The Library (archive)

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  • 125 Topic threads
  • 1,551 Comments

125 Topic threads

M
Carbon Cutter*****
MrsHCarbon Cutter*****
Posted in The Library (archive)

What details do I need to know to complete an OVO Feed In Tariff (FIT) change of ownership form for solar panels that I have inherited?

My husband died recently and I have to complete this form to put the solar panels in my name but I’m struggling with some of it, such as ‘who is your current FIT licensee? Do they mean Ovo? page 7 I have no idea, Meter make, model & serial number??I have tried to speak to someone on the phone but if I manage to get through no one seems to be able to help.

54
E
Carbon Cutter**
3 months ago
J
Carbon Cutter****
JudesmanCarbon Cutter****
Posted in The Library (archive)

My Feed-In-Tariff has been moved from SSE to OVO. But OVO doesn't recognize the FiT account number they gave me?

SSE and OVO have advised me that my FIT has been moved to OVO.  OVO has provided me with a new account number. I phoned OVO with some questions, but nobody can help me because OVO does not recognize the account number OVO gave me.  I spent one hour 20 minutes on the phone waiting forever and nobody recognizes my account number.  I have sent three emails including one to the CEO but he is too busy advising the Government of course.  Reply from the CEO office telling me that it will take 10 days to reply because I am not a customer. I AM A CUSTOMER, I HAVE AN ACCOUNT NUMBER. Numerous emails asking me to complete account set-up but, I can’t because “...there’s a problem”. I am invited to phone your unhelpful staff but they can’t help because they don’t recognize my account number. I DESPAIR. What is my correct account number please? Why don’t you answer emails?

37
J
Carbon Cutter****
6 months ago
C
Carbon Cutter*****
chartmanCarbon Cutter*****
Posted in The Library (archive)

Chameleon 3 In Home Display (IHD) on Dual band not showing gas standing charge till the next day?

I have a dual band system now. This came about as I had 5 ‘bricked’ Chameleon 3’s ( EDF) In the end, they said tough, not our problem, being guided by OFGEM. But out of the blue, they had a change of heart and offered me a replacement dual band system- electric/gas/IHD. All went well and the main problem of the IHD failing to communicate with the HAN seems to have improved no end, but stll ‘flakey’. The iHD is ~10M from the hub… now and again, it drops connection… It takes a while to reconnect but it DOES reconnect @10M. The old 2.4G IHDs failed to reconnect and if they div ( after dats @10cm) there would be no data. Anyway, this IHD fails to display the standing charge for gas, but the electric standing charge is added just after midnight. HOWEVER if I go back one day into daily history, my gas £££ shows the following day’s usage ( 22p ish) PLUS the standing charge od 27p so the display shows 49p !! And that matches my online account.  I post this even though I’m an EDF customer as th

8
C
Carbon Cutter*****
9 months ago
Y
Carbon Cutter*
YpokCarbon Cutter*
Posted in The Library (archive)

How can I skip the account number entry step on the OVO phone line?

Hey, I’ve recently moved to the UK, and to a rental house supplied by OVO.My problem is I can’t create an online account to pay for the energy bill, and the automatic system won’t accept the account number printed on the bill to proceed. Please advise.

17
R
New Member*
1 year ago
A
Plan Zero Hero
ArundalePPlan Zero Hero
Posted in The Library (archive)

A standardised “smart” system enabling all hardware manufacturers to offer integration with Kaluza and others - Is this the future?

Do you see Kaluza offering an API to enable integration to existing systems and therefore enabling control for demand side reduction and load signals through your platform?Do you see Kaluza ever offering its services to offer customers revenue streams outside of a trial environment as a stand alone service (ie not part of an OVO product such as drive)?Where do you see Kaluza in 5 and 10 years and how integral to our future net zero energy market will it be?  Do you see legislation towards a standardised “smart” system being in the future enabling all hardware manufacturers to offer integration with Kaluza and other smart systems?

1
Tim_OVO
Community Manager
1 year ago
B
New Member***
beakydaveNew Member***
Posted in The Library (archive)

My details have been added to an account I'm not responsible for - How can I sort this out?

I am not, and never have been, an OVO customer yet my name has been added to an account for a property that I have never had any interest in. They don’t believe me when I tell them that I have lived in my own home for over 25 years, asking for sight of title deeds, utility bills etc to prove that I live where I do. As a professional person I find the suggestion that I am being anything less than truthful quite offensive. The onus is on them to determine why my name has been added to an account without my authority, not the other way around. I feel a letter to the Ombudsman is on its way.  

