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A
Rank 1
akottekkat
Rank 1
May 29, 2025
Solved

Boiler cover by Corgi, engineer not on time!

  • May 29, 2025
  • 2 replies
  • 286 views

All,

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I have OVO’s Boiler Cover, which includes annual servicing. Last year, I had to file a complaint to ensure the engineer arrived on time. Unfortunately, this year has been no different—Corgi customer service has been unhelpful, mentioning booking slots and cannot do servicing within the first six months of policy renewal, despite no reference to this in the policy document. Has anyone else experienced similar issues with OVO’s boiler cover?

Calling OVO’s customer service hasn’t been helpful either.

Thanks,
Arun!--endfragment>

Best answer by Emmanuelle_OVO

Hey ​@akottekkat 

We're sorry to hear the engineer arrived late to your annual boiler service appointment. All of our engineers are rated by our customers so your feedback is really important to us. Your policy documents should state which month we'll complete your annual boiler service by, and an engineer will be in touch directly to arrange a suitable appointment with you. Should you wish to speak with our Service Management team, you can reach them on 0330 102 8905 - hold to be connected to OVO Home Services then select option 2.

Hope this helps.

2 replies

C
Rank 6
chrisablake
Rank 6
May 29, 2025

I have OVO cover for annual Service I don’t have a repair contract 

Ive had a good experience for my annual service. I did have to contact OVO in the beginning,to ensure they came and did the service when I wanted it done. as I have a new boiler, I explained, it needs to be serviced within the parameters of my guarantee or the guarantee would/could be void. Customer Service where very helpful and arranged convenient date.for an engineer to visit. No hassle. 
Shame you’re having these issues, other than contacting customer service I don’t know how you will resolve this. 
Good luck for the future. 
 

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Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVOSolved
Retired Moderator
May 30, 2025

Hey ​@akottekkat 

We're sorry to hear the engineer arrived late to your annual boiler service appointment. All of our engineers are rated by our customers so your feedback is really important to us. Your policy documents should state which month we'll complete your annual boiler service by, and an engineer will be in touch directly to arrange a suitable appointment with you. Should you wish to speak with our Service Management team, you can reach them on 0330 102 8905 - hold to be connected to OVO Home Services then select option 2.

Hope this helps.

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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd