Just downloaded the OVO Charge Anytime App and link it to your car or charger. 

From the app

Hi @Joe_Elle welcome to this customer forum. 
You might want to check about eligibility 

https://account.ovoenergy.com/anytime/eligibility?

https://www.ovoenergy.com/terms/charge-anytime-terms

You may have already done that of course, it was just a thought. Hope you are able to get it sorted. 

Thank you. 
it just says ‘currently unavailable’.

Very confusing 

Hmm - ok. You have a smart meter etc presumably? I wonder if the meter ‘adoption’ process needs to become secure first. It can take a few weeks for this to happen

Possibly. My meter readings are coming through though. 

From the app

The website structure is still quite confusing and limited to certain chargers. The actual app has a much longer compatibility list.

If you download the Charge Anytime app and follow its setup instructions, you should be able to link your account without going through the Ovo website form.

You will need the login details for your car’s own app and for your Ovo account.

Links for the app are:
Apple https://apps.apple.com/gb/app/charge-anytime/id1660027420
Android https://play.google.com/store/apps/details?id=com.kaluza.flex.anytime

Thanks I’ll take a look

I have been having a similar issue. I have been an OVO customer for years but did not have a smart meter. I had a smart meter installed yesterday have downloaded and gone through the app which recognised my car (Q8 etron) but when I hit complete app goes away thinks a while and then say try again . Done this a few times but no luck. Do I leave it for some time for the smart meter to be updated in the system?

Be good to have a cheat sheet on the process and include possible causes of issues and what to do.

Hi @KCelectric yes, there is a note on the Anytime page which suggests that it will take a few weeks after a smart meter is installed to be communicating frequently enough for the Anytime product to be used. 
 

I realise that this piece mentions switching but smart meters take the same time to settle

Thank you that is very helpful to know!

Great forum 

I will wait to embark on the next part of my journey Not as easy as I thought!