The Archive

Hi all,Sorry if this has already being discussed. For months I've tried to access me OVO account but receive the same message "were bringing you a new website" but this is since May. I've tried the app and still the same message. Is there an issue with the website?Thank you.

Hello We moved out of our house on the 28th July but I’m struggling to submit final meter readings. I can’t submit via the app because it’s saying there are no meters associated with the account. I tried emailing using the email listed on the help centre page which is hello@ovoenergy.com  but I got an auto reply to say the address is no longer in use and to use the one on the help centre page. I can’t see any other email address listed so no idea what’s going on there.I tried the webchat option during the week but I was 44 in line and when I went back to check where I was in the queue, it reset and I had to start again. So I gave up. I did try calling but didn’t have much time to stay on the line because we’ve been moving. Any ideas how I can get the final meter readings submitted? Do I just need to grit my teeth and hang on the phone or is there an easier route?Thank you.Sarah 

I'm Having A Clear Out Of Some Of My DIY Eco Stuff...I've got to a point in my life where I know I'm not going to complete all my dream eco projects, so I need to off load some bits I've collected over the years. I have for sale, the following...(click on the text to know more) Wind generator/mill Guide price £250 2nd Wind generator/mill (DIY project) - Guide price £250 4off Thermal solar panels Guide price £10 each 2off Thermal solar panels Guide price £30 Wind generator/mill Blades Guide price £50 per set of three.(I was unable to find any this length on eBay, they all seem to be around 600mm) Temperature Difference Controller TDC 5 Guide price £90 Under Floor Heating Manifold Guide price £90

I have a 2 yr fixed dual fuel contract finishing on the 29th Sept.The fixed deals for the same from Ovo have been reduced slightly in the last week, but are still higher than some other suppliers and above the price cap rates that come in on 1st Oct.Shall I wait to see if OVO will reduce again for fixed deal, go onto standard variable, go onto standard variable for a short while and then get a better fixed deal? 

Once the novelty of watching the remote display has worn off (And it doesnt like to be to far from the meter!) You start to wonder WHO did this benefit?The ONE benefit I thought i would get was accurate Direct debit amount settings! NO, you still get the OTT increases and over payments with an automated FORECAST that never reflects actual bills and seasons.Plus… I couldnt have the Gas Smart meter which is WHY i wanted one in the first place since the Gas meter is in such an awkward place to read….. all down to DISTANCE that even my bluetooth keyboard and headphones could easily cover?! I also had to waste my time and the Engineers a SECOND time as I was told OVO used the new RELAY transmitter to bridge the gap so i COULD have the Gas smart meter when HE told me no such relay is used by OVO?So, the only benefit was for the Utility companies to do away with actual meter readers!?

For some reason, just today my IHD has Emergency Credit on the main screen with a line and green dot saying selected next to it, even though we have plenty of credit for both gas and electric, never shown this before, or is this a new thing, as a I’ve not touched any settings on it?See photos.. 

How do I acquire historic statements specifically 2017-2021?

Hi, I moved to my current property about 2.5 years ago. OVO was the supplier at the time, so I opened an account with them, used it for 5 days, then closed it and switched to a different supplier. I paid in full for what I consumed during that period.I’ve now received a letter addressed to “the present occupier” stating that someone at this address owes £300 and that debt collectors will be sent. The account number on the letter does not match the account number from my old OVO account.My guess is that the debt belongs to a previous occupier. Has anyone been through something similar and managed to resolve it? Thanks!

What is the best way to pay for my energy with Ovo? direct debit or fixed deal 

New app not letting me top up my electricity can top up my gas any ideas or is the app faulty 

Greetings, Due to the recent news the OVO is more than likely going to be sold to E.on I decided it was time to switch suppliers for my duel fuel. While I’ve never switched suppliers before, am I right in thinking that the companies will sort everything out between themselves and from OVO’s point of view I should be good once I manually send my monthly meter readings due on the 23rd of May as that’s the day that seems logical to switch on. Will providing those meter readings to OVO be enough (along with a picture of meters for security’s sake for records) to see the transition go smoothly from this end? Thank you for your time. Regards,Woo

I’ve tried to top up my PAYG smart electricity meter today as I have nearly run out of credit but I get a message saying Meter Top Up Failure. Is there a problem with topping up today? Can’t get through to anyone on the phone. Thanks for any help. 

