My account

The recent unprecedented fiddling with fixed tariffs at government diktat had suppliers scrabbling around to find workarounds within their existing billing frameworks. OVO decided that the way forward was to determine fixed tariff contracts on 31 March 2026 and start new ones on 1 April 2026. This was probably fair enough as a one-off stop-gap workaround.However, looking at the special terms and conditions for Extended Fixed tariffs, I see a potential bone of contention:   6. Early exit fee    If you joined OVO Extended Fixed on or before 01 August 2025 6.1 If you change your supplier or plan for electricity or gas, or both, before the Fixed End Date, we may apply an exit fee of £75 for each fuel (Early Exit Fee). If you joined OVO Extended Fixed after 01 August 2025 6.2 If you change your 

When I switched to a smart meter due to the RTS switch off my supplier was OVO and I was told that everything would sort itself out in 6 weeks. In the meantime I decided to switch supplier and chose Ecotricty. When I was talking to them about this (July 2025) they said that I had two meters registered to me my new smart one and one that must have been the old rts meter. They took on my supply for the smart meter and everything has been fine and I assumed that the other meter still being registered to me was part of the 6 weeks needed to sort everything out. Fast forward to now and I’ve been looking at electricity prices due to the Iran issue and noticed that OVO never appeared in any results so I went to their website and entered my details and got this. So I still have my old rts meter registered to me and this would appar

Hello, I have recently had new tenants move into my rented property and I would like to change the account from being in my name to being in their name? 

Why is my DD payment that came out not showing on my account? I am having nothing but problems with Ovo at the minute and alraedy have a case going with the Ombudsman. But it just seems to be an ongoing problem with my account. How long does it take for a DD payment to show on my account?

Where can I find the unit and standing charge rates for fixing on the current 1year/2 year deal - or are they the same rates on the current rolling plan?

I have been paying OVO by direct debit for years. My direct debit has decreased from £150 to £75 a month. When checking my account, there appeared to be a big balance of £2800 in credit. I was told there was a billing hold on the account and it would be resolved within 14 daysThe balance redcued to £840.I asked for a refund and was told I would get a cheque within 10 days.No cheque!Now, I have asked what the reason is. Apparently, a billing hold which I already knew about.I have given up to date meter reading and the meter is sending out readings correctly. How can this be resolved quickly so I can move away from this attrocious supplier? Naz

I noticed on my Plan Page of my online account that some changes have been made. I understand WHY they have been made, but I have not had any input on these changes.“Thanks for staying with us” is a bit presumptuous when I have a) not received any details about this new One Year Fixed Rate Plan which is going to start on April 1st and b) not been asked to accept the changes. The Fixed Rate Plan I did accept was due to end on August 6th 2026. I am surprised this has been done before any details have been received by me.  

Hello, I have recently changed from payg to pay monthly but the smart meter is still in pre payment mode. I am worried that when the balance goes to 0 my electric will go off. How long does it take for the meter to change to credit mode and will the power go off when the balance reached 0. If it does run out is it possible to top up the meter now im on pay monthly. Thanks in advance for the info. 

Has anyone else had a continual ongoing battle with ovo to try and stop endless price increases? so far my 'fixed rate' dd payments have increased from £76 pcm to their current estimate of £293 pcm... for a small 3 bed semi!!! any suggestions about how to prevent my impending bankruptcy at the hands of ovo energy? TIA.

3 times this year I have received a bill which covers just 1 day (or zero days) after my usual bill has been issued. My billing period is 6th to 5th. I don't have a DD, & I don't have a smart meter. I pay for what I use monthly. I give a meter reading on the 6th of each month.Looking on the website the usual bill for 6th Aug - 5th Sept was ready, but there was also a bill for 6th Sept - 7th Sept. On 2 previous occasions I've had "zero" day bills for 6th July - 6th July, and 6th April - 6th April. I emailed OVO on 2 previous occasions about these spurious bills. I received a phone call back, but they couldn't explain why this was happening. There appears to be some kind of glitch in their billing system. I was wondering if anyone else has had these.Another odd thing is that the amount that I owe on the email I receive doesn't correspond to the total amount of the bills when added together. For example, my bill for 6th Aug - 5th Sept was £104.91. The 1 day bill for 6

Only place I could find a mention of times for E7 were on this page:https://www.ovoenergy.com/guides/energy-guides/economy-7The exact time window varies depending on your energy supplier, where you live, and other factors. But generally, the 7 off-peak hours fall somewhere between 10pm and 8.30am. (Remember, this can change with British Summer Time). I am not looking for a 'general' idea of what time OVO E7 hours are. I am looking, and have been looking for exactly what those hours are. This information seems to have been deliberately hidden from both the public, and your customers. Is this hidden so well for any particular reason? Is it something they vary regionally, or from day to day? 

