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An archive of older conversation topics. Pop here for reference, history, or just a nose around

  • 217 Topic threads
  • 3,284 Comments
Interview

Air source heat pumps: are they right for me? Interview

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217 Topic threads
C
New Member***
Carol AgnewNew Member***
Posted in The Library (archive)
Warm Home Discount application form.

I have tried repeatedly to access the form, for the warm home discount. When I do finally access it, it will not accept my postcode, no matter what format I use.Can anyone advise, please?

2
C
New Member***
3 days ago
Abby_OVO
Community Manager
Abby_OVOCommunity Manager
Posted in The Library (archive)
Power Move - we want to hear from youResearch

You’re a Power Move pioneer and your feedback is important to us. We’re always looking for ways to make Power Move better for you and the planet. Did you know? In the spring and summer months, we tend to use electricity later in the day. That means the demand on the grid is higher later in the day too. In the spring and summer months the peak times move from 4-7pm. We want to hear from you. Please fill in this short survey to let us know what Power Move time slots would work best for you.

237566
Blastoise186
Plan Zero Hero
1 month ago
A
Carbon Cutter***
Alyn711Carbon Cutter***
Posted in The Library (archive)
meter reading

Anyone having trouble with Meter reading I have sent in about three still no bill they want me to have a smart meter they gotta be joking Can’t even handle a meter reading and what I read on here  they have trouble with Smart metres.

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A
Carbon Cutter***
1 month ago
S
Carbon Cutter****
SmurfhitoCarbon Cutter****
Posted in The Library (archive)
IHD not been received- Old meter type

Hello, this is a long story but I’ll try to keep it short.I moved into my current property 4 years ago. When I moved in, it was apparent that there was no IHD here. It appears that the previous occupants very annoyingly took it with them.At the time I was with Eon. I tried numerous times to request an IHD from them, but Eon’s policy is not to give IHDs to anyone!Since the energy prices rising I am now desperate to get an IHD, it’s impossible for me to track my usage effectively without one. I am aware of the apps (such as Loop), but these are almost useless for working out the amounts of energy and the cost of appliances in real time. I have tried.  Also I’ve seen the Ivie bud IHDs, but I really can’t afford to spend £55 on this, the whole reason I need an IHD is because I’m really trying to save money. So, I messaged Ovo, who said of course they would provide me with an IHD if I were to switch to them. With this knowledge, I made the switch just under 1 month ago. I’ve phoned up to re

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Abby_OVO
Community Manager
3 months ago
M
Carbon Cutter****
MJB1995Carbon Cutter****
Posted in The Library (archive)
OVO trying to take over my energy supply I did not authorise this?

OVO are trying to take over my energy supply, I have never been in contact with them, nor authorised this, at present I am an EDF Customer, and I have unfortunately been a victim of Identity fraud this month.  However, I have put a password on all credit accounts, notified CIFAS, the police and action fraud.The financial ombudsman are also taking on my case, your urgent attention / response would be really appreciated.I have also this evening emailed OVO complaints email, as this only came to my attention today by post from my current supplier.Many thanks.

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Chris_OVO
Community Moderator
5 months ago
H
Carbon Cutter*
HNaviCarbon Cutter*
posted in The Library (archive)
Solis Inverter 1P5K-4G, solis cloud only showing production of the inverter and solar

Problem: No other information such as Load Consumption and Grid Import/Export. I read various manual and yet cannot apply all of them because there are not found in the settings of the inverter (more details below). Question:Is the firmware of the inverter causing the problem? If it is the firmware, how can I be able to update the firmware? If not the firmware, are there other solution without buying external smart energy monitoring devices?  Known settings and parameters:Inverter: Solis 1P5K-4G, Obtained around the year 2019, around June to October. Inverter was used with Limiter (LimByEPM) then now we have Net Metering installed (Generating). The CT is still plugged from the inverter and placed on the live wire before the main large breaker pointing towards the said breaker.Inverter Version: AC(Model: AC) as stated in the advance settings of the inverterOn the Advance Settings: There is no 24H SwitchOn the Export Power Set: There is no Consumption Monitor in the options. Only Meter o

