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Best answer by Abby_OVO

Hey ​@CinderKona 

 

Have you tried the OVO boiler cover service? We do cover Ideal, (unless it is an Istor model), so you should be able to sign up. Have you tried going through the online portal to sign up? The team did say the only other reason there could be an issue would be if it’s older than 18 years. 

 

If you have tried online and have had issues there, they have suggested giving the team a call on 0330 102 8256 to speak to the sales team if you’d like to know more.

1 reply

Abby_OVO
Community Manager
Abby_OVOSolved
Community Manager
June 2, 2025

Hey ​@CinderKona 

 

Have you tried the OVO boiler cover service? We do cover Ideal, (unless it is an Istor model), so you should be able to sign up. Have you tried going through the online portal to sign up? The team did say the only other reason there could be an issue would be if it’s older than 18 years. 

 

If you have tried online and have had issues there, they have suggested giving the team a call on 0330 102 8256 to speak to the sales team if you’d like to know more.

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    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

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