Gone through the survey, agreement and deposit paid phase.
And no follow up.
Phone number given is out of service and the email address doesn’t respond!
Does anyone have contact info that actually works?
Answer
Solar installation - Lack of communication
Best answer by Chris_OVO
Hey
Just adding a public update for any viewers to the thread as we’ve been chatting offline. I’m happy to report that we’ve got next steps for you and that we’re waiting on confirmation from the national grid.
Please keep us updated on your progress with the install and we’d love to see some photos when it’s completed 😍
Hey
Welcome to the community!
I understand you're concerned about the lack of follow-up. To help me look into this, could you tell me when the survey was completed or the last time you had any contact about the installation?
If you’re already an OVO customer send me a private message with your account number through my profile and I'll see if I can chase up some answers for you.
Hey
Just adding a public update for any viewers to the thread as we’ve been chatting offline. I’m happy to report that we’ve got next steps for you and that we’re waiting on confirmation from the national grid.
Please keep us updated on your progress with the install and we’d love to see some photos when it’s completed 😍
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