6
BPLightlog
Plan Zero Hero
5 months ago
SianiAnni
Carbon Cutter*****
SianiAnniCarbon Cutter*****
Posted in The Library (archive)
Ovo integration for Home Assistant - Unofficial API

I’ve recently started using Home Assistant to monitor my home. I’ve got 5 Aqara temperature and humidity sensors feeding in data via a ConBee II usb device, I’ve got a Hive integration, and I’ve got an Ovo integration. But I don’t understand what the Ovo integration is showing me. The documentation saysSensorsThis integration provides a few sensors for OVO Energy:Last Electricity Reading - Last meter reading consumption in kWh. Last Gas Reading - Last meter reading consumption in kWh. Last Electricity Cost - Last meter reading electricity cost. Last Gas Cost - Last meter reading gas cost.But it doesn’t explain whether these are half hourly readings, or daily or something else. I’m also very suspicious of an electricity reading that’s decreased over the last 48 hours.Has anyone on here used this Home Assistant integration, and if so what do they make of it?     

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Tim_OVO
Community Manager
6 months ago
R
Carbon Cutter****
rrose1978Carbon Cutter****
Posted in The Library (archive)
Statement after a supplier change

Hello, In late January, I have switched the electricity suppliers and left OVO Energy. Today, I have received a statement for electricity for the period between 17 February and 16 March, which was already covered by my new supplier and not by OVO, indicating just over 66 pounds in debit. How can I owe this amount if OVO is no longer my supplier at the property? Upon trying to conact OVO in a reply to the statement sent by e-mail (at hello@ovoenergy.com), I received a message that this e-mail account is not registered to an OVO account, which further complicates the issue. I would appreciate any help on the subject. If that helps, my OVO account number listed in the statement is *Edited by Mod* Kind regards

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R
Carbon Cutter****
6 months ago
A
Anonymous
Posted in The Library (archive)
Nonsensical target for Power Move Plus

Here is the main text from the email that I just received:  Your Power Move Plus target.   Your personal Power Move Plus target for this event is 0.5 kWh.   Avoid using non-essential electricity between 5pm and 6pm on Thursday 16 November and for every kWh you shift below your target, you’ll receive £3 towards your energy bill.  It is impossible for me to achieve even 1 KWh below the target of 0.5 KWh!  Can any Ovo person, or anyone else for that matter, make any sense of this? 

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Blastoise186
Plan Zero Hero
6 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in The Library (archive)
Get rewarded when wind powers your communityNews

Join the Community Power Project for Lawrence Weston Want to know more? We’re inviting OVO customers who live in Lawrence Weston to our Community Power Project trial. You’ll be rewarded with energy credit for using electricity on windy days when your local turbine is generating lots of power. The trial will run from April to August this year. Interested but not yet an OVO customer? Sign up today.  We want to connect renewable generators with the people that live nearby. And every time they use this cleaner, greener electricity, we think they should be rewarded. For helping to change the future of the grid. We believe that together, we can make energy work for people and the planet.  By using locally generated renewable energy, you're helping to make that happen. And so is everyone in your community who made that choice.  How do the rewards work? Weather checkYou get a text to tell you when your wind turbine is expected to generate lots of clean, green electricity.  Get rewardedUse your

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Blastoise186
Plan Zero Hero
6 months ago
I
Carbon Cutter*
IanJBelperCarbon Cutter*
Posted in The Library (archive)
V2G Export Tariff, plans for 2023?

With only 6 weeks to the end of the year do we know if the V2G export tariffs will continue into the new year. It’s tricky making any plans regarding cars, charging, V2H or energy suppliers not knowing what January’s billing will look like.

