Has anyone else had a continual ongoing battle with ovo to try and stop endless price increases? so far my 'fixed rate' dd payments have increased from £76 pcm to their current estimate of £293 pcm... for a small 3 bed semi!!! any suggestions about how to prevent my impending bankruptcy at the hands of ovo energy? TIA.
Best answer by Darran_OVO
Updated on 29/07/21 by Jess_OVO
If you’re a Pay monthly customer on a fixed plan, you’ll pay for your energy by a Direct Debit, a month in advance. This is set up when you first join and amount you pay will be calculated based on the information you give before you switch. It’s worth mentioning that the ‘fixed’ part of your plan refers to the price per unit and the daily standing charge which don’t change.
However as the amount you use may change, we’ll regularly check that your monthly payment amount is enough to cover your energy costs and leave you with a clear balance at the end of your plan.
Check out our Direct Debit “check in” process here or watch the video below for more info -
There’s also some really helpful advice here in understanding the calculation we carry out when checking your Direct Debit amount -
The more information we have about the energy you use, the more accurate our Direct Debit predictions will become. If you haven’t got one already we’d recommend upgrading to a Smart Meter for the most accurate usage projections.
If something doesn’t seem right or you are struggling to afford the suggested Direct Debit amount, reach out to the Support Team, who can check the sums and may be able to help signpost additional support.