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Tim_OVO
OVO Staff
OVO Forum Legend
February 1, 2024
News

Power your heat pump for less with Heat Pump Plus + Vaillant

  • February 1, 2024
  • 38 replies
  • 2186 views
Power your heat pump for less with Heat Pump Plus + Vaillant

Updated on 16/02/26 by Abby_OVO

 

As of 1 February 2026 Heat Pump Plus is no longer available. We’ve contacted all customers who have been impacted by this change.​​​​​​

 

Heat Pump Plus add on now available for Vaillant heat pump owners

 

Our Heat Pump Plus add on is now available for customers with a Vaillant heat pump. It can save you up to £495* a year on your heating bill.

 

What is Heat Pump Plus?

 

It’s our heat pump add-on that lets you power your heat pump for less, at 15p per kWh. You’ll pay one rate for the electricity your home uses and a lower rate for the electricity the heat pump uses – saving up to £495 a year on your heating bills. See more information on our Heat Pump Plus page here.

 

What about the partnership with Vaillant?

 

Heat Pump Plus will now be available for customers with a connected Vaillant aroTHERM heat pump. To be eligible you must be an OVO customer with a working electricity smart meter and a myVAILLANT connect internet gateway. Full eligibility criteria listed here.

 

What happens if I don’t have MyVAILLANT connect?

 

Customers with a Vaillant heat pump will need to make sure it’s connected with myVAILLANT connect to access the add-on. This gives us access to the heat pump usage data, and we use that data to work out how much electricity was used by the heat pump.  

 

If you don’t have myVAILLANT connect, you might need to get an extra piece of hardware installed to be eligible for Heat Pump Plus. See our FAQ page for all the details
 

 


 

*Actual sum is £495.94. When you add Heat Pump Plus to your plan, your home energy rate will stay the same, but the energy consumed by your heat pump will be charged at an effective rate of 15p per kWh (thanks to payment of your Heat Pump Plus credit).The £495.94 saving is based on an air source heat pump with a UK average Seasonal Coefficient of Performance (or efficiency rating) of 2.8 and an annual consumption of 3,644 kWh with the Heat Pump Plus add-on compared to OVO's average SVT rate of 28.61p per kWh. Actual savings will vary depending on your heat pump usage, efficiency rating and the cost per kWh of your standard home energy tariff.

38 replies

Blastoise186
Super User
Super User
February 1, 2024

@dr_dongle I think this was the announcement Tim was talking about.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Rank 2
February 9, 2024

Hi Tim, not sure if you have already covered this elsewhere in the forum but (separate to my continuing interest in CT meters and 200A multi supplies) I have a Vaillant Ground Source Heat Pump too that is connected to single phase supply with a SMETS2 smart meter and the announcement of HeatPump Plus has caught my eye but I have a question about eligibility requirements.  

My Vaillant ground source heat pump is a flexotherm 5kW, it was new in 2021, and (according to Vaillant website) it can have can have a myVAILLANT connect internet gateway connected to it (although it doesn’t have this at the moment).  However the eligibility requirements for HeatPumpPlus seem restricted to a single type of Vaillant air source heat pumps only, is there any possibility that my flexotherm Ground Source HP could be eligible if I had the gateway installed? 

Emmanuelle_OVO
Retired Moderator
Retired Moderator
February 12, 2024

I’ll ask internally @ruralCTsupply and get back to you 🙂

Renewable Energy? Big Fan.
Rank 2
February 12, 2024

thanks v much Emmanuelle, I have also contacted Vaillant myself as well as I am interested to hear from them if there is a technical difference (apart from the obvious) between their aroTherm air source HPs and their flexoTherm ground source HPs that makes this possible with the aroTherms but not the flexoTherms

Emmanuelle_OVO
Retired Moderator
Retired Moderator
February 12, 2024

Hey @ruralCTsupply,

 

The response from the team:

 

I believe it’s a question about Ground source heat pumps. We are currently focused on monobloc air source heat pumps at the moment but we will review any compatibility options regularly to ensure that we’re serving as many customers as possible

Renewable Energy? Big Fan.
Newcomer
April 6, 2024

@Tim_OvO After a lengthy period away from this group I can say that as of yesterday I have my heat pump system going.

To summarise: It is a retrofit to a 4 bedroom 1970-1990 single storey house off-grid for gas which was formerly heated with a 23 yr old 50-70 kW oil boiler. This generated about 10 tonnes of CO2 per annum which I felt I needed to do something about.

Because of the size of the house and difficulty in insulating it past the obvious measures the new system is a hybrid - a Vaillant 12 kW ASHP as the main source but with a much smaller condensing oil boiler to provide additional heat during really cold snaps. A number of radiators were replaced with three-panel ‘K3’ radiators which are the same height, width and pipe location as the old ones but are deeper.

Of necessity I also got my supplier (OvO) to install a smart meter and my next job is to explore their variable tariff and how to use it to best effect. There is also a lot to learn about the new system which is controlled on a very different principle than the old one.

The old system was controlled by a Hive controller which I’ve left on but just to provide convenient access to some smart TRVs. in the new system these don’t have a lot to do but it does mean we can have individual room scheduling and they deal with a quirk in the old system which I’ll not bore you with. 

As of today the new system seems to be working - I don’t remotely understand it all but that will come. The pipework is a sight to behold - those of you who remember the pipes at the start of the Monty Python episodes will get the general idea.

Part of the issue was that the installers needed to bring the 1970+ pipework up to date and quite a lot has changed since then.

Anyway, I’m off on the Great Green Heating Adventure and happy to chat about it and what I’ve learned if anyone’s interested.

juliamc
Rank 20
Rank 20
April 7, 2024

@dr_dongle sounds like a great system.  Where are you and who were your installers ? Have you done this through the Heat Geek arrangement with OVO ? 
It would be good to see some photos of it all !!

I don’t know much about the Hive controls but I’ve read that scheduling individual rooms lowers the efficiency.

Newcomer
April 7, 2024

@juliamc If this is the best forum then some photos are a must - it is actually very simple - for heating the ASHP feeds a buffer tank from one side and the oil boiler from the other and then the heat pump heats the water by itself but by the time the pipes have crawled over each other the result is a sight to behold.  I’m in the countryside near Kinross. The heat pump side was done by IMS in Perth and the oil boiler was done by a good local plumber so I have continuity. Not Heat Geek but IMS have been doing heat pumps for I think they said 18 years. For all that, I think I’m a very early adopter for this sort of system and everyone is interested and learning a lot. 

The room scheduling is really just the main bedroom - we prefer it cool at night but warmer to get up to. That’s easy with the smart TRV and one room shouldn’t affect the system too much.

The hybrid system is complicated and expensive but there was really no other way of guaranteeing heat all year round - two heat pumps or a much bigger one could have needed a three phase supply. There are advantages in redundancy and if power cuts became a problem (we do get them) then the oil system could in theory be run off a generator.

Newcomer
April 7, 2024

@juliamc 

As promised! The ASHP is behind the wall to the right. The hot water tank and the house proper is off to the left. The tub is the buffer tank. The boxes on the wall are (L-R) an electricity meter, the main heat control and a wiring centre. At bottom is a pump taking boiler condensate into the house grey-water pipes. Yet to go in is the pipe insulation and the Internet interface.

juliamc
Rank 20
Rank 20
April 7, 2024

@dr_dongle Thats tremendous. Great to see all that pipework and totally Monty Pythonesque - I can almost see a giant foot coming through the ceiling…

Does the Vaillant give you a figure for COP on the controller screen ?