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Answer

Ovo £5 Survey

  • October 4, 2024
  • 13 replies
  • 195 views

Does anyone know how and when I'm likely to receive my £5 for this survey?

 

Best answer by Chris_OVO

Hey @sa.lo_OVO,

 

This is for Power Move Flex customers and the survey closes after the 25th of November. The rewards will be added to customers statements on the following statements 😊

13 replies

Chris_OVO
Community Manager
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  • Community Manager
  • October 7, 2024

Hey @Lucky2,

 

I can have a look into this for you. Did you receive this survey link through an email or was in on your online account? 


  • OVO Staff
  • October 7, 2024

Cx received a power move email containing a survey which said they would receive £5 credit if they completed he survey. When/ How long does it take for survey credits to be paid?


  • Author
  • Carbon Cutter*****
  • October 7, 2024

@Chris_OVO It was on my online account I think but can't be 100% sure. 


Chris_OVO
Community Manager
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  • Community Manager
  • October 7, 2024

I’ll do some digging and see what I can find out bear with me! 


  • Author
  • Carbon Cutter*****
  • October 7, 2024

@Chris_OVO Thanks 👍


Chris_OVO
Community Manager
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  • Community Manager
  • Answer
  • October 7, 2024

Hey @sa.lo_OVO,

 

This is for Power Move Flex customers and the survey closes after the 25th of November. The rewards will be added to customers statements on the following statements 😊


Chris_OVO
Community Manager
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  • Community Manager
  • October 7, 2024

Hey @Lucky2,

 

I spoke with the Power Move Flex team and they’ve said that the survey closes on the 25t November and the reward will be added on your next statement 😊


  • Author
  • Carbon Cutter*****
  • October 7, 2024

Thanks for the update @Chris_OVO  that's very much appreciated.

I will be looking out of the deduction on my next statement. 🤞👍


Chris_OVO
Community Manager
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  • Community Manager
  • October 7, 2024

@Lucky2 You’re welcome! Seen a couple of people talking about it today and I added some feedback if we can confirm in future what the estimated payment dates are for rewards 👏🏻 


  • OVO Staff
  • October 7, 2024

thanks


  • Author
  • Carbon Cutter*****
  • October 7, 2024

@Chris_OVO 👍


  • Carbon Catcher*
  • December 7, 2024

@Chris_OVO Do I understand correctly, it’s going to be listed as ‘Power Move Flex’ separate from the PM Flex earned credit? If it’s correct, then it looks that I have received this survey credit. 

Added screenshot to show how it looks in my account.

 


Blastoise186
Plan Zero Hero
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  • Plan Zero Hero
  • December 7, 2024

That is correct - this is how it should look.