Solved

I have recently signed a new contract for gas and electricity, the new figures are higher than the price cap figures. The new contract starts later this month. Will i be charged the higher new amount after the price cap starts in October or will they reduce the contract to the price cap?Plus on the app it says people with certain criteria will be able to apply for free electric throws, free boiler service, free smart thermostats. How do i find out if i qualify? 

Monday morning meter not displaying I did try to phone OVo and it’s a terrible service trying to get help! Think I’ve got to give up

Hi, I have a Mercedes EQC400 on order and am trying to determine if it will be compatible with the Anytime tariff. From what I understand, OVO are saying that you can use a compatible car OR a compatible charger.However, I cant see the car on either the OVO compatibility list or the OHME compatibility list on their website.Therefore I'm checking if anyone knows if either will work with an EQC.If anyone has experience with these tariffs / cars then please let me know how you’ve got on.Many ThanksScott

There's lots of talk about electricity prices coming down at the beginning of July 2023.  We're stuck with THTC, despite asking repeatedly for an economy 7 meter, and have had no information about a reduction in the prices. Has anyone heard anything from OVO?? I have a horrible feeling their charges are not going to come down....

Could anyone please help me sort this problem out Date Description Reference Type Amount Balance 31 JAN 2018 NORMAL Charges (31-Dec-2017 - 31-Jan-2018) 5275501 3 DB -£11.41 -£11.41 30 JAN 2018 Other CRM1881218 CR £37.36 £0.01 31 DEC 2017 NORMAL Charges (30-Nov-2017 - 31-Dec-2017) 4620176 3 DB -£12.05 -£37.36 30 NOV 2017 NORMAL Charges (18-Sep-2017 - 30-Nov-2017) 3798225 3 DB -£25.30 -£25.30

My smartmeter has been reading £1.08 since yesterday. Clearly something is wrong. Any ideas what's going on and how to resolve it? Thanks

Does any one elses economy 7 meter register 1 unit per night even though it is switched off?  

Hi allJust wondering if anyone had any knowledge of how a smart meter gets set from PAYM to PAYG? I had new meters installed due to connectivity issues (SMETS 1 to SMETS2) and move to credit account at our request due to no end of issues on pre-pay (legacy from when we moved in).The initial set up (January 2023) saw switches of the new meters from credit mode to prepayment resulting in cut offs. I thought this was resolved until this weekend (24 June) when we experienced an entire weekend (and still) off gas supply.Question: how do the modes of the meters get changed? I have a vague understanding of telemetry systems, but can't fathom why switching from credit to prepayment would occur as a system setting in this instance. Can the modes only be changed by a person?Thanks 

Has anyone heard about  the new 1st July Energy charge changers yet?

Trying to move from prepay to direct debit credit-smartmeter system. Engineer said "consumer unit blocking cut-out access so can't install until sorted". Need landlord permission to get electrician. What is the issue here that we should describe to the landlord? Unless we get someone from electricity provider to come out again, I don't feel we have enough info to ask for an electrician to come. Do they need us to get the consumer unit moved, or the cut-out moved, or the wood moved, and permenantly or temporarily take off? Any idea? Thanks.

Good Evening, I am looking for some support and this seems like somewhere that will be able to help - the information already consumed has been enligtening but I do have a specific issue which I am hoping I can get some support on. I have been with British Gas since buying my property in Dec 2018 (in Scotland - that will come to life later in my story). I’ve always been on one of their tariffs which had a end time on it until the whole energy crisis put me onto the standard tarfiff which was seen to be the best for everyone - everything worked fine, I could sign into my account, I could use my in home display and all was well with the world. In Dec 2022 British Gas informed me they were moving me to their ‘new system’ - I didn’t think much of it at the time but I thought hey ‘new system’ it’s gotta be better right? Around that time the gas side of my in home display stopped reading, didn’t think much of it at the time but after contacting them they advised it was this ‘new system’ that

I’m moving into an electric only rental supplied by OVO in a weeks time, it’s currently on a prepayment meter and I have no idea how these work but they sound terrible, if I sign up with OVO can I move to direct debit from day 1?

I have been trying to get a new heating system to replace electric storage heaters for over two years as my bills are very high in winter. I was told by one company that I had successfully got ECO3, but then so many delays happened that it was no longer valid and I had to wait for ECO4. Meanwhile the company closed down and some of the people started a new company. They told me after several months that I have been accepted for ECO4. That was about half a year ago now, and again, so many delays have happened and appointments cancelled by them that I've lost trust. This has been going on since 2020. The latest I heard from them is that it'll definitely be done a few weeks ago, so I moved all my furniture and wall decor away from walls etc and moved into my partner's place and I'm still here almost a month later. Recently they said they're delayed because they'd "run out of money", as ECO4 funding is only given after the job is complete, so they need to buy everything out of their own po

Does charge anytime work with Porsche Taycan 4s cross turismo 22.?I have an Andersen charger.