2
B
New Member***
1 year ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
Posted in The Library (archive)

COP26 - discuss the latest news from the Glasgow climate conferenceNews

Updated on 14/04/22 by Jess_OVO What’s the latest from COP26 This autumn, the 26th United Nations Climate Change Conference of the Parties (COP26) is being hosted in the UK. From 31 October to 12 November, 30,000 climate experts, world leaders, campaigners and representatives from 200 countries will come together in Glasgow. These people will be making world-changing, planet-saving decisions, in the most critical climate summit ever.  We’ve outlined some key elements and events taking place during COP in our guide here, and we’ll be posting updates, news and discussion points throughout this historic event. There’s going to be some big, important topics covered, and we want to hear your side! Post below any news you hear, any big announcements or talking points. Let’s make sure people are talking about this! What are OVO up to for COP26? If you’re in Glasgow over the next few weeks, make sure to see our guide outlining what we’re doing, including:EXTREME Hangout powered by OVO Sustaina

15026
Jess_OVO
Community Moderator
1 year ago
T
Carbon Cutter***
TrishaWCarbon Cutter***
Posted in The Library (archive)

Why are the smets1 meter readings received by OVO different to meter readings I've taken manually?

New customer manual reads for gas totally different to smart reads on smets1 meterselectric meter tariff for day is running on night setting on meter and vice versa for nighttrying to sort this since August with no hope of anyone getting in touch with me yet

10
Jess_OVO
Community Moderator
1 year ago
C
Carbon Cutter*
Cathy PCarbon Cutter*
Posted in The Library (archive)

How do I get my credit back from my previous energy company who have gone into administration since my switch to OVO?

I left Igloo just before they went bust and moved to OVO - however, I do not seem to have my credit moved across. Eon say I wasn’t moved to them with other Igloo customers - so where is my credit from Igloo?

8
Blastoise186
Plan Zero Hero
1 year ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
Posted in The Library (archive)

Policy change vs market forces and the impact on a sustainable energy market in the UK - Simon Maine AMA

Updated on 14/04/22 by Jess_OVO OVO Energy’s Corporate Affairs Director, Simon Maine during an ‘Ask me anything’ event in August 2021: “I started my career in politics and policy and in this field of energy transition I’m pretty clear that it’s entirely policy that starts the process and entirely business that ends the process, and this is something that I think is often blurred and mixed in the public debate.  The reason all of this is happening is because of a non-market issue: climate change, and whether we like it, in terms of whether we’re going fast enough or too fast or are people being left behind - there is a big geological impetus that's causing this wrenching change in the economy, and only a government can stimulate that kind of change.  This is a planetary level risk, there’s no market force in the world that’s just going to independently arise to solve it. Now I’m very clear, the reason all this comes into being is government policy and I’m also very clear that’s their jo

612
Jess_OVO
Community Moderator
1 year ago
C
Carbon Cutter****
chriswsmithCarbon Cutter****
Posted in The Library (archive)

When will the SmartThings app integration with the Chameleon IHD6 be available to OVO customers?

I have just had my new smart meter fitted and have been provided with a Chameleon IHD6-CAD-PPMID. Googling that model number shows that it is capable of providing a feed of data to SmartThings. At present this seems to be limited to Bulb customers. Being the curious type, though, I went into SmartThings and went to add the meter. It comes up with a page to say that they’re not quite ready yet. There was a date given, which was today. Today that date has been pushed back.i was wondering if there were any firm plans to provide this from the Ovo side (as with Bulb), or if it was something just between Samsung and Chameleon?

38
Blastoise186
Plan Zero Hero
1 year ago
sylm_2000
Plan Zero Hero
sylm_2000Plan Zero Hero
Posted in The Library (archive)

What’s the trajectory for long term wholesale prices in a renewable energy future? Rebecca Heaton AMA

Apologies for being tardy in posting the question however I am very curious to hear her views on how do you see the energy prices (gas and electricity) evolve long term (20-30 years) as the sources transition from coal, gas, fuel to renewable sources like wind, solar and hydro. And time permitting how the role of regulator must change to help drive the net zero strategy - in addition to government schemes and incentives being offered to the energy sector. thanks

1
Jess_OVO
Community Moderator
1 year ago
M
Carbon Cutter*****
MelchettCarbon Cutter*****
Posted in The Library (archive)

Renewal time - Why was I only given the option of an eyewatering 2 year fix on my online account?

