who owns our smart meter data
      2. What legal rights do we have to request that data.
      It's remarkably hard to find answers to those questions.
      F
      Rank 2
      ferkaAuthor
      Rank 2
      March 19, 2019
      Update. According to what I found in the EU report 'My Energy Data' (p66, which you can find here), I have the right to request two years of my detailed data. I also think this is necessary to comply with GDPR (also mentioned in the report)?

      I therefore would like to request that data. Could you let me know how I should do this?

      S
      Newcomer
      Summertime
      Newcomer
      June 8, 2019
      Hi and with our smart meter, there doesn’t seem to be any way of downloading the screen data onto Excel. Any ideas?
      Eva_OVO
      OVO Staff
      Eva_OVO
      OVO Staff
      June 10, 2019
      We had a similar query about this, @Summertime, take a look at this topic for more info.
      My friend told me how electricity is measured and I was like Watt!
      F
      Rank 2
      ferkaAuthor
      Rank 2
      June 10, 2019
      Hello,

      I can provide an update:

      • There is NO way of doing this by yourself.
      • You DO have the right to your data.
      • To find out the above, one has to dredge through a load of legislation. No answers are automatically provided by companies such as OVO, nor easily accessible from the government.
      • OVO told me that they only store 180 days of info on their servers due to storage restrictions. I find this to be an unconvincing reply as the data is not huge.
      • OVO responded to my email within a month with two data files in PDF format (gas and electric, I've yet to try and extract the data). They both contain 2 years of data and are about 6 MB each.
      My suggestions to OVO,

      • Store All the data. 6 MB per year per client per energy type is not a lot. It would also be smaller in raw data.
      • Make the data available via automatic online request form. Reduce the friction.
      Why not be a step ahead of the rest?

      All the best

      Fergus
        Amy_OVO
        Retired Moderator
        Amy_OVO
        Retired Moderator
        June 11, 2019
        Thanks for the update, @ferka, all valid point's that I'll feed back!

        Thank you!
        OVO-Joyed to help!
        F
        Rank 2
        ferkaAuthor
        Rank 2
        June 11, 2019
        Thanks Amy
          Show more replies
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