Green tech & greener living

Hi there,  I have installed my first Easee One charger at my home this week, and successfully linked both my BMW i3 and i4 to the charge anytime app with Kaluza. For some reason my BMW i4 isn’t updating on the app and shows that it was last updated on Monday. I have charged the car a few times since then.The charge anytime app is also saying the car is currently charging, the car is not plugged in and the car is with me on my commute. I also cannot see the i4 in the savings tab. The i3 seems to be absolutely fine however, and I can also see it in the savings section of the app. Is there a reason why this isn’t updating, and have I still been using my charge anytime tariff to charge the car? 

Hi, I’ve just seen that OVO Charge Anytime is going to be incompatible with Ohme chargers through the Ohme app. (Annoying as most users have noted). Currently there are three of us using the Ohme app with one car (VW ID3). I’ve followed the instructions to move charging to the Charge Anytime app and this worked for me but my wife gets an error message when she tries this. Does anyone know if more than one user can use Charge Anytime with the same car?

I like the new EV Insights page. However, I think there’s an error in the CO2 estimate. It says last month my emissions were 1701.72kg less than a Ford Fiesta.First it’s an estimate, when I studied physics I was taught to think about what the uncertainty is. In this case it’s probably plus or minus 10 kg. Anything after the decimal point is meaningless.More importantly I think you’ve probably misplaced a decimal point and the estimate should be a tenth. So 170kg. I thought you’d like to take another look at this.

I have a Wallbox Pro charger which I use with Charge Anytime to charge my Porsche Taycan. Will this charger still be compatible with Charge Anytime after your updates in July?

I am about to buy a Kia EV6 and I believe it is not compatible with the ‘charge anytime’ offerings, however, if have one of the two OVO recommended charger installed as per the recommendation here https://www.ovoenergy.com/electric-cars/smart-charger? does this allow then Charge Anytime offering/saving to be used? Many thanks in advance.

Gone through the survey, agreement and deposit paid phase.And no follow up.Phone number given is out of service and the email address doesn’t respond!Does anyone have contact info that actually works?

Just seen the email from Ovo about needing to take steps to keep on the Anytime plan.  It includes this statement   Step 1- Disconnect your charger from Charge Anytime Anyone know what his means? Disconnect your Ohme car charger from the mains? From the car ? Or is it just unlinking Ohme and Ovo via the apps?  If so, poor choice of language I'd say!Thanks  

I am going through the process of setting up my Ovo Charge Anytime Account . I have got to the stage where I am instructed to cancel the Charge Anytime add-on from my Ovo account app, but I have an error message saying it couldn't be done.

Why do you need to send someone around to read a smart meter ?

Hi newbie here,  recently acquired a RAV4 PHEV and wall charger.  Wall charger is ABBA and is not compatible, but car is  (Beta mode).Now I pugged the charging cables into the wall charger and the car at 14.30 (last updated time stamp on the CA APP),  It is now 1515 and the app is still saying car unplugged.  I had set it to charge by 1600 hrs to check so as to check the whole thing worked, but how do I know?  the app says allow up to 30 mins for the car to send an update. but that time has been and gone, and nothing is happening.no charging schedule in the car, none on the wall charged, just in the CA app?  What am I doing wrong? the car and the toyota app can communicate via wifi, CheersCraig

Hi, can anyone help please?We have had the Hypervolt 3 charger installed today, we also have solar panels, our car is a Ford Kuga.I know the Ford is not compatible with Charge Anytime, that is why we opted for the Hypervolt 3 Charger.I have tried to charge the car this afternoon, it charged a small amount until the solar generation dropped due to clouds and sun movement, however I was expecting the mains supply to kick in and trickle charge the difference as necessary.Having looked at the Hypervolt app it is stating “Waiting for solar”, and the charging mode seems to be set as Super Eco, research has shown this means it charges ONLY from solar.Hypervolt instructions say that the mode I want is Eco, this prioritises the solar power but tops up with mains power as necessary.The Hypervolt app is controlled by an OVO integration - I am assuming this is via the Charge Anytime app, as that is where the link in the Hypervolt app takes me.My

Hi,On Monday 19th may an engineer came to swap up from RTS to a smart meter. I explained to him that the meter was dusty because the housing association replaced the cavity wall filling and they blew all the old cavity from the terraced house next door into our porch like confetti. The engineer started work and then said he was worried about the dust and to rebook with a full face engineer.On Tues 20th I rang ovo to say this and they said he has flagged us as possible asbestos. I advised again it isn't asbestos but general dust and cavity filling (I didn't realise I should have dusted and cleaned the meter before his visit!). The Ovo customer service person told me I needed to get in touch with SSEN as they fitted the meter in the 90s. So I emailed SSEN and they said "SSEN engineers are electrical engineers and do not hold license to attend to asbestos . Unfortunately your supplier has given the incorrect information." I emailed Ovo a week ago today sending pics

Had a new smart meter fitted, right afterwards, our broadband ADSL wasn’t working and mobile phones, for 2 hours.Coincidence, or does the meter produce a burst of data when its first plugged in that swamps the local area with interference ?

