I have made the switch to OVO and according to the website it says ovo has been supplying me since the 5th April, meter reading all provided so I have done everything my end. As we have EV cars I need to add charge anytime asap as they need charging but because the account hasn’t been setup I’m struggling.
how long does it take before I can add charge anytime, this while process does not seem efficient.
It can take up to six weeks from sign-up before you can set up features like that. Try giving it a bit more time! :)
Hi @pmharvey as one of the conditions of the ‘anytime’ product is to do with having a communicating smart meter, as Blastoise says, you may need to allow the link to become established to have the option. https://www.ovoenergy.com/terms/charge-anytime-terms
It can take up to six weeks from sign-up before you can set up features like that. Try giving it a bit more time! :)
Hi @pmharvey as one of the conditions of the ‘anytime’ product is to do with having a communicating smart meter, as Blastoise says, you may need to allow the link to become established to have the option. https://www.ovoenergy.com/terms/charge-anytime-terms
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