The Library (archive)

An archive of older conversation topics. Pop here for reference, history, or just a nose around

  • 25 Topic threads
  • 206 Comments

25 Topic threads

A
Carbon Cutter***
Adele CoreCarbon Cutter***
Posted in The Library (archive)

Splitting a supply in an office block that has residential flat

I am a landlord of a property that contains several offices and one residential flat. We are housing a Ukranian family in the flat. They both have full time jobs now, so are paying utilities.  We want them to be able to access the government subsidy for energy bills, but the supply has a shared meter with the offices and is registered as a business.  There is one electricy meter and 2 gas meters (one for the flat). Is it possible to split the supply before the electricity meter and have a second installed and registered as a domestic supply and if so, what sort of cost?

10
Blastoise186
Plan Zero Hero
12 hours ago
W
New Member***
Western Power DistributionNew Member***
Posted in The Library (archive)

Pre-payment Meter top-up problem (now solved and archived)

There seems to be a widespread issue preventing customers topping up their pre-payment meters (Sat 10 Sep 22).  Is there any information available about this problem?  Are OVO taking action to resolve the issue?  An increasing and becoming a significant number of OVO customers are losing their supply because they cannot top-up their meter.

3
Blastoise186
Plan Zero Hero
17 days ago
C
New Member***
charlottehNew Member***
posted in The Library (archive)

Switching back from Boost to Ovo

Has anyone actually managed to do this ?Constantly going around in circles with Boost and getting nowhere.Any help would be appreciated.

1
Tim_OVO
Community Manager
1 month ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
Posted in The Library (archive)

How to get support and advice this festive periodNews

Opening hours and online support As we approach the holiday season, I want to make sure you have all the info to hand for any questions that might crop up between now and the new year.  When are our Support teams open? Our usual Support team opening hours are 08:00-18:00, Monday to Friday. See the available call and web chat options here. We’re closed on the 24th, 25th, 26th, 27th, and 28th of December for phone and web chat. See online help options below. We’re open for calls and webchat on the 29th, and 30th. On the 31st, the 1st, 2nd and 3rd of January, our Support team is closed. See online help options below. From the 4th, we’re back to our usual opening times.  What do I do if I have an emergency when you’re closed? See our guide on emergencies for what to do with gas emergencies, carbon monoxide, power cuts, and prepayment emergencies, here. How can I get other help online? Your online account can get you most places. Log in here, to see if you can make the changes you need to y

2552
U
New Member*
9 months ago
Jess_OVO
Community Moderator
Jess_OVOCommunity Moderator
Posted in The Library (archive)

A new Mod is in the house!Blog

Hi everyone, Your brand new moderator has arrived, and this time we’re not fooling!  Sorry to say Pilar Loofs was busy so I'll be joining instead, giving Tim a hand and a well-deserved break just in time for a pint in a pub garden (finally!). I am really looking forward to being a part of the great little community that’s growing here and learning more from the community experts we have on hand. Here's looking at you @Blastoise186 , @Transparent  and @Jequinlan! So a little lowdown on me: I’m Jess, I live in Bristol and have been working with OVO for nearly 2 years. A bit of an energy novice when I started, I’ve been really inspired by learning about the new technologies we are developing on our Plan Zero journey. I’m a self confessed tree-hugger, I’ve always had an interest in ‘being green’ and living as sustainably as possible. When not helping out here you’ll probably find me out riding my trusty steed (A Dawes Galaxy touring bike), swimming in a river or listening to a podcast and

20517
Tim_OVO
Community Manager
1 year ago
Darran_OVO
Retired Moderator
Darran_OVORetired Moderator
Posted in The Library (archive)

OVO Community Blog - Issue 26Blog

It’s the end of an era…                                      So after a very busy 3 and half years, it’s time for me to move on to a new challenge!  I’ll be leaving OVO at the end of the week, so wanted say a huge goodbye to all of you and a huge thank you for coming along with us on this community journey!  I’m definitely sad to leave behind my team and all of you, but I’m excited about my new challenge and cannot wait to get started!   Good times!Definitely a big shout out to my mod team, who have just been awesome and will continue to be awesome running the forum long after I’ve left the building.  They’re fab and will be sure to look after you going forward!  They love the forum as much as I do, so you’re in safe hands!   Moderator Dream Team  In more important OVO news…   We launched our campaign “Think before you thank”.  Another way to help people reduce the amount of unnecessary carbon they produce.   If you don’t already follow OVO on Twitter, do it now!    We also f

238112
Tim_OVO
Community Manager
2 years ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
Posted in The Library (archive)

Our community now has 10,000 members - our story so farNews

10,000 and growing...   Yep, recently we reached 10,000 membership sign ups! Not bad for a community that was launched only 2 years ago!      For us, this is a huge achievement and it’s so exciting to see so many of you getting involved and supporting this crazy journey we’re on.  Our community has always been about you, our members, to have a space to get help quickly and easily, to communicate with us but more importantly with each other.   It’s a place to share your views and opinions on a range of subjects, but also step in and help out a fellow member and build connections with like minded people.     We’ve grown in numbers, we’ve learned a lot along the way and built some great relationships with you.  Here’s a few key highlights worth calling out:    Our community’s 2nd Birthday!  “Where do I start!  It’s been a brilliant and fun journey so far.  I think for me the main highlight is all of you! Our members, some of who have been there since the beginning and continue

58123
Eva_OVO
Community Moderator
2 years ago
A
Anonymous
posted in The Library (archive)

OVO Energy take over of SSE Retail Confirmed

Hi All Its just been confirmed OVO are taking over SSE's retail business. This will make OVO the second biggest energy supplier in the UK. See here. Updated 25/02/2020 

9
Eva_OVO
Community Moderator
3 years ago
Nancy_OVO
Retired Moderator
Nancy_OVORetired Moderator
Posted in The Library (archive)

OVO Community Blog - Issue 8

Afternoon everyone! Darran is on holiday this week (lucky devil), so I’m taking the helm for the blog post this week. Did everyone make the most of the “heatwave”? I managed to get myself down to Lyme Regis in Dorset last week for one glorious day of sunshine, and then two of drizzle. Here are some photos of that one nice day….           Though the good weather was brief, we managed to get everything done! A pasty for lunch, a pint on the beach, a few dips in the sea, a game of mini rugby, chips (almost stolen by the seagulls) - the full seaside experience! I've been going to Lyme on holiday since I was a wee nipper and it's interesting to see how it's changed over the years. There's even a Costa and a Tesco now - very modern! It's also a hotspot for dog walkers Speaking of, check out @Amy_OVO new thread here all about pets and get sharing your cutest pics! So I've not only saved money by "holidaying at home" (somewhere in the UK), but also the planet! No flights involved,

3782
J
New Member*
3 years ago
Darran_OVO
Retired Moderator
Darran_OVORetired Moderator
Posted in The Library (archive)

Our first OVO Forum VIP day is done!News

Updated on 16/09/21 by Jess_OVO Check out the rundown of our very first OVO Forum VIP event below. Certain world events are scuppering our ability to welcome you to our groovy offices in person at the moment. We’re hoping to make it up to you with some regular online events instead - See what we’ve got lined up here. Hope to see you at a virtual event soon!   Massive thanks to @PeterR1947 @tony1tf @NoPoke @aaronr @Leo Moran @UC Bear @Transparent for joining us at our Bristol HQ. We appreciate you all making the journey to spend time with us.It was a full on day with lots of focus group style sessions with several of our Product teams.We covered everything from Smart Meters to EV's and chargers, to an overview of Sustainability and a Forum feedback session with the Mods and myself so we can continue to make the forum better for everyone!We also had some fun with lots of coffee and cake, and of course a few runs on the slide via the Treehouse!  We hope you all enjoyed it, please share an

184720
Tim_OVO
Community Manager
3 years ago
Darran_OVO
Retired Moderator
Darran_OVORetired Moderator
posted in The Library (archive)

OVO Forum VIP day - 2019

[h2] [/h2][h2][img]https://uploads-eu-west-1.insided.com/ovo-en/attachment/7f719c7b-6037-4926-aeec-abbda15d4773.jpg[/img][/h2][b]Big welcome to our Forum VIP's![/b] We are very excited to have you guys joining us at our Bristol HQ on Monday 17th June! Agenda is being finalised and we will share this very soon, but we have an action packed day planned, so will be great to get to know you all a bit better and share more of OVO with you! We've created this private area, invite only to share everything you need to know about the day, so make sure you subscribe to get all the updates. There will be plenty of time to explore the building, check out our different meeting rooms, hit the slide a few times etc...! Anyway, more to follow re what to expect on the day, details on how to get here, where to park, train routes etc etc. We look forward to seeing you all then!! :relaxed: These are our confirmed attendees: [user=3867]Transparent[/user] [user=2810]PeterR1947[

19
T
Carbon Catcher*
3 years ago
Darran_OVO
Retired Moderator
Darran_OVORetired Moderator
posted in The Library (archive)

Happy Easter - We're now at 800 users!

Wow what a busy weekend, we really hope you all had a great Easter weekend, we certainly did. #waytoomuchchocolate :D You've been keeping us busy too, its great to see so many new comments and questions being posted on the forum. Don't forget to subscribe to any conversations that you comment on, so you get updates when others also get involved. The even better news is we've now reached 800 users! We're so excited the see lots of new members joining and getting involved. Keep up the great work! Let us know what you got up to over the Easter bank holiday by commenting below, we'd love to hear from you. Darran

6
Tim_OVO
Community Manager
3 years ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
posted in The Library (archive)

A Massive Happy Birthday to our Community, 2 today!

[img]https://uploads-eu-west-1.insided.com/ovo-en/attachment/56c66808-ab3b-419a-ab71-b06b48d8be58.jpg[/img] :balloon::champagne_glass: It’s been 2 years since we launched our OVO Forum! :beers::tada: Our community has grown and developed in that time, and we want to take a minute to recognise some of these changes, and the users that have played a key role in building something great! Our community members: [list] [*][user=3867]Transparent[/user] is our most active user, an elite superuser with over 800 comments! :clap:My favorite posts from this user are in the [url=https://forum.ovoenergy.com/anything-but-energy-100/fun-friday-facts-22]Fun Friday Fact[/url] posts (example pic of their jam making below): [/list] [img]https://uploads-eu-west-1.insided.com/ovo-en/attachment/e67761e0-54c3-4caa-87d8-b7d28a303603.jpg[/img] [list] [*]3 of our members, [user=5755]UC Bear[/user] [user=4824]Gum168[/user] [user=14259]falklandkid[/user] were the first to get our new [url=https:

15
Transparent
Carbon Catcher***
3 years ago
Lucy_OVO
Retired Moderator
Lucy_OVORetired Moderator
posted in The Library (archive)

Hot off the press - We've got Spark Energy joining the OVO family!

[img]https://uploads-eu-west-1.insided.com/ovo-en/attachment/ba36232c-f401-4fa9-b04a-246e44cbfe93.jpg[/img]We announced some exciting news yesterday after our bid for Spark Energy's customers was successful (after Spark announced that they stopped trading last week). See Ofgem's statement [url=https://www.ofgem.gov.uk/publications-and-updates/ofgem-appoints-ovo-energy-take-customers-spark-energy-supply-limited]here[/url] [b][i]What does this mean?[/i][/b] Well in short, Spark and OVO customers won't see a huge amount change. OVO Group will grow by 290,000 customers, but anyone supplied by Spark will still have all aspects of their account under the Spark brand. So for Spark Energy, it’s business as usual. If you're a Spark Energy customer, with any questions about this change and how it might effect your account, give the Spark Energy customer services team a call: 0345 034 7474, from 9am to 5pm weekdays. [user=29864]Dessie[/user] [b][i]What do the CEO's think?[/i][/b] Bot

7
Nancy_OVO
Retired Moderator
3 years ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
posted in The Library (archive)

Ninja visits the office on their 1 year sign-up anniversary!

One of our top rated Forum ninjas, [user=3867]Transparent[/user] visited the Bristol office today, popping in for a cup of tea and a crayfish sandwich. It just happened to be the 1st anniversary of them signing up to the forum! Since signing up on the 11th December 2017, Transparent has done a huge amount to help the success of our community. They have: [list] [*]Created 13 bits of content, [*]Left 713 comments on other content, sharing their opinions and knowledge, [*]Provided the 'Best Answer' to 105 topics, helping hundreds more who read the topic, [*]Shares the best [url=https://forum.ovoenergy.com/anything-but-energy-100/fun-friday-facts-22]Fun Friday Facts[/url] that we love reading! [/list] Thanks for all the support you give our community, one day we'll grab a photo of you! :camera_with_flash: [img]https://uploads-eu-west-1.insided.com/ovo-en/attachment/013d9b21-8caa-4dc7-ab19-2be1d0515eb4.jpg[/img]

3
Darran_OVO
Retired Moderator
3 years ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
posted in The Library (archive)

Our Forum has a new look and new features - what do you think?

