The Library (archive)
An archive of older conversation topics. Pop here for reference, history, or just a nose around
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Updated on 11/08/21 by Jess_OVO Top the table for all your efforts on our community… You may not have noticed it yet but we’ve got a community members leaderboard, which you can see on the right-hand side of our homepage: Top volunteers are subject to change! This looks at everyone’s contributions to our community (over the last week and ‘all time’), and awards points based on how helpful you’ve been. It’s about time our volunteers got some recognition, and this is just the start! It will also let newbies and users who need help be able to identify the problem solvers quickly, so they can get the answers they need, when they need it! Give us your feedback! This feature works alongside your rank, badges and influence bar, so nothing will change on those. Although we’re going to be improving these features as well later this year. We want any user who shares and supports another with their query to get some recognition, and help other users find these volunteers/experts. How else do you
Our new weekly-updated happy place It’s sometimes hard to feel positive when thinking about the climate crisis - things are really heating up and it can feel like there’s a lot to be worried about with little chance to celebrate the progress we’re making or focus on the light at the end of the tunnel. So introducing a small little corner of our OVO online community reserved for some feel-good Friday sharing! A place to gee everyone’s spirits and share some good-news motivation. We’ll get the ball rolling and pop back every week, but as always we welcome your valuable contributions - Seen something you’d like to share? Chip in! Feel free to meander off-topic here and think locally as well as globally. To kick things off I’m going to share the great news that dancing is about to get even better for the soul with a Glasgow nightclub using the body heat of their ravers to power the music - perfectly timed for COP26. Dancing not your thing? - How about checking out the Comedy wildlife pho
Opening hours and online support As we approach the holiday season, I want to make sure you have all the info to hand for any questions that might crop up between now and the new year. When are our Support teams open? Our usual Support team opening hours are 08:00-18:00, Monday to Friday. See the available call and web chat options here. We’re closed on the 24th, 25th, 26th, 27th, and 28th of December for phone and web chat. See online help options below. We’re open for calls and webchat on the 29th, and 30th. On the 31st, the 1st, 2nd and 3rd of January, our Support team is closed. See online help options below. From the 4th, we’re back to our usual opening times. What do I do if I have an emergency when you’re closed? See our guide on emergencies for what to do with gas emergencies, carbon monoxide, power cuts, and prepayment emergencies, here. How can I get other help online? Your online account can get you most places. Log in here, to see if you can make the changes you need to y
There follows a thread. With apologies, I'm going to tag a few people in:@Tim_OVO , @fatbloke88, @gmmarcin, @Paul_Bedfordshire, @Transparentwho have all shown interest in the mysteries of Ovo usage figures, especially when estimation is required. Apologies if there might be anyone who feels left out.Be warned that, in the following, I don't hold back. My smart meters work pretty well: almost all the smart data gets through to Ovo but the tiny amount of data that goes astray is enough to expose some glaring errors in Ovo's attempts to estimate usage and/or meter readings.In my case, the consequences have been negligible or trivial or both. To judge from what I've read on the forum, especially over recent days and weeks, others have not been so fortunate. The reason for tagging some of you in is in case any of this makes any sense and helps you understand what might be going wrong in your cases.Best wishesPay attention, Ovo, I'm talking to you
What to check before you set off! As we’re mid-staycation summer, what better time to hit the road and explore the secret corners of our beautiful little island. I’ve heard some of our EV members here are also setting off to explore, and I’m looking forward to hearing all your holiday tales. I’m a big fan of loading up my (ICE) van and setting off on an adventure. Multiple long-distance journeys working at various summer events around the UK have taught me a few things about what to check before I go: Check your tyre pressure - Learnt this one the hard way with a mid journey blowout. Turns out my Dad was right on this one, always best to make sure your tyres are fully inflated particularly if you’ve got a lot of driving to do! Top up the engine oil (or not!) - As Tim’s already pointed out you shouldn’t need to top this up as regularly as I do with my older oil burning engine, but it’s all that’s keeping my poor little engine going. I’m assuming this is a thing of the past for all
Renewal time. For the first time since I have been with Ovo, there is no one-year fixed price tariff.And whereas the variable tariff was perhaps seen as more risky in the past, which is why many people fixed, it is now over 35% more expensive for me to fix for 3 years and 55% more expensive for me to fix for 2 years - compared to the variable tariff now.I understand the lower variable price is because of the Ofgem cap that has not been updated (and that companies are losing money on this tariff now).I was told by customer service that the lack of a one-year fix tariff was ‘due to market conditions’. Surely Ovo could have offered a one-year fix that people would have gone for? Or would it have had to be so much more than even the current two-year fix? As I have fixed for one year every year until now, I might well have gone for that again. I cannot see any sense in fixing for 2 or 3 years and risking £120 or £60 to exit the contract if prices do not rise that much and other tariffs are
This is a looooong post. Perhaps I should have put it in the Tech Treehouse. But there are a few people complaining about Ovo estimates so I thought public was better. If @Tim_OVO (or @Transparent) wants to move it there, that’d be fine. It’s a topic that was much discussed in the Treehouse up to about 6 months ago. Funnily enough, it’s only since then that things appear to have gone properly pear-shaped.TL;DR - Please, Ovo, take advantage of half-hourly usage data where it is available. That way, you can stop telling me I've used a negative volume of gas.I'll describe how I think it’s best used, below, as a sequence of steps. The process is much the same for gas and for electricity, but there have been many more problems in gas metering (for me at least), so that's what I'll show. I have the advantage that I can process my own data (copied from My Ovo) using Python. If Ovo are constrained in their approach by having adopted EventStream processing, or whatever, "because that scales nic
Hello everyone,I am building my house, I want to turn it into a smart home. To be called a smart home, there must be smart devices and products, but I don't know where to buy it. So I want people to be able to tell me where can I buy smart products for my home?Thanks everyone.