I heard mention the other day that if you have a smart meter and are on an Economy 7 tariff and you want to change to a single rate tariff, that you need to have your storage heaters rewired, and you can’t just switch tariff’s like that, is this true ?

Hello,it's nearly time to renew my plan and it seems most plans have boiler cover however as i begin the application process it tell me my make of boiler (an Ideal) is not covered - quite odd as its a popular make.

All,!--startfragment>I have OVO’s Boiler Cover, which includes annual servicing. Last year, I had to file a complaint to ensure the engineer arrived on time. Unfortunately, this year has been no different—Corgi customer service has been unhelpful, mentioning booking slots and cannot do servicing within the first six months of policy renewal, despite no reference to this in the policy document. Has anyone else experienced similar issues with OVO’s boiler cover?Calling OVO’s customer service hasn’t been helpful either.Thanks,Arun!--endfragment>

Hi can I get Ovo to pay me what I am owed from my solar panels? Since SSE sold us out without warning I’ve not had a single payment from Ovo. I’m tired of being fobbed off with “expect payment in 10days” It never happens. Since my first readings in September I still haven’t been paid and it’s now nearly February. I’ve also given Decembers readings and been told not to expect payment before March.Why is this? It only took SSE 4 weeks to pay out. I am desperate for money and incurring debts I’ve never had before. We hardly dare put on the heating and we are both in our 70s and very poorly. We couldn’t even afford Christmas presents . I am so dejected. I’ve now got a claims number but have been told it will be (guess what) 10 days before they deal with it. This is the third time I’ve rung about it. Why didn’t they give me a claims number after my first phone call? I could have been well through the process by now. Can anyone help or advise me?

OVO having installed a Givenergy AIO battery Gateway and PV panels about 6 months ago, I now intend adding an EV charger. The EV installation team now insist that additional groundworks are completed involving drilling through a 3m thick granite and concrete wall.The solar and battery installation (using a 5m long catenary) was signed off by OVO engineers as the only reasonable method of connecting a detached garage to the meter box without drilling through the aforementioned granite wall. The panels and AIO are up and running and working fine and appear safe as the catenary is 4m above ground. Has anyone else faced this situation as the intention was always to add an EV charger at a later date?Failing that, does anyone know a reputable installer in the SW area (Plymouth)? 

 I had my smart meter fitted and everything has worked great so far. The only problem is that after about a month the electricity estimated bill reset to £0.00 to start calculating for a new month. So far though, the gas just keeps increasing. My bill online is all fine and my direct debit hasn't changed but it's frustrating to not be able to work out what my gas bill will be for the next month. Anyone got any ideas how to sort this out?Thanks 

I’ll be looking to get a EV charger fitted in the future. I understand my fuse cutout (biscuit tin type) needs upgrading by the DNO which I have requested.I suspect I need my isolation switch also changed . Can OVO do this , I’ve been told it is surprising this was not done , or reported when OVO changed the smart meter in 2021. (Should OVO have changed the meter with this old cutout ?)Am I now likely to be charged for this service? Also unclear if the meter tails would need any upgrade. Any help with next steps appreciated   

Hi all,Very quick question as a search seems to generate an answer which is then quickly contradicted!I pick up a MY22 Kia EV6 later this week & want to get a home charge point installed (it’s not particularly urgent as I can charge at work in the meantime and I’m only doing 400-ish miles a month).My home has solar panels, generating anything between 10-25 kWh per day at the moment. No battery currently but that’s on the radar in a year or two.As I work from home two days a week, my aim is to charge during the day from the solar and sign up for Charge Anytime to act as a backup during the Winter months and for any night time charging that might be required.Reading through the various page, it seems that there are only two chargers which are compatible with solar - Indra & Hypervolt.Does anyone have experience of either of these chargers with their own solar setup, or is there anything to be aware of which might lead me to one over th

I know this might seem obvious to some people but how do I stop charging the car during scheduled charging if I need to use the car? I’m reticent to just try and pull the cable out of the car charger point, is there an option in the OVO app to stop charging, I have an Andersen A3 charger.TIA

My car is not on your list, it's a Vauxhall Moka e will that be a problem? 

We’re considering installing a charger at our house. Will either of the chargers Ovo install work with any type of electric car? Are there any drawbacks with Ovo installing a charger as opposed to a local specialist electrical outfit? 

Just had my RTS switchover. New meter and my Tarrif is Economy 9. I am a veteren from the old THTC system that SSE had.  I now have a smart meter. However, I have forgotten how it all works. Should I leave the immersion switch on beside my water tank???? I am sure in days gone by, it used to switch off automatically but now stays on outside the off peak charging times. Please see photo (I switched off manually). Also I didn't realise you need a degree in 'Utilities' to work out the best energy usage!!!!