So my 2 year fix is about to come to an end.  I was going to look elsewhere given that Ovo is no longer a cheaper option, and my smart meter experience was a disaster.  But I know in the current climate it’s probably best just to roll onto the standard variable tarrif for now, let the markets settle and use the protection of the government’s price cap to keep costs as low as possible.Imagine my surprise when I logged on to find the ONLY tarrif I was being offered was a 2-year fix at £174/month.  Now given that Ovo knows my energy usage - low - I’m £200 in credit , and having raised my DD once this year you are talking about reducing it now, even as we approach winter, the obvious question:Why on earth would I swap to a 2 year fix - I won’t make that mistake again with Ovo - and where are the details for your standard variable tarrif?  It’s almost like you are trying to force me onto another eye wateringly expensive tarrif. A quick look on the Bulb forum shows this is exactly what Bulb

13
Jess_OVO
Community Moderator
1 year ago
juliamc
Plan Zero Hero
juliamcPlan Zero Hero
Posted in The Library (archive)

Energy Tracker Carbon Forecast is different on my online account and OVO app - Which one is correct ?

I like the idea of the Carbon Forecast - but the MyOVO version is different to the app version.ie. this is now on MyOVO:and this is now on the app: 

5
juliamc
Plan Zero Hero
1 year ago
Blastoise186
Plan Zero Hero
Blastoise186Plan Zero Hero
Posted in The Library (archive)

What was the inspiration behind OVO Energy Tracker and where do you see it going in the future? Rebecca Heaton AMA

Well, I’m gonna throw a Blastoise Speciale or two into the mix, but I want to keep those a surprise, so I’ll fire them off to Tim later via PM.But my “serious” question to Rebecca would be this…What was the inspiration behind creating OVO Greenlight (along with the previous incarnations such as Energy Spotlights) and where do you see it going in the future?

1
Tim_OVO
Community Manager
1 year ago
A
Plan Zero Hero
ArundalePPlan Zero Hero
Posted in The Library (archive)

What is your predicted energy mix for 2030, and how much do you think we’ll rely on imports? Rebecca Heaton AMA

Hi Rebecca,How do you think the current energy / natural gas supply issues affect the UK’s transition toward net zero?What is your predicted energy mix for the UK in 2030 and how much will rely on imports from other countries (biomass, electricity interconnects etc)?How much do you see micro grid and behind the meter generation and storage as part of the solution and do you think UK gov is doing enough to encourage growth in this area?How much of a role do you see forestry and other carbon offset possibilities having in a long term future? Thanks, Paul 

2
Jeffus
Plan Zero Hero
1 year ago
T
Carbon Cutter*
tappouniCarbon Cutter*
Posted in The Library (archive)

Is it possible to switch a SMETS2/Aclara electric meter to an Economy 7 tariff?

I’m just wondering if anyone can offer some advice on this, as I can’t quite find a clear answer. Presently I’m with Boost on a PAYG plan but have got the ball rolling to move to a credit/direct debit tariff with OVO (easier than being on PAYG for me). I have a SMETS2 electric smart meter (an Aclara SGM1411-B), and I’m interested in being on an Economy 7 tariff. In short, I’d like to install a storage heater as part of raising an EPC rating (but I don’t require any wiring changes, just to have a tariff with peak/off-peak times).The property didn’t have storage heaters before, so would just use the exiting wiring but would heat up overnight on an off-peak rate (that’s the plan, anyway). Is it possible to be on an Economy 7 tariff with a SMETS2 meter (no need for an Economy 7 meter, just the tariff - prior to the SMETS2 meter, it was a standard prepayment meter), or is this not possible with a SMETS2 meter? Had asked on the Boost forum, where it isn’t supported, but wondered if it’s diff

7
Jess_OVO
Community Moderator
1 year ago
Jess_OVO
Community Moderator
Jess_OVOCommunity Moderator
Posted in The Library (archive)

Will government emissions targets factor in everything consumed, or only what is produced in that country? Rebecca Heaton AMA

Updated on 19/04/22 by Jess_OVO Comment from @EverythingNeedsAUserName: UK Only [target] is scary.  We're offshoring so much of our manufacturing carbon cost. Is that in part what is driving the removal of carbon emitters from the UK?