Anyone having issues accessing the OVO app this morning?

To save energy I try and use the washing machine and dishwasher on my Economy 7 night tariff by the use of the inbuilt timers. The thing is that I assume the switchover occurs sometime around midnight and again at 7am in the morning. The Ovo Energy website says to check the actual times (which can vary) with your energy provider i.e. Ovo Energy. I can find no specific information on this online so would need to contact them. However because I manage my account online I don't think I am allowed to email them. Have tried before on another topic and never got a reply. Is there any easy way to get the info other than sitting by the meter and waiting for the click 😃

Customers on variable tariffs (SVT) are being notified these days of tariff increases from 1 January. At the same time, many are being given the opportunity to switch to a fixed-rate tariff. I am trying to decide whether it would be a good idea to fix, but I’m not sure I have all the information I need. Gas hasn’t been invented yet in my corner of the world, so I’m only interested in electricity tariffs.Cornwall Insight are a well respected crystal-ball gazer where energy prices are concerned. Their predictions for 2024 show small ups and downs in unit prices, but one startling forecast is for a hike in the standing charge of the order of 15% on 1 April. For a light user like me, this is hugely significant. On SVT, the st

Economy 8 times, is there a place online I can find these to check the current ones ?Note, this is not E7, or E10, or E9, and comes with 3 periods of off peak.No it isn’t listed in my online OVO account, I couldn’t find it mentioned in my smart meter display, and so far, awaiting reply back from OVO via Facebook. ( So far they have given me E7 times. )And it changes more than twice a year doesn’t it ?Eg. if the weather is really bad.Otherwise, the only solution I can think of is have Home Assistant monitor the storage heaters 24/7 and report any changes.Apart from the old fashioned one, of checking 5 minutes before and after every hour of the day to see when they are on and off, and then narrowing that down by keeping an eye on the heaters so you can determine to which minute the reduced rate of electricity kicks in, which is a very tiring solution I would prefer to avoid doing again !

Hi everyone,I’m looking for advice because something doesn’t seem right with my electricity usage.I live in a flat, and until recently our usage was around 100 kWh per month. However, it has suddenly increased to around 20 kWh per day, which is a huge jump.To investigate, I turned off the fuse box inside the flat (old-style fuse box with removable fuses), so everything in the flat should be off. Despite this, the electricity meter is still recording usage.There is no main isolator switch installed — just the meter and the sealed main fuse. Even with all circuits off in the flat, the meter continues to increase.The property is a flat with neighbours next door, upstairs, and nearby, so I’m concerned it could be:Something wired before the fuse box (e.g. immersion heater or similar), or A possible crossed meter / shared supply issueHas anyone experienced something simi

How do i contact Ovo Customer Services - is it only through this forum?

HiWe have a capped pipe in our living room we think it might have been used for a gas fire not too sure. It goes up into the ceiling and we've no idea where it goes from there. How do we find out if it is still a live gas pipe. We want to decorate and would like,e to have it removed. 

Can OVO say whether the removal on 1 April 2026 of the cost of the ECO and most of the RO will benefit all their customers, regardless of the type of plan they’re signed up for? We learned that curtailing these costs will lead to a £134 reduction in the typical medium-consumption household’s annual energy bills. It’s impossible to work out whether these costs are currently covered by unit rates or standing charges, and no-one seems to know how suppliers are going to act to reduce bills. Am I going to have to pay a £75 exit fee to escape from a fixed-rate tariff so I can earn - how much? Does anyone know what OVO is going to do?

Hi all, I just wondered if anyone could help? I’m new to OVO I’ve only been with them for a month.My standing direct debit is £59 a month which came out yesterday or today but my account said my balance is still -£100 so I’ve paid a further £41 to cover the £100 and it’s still saying my balance is -£60 but i’m not sure why I still owe money?

Hello, I have a very old imperial meter made by Parkinson Cowan (Ser/ No S512290) that works in ft2. Would someone kindly help with the conversion to kwh please. I also would like to know if it measures in ft2 or 100ft2. This is an image, many thanks.