Hi,Having recently signed up with OVO myself and picked up some experience with using the forums, I’ve noticed there seems to be some gaps in the blogs and guides that might be useful to fill. I’ve already had a quick chat with Tim about this and gotten the thumbs up, but I’ll try not to go too deep.I also want to say thanks to @Spritepixie for inspiring me to create this topic based on a recent question. With more things being done online these days - even without the current circumstances - it’s always good to remember not to let your guard down.As someone who works in cybersecurity and as a digital champion volunteer with a library, I get a lot of chances to fine tune my own skills and share tips. I also think there’s never a bad time to share good ideas, and I think the timing is ideal right now. So with that said, here’s a list of some of my favourite tips and advice. I give this kind of advice out all the time and test everything heavily first so I know they work well! If it’s to
UK future EV charging project for 2030 - Royal College of Art project needs to hear your opinion and voice
Dear EV lovers (owners):We are a group of students from the Royal College of Art London. Now we are specifically doing a project regarding changing and enhancing oradjusting the whole charging system and service to meet future needs from now to 2030. As charging service will impact everyone's life in the future,We would pretty much like to know your concerns, needs, and hopes even fears towards this change. Your current experience is also valuable to helpredesign the service. Please kindly take the survey by using the link below. We thank you in advance for your help! If you would like to join our focus groupand discuss your visions, frustrations, we would like to have you in one of our zoom meetings.We are also conducting 2 workshops for EV and non-EV users this Thursday and Friday:Thursday, 21st October- 5-6 pm UK time, and you need to be a user in the UK.Friday, 22nd October- 5-6 pm UK time, and you need to be a user in the UK.If you would like to sign up for these, do RSVP to this
OVO's Vehicle-to-grid V2G charger to help create "a massive, moving hyper-intelligent energy system"News
Updated on 27/10/21 by Jess_OVO Our V2G trial has moved to the next phase and is no longer accepting new participants - read more about this here.Some trialists have been sharing an update on the impact the V2G charger has had on their energy costs over here. Vehicle to Grid (V2G) technology making headlines Some members of our community already have them in their homes - others are keen to get one. OVO’s V2G chargers ‘which turns electric cars into “batteries with wheels”’ have been called out in an article today, as an important technology for the future energy system of the UK. We want to know what our V2G trialists think - leave a comment below about your first hand experience of this potentially game changing technology! @larryj @IanJBelper @garodthomas @Delboy @Andy Woodland @djriot @Fadden @Mikeyoung @MaximumFish @tready @aaronr @Leo Moran @Justeco @Ajerthebadger @piersjk @LoobyLou1 @garystokey
While I busy myself with a little coding, I offer an image:The problem of “missing data” and making sensible estimates of meter readings is solved as soon as any remotely sensible model for usage is adopted (even a constant, never-changing rate of consumption works fine, and never gives negative estimated usage).But this sketch defines what I think is a more than adequate model which would produce excellent estimates, and allows per-customer adjustment.I’ll be back with real data before long...BW PS for the more mathematically inclined - the formula in the middle is an expression for the usage. It looks as if it has 5 parameters, but only 4 are real. You get the same value if you double p_0 but halve the other p_i. Expressing things this way is a matter of convenience in applying the model to actual, real data. More soon...
Unfortunately when it comes to tariffs rural communities are discriminated against, if you don’t have access to gas you don’t have access to most Tariffs, well with OVO any way. In our rural community we are used to paying a premium for supply it’s just the way it it, we don’t know why despite our community “ actually putting up with the turbines” literally half a mile for the house we pay the highest rates for power in the UKThis isn’t just OVO it’s across the board, however a unique problem with OVO is tariff access, unless you have Gas you can’t access many tariffs and that’s discrimination. and to boot the title of the post is often changed so here it is in case it’s changed again “Rural Cominities are DISCRIMINATED against read on ”
@ArundaleP @Tim_OVO Thanks for the direction to the IPCC report. I looked at it when it first came out and gave up. To be honest it was nauseating...and I’m sorry if you are offended by that. I read the previous report and the prospect of reading through 300 pages in this one...bearing in mind it is just the first part of 3 for the final report in 2022 was a bit too much of the same. It repeats all the doom and gloom forecast by Extinction rebellion and Mainstream Media but, again you have to look at the facts. This report is compiled after consolation with 3,000 scientists…..so did all 3,000 scientists contribute detailed facts to the report...or did they look at one set of data and give 3,000 opinions based on the whole data?….It’s probably the latter. Although there are a handful of people collecting details of temperatures in the polar regions including British Antarctic Survey and The Met Office, the majority of data is submitted by NASA and as I have already stated I do not tru
Carbon tax petition: is it possible to avoid higher prices affecting the poorest communities in society?
