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Best answer by Chris_OVO

Hey ​@Dewi,

 

Just adding a public update for any viewers to the thread as we’ve been chatting offline. I’m happy to report that we’ve got next steps for you and that we’re waiting on confirmation from the national grid. 

 

Please keep us updated on your progress with the install and we’d love to see some photos when it’s completed 😍 

3 replies

Chris_OVO
Community Manager
Chris_OVO
Community Manager
June 2, 2025

Hey ​@Dewi,

 

Welcome to the community! 

 

I understand you're concerned about the lack of follow-up. To help me look into this, could you tell me when the survey was completed or the last time you had any contact about the installation?

 

If you’re already an OVO customer send me a private message with your account number through my profile and I'll see if I can chase up some answers for you.

Renewable energy jokes never get old.
D
Rank 1
DewiAuthor
Rank 1
June 2, 2025

Msg sent

Chris_OVO
Community Manager
Chris_OVOSolved
Community Manager
June 5, 2025

Hey ​@Dewi,

 

Just adding a public update for any viewers to the thread as we’ve been chatting offline. I’m happy to report that we’ve got next steps for you and that we’re waiting on confirmation from the national grid. 

 

Please keep us updated on your progress with the install and we’d love to see some photos when it’s completed 😍 

Renewable energy jokes never get old.
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