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K
Carbon Cutter**
6 months ago
L
Carbon Cutter****
LongerCarbon Cutter****
Posted in The Library (archive)
Charge anytime lost connection with Ford Kuga PHEV

Hello, just today charge anytime app has stopped connection with my Ford Kuga PHEV. I've tried to re-install OVO and Ford apps. Charge anytime sees the car but when I'm pressing complete button suddenly it kicks back to the main screen. Any help would be much appreciated.

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Emmanuelle_OVO
Community Manager
6 months ago
D
Carbon Cutter*****
decroisicCarbon Cutter*****
Posted in The Library (archive)
How come I haven't been invited to tonight's Demand Flexibility Event?

My partner and I have our own homes and are both with Ovo. He signed up to Demand Flexibility Service events through Uswitch, I signed up through Ovo. He’s ‘invited’ to an event tonight (6 - 6.30). I’ve not been invited to anything. Can someone explain to me how / why  that happens?

9
D
Carbon Cutter*****
6 months ago
Z
New Member*
ZwotrixNew Member*
Posted in The Library (archive)
Can I get help connecting my Geo Trio II to the app?

Hi,I want to connect my Geo Trio II to my phone app. In the online settings it should give a secure code. But it keeps on loading. I have an account in the app and the connection with the meter is working. Connection to internet works fine.Does someone has an solution? 

1
Blastoise186
Plan Zero Hero
6 months ago
stead
Carbon Cutter*****
steadCarbon Cutter*****
Posted in The Library (archive)
When do the Power Move Plus credits get added to our bills?

Just curious, checked statement (I'm one of those people!) Power move credit applied, interest reward and anything else but nothing for power move plus. Does December's rewards get added to December's bill or in January's? 

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Firedog
Plan Zero Hero
7 months ago
G
New Member*
GuyveallNew Member*
Posted in The Library (archive)
Poor signal in north for SMETS2 meter

Hi I am in the North, my smart meter is in an underground bunker and it doesn’t communicate - is there anything I can do to help it link up?  An aerial maybe Many thanks Guy

3
Blastoise186
Plan Zero Hero
7 months ago
L
Carbon Cutter*****
Lucky2Carbon Cutter*****
Posted in The Library (archive)
Power Move Plus- Really low target? Unachievable?

This Power Move Plus is getting a joke now the first one I had to get under 0.5 than it was 0.3 now it's 0.2 i see a pattern emerging here next it will be 0.0 if I wasn't able to achieve it at 0.3 why do there think i can at 0.2. It's like it's been set up to fail.OVO seems to be the only energy company that is going for low % most other companies have just asked customers to try to reduce there energy to lower than they would usually use for the time allocated.

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Emmanuelle_OVO
Community Manager
7 months ago
M
New Member**
Merlin12New Member**
Posted in The Library (archive)
Solar Panel Installation and FIT set up

Today I have reached a milestone, my 20th phone call, covering 9 hours, 18 minutes and 10 seconds, in trying to finalise my FIT account.  I have had excuses of:We can not open the format of the documents you sent. We dont have the documents you sent. Some of the information is not in the right format. Here is your SEG application case number ( but not finalised at OVO’s end). Here is your complaint number, you wil be contacted within 48 hours.  ( the complaint was not actioned/finalised) You need to send a photo of the your meter ( it was a brand new system strting at “000000” back in november) as a staring point for any back dated payments.This is complete chaos, as a cusomte of OVO from 2015, I have never been treated this way.  This has been ongoing since my Solar panel installation in October 2022.Any ideas please?

5
A
New Member*
7 months ago
D
Carbon Cutter***
DarrellCarbon Cutter***
posted in The Library (archive)
Is a ghost using electricity when I'm not at home?

I was’t at home over Christmas but according to my electricity usage more Kwhrs was used on Christmas Day than is normal for me.  What is going on ?  OVO speak much about this but actually explain very little in fact they talk complete ‘Grey’.  Not good enough !  Same with my Gas ?????  The records should only show actual usage ie, If nothing is used a big fat zero should be shown for those particular days - anything else is completely confusing !  But that’s the name of the game isn’t it - confuse them so that they will eventually ‘go away’.