So I signed the petition Stephen emailed about today. Because I do think we need to stop subsidising carbon producing industries. But this phrase in his email rang alarm bellsIt’s crucial that the costs of decarbonisation are met by those responsible for emitting carbon, and not by the poorest communities in society.If the carbon producing industries have to pay more tax or if they lose subsidies, as the petition requests, where exactly, Stephen, do you think the extra costs incurred by those industries will end up?They won’t be kept in-house and paid by those emitting carbon (or their shareholders) they’ll be passed on an end up in higher prices charged by those industries for their products and the poorest communities will probably bear a greater burden than the richer ones, given what proportion of their income has to be spent on such products.Decarbonisation is a sound objective but pretending it can be achieved without everyone paying a cost is just pie in the sky and will ultimat
For EV owners across the nation. Being on lockdown is bad enough but not driving your EV is even worse. Not because they are so nice to drive, but it can be unhealthy for the battery if left stationary for a long time. Luckily! I found an interesting video which will hopefully answer all your questions. What do you normally do? After checking my car, luckily its on around 76%.
I would like to know more about the Big Idea Zone: owning part of a wind farm. However, other than the OVO page of ‘Choose your package’ prices, there’s no more detailed explanation of the figures and no link to the T&Cs I can’t find a Help topic about it either, nor any discussion here. Any more info would be useful please.
Updated on 08/10/21 by Jess_OVO Our Zero-Carbon Heating trial has reached it’s next phase so we’re no longer recruiting trial participants. Already on the trial and want access to our Smart Home Trials area - leave a comment over here and we’ll give you the key. Want to learn more about the heating technologies which we’re installing? - Check out this great user-created guide to Air Source Heat Pumps. Exciting news! We’ve been chosen by the government to run the UK’s largest zero-carbon heating trial. Now, we’re looking for 250 households in the South East to take part. If you join, you’ll have your fossil fuel heating system replaced with a brand new one full of low-carbon tech – powered by electricity. Here’s the page for you to get more info on this trial, and register your interest to take part. This is our blog post on the trial. We’ll be creating a private space here on our forum, for trialists to share insights and ask/answer questions. So we’re super excited for this to kick
Is there any difference between the one year fixed loyalty tariff and the one year fixed better energy tariff - except that the former is fractionally cheaper for gas? We will be renewing in August and I can’t see any other difference in the terms.
Will 'Ultra high voltage' power lines be coming to the UK? Could they help with over supply of renewables in sending excess energy to areas of high demand?
I came across this term ‘ultra high voltage power lines’ over the weekend. Apparently this technology has been used in China for years. There’s more info via Wiki here. Is there any reason this technology hasn’t made it to the UK yet? Could they help with over supply of renewables in sending excess energy to areas of high demand? Some existing topic threads by @Transparent had me thinking this could be useful for the UK grid. More info here:
Hi all, Please be aware that we’re updating the structure and design of the forum today. It’s going to look great when it’s done! It will include moving topics around, and changing the appearance. There shouldn’t be much of an impact to you as your topic threads will remain. This is just a heads up as things might look a bit strange whilst we’re halfway through making the changes. If you’re not sure of anything, or if something odd has happened to your comment, drop me a private message to let me know. Thanks,Tim
Does anyone think that the new website/account pages is an improvement over the old one? I find that they suffer from unnecessary information overload.The old site was simple and easy to find the really necessary information eg monthly bills were shown in a simple monthly table showing payment and usage charges that enabled quick comparisons by just scanning down now it requires multiple downloads to achieve the same result.There are other issues that caused confusion as well.Is this what is called progress or is it done to confuse?
Community members - it's competition time!Competition
Fancy winning one of five £250 vouchers to jazz up your home and garden? Then grab your camera and get weather watching! The best snaps of our fickle (yet powerful!) “Great British Weather” will win. For entry details and T&Cs, head to our blog For inspiration, here’s our new TV ad celebrating how our rather unpredictable weather is mighty enough to power our homes: If you’ve got a photo contender, and you do enter this competition, why not share the photo you submitted as a comment below? Best of luck!
Our next online meet up - May Following on from our successful first ever online event in April, we’re making plans for the next one, and we want you to decide the agenda. We listened to attendees at the end of April’s event, outlining some areas they would love to be able to learn and discuss more about. I think we could do with an event dedicated to each of these climate related energy technology subjects. The question is, which one will we do first?! As well as making your vote, I’d love to your hear ideas for how the session can be run. For example we could have a lead speaker (s) run the session, taking questions after a presentation. Alternatively we could allow the group to run the session, either with a fixed range of discussion points, or a less structured session like the one we had in April. The feedback I had from attendees was that more structure to the agenda might be better, but maybe this depends on the agenda we choose... Our aim here is to bring knowledgeable people
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