Hi,
On Monday 19th may an engineer came to swap up from RTS to a smart meter. I explained to him that the meter was dusty because the housing association replaced the cavity wall filling and they blew all the old cavity from the terraced house next door into our porch like confetti. The engineer started work and then said he was worried about the dust and to rebook with a full face engineer.
On Tues 20th I rang ovo to say this and they said he has flagged us as possible asbestos. I advised again it isn't asbestos but general dust and cavity filling (I didn't realise I should have dusted and cleaned the meter before his visit!). The Ovo customer service person told me I needed to get in touch with SSEN as they fitted the meter in the 90s. So I emailed SSEN and they said "SSEN engineers are electrical engineers and do not hold license to attend to asbestos . Unfortunately your supplier has given the incorrect information."
I emailed Ovo a week ago today sending pics (attached) we have dusted and hoovered the meter cupboard and advised about the cavity filling again. Our house was built in 1972 and it is a row of terrace houses. My parents bought theirs, but a half of the ones in the street are still housing association owned. My parents (88 and 90) have just plodded on with their meter whereas all the H.A ones and private houses have all changed theirs over the years. I have explained this to ovo.
I did see on the forum that someone here arranged for ovo to take a sample of the board-can anyone help me with this? The guy who originally visited said just re-book for an engineer with face mask, customer services told me this info wasn’t correct and the engineer is just a sub contractor and doesn’t know the system. But they also told me ssen would send someone and that is incorrect.
I’m now at a standstill with clinically vulnerable elderly parents and worried about the switch over (which someone on forum has already advised won’t happen till sep).
Can anyone help please?
