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How do I read my new SMETS2 meter manually?

Forum|Forum|8 years ago
April 24, 2018
22 replies
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I've got smart meters and OVO are saying that they haven't received any readings from the gas meter for over 100 days!! I've received bills and my smart meter display in the house is giving me daily updates on my usage. The electricity meter is working and is sending readings no problem. I have looked at trying to read it myself but its really awkward and there are way too many buttons. Help!!

Best answer by PeterR1947

Updated on 14/10/25 by Ben_OVO:

Sorry to hear we’re not getting your meter reading automatically. Check out the advice below on reading your smart meter manually:

For SMETS1 ‘Secure’ smart meters:

There’s slight differences between the the S1 meters we used to install. To take a dual (day/night) reading for Secure Liberty 110 S1 smart meters (which are designed to work best with storage heaters), press 9 on the meter’s keypad. If you’ve got a Secure Liberty 100 S1 smart meter, press 6 to confirm the Day and Night meter readings (pressing 9 will show the reading if you’re a single rate member with this meter).

For SMETS2 Aclara, Flonidan, Honeywell or Elster smart meters:

	Aclara (Elec) / Flonidan (Gas)	Elster (Elec) / Honeywell (Gas)
Reading the meter	Elec: Press A three times until TOU Rate 1 appears. Gas: Press C to wake up, then C to access the menu. Use B to scroll and C to select the reading option.	Elec: Press the top button once or twice Gas: Press the circle button once or twice

You can submit reads on the ‘Meter Readings’ page of your online account or OVO app (download for Android or iOS).

As it looks like your smart meter has lost communication, you can help diagnose what might have caused this by carrying out a smart meter health check for your meter type below, then reaching out to the Support Team with the results:

SMETS1 Secure Smart Meter Health Check guide

The SMETS2 Smart Meter Health Check

Further troubleshooting tips can be found on our website here, and we’ve also got a great Forum page that gives advice on identifying smart meter issues via your online account / app:

Hopfullye we can get the issue resolved quickly so you can continue enjoying the benefits of your smart meters!

OVO customer but not got a smart meter yet? - Book today!

Interested but not yet an OVO customer? - Check out our plans!

Lucy_OVO

Retired Moderator

@AbstractLucas

@Abreaders

@PeterR1947 Any of you able to help out with this one?

You guys know what’s watt

B

Brettski78Author

Rank 1

I've included a screen shot of the app which says that you haven't recieved a reading for over 100 days. As you can see my smart meter readings are on there and my bills are being paid. I don't know what us going wrong.

PeterR1947Solved

Newcomer

Updated on 14/10/25 by Ben_OVO:

Sorry to hear we’re not getting your meter reading automatically. Check out the advice below on reading your smart meter manually:

For SMETS1 ‘Secure’ smart meters:

There’s slight differences between the the S1 meters we used to install. To take a dual (day/night) reading for Secure Liberty 110 S1 smart meters (which are designed to work best with storage heaters), press 9 on the meter’s keypad. If you’ve got a Secure Liberty 100 S1 smart meter, press 6 to confirm the Day and Night meter readings (pressing 9 will show the reading if you’re a single rate member with this meter).

For SMETS2 Aclara, Flonidan, Honeywell or Elster smart meters:

	Aclara (Elec) / Flonidan (Gas)	Elster (Elec) / Honeywell (Gas)
Reading the meter	Elec: Press A three times until TOU Rate 1 appears. Gas: Press C to wake up, then C to access the menu. Use B to scroll and C to select the reading option.	Elec: Press the top button once or twice Gas: Press the circle button once or twice

You can submit reads on the ‘Meter Readings’ page of your online account or OVO app (download for Android or iOS).

As it looks like your smart meter has lost communication, you can help diagnose what might have caused this by carrying out a smart meter health check for your meter type below, then reaching out to the Support Team with the results:

SMETS1 Secure Smart Meter Health Check guide

The SMETS2 Smart Meter Health Check

Further troubleshooting tips can be found on our website here, and we’ve also got a great Forum page that gives advice on identifying smart meter issues via your online account / app:

Hopfullye we can get the issue resolved quickly so you can continue enjoying the benefits of your smart meters!

OVO customer but not got a smart meter yet? - Book today!

Interested but not yet an OVO customer? - Check out our plans!

PeterR

T

tlfcampbell

Newcomer

Hi, I had a smart meter fitted last year and whilst my electricity readings have been submitted it seems that there are no gas readings. My contract is coming to an end and I need to see what package to go on, but I can't really do that without seeing the true cost up to this date.
What do I do?

X

xenicus

Newcomer

Hi all,

I seem to have the opposite problem that many of you have. I had a smart meter installed a few months ago. It has never sent electricity readings however gas seems to work fine.

Every button 1-9 I press just says "NOT USED" and shows IMP KWH. I'm not convinced its been configured correctly.

Anything I can do or so I need to (keep waiting) for an engineer visit? I can't even see how to take a manual reading at this point and my bills are being estimated highly.

Thanks

Eva_OVO

OVO Staff

I moved your query over here, @tlfcampbell, take a look at the best answer for more info! :)

The same would apply for your electricity meter, @xenicus, your meter reading will be displayed after "IMP kWh".

My friend told me how electricity is measured and I was like Watt!

X

xenicus

Newcomer

The reading isn't displayed. The smart meter isn't working and despite being promised a repair it is still not fixed.

F

faraz

Newcomer

Hi,
I had my smart meter installed in the mid of Jan 2019. I was under the impression that OVO will get the actual readings automatically and I will be paying the exact amount. I was billed the same estimated monthly cost in last month's bill.

I thought that might be because it is the first bill since the smart meter and the actual usage billing probably would be applied to the next month. But even this month I have been charged the same average estimated usage amount.

The reason I want this is, I do not want to have a huge amount outstanding at the end of my contract with OVO if I do not want to stay with them or even in the same flat.

Nancy_OVO

Retired Moderator

Hi @faraz - check out the best answer at the top of this thread for more information!

Your guiding light(bulb)

J

JMD

Newcomer

The sole reason for the installation of the smart meter was so the meter is read automatically! What is the point of having one installed if I doesn't work? Why doesn't OVO fix this problem? They are the one who are aware that they are not receiving the signal / information and are therefore unable to supply correct bills.

Show more replies

How do I read my new SMETS2 meter manually?

For SMETS1 ‘Secure’ smart meters:

For SMETS2 Aclara, Flonidan, Honeywell or Elster smart meters:

22 replies

For SMETS1 ‘Secure’ smart meters:

For SMETS2 Aclara, Flonidan, Honeywell or Elster smart meters:

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For SMETS1 ‘Secure’ smart meters:

For SMETS2 Aclara, Flonidan, Honeywell or Elster smart meters:

For SMETS1 ‘Secure’ smart meters:

For SMETS2 Aclara, Flonidan, Honeywell or Elster smart meters:

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