The Archive

I'm Having A Clear Out Of Some Of My DIY Eco Stuff...I've got to a point in my life where I know I'm not going to complete all my dream eco projects, so I need to off load some bits I've collected over the years. I have for sale, the following...(click on the text to know more) Wind generator/mill Guide price £250 2nd Wind generator/mill (DIY project) - Guide price £250 4off Thermal solar panels Guide price £10 each 2off Thermal solar panels Guide price £30 Wind generator/mill Blades Guide price £50 per set of three.(I was unable to find any this length on eBay, they all seem to be around 600mm) Temperature Difference Controller TDC 5 Guide price £90 Under Floor Heating Manifold Guide price £90

I have a 2 yr fixed dual fuel contract finishing on the 29th Sept.The fixed deals for the same from Ovo have been reduced slightly in the last week, but are still higher than some other suppliers and above the price cap rates that come in on 1st Oct.Shall I wait to see if OVO will reduce again for fixed deal, go onto standard variable, go onto standard variable for a short while and then get a better fixed deal? 

Good Afternoon.We recently had a power cut in our building. Shortly after that, when we got electricity back, i realized my meter had a blank screen and I could not see how much credit I had left.I contacted OVO assistance to book an engineer to come fix it, which they did, but I was worried that I could run out of credit before they come (almost a week later). They told me I should not be worried because when that happens the meter basically starts working as a billing meter, so there’s no possibility of me running out of electricity in the meantime.Could someone confirm if this is really the case? I really don’t want to call 105 in the evening and wait in the dark for three or more hours waiting for help to come.Thanks very much.

How do I acquire historic statements specifically 2017-2021?

I’ve tried to top up my PAYG smart electricity meter today as I have nearly run out of credit but I get a message saying Meter Top Up Failure. Is there a problem with topping up today? Can’t get through to anyone on the phone. Thanks for any help. 

I’ve been trying to top up my Gas today however I keep getting the message to enter a valid account number despite it being correct. I’ve also tried topping up my Electricity to see if it was an issue specific to Gas but it’s also saying my number is invalid there as well.The numbers I’m entering are correct and I’ve even copied and pasted the account numbers from my previous email receipts just in case I had been making an error when entering the numbers and it’s still saying they’re incorrect.What is going on? I’m almost out of Gas.

My first bill from OVO.Really simple :  Zero starting balance, + Some electricity, - One paper free discount, + VAT.  These numbers don’t add up.Statement shows two ‘paper discounts’ totalling £9.52, but the calculation only uses one.The ‘Total Charges’ don’t match the ‘New Balance’, even though the starting balance was zero.I know the errors are not significant, just a few pence, but they are wrong !.It is possible that a human working with a calculator could make a simple error, but I don’t think OVO have rooms full of girls with calculators doing our bills.It’s probably some kind of computer error, which is worrying. This time it made a 20p error, next time it might be a £20 error. I’ve phoned, and OVO are ‘looking into it’.[ EDIT : I was so distracted by the bad calculation that I didn’t notice the Paper Comms items are charges, not discounts. I’ve never had paper comms from OVO. Time for another phone call. ]

I understand that the Home Office provides accommodation and support to destitute asylum seekers in the UK under Section 95 (long-term) or Section 98 (initial) of the Immigration and Asylum Act 1999.I understand that in practice accommodation is contracted to private firms (Mears Group, Serco, Clearsprings) and is provided on a "no-choice" basis. I understand that “long-term” accommodation must be houses or flats including HMOs as opposed to hotels which are intended to be short-term accommodation solutions.What I do not understand is:Would OVO energy know if a given address they supply energy to is Home Office’s accommodation? Google tells me that destitute asylum seekers supported by the Home Office are generally not liable for energy charges. If they are not liable, who is? The Home Office? The Housing Provider (i.e. Serco, Mears, Clearsprings)? What happens if the energy at an address that is supplied by OVO goes unpaid? Who does OVO try to get the money from first? The Home Office

Urgent System Status: The Great Rodent Migration[INCIDENT REPORT] Delay in Tariff Updates and Email DispatchStatus: OngoingImpact: 4 Million Accounts (Medium-to-Squeaky)"Hi everyone,As many of you have noticed, there’s a bit of a lag in the 4-million-email rollout and some IHDs are still showing yesterday’s rates. As (self-appointed) Head of IT, I’ve been digging into the back-end logs with Kaluza and the DCC tonight, and I have some 'interesting' news.The Root Cause: It turns out the Legacy Hamster-Wheel Servers (the ones that handle the SMTP handshakes and SMETS2 commands) reached a critical 12,000 RPM during the midnight price-drop batch job. Unfortunately, the Hamster Union (HU Local 101) has officially staged a walkout, demanding a 15% increase in sunflower seed subsidies and better bedding. We remain in talks with their Union Representative, Pilar Loofs, in order to find a resolution but the lack of sunflower supplies is severely hampering talks.The Mitigation: To keep the £1,641

Hi,First let me say that I understand this is a community forum not customer services.In the hope that someone from customer services actually reads this, I have a number of queries.I received a letter asking me to submit a meter reading so you can present me with an accurate bill. I’m a pay-as-you-go customer, so why would I be getting a bill? I tried to create an account online at https://account-activation.ovoenergy.com/details_form however I get an error: “Oops, there’s a problem… Something went wrong, please try again later. If that still doesn't work, give us a call”. You don’t actually list a customer support number on your website. Why is this? I had to google for your number. When I called I was in a queue for half an hour. I was then passed around from one department to another, and eventually cut off. Hence why I’m now here. I received a hand delivered letter from OVO, with the wrong name and the wrong address, entitled “Final notice”, which is a demand for payment. The addr

We're victims of the termination of heatpump plus too. I'm speechless and out of pocket after changing to OVO, getting the Internet connection for the heatpump and, after complaining, a smart meter fitted. Even now this tariff is still being advertised. OVO staff seem not to have been informed of this change, as we were told we could go straight onto the tariff as soon as we had the smart meter. Oh well, off to another energy supplier I suppose. Very disappointing, to say the least.

why do ovo even though ive never missed a payment and im £110 in credit continue to threaten to raise my payment by £ 80 a month ,we are in the middle of a pandemic people are dying or losing there jobs and we get these threats to nearly double monthly payments based on ovo and there crystal ball and what you may or may not use energy wise over the next 6 months

I am using the Charge app and the Hypervolt Pro 3 (bought through OVO) to charge my Volvo XC40 Recharge. It doesn’t work.  Customer service has been woeful. I have to wait for 40 minutes plus to speak to someone, who doesn’t have an answer and who promises to ‘escalate’ it. I’ve had a ‘ticket raised’ which amounted to zero contact. I’ve sent three emails and had no response to any of them.  So what’s happening…The car doesn’t charge through the app. I set the schedule, wake up the next day and nothing. I thought it might be the fact that Vovlo settings have their own schedule internally - I disabled it. It worked. Then it didn’t again. When I looked, something between the app and the car had switched the Volvo’s internal schedule on again. This morning however, that wasn’t the case at all, it was still disabled but the car hadn’t charged. When I went to bed last night the schedule was set for it all to be done by 0700 this morning through the Charge app.  There is nothing wrong with th

I’m getting quite confused with solar & battery used with anytime.Is this even possible on ovo? I seem to think I might be best changing to octopus, we are looking at getting solar and a Powerwall 3 installed, we are currently using charge anytime with an indra pro and the more I look the more i’m confused if we can A: actually charge the car when excess solar, assuming we generate enough, B: use any kind of time of use tariff with anytime to charge the battery at a cheap rate C: have this battery boost addon with a Powerwall? I can’t even see battery boost any ware on my ovo page, D: Export rate prices, I think ovo will pay 12p excess for a install not done by them?

I have a Volvo V60 T6, which my app recognises, but the App charge history is going an ‘unknown device’ and the T6 being charged, which almost double the kWh compared to the charger App and the Volvo App. Any ideas?

I have a brand new Hypervolt pro 3, set to a smart schedule charging period. Using charge anytime. The period begins at 11pm and ends at 7am.  When I plug in the charger, both OVO App, Tesla app and Hyper volt app all have the same charging schedule and all are set to charge to 100%.  the OVO app states that the charger will start, in time to allow the car to finish by 7am. But the charger never gets the car too 100%, always stopping at some point in the 90s.   the charger is often delaying starting until 1 or 2 am, but then not getting to its desired level.  anyone experienced this or have any idea how to ensure the charger gets the car too 100%

Since updating the charge time app my devices have been wiped off my account. I have tried deleting and reinstalling the app. Logging out and back in but it lets me connect the car however it doesn't show as a device in my account settings and when I try and add the charger it gives error something has gone wrong please try laterthis has been happening for two days now. I have a monthly plan with 1000 units paid for on my account however as the car is not registering I am being charged at full price the two charges I have done this month have cost £40 so far, I have raised a ticket through the ovo service yesterday but not had anything back as yet.has anyone experienced this ? 

I have solar and battery installed through Ovo currently exporting on the SEG Install Exclusive tariff. I'll be getting a great pink soon and am looking at tariff options. How does the Heat Pump Plus tariff calculate the electricity used by a heat pump if some is generated by solar and not imported? Is it as simple as the 15p/kWh cost being applied to any electricity imported, up to the amount that the heat pump has used? Over what period is this calculated? I’d like to work out the most cost effective way to run the systems if I get paid 20p for export but only pay 15p for import!

Hi,Unlike many of the other posters, I’ve had the opposite problem of paying too much for a charge.The car reckons it received around 17kwh of energy last night (which seems about right, as it was at 70%), but both the Hypervolt app and the OVO Charge app reckon they only supplied 3kwh. I’m guessing physics hasn’t changed and more likely a computer glitch, but thought I’d raise it with the forum.  Colin