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My charger worked perfectly with anytime until June for over  a year. From June onwards my anytime refund hasn't worked. 

 

I am getting the Charger data error problem in the ovo app! 

 

This has been reported to ovo and ohme. 

Ovo tech guys did help validate 2 months charging data and thought my integration was broken which was deleted and recreated.

 

Both ends say the integration.looks in place. But I am getting the error message still. 

Neither helpdesk will reply on why I am getting the error message. I am really frustrated as to why its so difficult to get help on this problem. 

I have searched for other examples but non of the solutions seen applicable? 

Can anyone suggest why the data error message occurs even after resetting the connection and both ends say it appears in place but no anytime refund happens? 

Hey @Phil 

 

I’m really sorry to hear about this, let me check with the team if there’s something we can advice to help fix this.

 

I’ll pop back here with an update as soon as I’ve got one. 

Hey @Phil 

 

Sorry for the delay in getting back to you here. I’ve heard back from the team and they recommend reaching out to them directly to get some support with this if you’re still having trouble.

 

You can email the team directly at chargeanytime@ovo.com.

 

Hope this helps. 

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