2
Jeffus
Plan Zero Hero
1 year ago
Mw2870
Carbon Catcher***
Mw2870Carbon Catcher***
Posted in The Library (archive)

iOS OVO Energy App in a funny state after failed switch - Bug Report

Advanced Warning: This is an incredibly dull topic…..So this evening I tried to log into my OVO iOS app to see if I could help another member solve a problem… I wasn’t sure if it would work, as I am not currently on supply with OVO.It seems to have got itself into a funny state after my failed switch and apparently I am coming on supply today! Yay! (I am not…..)The website version seems to been more in sync with reality: Stay tuned for tomorrow’s thrilling instalment where I check to see if the iOS app says I will be on supply on the 9th…..Joking aside this is probably a bug for the app team, but lower priority of a corner case, i.e. former customer with failed switch. 

3
Jess_OVO
Community Moderator
1 year ago
M
Carbon Cutter*
Martin KingCarbon Cutter*
Posted in The Library (archive)

Why are the costs of the fixed plans being offered during my renewal period so much higher this year?

Hi, My simpler tariff has just ended where I was paying £125 a month by DDI have just been moved to a variable tariff with the option of a 2  or 3 year fixed plan at a whopping $187 or £236 per month.This is an increase of £744 on the 2 year plan, outrageous!Please can someone explain this to me?

6
Blastoise186
Plan Zero Hero
1 year ago
Jeffus
Plan Zero Hero
JeffusPlan Zero Hero
Posted in The Library (archive)

What’s the future role of wood burning and biomass for both electricity generation and heating? Rebecca Heaton AMA

I see you previously worked for DRAX with responsibility for the sustainability of the global forest supply chains used to deliver sustainable biomass to its power station. I wonder what are your current thoughts on the role of wood burning/biomass now and in the future for both electricity generation and heating at a local and national level? 

1
Jess_OVO
Community Moderator
1 year ago
Jeffus
Plan Zero Hero
JeffusPlan Zero Hero
Posted in The Library (archive)

Individual retrofitting vs a systematic ‘street by street’ approach? Which is a more cost efficient approach to transition all UK homes to net zero? Rebecca Heaton AMA

Be interesting to hear Rebecca's thoughts on the most efficient way to transition all of our  individual homes to net zero.Wouldn't it be better to simply go street by street and remediate every home fully (obviously taking cost/benefit into account) ? Prioritising areas that would benefit from leveling up perhaps? Utilising government grants where appropriate. Surely economies of scale, optimization etc would be better rather than ad hoc, piecemeal work on individual solutions across the country undertaken by every household over the next 29 years? Could ovo pick an area of a town and attempt to support it?   

2
Jeffus
Plan Zero Hero
1 year ago
Jequinlan
Plan Zero Hero
JequinlanPlan Zero Hero
Posted in The Library (archive)

What are alternatives to heat pumps for houses where these can’t be fitted due to pipe size, price or space? - Simon Maine AMA

Heating - Given the fact Air source heating just cannot work for everyone (I know, I failed the trial qualification on cost) , what are OVO recommending as alternatives that are limited by: Pipe sizePriceAnd/Or Space 

34
Jess_OVO
Community Moderator
1 year ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
Posted in The Library (archive)

Are newly planted trees protected from being cut down if they’re associated with carbon offsetting? Rebecca Heaton AMA

Updated on 19/04/22 by Jess_OVO And we’re off, with two good questions! I’d also like to draw on Rebecca’s knowledge and experience with forestry: Are newly planted trees protected from being cut down if they’re associated with carbon offsetting? 

1
Jess_OVO
Community Moderator
1 year ago
A
Carbon Cutter*
AcresrogerCarbon Cutter*
Posted in The Library (archive)

Trying to register my new home with OVO when the previous owner also used OVO - How can I get an accurate Direct Debit quote?

On 4 October I received a quote from you on my moving in on 29 SeptemberIt was £171 a month basically because it is a 5 bedroom houseAt my previous property I was only paying £66 a monthI was told I would hear more from you in 10 days but I have seen nothingI looked at your site last evening to be told my 4 October quote had expired but your email of 4 October at 16.52 from no-reply@ovoenergy.com made no mention of me having to accept your quote and no email to reply to anywayA new quote now mentions £212 a month !!!Can you assist/help please ?The couple I bought from were also with OVO Energy !!!How much a month were they payingThey were just a couple as wellAcresroger

5
Jess_OVO
Community Moderator
1 year ago

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