[img]https://uploads-eu-west-1.insided.com/ovo-en/attachment/8ab54aaa-6b7e-4777-9cdd-068ea0b2a205.png[/img] :spy_tone1: Try typing something into the search bar - it's so much better! :writing_hand_tone4: Have a go at creating a topic, leaving a comment with a hyperlink, and adding an emoji. There's loads of changes for you to check out! :desktop: There's a new sidebar, personalised headers, hyperlinked popular tags and related topics. :ballot_box: Let us know what you think below!

0
Tim_OVO
Community Manager
3 years ago
Darran_OVO
Retired Moderator
Darran_OVORetired Moderator
posted in The Library (archive)

Superuser Alert!!!

[img]19143f83-b7d6-4ecf-be67-4f601a4e7db5.png[/img] Great news, as of this evening we have our second superuser on our forum!!! Massive congratulations to [user=233]Aadil[/user]!!!!! Brilliant work! A great reward for the enthusiasm he has for OVO and for being part of our forum family! We now have 2 superusers to help us continue to grow our forum family and support each other along with a load of great members that we love seeing getting stuck in!! Lets keep the conversation going, have fun and lets celebrate another forum milestone! Join the celebration [user=171]Lucy_OVO[/user], [user=1100]Mattj3135[/user], [user=249]Emily_OVO[/user], [user=1969]BrizzleLass[/user], [user=1946]Fred Rick[/user], [user=172]Tim_OVO[/user], [user=1394]Emma_OVO[/user], [user=1947]Polly[/user] (great to see you've added a pic), [user=207]Emma_G[/user], [user=362]Smiter[/user], [user=1118]B4xsy[/user], [user=1672]sam_cat[/user] and anyone else that would like to say hi and well done

10
NinjaGeek
Carbon Catcher***
4 years ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
posted in The Library (archive)

Plan Zero Hero visits the Bristol office!

Updated on 11/08/21 by Jess_OVO It’s a pretty strange time in the Bristol office these days so we can’t welcome any community members for an in-person visit at the moment.We have been running monthly online events instead - check out what we’re planning next here! Big thanks to @Transparent for popping in to say hello! He brought us Mods some local Fudge, and we had a good chat about the forum and some important discussion areas to focus on.We love it when our active forum users come and say hello - who's next?

3
Bumblebee
Carbon Catcher***
4 years ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
posted in The Library (archive)

The OVO Forum is 1!

Updated on 29/06/21 by Jess_OVO Our wonderful online community was launched back in 2017 - Just joined the party? Learn how things work here and how to get searching here.  We love introducing new members to our Plan Zero journey - Interested in Electric Vehicles (EVs) or making you home smarter? Join in the conversation.   On this date last year, we launched the OVO Forum! It’s been quite a year, so we thought this would be a great opportunity to look back at all the milestones we’ve reached together.We passed the 4000 users milestone in January of this year, with this number increasing every day.The forum now has over 400 topics with loads of engagement across a range of subjects, and 3 official Super Users leading the way: Emma_G, Mw2870 and Stateofit thanks for your contributions this last year!As we've grown, we've introduced areas of the forum dedicated to popular conversation drivers, such as smart products and EVs, so you can chat with other users on the subjects you care about

7
A
4 years ago
Darran_OVO
Retired Moderator
Darran_OVORetired Moderator
posted in The Library (archive)

We have our first Wayfinder!

What is a Wayfinder? Good question. At OVO we have 3 core values that our teams live by, and 'We find a way' is one of them. This is about challenge and finding ways to overcome them, and we created a badge for the forum that echos this. [b]Huge congratulations to [user=1100]Mattj3135[/user] for being our first official Wayfinder! [/b] Keep up the great work and thank you for helping us continue to build our forum family! Darran

13
A
5 years ago
Darran_OVO
Retired Moderator
Darran_OVORetired Moderator
posted in The Library (archive)

Our first official Super User - Well done Mattj3135!