I’ve been trying to top up my Gas today however I keep getting the message to enter a valid account number despite it being correct. I’ve also tried topping up my Electricity to see if it was an issue specific to Gas but it’s also saying my number is invalid there as well.The numbers I’m entering are correct and I’ve even copied and pasted the account numbers from my previous email receipts just in case I had been making an error when entering the numbers and it’s still saying they’re incorrect.What is going on? I’m almost out of Gas.

My first bill from OVO.Really simple :  Zero starting balance, + Some electricity, - One paper free discount, + VAT.  These numbers don’t add up.Statement shows two ‘paper discounts’ totalling £9.52, but the calculation only uses one.The ‘Total Charges’ don’t match the ‘New Balance’, even though the starting balance was zero.I know the errors are not significant, just a few pence, but they are wrong !.It is possible that a human working with a calculator could make a simple error, but I don’t think OVO have rooms full of girls with calculators doing our bills.It’s probably some kind of computer error, which is worrying. This time it made a 20p error, next time it might be a £20 error. I’ve phoned, and OVO are ‘looking into it’.[ EDIT : I was so distracted by the bad calculation that I didn’t notice the Paper Comms items are charges, not discounts. I’ve never had paper comms from OVO. Time for another phone call. ]

Hi, my mum is moving house in the near future and has been contacted by someone using the number 0330 818 1406, claiming to be from Ovo. The call was terminated mid-conversation by the "Ovo employee" and a Google search of the number doesn't inspire confidence. Is this likely to be a scam or just a poorly executed contact by Ovo?

I have been paying OVO by direct debit for years. My direct debit has decreased from £150 to £75 a month. When checking my account, there appeared to be a big balance of £2800 in credit. I was told there was a billing hold on the account and it would be resolved within 14 daysThe balance redcued to £840.I asked for a refund and was told I would get a cheque within 10 days.No cheque!Now, I have asked what the reason is. Apparently, a billing hold which I already knew about.I have given up to date meter reading and the meter is sending out readings correctly. How can this be resolved quickly so I can move away from this attrocious supplier? Naz

I suffer from sleep apnea and have to where a breathing mask overnight powered by electricity, if there is an outage it cant be used, customers of sse are being given a back up power pack to use in emergencies, do ovo offer anything similar?

3 times this year I have received a bill which covers just 1 day (or zero days) after my usual bill has been issued. My billing period is 6th to 5th. I don't have a DD, & I don't have a smart meter. I pay for what I use monthly. I give a meter reading on the 6th of each month.Looking on the website the usual bill for 6th Aug - 5th Sept was ready, but there was also a bill for 6th Sept - 7th Sept. On 2 previous occasions I've had "zero" day bills for 6th July - 6th July, and 6th April - 6th April. I emailed OVO on 2 previous occasions about these spurious bills. I received a phone call back, but they couldn't explain why this was happening. There appears to be some kind of glitch in their billing system. I was wondering if anyone else has had these.Another odd thing is that the amount that I owe on the email I receive doesn't correspond to the total amount of the bills when added together. For example, my bill for 6th Aug - 5th Sept was £104.91. The 1 day bill for 6th Sept - 7th Sep

I understand that the Home Office provides accommodation and support to destitute asylum seekers in the UK under Section 95 (long-term) or Section 98 (initial) of the Immigration and Asylum Act 1999.I understand that in practice accommodation is contracted to private firms (Mears Group, Serco, Clearsprings) and is provided on a "no-choice" basis. I understand that “long-term” accommodation must be houses or flats including HMOs as opposed to hotels which are intended to be short-term accommodation solutions.What I do not understand is:Would OVO energy know if a given address they supply energy to is Home Office’s accommodation? Google tells me that destitute asylum seekers supported by the Home Office are generally not liable for energy charges. If they are not liable, who is? The Home Office? The Housing Provider (i.e. Serco, Mears, Clearsprings)? What happens if the energy at an address that is supplied by OVO goes unpaid? Who does OVO try to get the money from first? The Home Office

