I have made the switch to OVO and according to the website it says ovo has been supplying me since the 5th April, meter reading all provided so I have done everything my end. As we have EV cars I need to add charge anytime asap as they need charging but because the account hasn’t been setup I’m struggling.
how long does it take before I can add charge anytime, this while process does not seem efficient.
Best answer by BPLightlog
Updated on 25/07/25 by Abby_OVO
It can take up to six weeks from sign-up before you can set up features like that. Try giving it a bit more time! :)
Hi @pmharvey as one of the conditions of the ‘anytime’ product is to do with having a communicating smart meter, as Blastoise says, you may need to allow the link to become established to have the option. https://www.ovoenergy.com/terms/charge-anytime-terms
What is Charge Anytime?
The clever tech behind the app means you always charge your car at the greenest times when you smart charge. You also get personalised insights into your charging habits, and see how much money you're saving with Charge Anytime credits. All managed through the handy app.
Want to know more about how Charge Anytime works? Check out this really helpful YouTube video from the team!
It can take up to six weeks from sign-up before you can set up features like that. Try giving it a bit more time! :)
Hi @pmharvey as one of the conditions of the ‘anytime’ product is to do with having a communicating smart meter, as Blastoise says, you may need to allow the link to become established to have the option. https://www.ovoenergy.com/terms/charge-anytime-terms
What is Charge Anytime?
The clever tech behind the app means you always charge your car at the greenest times when you smart charge. You also get personalised insights into your charging habits, and see how much money you're saving with Charge Anytime credits. All managed through the handy app.
Want to know more about how Charge Anytime works? Check out this really helpful YouTube video from the team!
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