Green tech & greener living

I use a Sony smart tv to view BBC I Player. It used to perform without a problem. Since having a smart meter fitted a month or so ago it continually disconnects from my hub at about 25 minute intervals particularly in afternoons. I understand the smart meter sends messages via ( it’s own Wi-fi ) at this sort of time period.Has anyone else had this sort of interference. My Tv connects using the 2.4 kHz frequency from my hub.

I would like to join the ‘Better Smart’ tariff which entails getting smart meters. The problem is that our electricity and gas meters are on opposite sides of the house, with a distance of 16m, 2 external and 3 internal walls between them making connectivity unlikely.I don’t want to get a smart gas meter that does not connect, as it presents no advantages and only the disadvantage of having a battery that runs out and makes the meter useless within 10 years (so not environmentally friendly either). I appreciate that the presence of neighbours’ SMETS2 meters could provide connectivity via a mesh network, but this is not a possibility in our case.While OVO Energy provides a relay for SMETS1 meters, is it correct to say that this is not compatible with SMETS2 meters, which have a different Zigbee profile - dual band 2.4GHz & 868MHz? If so, are there any plans to make such a relay (Zigbee booster) available for the HAN, if so when?Or alternatively, is it possibl

as part of a smart meter installation will I have an isolation switch installed as well?

Our power supply has failed and UKPower networks have advised that our meter has gone into vend mode. We have a significant credit on our account. It went off at 22.15 and there appears to be no one to talk to or to get help. Any ideas?

  My contract with Scottish Power is coming to an end and I'm looking at switching to OVO or to First Utility (who are a bit cheaper). I have smart meters (Secure Liberty 100) installed by First Utility when I was with them previously. They are currently functioning as dumb meters. Astonishingly, First Utility have advised me that if I switch to them, there is no way they can make my meters smart again (except replacing them). Will the meters become smart again if I switch to OVO? Thank you  

Hi, Earlier this year, I had a smart meter fitted. I specifically asked for a SMETS2 and was told that SMETS2 would be fitted. However, whilst thinking about switching supplier, I'm told that the national database says that my address is fitted with a SMETS1. How can I tell whether I actually have a SMETS2 or 1? Thanks.

Hi,  Our Smart Meters are in a cupboard in the porch. We had the smart meters installed on Tuesday just gone and ever since then we have a very overpowering smell from the cupboard.  It doesn't smell like gas or electrics. We had UK power out and check the installation and all good. The only thing that's changed is the new meters and they had to cut a hole out of the cupboard floor to drop the meter into. This area is to ground under boarding so I got self expanding foam and I've filled the gap around the meter so no air gaps.  But still got a very horrible smell. Any ideas?  

I have noticed if I press the number 2 on the smart meter it gives me the option to switch boost on for 60 minutes is this normal as I can't find anything about it in the instruction booklet?

Had an EV installer around today. Took a look around and decided it was too difficult to wire back to the existing consumer unit and the easiest option was to fit an additional CU in the meter box (the charger unit will be adjacent to it). He suggested that my supplier might be able to arrange it as the job would entail isolating the meter while the work was done. Is this something Ovo do or could arrange and if so how do I go about it? Chris

Hi all,  We are current EV Everywhere customers with a smart charger fitted in July 19. We are now moving house and need to figure out what do with our smart charger. Ideally we’d have a charger fitted in the new house but I don’t know if we transfer kit from old house to be house? If we don’t transfer the charger would there be an additional cost as we have already used the government grant with the first charger?  ThanksRebecca

Hi all,I had an OVO SmartMeter installed in 2017.We've just bought an electric car (a PHEV - a second hand Mitsubishi Outlander).To fit a charging point in our driveway I've engaged ChargedEV, who have forwarded the enquiry to UK Power networks to install a 100 amp fuse.In advance of that I need to identify if our meter tails and consumer unit tails are 25mm (rather than 16mm).As I understand it, OVO 'own' the meter tails.I (or at least a qualified electrician) 'own' the consumer unit tails.UK Power networks 'own' that fuse.How do I work out what size the Ovo meter tails they are?(And any advice on the same for the consumer unit connection welcome!)Many thanks, Neil 

I need to send in meter readings. I have smart meters installed but I’m not sure how to get the reading displayed on the screen. Could someone please tell me what buttons I have to press to get the readings? Thank you  

