Electric vehicles

HiI am an OVO customer and have just ordered my 1st EV.I have been advised about OVO Beyond and that you can bank 100 miles a month.What isn’t explained is, exactly how does this work or get calculated? How do you bank and claim the miles?Any help would be appreciated, thanks.

We have recently bought a Jaguar I-Pace, and we have been offered a free EV charger from them, but it is a podpoint. We are now in a quandary as to whether to have OVO fit their charger at cost, but allow OVO anytime, or have Jaguar fit a free one, but not compatible with a Podpoint. Is there any news that OVO may allow podpoint in the future?

Charge Anytime  When I tried to Addon charge anytime tariff gets to last page says Sorry, there's a bit of a problemWe couldn't connect to your EV charger.Omhe home pro charger which works on OVO standard tariff  any one fixed this problem I have emailed smarthome they are looking into this but no reply since last week 

Do any Audi owners use MyAudi app with Ovo Charge Anytime? I am having to do constant resets as the MyAudi app overrides charge anytime with random timers.Its driving me crazy! After the usual advice to uninstall/reinstall/update etc etc without improvement, it seems you can’t use the two apps together. But that completely defeats the point of charge anytime!! Why would I want to pay 22p per kWh when I’m signed up for 7p ??

I have a Charge Anytime account and my Hyundai is a registered car. My Indra Smart Pro will be installed next month by OVOs technician. How do I transition from my present arrangement in which charging is by reference to a supported vehicle to charging by reference to the Indra?Should I keep the account and delete the Registered Car (Hyundai) or delete the account and go through the process of opening a new account and linking to the device? Should I notify customer support in advance that I am about to make the transition so that I can benefit from Charge Anytime immediately after installation or allow some time for the changes to take effect?Finally, may I expect OVOs technician to deal with adjusting my account after installation to resolve these issues?  

Hi,my new OHME Pro which didn’t ever work is now replaced and working. I have questions 😂 however, I just tried to get charge anytime but it tells me my vehicle isn’t able to work with it MG4 so can’t register with charge anytime!   Q1. Is this right? I just put my charger on my car and it’s all reacted but says it’s now scheduled. Given me a list from 18:00 on but my MG4 app is not showing it’s charging and I’m confused (easily done 😂)Q2. Is there something else I need to do?  Imconcerned I’ll get up in morning and it won’t have charged! 

Just got going with Power Move Flex along side Charge Anytime this morning. I have the Charge Anytime schedule set to max charge of 80% at 09:00. The car has been plugged in since Saturday evening and seemed to be charged to 81% this morning (which I guess is within spec).I happened to go into the garage at lunch time and discovered that the car was charging again. Quick look on the app shows that it has reached 84% and it's still charging at max rate. What is going on? Does Power Move Flex cause Charge Anytime to ignore the max charge percentage?If I understand Power Move Flex correctly, I am supposed to keep the car plugged in as much as possible so that OVO can better decide when to actually charge the car. However, if it is going to keep charging the car above the set maximum percentage, then I don't see how I can keep it plugged in. 

A warning to charge anytime customers. I received our monthly bill yesterday and thought it looked quite a bit higher than normal (around £80 more), when I checked I noticed the charge anytime credit was missing from the bill.  I took a look in the app and found that our car, a Tesla M3LR, connection had expired and had been since the 6th September!!!  (we connect directly to the car rather than via a smart charger).  We're not sure why this happened whether it was a Tesla software update or something OVO’s end. As we never really go into the app to alter the charge schedule we weren't aware that the car had become disconnected 🙁  Due to the timing of the bills and when it became disconnected it wasn't apparent until I got the latest bill. Last months bill was normal and as the connection had expired a week before the end of the bill period the credit appeared on the bill and was around the normal amount.I have emailed the chargeanytime team to ask for a feature reques

I had a Easee charger fitted as recommended by my electrician last year. I am due to take delivery of my Kia EV shortly. I am also a OVO energy customer. Bizarrely I seem unable to take advantage of the anytime + tariff as i have neither a compatible charger or car. How can this be the case? Has it now come to the point where you choose the car and charger based on an available electricity tariff?! Com on OVO get Kia on board ASAP.

Why is “night rate” electricity much cheaper to have if used with an electric vehicle tariff than a straightforward (Economy 7) storage heating tariff and why is the cheaper tariff only available if you own an EV?

Ok so this seems to be a problem with Audis after doing some research. I have a project ev charger and after doing through all the options I can’t get the app to charge via the smart charge. So annoying. You connect it to the car, the app says it’s connected you tell it when you want it charged by and it does nothing all night. Even when you press for an urgent charge it doesn’t work. Contacted the support email, not much help to be honest. Anyone sorted this problem out? 

