The Library (archive)

An archive of older conversation topics. Pop here for reference, history, or just a nose around

  • 33 Topic threads
  • 933 Comments

33 Topic threads

M
Carbon Cutter*
mecclesCarbon Cutter*
Posted in The Library (archive)

£66 government energy bills support scheme deducted from my OVO account balance not added?

Can anyone explain what’s going on here?Opening balance was £335, we used around £90 worth of electric/gas combined (£66 government payment was taken off this, hence the £22 charge), I paid £150 so by my reckoning the balance should have gone up by around £125.It hasn’t though - they seem to have then deducted the £66 again.Does anyone know why? Do I need to contact them or will it right itself?

655
Emmanuelle_OVO
Community Manager
4 months ago
L
Carbon Cutter****
LindsayGormanCarbon Cutter****
Posted in The Library (archive)

Why is the Government EBSS being refunded to me?

I have received £67 per month in my bank account through ebbs. So why has that amount been deducted from my direct debits? Meaning on my bills I’ve had the refund but still owe it back?

12
L
Carbon Cutter****
6 months ago
V
Carbon Cutter*****
Viv1966Carbon Cutter*****
Posted in The Library (archive)

Log in issues 'internal server error'

Hi, anyone having trouble logging in their OVO account this morning like me? My bill date is tomorrow if that's anything to do with it

5
Abby_OVO
Community Manager
6 months ago
A
New Member*
Anne ENew Member*
posted in The Library (archive)

Nebulizer/humidifier- Gas color changed from blue to orange!

My gas colour changed from blue to orange!!after reading comments elsewhere I found out that if you have a humidifier or nebuliser in the kitchen your gas will turn orange. It is not an issue!  So relieved!!

0
A
New Member*
6 months ago
F
New Member*
floyd152New Member*
Posted in The Library (archive)

Why does my gas information online have a lot of discrepancies? IHD also not working.

Hi there,I am fairly new to having a Smart meter as i had it installed in Sep last year. When i check online (not via the App) i always see a lot of discrepancies with my gas information. The electric always seems spot on. Some of the issues i have seen recently are as follows:The usage figures for gas always differ depending on whether i view these as daily or monthly. For example, for the 2/1 the daily usage shows 32.55 kWh whereas the monthly usage shows 72.93 kWh for the 2/1. Most days it is only out by a small amount but it is never the same. I seem to be getting billed based on the monthly usage figures rather than the daily ones.Periodically there is a missing gas meter reading. Last one was the 3/1. Usage for that day is still showing though as 73.58 kWh based on the monthly usage figures.Periodically there is no gas usage showing on either the daily or monthly tabs. For example, daily usage is missing for the 31/12 but there is a monthly usage figure for that day. For the 8/1

21
S
Carbon Cutter**
7 months ago
V
Carbon Cutter*****
VamatexCarbon Cutter*****
Posted in The Library (archive)

£200 AFP- Will I get it for 2nd home?

HelloCan anyone clarify if 2nd home owners will receive this payment for each property / account.  I've had a payment for the 2nd property but not for my own home.I do not want to put my situation on a webchat but please be assured that the property is required for a family member & is a non profiting financial drain.Thanks for any information Sincerely Vamatex      

5
V
Carbon Cutter*****
8 months ago
B
New Member***
BazaNew Member***
posted in The Library (archive)

Shift & Save- Is it worth it?

I saved a whole 7p on the latest shift and save.Can’t wait for the next one I might get it to 10p

6
J
Carbon Cutter*
8 months ago
P
Carbon Cutter***
PjayB68Carbon Cutter***
Posted in The Library (archive)

Restore Notifications for Shift & Save

How can I restore my notifications on Shift and save 

7
Blastoise186
Plan Zero Hero
9 months ago
juliamc
Plan Zero Hero
juliamcPlan Zero Hero
posted in The Library (archive)

New function to see when or whether the EBSS has been paid via OVO or Boost

Fab new function to see when or whether the EBSS has been paid via OVO or Boost. Just put your account number email and postcode here https://energy-support.ovoenergy.com/ 

5
Blastoise186
Plan Zero Hero
9 months ago
A
Anonymous
posted in The Library (archive)

SHOW EBSS MORE CLEARLY ONLINE ACCOUNT

Would it be possible to present the EBSS in a more direct and easy decipherable format for all to view on their online account?The way that the EBSS is displayed on online accounts from payment into OVO customer accounts and transference to bank accounts is not straightforward for many to understand. 

