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Hi there-  I’ve purchased tickets to a gig at the OVO Wembley Arena next month and I’m trying to access my tickets on the app -  I bought my tickets through ticketmaster and it says I should access my tickets on the OVO app. When I log into the OVO app it doesn’t come up with my tickets, and when I go to the ‘inking ticket accounts’ tab and enter the ‘add ticket account email’, I never receive an email! It’s not in my inbox or my spam and I’ve tried multiple times - please help! 

Hey @MyQuestioning ,

It’s a little tricky here I’m afraid as OVO isn’t directly responsible for this one. Try contacting customer service via that app - they’ll be best placed to help.

Otherwise, try 020 8782 556 or customerservices@ovoarena.co.uk .

Hey @MyQuestioning,

 

There’s an app for Wembley - https://www.ovoarena.co.uk/your-visit/venue-app. Give that a try and let us know if it works for you. 

 

If that doesn’t work you can speak directly to ticket enquiries at the following link - https://www.ovoarena.co.uk/contact.

 

I hope this helps! 

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