If you need to contact us regarding an out of hours emergency follow the steps below:
Pay as you go emergencies - https://www.ovoenergy.com/help/article/emergencies
Phone: 0330 175 9669
Opening hours:
Mon-Thu 8am to 8pm
Friday 8am to 6pm
Sat-Sun 8am to 5pm
Pay Monthly and Pay as you go users can also send us a private message on our Social Media channels at the following links:
https://www.facebook.com/ovoenergy/
https://x.com/ovoenergy?lang=en
https://www.instagram.com/ovoenergy/?hl=en
One of our Social Media team members will respond to your messages as soon as possible and you’ll find the opening hours below:
Opening hours:
Mon-Fri 8am to 8pm
Sat-Sun 8am to 5pm
There’ll be planned outages that’ll affect your ability to top up
We want to let you know that maintenance is planned on the following times:
Sunday 6th October from 7am to 9am
Thursday 10th October from 8pm to 2am (overnight into early Friday morning)
Sunday 13th October from 1am to 5am
Sunday 20th from 7am to 5pm
Monday 21st from 12am to 5am
Sunday 27th from 9am to 3pm
During this time, OVO Pay As You Go customers with a smart meter won’t be able to top up. Your supply won’t be disconnected as there’s a ‘non-disconnect’ friendly credit period for all smart meter customers overnight – between 6pm and 9am Monday to Saturday, and Saturday from 4pm through until Monday morning at 9am.
If you’re off supply heading into this planned maintenance period, and you need to top up to get back on supply while it's taking place, you’ll be able to add credit to your meters via a Payzone or Paypoint or post office
This work helps make sure things keep running smoothly for our Pay As You Go customers. After the outage there’ll be no change to your supply or the way you top up.
If you think you have a separate issue affecting your smart top ups, see our topic guide on common issues and fixes.
Thanks,
The OVO Team