Hi Now, I know for a like for like type of light bulb the title will be the case - e.g. 3w LED bulb will be cheaper to run than a 7w LED light bulb and a 5w energy saving bulb will be cheaper than a 10w energy saving bulb and so forth. But what if I am comparing different types of bulb? So is it still the case that a 5w energy saving bulb will be cheaper than a 7w LED bulb? All the advice I've read seems to say that LED is pretty much always cheaper 'in the long run' but that also takes into account the purchase cost of the bulb in the first place. I am only interested in the running costs and disregarding the purchase costs. Then what if I have a combination of bulbs? Would I just add up the total wattage? So in this example, will an uplighter using a 5w energy saving bulb be cheaper than a ceiling light using two 3w LED bulbs? Many thanks in advance

I need to give my current meter readings to my new supplier but I can appear to find my current meter readings on the Smart meter. I’ve tried entering “9” but I think this is for a different make. Any suggestions please?  

Hi all, I've had a recurring problem with my fuse box RCD tripswitch tripping overnight and I'm wracking my brains to find out what's causing it; thought I'd post something here to see if anyone had similar problems before I fork out for a leccy. We're with OVO and have had our smart-meter for about a year, which replaced our old manual meter. Our fusebox is a Memera 2000 and the RCD protects our shower, water heater (defunct as we use a combi boiler which is wired to the main supply) and sockets (all on seperate trip switches). During the night the RCD switch will trip which knocks out our power so I have to turn it back on manually in the morning. I've used the OVO energy tracker to trace the problem to when it started on 14/06, where we had readouts of 0.0kwh at 2.00am. It's a pretty consistent pattern with a few minor variations which I've listed below 19/06 4am, 20/06 1.30am, 22/06 2.30am, 23/06 2.30am, 2/07 13pm, 3/07 3am, 6/07

I've got smart meters and OVO are saying that they haven't received any readings from the gas meter for over 100 days!! I've received bills and my smart meter display in the house is giving me daily updates on my usage. The electricity meter is working and is sending readings no problem. I have looked at trying to read it myself but its really awkward and there are way too many buttons. Help!!

Good morning. Ever since I've had my Smart Meters installed, my IHD has definitely been showing incorrect rates, even if you take into account that it shows VAT and My Ovo doesn't. How do I get this corrected on the IHD so the estimated spend figures in £ are correct? Under Electricity on the IHD the tariff is 'NEWENERGY' and Gas is 'Ovo Variable'.

I had a smart meter fitted on the 25th January and seems to work fine up until yesterday and now the clock is running 1 hour and 40 minutes slow. Is there any way of changing the time on it? I’ve got the Chameleon device

HI guys I am having batteries installed on the 19th Jan and my question is, is it worth going to eco7 to charge them overnight in the winter so I get next day at cheap rate until proper time of use tariffs become available?

Hi ,I've had a liberty 110 smart meter installed and I'm thinking of replacing old storage heaters with dimplex quantum The meter has a 5th terminal for storage heaters ,but is this a 24/7 power supply running alongside economy 7 ? Any help would be appreciated

My Chameleon In Home Display (IHD) is only displaying my gas usage and not electricity. Signal is good and everything else is working ok but electricity usage is not showing. Any ideas please 

We had an engineer come round to fit gas and electricity smart meters. He couldn't fit the gas one, because the supply was the wrong pressure.He promised an engineer would come within 2-3 months. Or so.More than a year has elapsed. Who do I speak to?

I was very disappointed with OVO when I had a smart meter installed and that they did not test the strength of the wireless signal it uses. When I complained that as its not working and after trying various proccedures etc etc still nothing. When I asked the meter be removed I was told once its in its in! I Decided I was Not accepting that as the signal clearly was the issue. I contacted my local MP and after explaining what had happened my MP acted very quickly and arranged directly with OVO’s High Level Customer Complaints Team to get someone out to test and do their checks and then 2 weeks after I complained the Smart Meter was changed for a non smart meter and since then I have had no more wireless or mobile signal problems. Even when another part of the OVO family sent me a letter saying that they couldn't see my smart meter, again I had to call them and asked them to read my notes and complained. They finally admitted defeat and apologised for the inconven

Hi, I have moved house and I want to read the meter but I have no pin, how do I get a new pin and get the meter brought up to date? It is still showing the previous owners value of usage for gas and electric. Thanks