[img]5c2d61c6-33ef-4913-a49b-307e8679310b.png[/img] Well done to [user=1100]Mattj3135[/user] for being our first fully fledged Super User! He's achieved our top rank - Ninja! This is recognition of all the effort Matt has put into to helping others on the forum and for his general ongoing level of engagement. He's also been a support to [user=171]Lucy_OVO[/user] and [user=172]Tim_OVO[/user] as well! There are still lots of rewards to go after, he only has 3 badges so far.......! Who will be our next Ninja? [user=207]Emma_G[/user], [user=362]Smiter[/user] maybe? Or will [user=233]Aadil[/user] pip them to the title? Congrats Matt, great work. :) Darran

7
Tim_OVO
Community Manager
5 years ago
Darran_OVO
Retired Moderator
Darran_OVORetired Moderator
posted in The Library (archive)

Congratulations to our 1000th user!!!

[img]5487c8b5-5cfe-44bc-b231-2e301b90fa2f.jpg[/img] We've done it, our first 1000 users of the new OVO Forum! We are so excited to hit this first big milestone in our journey. A lot of work has gone into this and all of you have really helped us make a success of our forum so far and we are excited to have you all on board. [b]Special shout out to our 1000th user [user=1216]Middlewife[/user]! Congratulations!! [/b] I'm sure our users will join me [user=171]Lucy_OVO[/user] and [user=172]Tim_OVO[/user] in congratulating you too. :) [user=207]Emma_G[/user], [user=362]Smiter[/user], [user=233]Aadil[/user], [user=217]Cal[/user], [user=1100]Mattj3135[/user], [user=1118]B4xsy[/user], [user=289]Yorick[/user], [user=242]Pete[/user] Here's to the next 1000 users! Our forum family is definitely growing! Darran

7
Aadil
Carbon Cutter**
5 years ago
Darran_OVO
Retired Moderator
Darran_OVORetired Moderator
posted in The Library (archive)

We have our first Hero on the OVO Forum!

[img]f673d495-a516-4542-9d4f-f7d44a390e00.jpg[/img] Massive congratulations to [user=1100]Mattj3135[/user] for achieving the Hero rank on the OVO Forum! He's also our first user to win his second badge, PAYG Expert! Well done Matt! I'm sure [user=171]Lucy_OVO[/user], [user=172]Tim_OVO[/user] plus some of our other users will join us in congratulating you! [user=362]Smiter[/user], [user=207]Emma_G[/user], [user=233]Aadil[/user], [user=574]Padwick[/user], [user=342]GarethMarlow[/user], [user=242]Pete[/user], [user=217]Cal[/user], [user=204]spotlandrules[/user] Keep up the good work! Darran

10
Mattj3135
Carbon Catcher***
5 years ago
Darran_OVO
Retired Moderator
Darran_OVORetired Moderator
posted in The Library (archive)

Hot off the press - we've reached 100 users!

[img]53d68b32-fcc0-4535-8742-f7f756f85b3f.jpg[/img] Wow, what a milestone, 4 weeks in and we've hit [b]100 users! [/b] Big thank you to [b]Wronglepuss[/b] for being our 100th sign up and also for getting stuck straight in by asking a great question. :) We're all pretty excited to reach this number of users, I know not all of you have got active and joined in on a conversation yet, but we are really confident that when you do, you will find the forum a great place to help and advice and also get to share your experiences with our users. We hope you will all continue to support us on this journey and help us continue building a great OVO Forum community. [b]Keep up the great work and thank you! [/b] Darran, Lucy & Tim ;)

0
Darran_OVO
Retired Moderator
5 years ago
Darran_OVO
Retired Moderator
Darran_OVORetired Moderator
posted in The Library (archive)

A big welcome to our new members!

Well it's been a busy week, launching a forum is not for the faint hearted. :) Luckily we're a brave lot at OVO Energy and never shy away from a challenge, especially when it benefits our customers! The good news is, it was well worth it! Its been great to see our first new members signing up and getting involved. We've seen some really good discussion already and it's clear that smart meters are definitely a hot topic for our customers right now. If you haven't commented yet, you can catch up on the action [URL="https://forum.ovoenergy.com/pay-monthly-21/how-has-having-a-smart-meter-helped-you-1.html"]here[/URL]. Emma_G, Karlos, Jaykyte to name a few are already getting stuck in. Don't miss out on your chance to have your say. Don't forget, if you've not had a chance to add your profile pic, please do so. We'd love to get to you know you better. And remember, this is your forum for you to ask questions and get some answers (come on, you know you want to....) T

0
Darran_OVO
Retired Moderator
5 years ago
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