Hi,  I have been very happily using  Charge Anytime with my Tesla for the past 2 years.  My son is now also planning to get a Tesla but under a lease scheme. I believe he would have his Tesla account linked by the Lease company as a driver of the vehicle. The limitation on adding a second Tesla to your Charge Anytime account is you have to use the same Tesla account. Can this be achieved if the Tesla account I’m currently using is identified as  a driver of the leased Tesla?  I think added drivers get access to most features so I’m hoping this would work. Can anyone confirm this?  Unfortunately I only have an older  Hypervolt V2 charger so that’s not yet compatible with Charge Anytime.  Many ThanksRob

We left OVO at the end of last week but I now seem to be stuck with the OVO Anytime tarrff configured on my Ohme ePod charger.I’ve called Ohme, who say I need to speak to OVO, who say I need to speak to Ohme - it seems neither is sure how to remove the tariff, so I can go ahead and set up a new tariff with my new supplier.Has anyone here experienced this before, or know how to get this resolved?(Until its fixed I fear I’m either not going to be able to charge my EV at home at all, or wont be able to get the best rates from my new supplier)

Does anyone else have a Project EV charger and uneventfully using the Project EV app?For over a year that's what I did, got home plugged car in and the timer set in my car (Nissan Leaf e+) used the off peak electricity kindly provided to me by OVO.A few weeks back Project EV sent an email suggesting I migrate to Electric Miles, which I did. Setup wasn't straightforward,  but it was manageable, however  its reliability causes anxiety.Now when I plug in I don't know if I'll wake to a night without charge,  like this morning. I went to the Electric Miles app and it's asking me to add a charger (already done, more than once). To be fair, their Support does respond, but not always with a solution. Some replies have been to the effect of stating awareness of a problem and working on it.Is it just me?

Hi, i have a BMW I4, a company car, and i need to enter the actual kwh into my company app for business mile reimbursement.  I have been using 7p as this is the charge anytime rate but when i calculated the actual reimbursement i have had over the last 3 months it averages, each month, to 10p / kwh so less reimbursement than i was expecting.  I was expecting a reimbursement per charging session of 16.44p (23.44p - 7p) to take me to 7p actual.I don’t have the override feature enabled so i was surprised by this.Anyone else see this?thanks for any help!  

I have my EV signed up to Ovo charge. I have the App, I have the card but how does on use it!I’ve had a very stressful day trying to use public charging and had to resort to first downloading those charger Apps but failing to get them to work and eventually just using my debit card with still some difficulty! In fact it was an octopus customer who rescued me by simply holding his octo card to the contactless and it going right through thank god. I’m now fully charged to journey home.  do I just hold it to the contact point? Like a debit card? I’m such a noob to this so clueless without instructions 

The Leaf isn’t on the list of vehicles that OVO says is compatible with their systems. Does anyone know why?  I’m asking as I have a smart meter, a smart charger (not one of the ones OVO recommends) and solar panels and was hoping to benefit from the V2G when is is fully up and running.. 

Hi all, So I’ve joined the Power Move Flex with Charge Anytime.  I’m looking for clarity on what constitutes a session. For every 3 hours is a session but if I plugged in for 6 hours does that count as 1 or 2 sessions?  Wondering if I would need to unplug and replug in day every few hours or at least every day or can I leave it constantly plugged in, if for example I didn’t use the car for a few days.  thank you  

Hi Folks,I’ll begin by saying the setup for EV charging hurts my brain!I have a Cord One charger, which is meant to be Ovo compatible and I’ve been using their recommended app from Monta to manage smart charging.I’m on Ovo Charge Anytime and also have the CA app installed on my phone. I’m not sure if that’s needed or not though. It seems like that and the Monta app fight for the right to schedule my EV charge times.To confuse myself further, I’ve just enrolled in the Power Move Flex option where I’m supposed to have the car plugged in as close to 24/7 as is practical.My dilemma is, if I set my Monta app to smart charge then the Charge Anytime app doesn’t see the car as being plugged in, so does that mess with the Power Move Flex sessions? However, if I set the Monta app to ‘Charge Now’, then the car is being charged at any time, day or night, and I don’t know if I’m then paying peak rate for the electric.Should I even have both apps installe

Does anybody know if you can use charge anytime with a compatible vehicle using the standard 3 pin mains charger ?

Hi,I’m considering to start using OVO for public (AC) charging of my electric car.But: the public charging station closest to my house, so preferred station to use, is not showing on the map in the OVO app. No idea why, two other stations a little further away from the same operator (TotalEnergies / Greenflux) are shown. It’s definitely not a new station. And it works. It is visible in pretty much every other charging app I have.How can I get OVO to add this specific charging station to their map/database?Rough location: The Netherlands, Utrecht, De Meern.Thanks,Matthijs

Hi, trying to charge my Hyundai Ionic 5 for the first time, appreciate it's only beta at present.  I've plugged in but ca app says unplugged and no urgent charge option. Any ideas please?