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R
Carbon Cutter*
7 months ago
D
Carbon Cutter****
Dolly5Carbon Cutter****
Posted in The Library (archive)
Energy smart tracker

Since the 1st October, my smart meter tracker has been showing unusual values. Have phoned ovo numerous times, but still getting the same answer which is, still having glitches. I want someone to come and have a look at my meter, but not getting any joy. 

74
G
Carbon Cutter*
7 months ago
Bev
Carbon Cutter*****
BevCarbon Cutter*****
posted in The Library (archive)
Is a Home storage battery our 'missing link' (and do specialist advisors exist for this stuff?)

HelloWe’ve had a 3.7kw solar pv set up on our roof for 8 years, we’re in East Sussex. We were lucky enough to come in on the tail end of the feed-in tariff, so it has almost paid for itself. We don’t have a Smart Meter so our export is assumed to be 50% for the tariff, we know we don’t export that much as we also run our business from this building so we’re always here. We’ve had a 100% Electric car for 4 years (Leaf), and this summer we had a Heat Pump installed as part of the OVO trial. We don’t yet know how our bills will look this winter without gas, we have a multi fuel burner as back-up. We didn’t have a water tank with our gas boiler so didn’t have an iBoost-type gizmo fitted, which means our excess solar does not currently heat our water. So…  battery storage. Our mission for this house is to future proof it so far as possible, and get the running costs down as low as we can.  Our local installers have had issues trying to get Tesla batteries, there seems to be a waiting list.

46
S
Carbon Cutter**
7 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in The Library (archive)
Power Move Plus - Frequently Asked QuestionsF.A.Q.

Want to know more about Power Move Plus? Take part in Power Move Plus events and earn even more rewards for shifting electricity to greener times of the day.  What is Power Move Plus? This winter, OVO is offering customers even more chances to save. We’re taking part in the Electricity Systems Operator (ESO)’s Demand Flexibility Service to help customers reduce their bills this winter and reduce demand on the grid at peak times. How does Power Move Plus work? Power Move Plus is a series of events where you can earn credit towards your energy bill by moving your electricity usage out of times when there is the highest demand on the UK’s electricity grid (usually weekdays between 4-7pm). For each Power Move Plus event we’ll email you to let you know:the times when there is the highest demand for electricity. You’ll need to shift your electricity usage out of these times. your personal electricity use target for that period. You’ll need to use less electricity than this during the event. 

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Firedog
Plan Zero Hero
7 months ago
A
New Member***
appotterNew Member***
Posted in The Library (archive)
Confused by savings figures as shown on the App

Hello,New user here...…Just charged from my new podpoint last night, plugged in at 2100 and plugged out at 0800.Both my car and podpoint apps show 25kwh put in at 30.45p therefore roughly £8.The charge anytime figures are showing 14.9 kwh and £3. Are theses figures both savings figures ?Can I take it that some of my overnight session was at normal rate as at £8, I would have thought a £5 saving would be shown ? Cheers Paul

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P
Carbon Cutter****
8 months ago
D
New Member*
DJB67New Member*
Posted in The Library (archive)
Can I change my IHD from an IHD3 to IHD6?

I was looking for information on how to reset the budget on my IHD. Looking at the OVO website I find that the policy appears to be to fit the IHD6 but I have an IHD3 even though it was fitted a couple of months ago. There appear to be a lot more useful features on the IHD6 which I want to use. I cant find out how to get the unit upgraded. Any suggestions please. David

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D
New Member***
8 months ago
M
Carbon Cutter****
Mike HansenCarbon Cutter****
Posted in The Library (archive)
I'm signed up to Power Move Plus but haven't heard anything, how will I know if there's an event?

Has anyone had any dealings with the Power Move Plus scheme ?  I signed up for it last month but haven't heard anything about it since then.  I'm signed up for Power Move scheme and have met the target every month !!!! Thanks......  Mike

6
T
Carbon Cutter*****
8 months ago

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