Has anyone else with an Ivie Bud IHD had problems recently? At exactly 1am BST (midnight UTC) from Sunday 11th → Monday 12th mine stopped working. It just has a message scrolling across the bottom of the screen stating that the “Electricity Supply [has been] Disconnected” (Which it hasn’t).  Chameleon have said that it’s because there’s no tariff information on my actual smart meter and, last week, Ovo were kind enough to reset the connection a couple of times and I made them aware of the comments from Chameleon about the information. Unfortunately, even after a couple of restarts, the message remains and there is no information being retrieved from the smart meter (no readings, nothing).  The Bud had been working fine for months before this and I’d normally suspect a technical failure, but the timing is just too perfect and it feels like it’s a scheduled action of some sort that’s caused the issues (firmware update, potentially). Unfortunately there aren’t any diagnostic logs that are

OVO sends me a text on the 7th February telling me it's time to submit our meter readings, and that this is best done on the 13th for accuracy and to avoid estimated readings.So I hang around until the 13th then, on precisely that date I submit our readings.Just checked our account today and am dumbfounded to see OVO has added one extra day's estimated reading to those I submitted on the 13th, now telling me that the best day to......etc, is the 14th.What's THAT all about?? It's a blimmin' joke isn't it. Tells me to do one thing, does something else. All I want is an accurate bill NOT an estimated one. Seems OVO are not technically equipped to carry out this simplest of tasks. Maybe just one of the reasons why they are no longer 'top of the class' in Customer's experiences (see "Which" Review). Or maybe simply building the case for earliest 100% installation of the dreaded SMART METER. I'm hanging out until the last second before I press go on that. I've heard some crazy things about t

Why does OVO, where possible, not request a photograph of the existing meters in advance of the Engineer’s visit. This would surely prevent disappointment to customers being told on the day, that an  existing meter cannot be changed for whatever reason.?

So OVO Energy are my supplier (not by choice) and I moved into my house on the 27th Feb 2023.  Setup my electric account and didn't have time to get the gas done in the same call. Later ended up with a second account (told they couldn't add gas to electric account).  Later checked and noticed meter wasn't sending readings so went to do a manual one.  Noticed that the serial number on the OVO energy account was wrong so reported it straight away. This was reported on the 7th March 2023.  A case was raised apparently for a historic change from SSE and I am told there is no time scale for this being resolved.   The issue is holding me from moving supplier and OVO are doing nothing to fix this.  OVO say SSE need to fix this but OVO are my gas supplier so surely they should rectify this if there's a deadlock or actually just do a meter exchange and sort the issue out! Why this has to be so complicated is insanity! They also have the meter as being SMET1 on XOSERVE and it's actually supposed

Hello all, I’m new here. Got some problem with the meter when I moved into a rental property last week. Googled a bit and seems like there are a lot of useful resources and helpful participant in this forum so tried to post a question here. The property is an apartment in a block and all meters are located in the basement of the block. I’m not expert of meters but below few things of mine looked suspicious:It may not be showing clearly in the photo but there is a “X” at the bottom right corner of the display. Looking at other meters of the same model around, they are showing a square sign at the same location of the display. The red light is always on. Again - the same light of other meters is not on. The reading has been stale since I moved in last Friday. There are 5 lights (SW, WAN, etc) at the upper part. They are always off for my meter but showing green lights for other meter. What should I do? Contact the agent, the onsite property management or the energy company? I don’t even

Will the OVO IHD unit be able to display my Gas usage if my Gas supplier is BG rather than OVO?

I've just noticed that my meter hasn't been sending readings since 24th May. It was an OVO-fitted SMETS1 that had the upgrade to allow it to be "almost" fully SMART. Any ideas why there's no readings being sent, and other than swearing at it is there anything I can do? Kinda making the entire idea worthless if I've gotta keep sending readings again.Any issues on the network that I should be aware of that may be causing this?

I’ve just been moved from a higher Fixed rate to a lower Standard Variable rate under the Gov’s EPG scheme. However when I checked my latest payments OVO have charged me two £30 Exit Fees. I got in contact with the Help Centre online and they replied that ‘this is an error we are aware of, all we need to do is raise a case to billing, as you account is under account management 27’.  I’m still waiting on billing to contact me.I’ve put this on the Forum in case others are affected. Check your latest payment carefully! 

Hi Guy’s,  My OVO contract i was on was coming to a end, i was offered a v38, when i phoned which took a hour and 12 minutes to get someone.  I spoke to a very nice person who was very hard to understand and was from abroad, i really struggled to make her out, anyway she put me on a v39, i asked why and was told that was all there was.  I asked if there was much difference n the prices, was told there was not much.  Now i wanted to know if it was a year contract, and if i could just wait till the 1st July 23 to see if Ovo will drop the price, but she kept disappearing to speak to someone, and i was speaking to her for 25 minutes it was soul destroying, and i had to leave for my hospital appointment, all i wanted was off, so i am none the wiser.  Can any of you guy’s tell me if the v39 is more expensive than the v38, also if it is a year only contract and can i leave now within the cooling period and wait to see if the July price is lower. I am elderly and disabled, its to much for me. 

Where I now work there is a solar array of 17KW going into a suitably sized invertor.We use a ton of energy and we’re trying to find a way of reducing our use as well as generating more. We get big bills.I’ve been tracking our energy use over the year to see how much we use and when, and how much is generated from the solar PV array.This week is has been a very clear, no clouds or haze, and sunny in London. According to local weather stats this month should be peak sunshine for the year. I would expect our array to be producing the maximum it could at certain times of the day.The array is on the roof of a 3 story building, nothing overshadowing it. The panels I believe are unobstructed. They are angled in a particular direction (I assume the most efficient direction). I assume the installation was competent (back in 2014).We’re generating a maximum of 10.5KW at the peak of the day on one of the sunniest days of the year. I understand we won’t get the full 17KW, but is 10.5 the max we s

[img]https://uploads-eu-west-1.insided.com/ovo-en/attachment/cf705ee7-3a4d-4daf-86ec-1aa52df30484.png[/img]We switched to OVO some time ago from British Gas who’d already installed smart meters. Crazily the BG smart meters can’t be read by OVO. About 18 months ago an OVO engineer came to fit new meters & we found that while the electric meter could be swapped within the available space the gas meter couldn’t as the model OVO uses is bigger than the BG one. As we’d just finished a cellar conversion we didn’t want new cupboards etc ripped out to accommodate new OVO meters. Does anybody know if there are now smaller gas smart meters same sort of size as BG version now available?