Charge Anytime with Indra smart charger issue? I plugged my car in this morning and it charged straight away...

Charge Anytime will try and charge at, er, anytime in order to meet your end state of charge and charge by time. I plugged mine in at 13:20 and it’s slurped a couple of kWh this afternoon at around 16:00 then stopped. The Ohme app shows the bulk of the charging will happen in the small hours to get me to 100% by 06:00 tomorrow. It doesn’t matter when the charging takes place as long as you let the Ovo algorithm decide when to charge - you will still get the 10p rate as long as you don’t force it with a boost/max charge.

I believe  its when the Grid has lower demand is when it works at the lower rate 

That’s what I thought originally but since I’ve been recording charging and comparing credits it looks like all of my smart charging kWh have been credited at the 10p rate. Some of my sessions have required a portion of the charging to take place outside of what I would consider to be low demand periods. I will test this and report back.

Hi @Chris78 @simongrigg @Dark 

I’m aware of an issue over the last few days with customers using Charge Anytime with an Indra smart charger. If you’re using an Indra smart charger with Charge Anytime, the latest advice we have is:

Currently we’re experiencing a few technical issues. This is impacting the smart control of your Indra charger.
 

We’ve not yet been able to fix the smart control issues. We’re working closely with our partners to understand what is causing the problem. We’re aiming to have a solution in place as quickly as possible. Our data shows that that problem started Friday 24 March at 10am.
 

This is how we expect you to be affected by the issue:

• Managing your tariff and charging schedule in this app won’t be available
• Scheduled charging isn’t guaranteed. Chargers will most likely be working in ‘home alone’ mode. This is 32A on plug in
• V2G Chargers aren’t able to export
• OVO customers who are on Charge Anytime; Kaluza and OVO are working together to make sure that your charger is operating in troubleshooting mode. Charging in this mode will mean that you’re charged 10p/kWh and your credits won’t be affected
• For customers on multi-rate tariffs with other energy suppliers, your charging may cost more
• Scheduling a new charge in the app won’t be possible

The boost button on the Indra charter will work as normal.

We’re really for any inconvenience this has caused. We’re working hard to get this issue fixed as soon as possible, and will keep you updated as we soon as we have more information.
 

I said I would do an experiment on this and report back, and I can confirm that smart charging sessions are charged at the lower rate regardless of when they occur.

I don’t know if this is connected to all of the above but I am no longer able to access the Indra app on my phone and I seem to have lost the web app on my Mac. 

My EV is charging ok but I currently have no means of changing the charging schedule or seeing how much charge I have used.

Please can anyone help?

Thanks.

Hi @Jasmin10, thanks for posting about this. 

Can you have a quick read of the recent posts from @darren.guscott and see if it sounds similar? Or maybe Darren can advise...

It does not sound the same as the Issues I have BUT I thought once you moved over to the app, the web interface would not work and it would come off the Charge EV rate, on another thread someone said they had to clear their account from the App and then it would work.

Hi again,

Thank you @darren.guscott and @Tim_OVO for those helpful replies. I thought I’ve read somewhere that the new Indra app is for new home charger user only and that they will be in touch with existing Indra app users soon - can anyone confirm that?

Also,if I clear my account from the app will I lose the data currently on there?

TIA

@darren.guscott @Jasmin10 I know that there’s a Kaluza/Indra web app that you’re supposed to use with Charge Anytime with the Indra app, and not the newer native Indra app.

Do you know this for sure and the question around data @simongrigg @domino138 @kentbod @FatOldSun?