19
juliamc
Plan Zero Hero
9 months ago
T
Carbon Cutter*
TuckyCarbon Cutter*
Posted in The Library (archive)

Fixed plan coming to an end- What will my prices be?

I have been on a 2 year fixed rate contract which is about to finish. I struggle with doing things online but according to what I have found my direct debit will more than double. I am in credit and watch carefully how I use my gas and electric. Surely My direct debit shouldn’t double? Any help will be gratefully received as seems impossible to get through to Ovo to speak to someone.

6
Jeffus
Plan Zero Hero
9 months ago
C
Carbon Cutter*
colin147Carbon Cutter*
Posted in The Library (archive)

Has anyone got an AMPY meter- How do you read rate 1 and 2?

 

1
Firedog
Plan Zero Hero
9 months ago
BPLightlog
Plan Zero Hero
BPLightlogPlan Zero Hero
posted in The Library (archive)

Charge Priority for Energy Storage

I’ve been testing out a few more possibilities with battery storage over the last few days, in particular to match the recent requests to shift peak power use. I only have one system to experiment with but I’m convinced that most inverter/controller sets must have something like this. I’ve been able to set a series of charge priority times which automatically make best use of external power available (solar PV etc) at certain times. That then leaves energy available from battery storage when it’s really needed - at peak demand times. This seems particularly useful in winter months. Anyone else have any experience to share?

5
L
Carbon Cutter*****
10 months ago
E
New Member***
ErinNew Member***
Posted in The Library (archive)

Wanting to install gas central heating- My electricity meter having two MPANs is causing an issue?

Hi,  was wondering if you could help. I am looking to have a gas meter installed and having issues due to the electric meter in property having 2 mpan numbers. Property has storage heaters which I’m having removed and wanting to instal full gas central heating system but energy provider saying the 2 mpan numbers are causing issues for this any help appreciated. 

5
BPLightlog
Plan Zero Hero
10 months ago
Darran_OVO
Retired Moderator
Darran_OVORetired Moderator
Posted in The Library (archive)

OVO Community Blog - Issue 26Blog

It’s the end of an era…                                      So after a very busy 3 and half years, it’s time for me to move on to a new challenge!  I’ll be leaving OVO at the end of the week, so wanted say a huge goodbye to all of you and a huge thank you for coming along with us on this community journey!  I’m definitely sad to leave behind my team and all of you, but I’m excited about my new challenge and cannot wait to get started!   Good times!Definitely a big shout out to my mod team, who have just been awesome and will continue to be awesome running the forum long after I’ve left the building.  They’re fab and will be sure to look after you going forward!  They love the forum as much as I do, so you’re in safe hands!   Moderator Dream Team  In more important OVO news…   We launched our campaign “Think before you thank”.  Another way to help people reduce the amount of unnecessary carbon they produce.   If you don’t already follow OVO on Twitter, do it now!    We also f

238912
Tim_OVO
Community Manager
3 years ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
Posted in The Library (archive)

Our community now has 10,000 members - our story so farNews

10,000 and growing...   Yep, recently we reached 10,000 membership sign ups! Not bad for a community that was launched only 2 years ago!      For us, this is a huge achievement and it’s so exciting to see so many of you getting involved and supporting this crazy journey we’re on.  Our community has always been about you, our members, to have a space to get help quickly and easily, to communicate with us but more importantly with each other.   It’s a place to share your views and opinions on a range of subjects, but also step in and help out a fellow member and build connections with like minded people.     We’ve grown in numbers, we’ve learned a lot along the way and built some great relationships with you.  Here’s a few key highlights worth calling out:    Our community’s 2nd Birthday!  “Where do I start!  It’s been a brilliant and fun journey so far.  I think for me the main highlight is all of you! Our members, some of who have been there since the beginning and continue

58223
Eva_OVO
Retired Moderator
4 years ago
Darran_OVO
Retired Moderator
Darran_OVORetired Moderator
Posted in The Library (archive)