Urgent System Status: The Great Rodent Migration[INCIDENT REPORT] Delay in Tariff Updates and Email DispatchStatus: OngoingImpact: 4 Million Accounts (Medium-to-Squeaky)"Hi everyone,As many of you have noticed, there’s a bit of a lag in the 4-million-email rollout and some IHDs are still showing yesterday’s rates. As (self-appointed) Head of IT, I’ve been digging into the back-end logs with Kaluza and the DCC tonight, and I have some 'interesting' news.The Root Cause: It turns out the Legacy Hamster-Wheel Servers (the ones that handle the SMTP handshakes and SMETS2 commands) reached a critical 12,000 RPM during the midnight price-drop batch job. Unfortunately, the Hamster Union (HU Local 101) has officially staged a walkout, demanding a 15% increase in sunflower seed subsidies and better bedding. We remain in talks with their Union Representative, Pilar Loofs, in order to find a resolution but the lack of sunflower supplies is severely hampering talks.The Mitigation: To keep the £1,641

Hi all, I just wondered if anyone could help? I’m new to OVO I’ve only been with them for a month.My standing direct debit is £59 a month which came out yesterday or today but my account said my balance is still -£100 so I’ve paid a further £41 to cover the £100 and it’s still saying my balance is -£60 but i’m not sure why I still owe money?

Warrant Of EntryYesterday I intercepted a enforcement officer at the door of a property I own that is let to USAF personnel, these personnel are involved in the security aspect of the military and with the tensions in the middle east they are away.  They owe money for the gas and electric supplied by OVO who decided to issue an Application for a warrant of entry to the property to fit a prepayment meter.I responded on the tenant's behalf to the application to contest the application and to appear in court.I filled in the paperwork and returned it to Connexus Recovery at the address stated on the application, I sent this signed and recorded delivery, the paperwork contesting the warrant was received and signed for at the correct address as specified on the forms within the correct time frame. Nothing was heard back and I was somewhat shocked to find that OVO had not even had the decency to look at the return paperwork and had already listed the application with the court before the last

Since 24/7 when trying to access online account I just get message:"We're working on a new website for youWe're very sorry that you can't log in to your account at the moment. We're working on fixing things and will be back in touch in the near future with an update.In the meantime, you'll continue to get your bill every month by email or post as usual.If you have any questions or need help with anything, please chat, call, or email our support team. "" What does this even mean "we will get back to you in the near future"?...is it just my account or are others affected? I can't believe the online account website has been taken down without prior notice, meaning is it just my account in which case message is meaningless. If website has been taken down entirely without notice the ONLY reason it can be is OVO has been subjected to malicious attack and customer account data hacked!!On 24/7 I spoke with Val in Bereavement team and she supposedly altered account into my name from that of my

Hi,First let me say that I understand this is a community forum not customer services.In the hope that someone from customer services actually reads this, I have a number of queries.I received a letter asking me to submit a meter reading so you can present me with an accurate bill. I’m a pay-as-you-go customer, so why would I be getting a bill? I tried to create an account online at https://account-activation.ovoenergy.com/details_form however I get an error: “Oops, there’s a problem… Something went wrong, please try again later. If that still doesn't work, give us a call”. You don’t actually list a customer support number on your website. Why is this? I had to google for your number. When I called I was in a queue for half an hour. I was then passed around from one department to another, and eventually cut off. Hence why I’m now here. I received a hand delivered letter from OVO, with the wrong name and the wrong address, entitled “Final notice”, which is a demand for payment. The addr

Is there any reason why the app doesn’t show the latest gas reading ?  Whilst the electricity one shows the most recent, the gas for some obscure reason only shows 2014 and has done now for months !  I’ve tried re-downloading the app and also using it on both my iphone and tablet without success.TIA