Our first OVO Forum VIP day is done!News

Updated on 16/09/21 by Jess_OVO Check out the rundown of our very first OVO Forum VIP event below. Certain world events are scuppering our ability to welcome you to our groovy offices in person at the moment. We’re hoping to make it up to you with some regular online events instead - See what we’ve got lined up here. Hope to see you at a virtual event soon!   Massive thanks to @PeterR1947 @tony1tf @NoPoke @aaronr @Leo Moran @UC Bear @Transparent for joining us at our Bristol HQ. We appreciate you all making the journey to spend time with us.It was a full on day with lots of focus group style sessions with several of our Product teams.We covered everything from Smart Meters to EV's and chargers, to an overview of Sustainability and a Forum feedback session with the Mods and myself so we can continue to make the forum better for everyone!We also had some fun with lots of coffee and cake, and of course a few runs on the slide via the Treehouse!  We hope you all enjoyed it, please share an

185120
Tim_OVO
Community Manager
4 years ago
Darran_OVO
Retired Moderator
Darran_OVORetired Moderator
posted in The Library (archive)

OVO Forum VIP day - 2019

[h2] [/h2][h2][img]https://uploads-eu-west-1.insided.com/ovo-en/attachment/7f719c7b-6037-4926-aeec-abbda15d4773.jpg[/img][/h2][b]Big welcome to our Forum VIP's![/b] We are very excited to have you guys joining us at our Bristol HQ on Monday 17th June! Agenda is being finalised and we will share this very soon, but we have an action packed day planned, so will be great to get to know you all a bit better and share more of OVO with you! We've created this private area, invite only to share everything you need to know about the day, so make sure you subscribe to get all the updates. There will be plenty of time to explore the building, check out our different meeting rooms, hit the slide a few times etc...! Anyway, more to follow re what to expect on the day, details on how to get here, where to park, train routes etc etc. We look forward to seeing you all then!! :relaxed: These are our confirmed attendees: [user=3867]Transparent[/user] [user=2810]PeterR1947[

19
T
Carbon Cutter*****
4 years ago
Darran_OVO
Retired Moderator
Darran_OVORetired Moderator
posted in The Library (archive)

Happy Easter - We're now at 800 users!

Wow what a busy weekend, we really hope you all had a great Easter weekend, we certainly did. #waytoomuchchocolate :D You've been keeping us busy too, its great to see so many new comments and questions being posted on the forum. Don't forget to subscribe to any conversations that you comment on, so you get updates when others also get involved. The even better news is we've now reached 800 users! We're so excited the see lots of new members joining and getting involved. Keep up the great work! Let us know what you got up to over the Easter bank holiday by commenting below, we'd love to hear from you. Darran

6
Tim_OVO
Community Manager
4 years ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
posted in The Library (archive)

A Massive Happy Birthday to our Community, 2 today!

[img]https://uploads-eu-west-1.insided.com/ovo-en/attachment/56c66808-ab3b-419a-ab71-b06b48d8be58.jpg[/img] :balloon::champagne_glass: It’s been 2 years since we launched our OVO Forum! :beers::tada: Our community has grown and developed in that time, and we want to take a minute to recognise some of these changes, and the users that have played a key role in building something great! Our community members: [list] [*][user=3867]Transparent[/user] is our most active user, an elite superuser with over 800 comments! :clap:My favorite posts from this user are in the [url=https://forum.ovoenergy.com/anything-but-energy-100/fun-friday-facts-22]Fun Friday Fact[/url] posts (example pic of their jam making below): [/list] [img]https://uploads-eu-west-1.insided.com/ovo-en/attachment/e67761e0-54c3-4caa-87d8-b7d28a303603.jpg[/img] [list] [*]3 of our members, [user=5755]UC Bear[/user] [user=4824]Gum168[/user] [user=14259]falklandkid[/user] were the first to get our new [url=https:

15
Transparent
Carbon Catcher***
4 years ago
Lucy_OVO
Retired Moderator
Lucy_OVORetired Moderator
posted in The Library (archive)

Hot off the press - We've got Spark Energy joining the OVO family!

[img]https://uploads-eu-west-1.insided.com/ovo-en/attachment/ba36232c-f401-4fa9-b04a-246e44cbfe93.jpg[/img]We announced some exciting news yesterday after our bid for Spark Energy's customers was successful (after Spark announced that they stopped trading last week). See Ofgem's statement [url=https://www.ofgem.gov.uk/publications-and-updates/ofgem-appoints-ovo-energy-take-customers-spark-energy-supply-limited]here[/url] [b][i]What does this mean?[/i][/b] Well in short, Spark and OVO customers won't see a huge amount change. OVO Group will grow by 290,000 customers, but anyone supplied by Spark will still have all aspects of their account under the Spark brand. So for Spark Energy, it’s business as usual. If you're a Spark Energy customer, with any questions about this change and how it might effect your account, give the Spark Energy customer services team a call: 0345 034 7474, from 9am to 5pm weekdays. [user=29864]Dessie[/user] [b][i]What do the CEO's think?[/i][/b] Bot

7
Nancy_OVO
Retired Moderator
4 years ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
posted in The Library (archive)

Ninja visits the office on their 1 year sign-up anniversary!

One of our top rated Forum ninjas, [user=3867]Transparent[/user] visited the Bristol office today, popping in for a cup of tea and a crayfish sandwich. It just happened to be the 1st anniversary of them signing up to the forum! Since signing up on the 11th December 2017, Transparent has done a huge amount to help the success of our community. They have: [list] [*]Created 13 bits of content, [*]Left 713 comments on other content, sharing their opinions and knowledge, [*]Provided the 'Best Answer' to 105 topics, helping hundreds more who read the topic, [*]Shares the best [url=https://forum.ovoenergy.com/anything-but-energy-100/fun-friday-facts-22]Fun Friday Facts[/url] that we love reading! [/list] Thanks for all the support you give our community, one day we'll grab a photo of you! :camera_with_flash: [img]https://uploads-eu-west-1.insided.com/ovo-en/attachment/013d9b21-8caa-4dc7-ab19-2be1d0515eb4.jpg[/img]

3
Darran_OVO
Retired Moderator
4 years ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
posted in The Library (archive)

Our Forum has a new look and new features - what do you think?

[img]https://uploads-eu-west-1.insided.com/ovo-en/attachment/8ab54aaa-6b7e-4777-9cdd-068ea0b2a205.png[/img] :spy_tone1: Try typing something into the search bar - it's so much better! :writing_hand_tone4: Have a go at creating a topic, leaving a comment with a hyperlink, and adding an emoji. There's loads of changes for you to check out! :desktop: There's a new sidebar, personalised headers, hyperlinked popular tags and related topics. :ballot_box: Let us know what you think below!

0
Tim_OVO
Community Manager
5 years ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
posted in The Library (archive)

OVO Forum - had an issue registering or logging in?

Updated on 11/04/22 by Jess_OVO Welcome to the OVO online community! Think of this as an online space to share advice with other OVO members, with some OVO moderators on hand to make sure chats here are relevant, kind and helpful. Just discovered this forum and need a bit of help getting the hang of posting or logging in here? Check out our Community tutorial here. Still having trouble? You can get in touch with our moderators by emailing forum@ovoenergy.com (note this email address is solely for answering issues relating to use of this platform - to contact our Support Team about your energy account the email address to use is hello@ovoenergy.com) Noticed any tech issues with the forum platform or got some suggestions on how we could do things better? Comment below, we’d love to hear how we can improve! 

19
Darran_OVO
Retired Moderator
5 years ago
Darran_OVO
Retired Moderator
Darran_OVORetired Moderator
posted in The Library (archive)

Superuser Alert!!!

[img]19143f83-b7d6-4ecf-be67-4f601a4e7db5.png[/img] Great news, as of this evening we have our second superuser on our forum!!! Massive congratulations to [user=233]Aadil[/user]!!!!! Brilliant work! A great reward for the enthusiasm he has for OVO and for being part of our forum family! We now have 2 superusers to help us continue to grow our forum family and support each other along with a load of great members that we love seeing getting stuck in!! Lets keep the conversation going, have fun and lets celebrate another forum milestone! Join the celebration [user=171]Lucy_OVO[/user], [user=1100]Mattj3135[/user], [user=249]Emily_OVO[/user], [user=1969]BrizzleLass[/user], [user=1946]Fred Rick[/user], [user=172]Tim_OVO[/user], [user=1394]Emma_OVO[/user], [user=1947]Polly[/user] (great to see you've added a pic), [user=207]Emma_G[/user], [user=362]Smiter[/user], [user=1118]B4xsy[/user], [user=1672]sam_cat[/user] and anyone else that would like to say hi and well done

10
NinjaGeek
Carbon Catcher***
5 years ago

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