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Blastoise186
Blastoise186Best Answer
Super User
July 3, 2023

If the IHD is flickering, that’s more likely a fault with it. Can you explain further?

As for the password, what kind of password does the meter want? If it’s an engineer password, please do not attempt to guess it as you will likely trigger tamper alarms.

If it’s a Privacy PIN, the SMETS Command Disable Privacy PIN can be used to remove and reset it. OVO needs to send that to the meter for you.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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3 replies

BPLightlog
Super User
BPLightlogSuper User
Super User
July 3, 2023

Hi @Coldascold - welcome to this customer forum. Which meter is blank exactly? The display in the house or the meter itself?

Their offices don’t open until later.

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, EV, ASHP and Home Assistant automation}
Coldascold
Rank 1
ColdascoldAuthor
Rank 1
July 3, 2023

Morning, it’s the house display. It’s just flickering all the time, I’m unable to know if anyone’s tampering or using my electric 

Then the meter outside keeps asking for a password 🙃I have not set one up( 

Ive called OVO several times and can’t get nowhere with them :(

 

AB
Blastoise186
Super User
Blastoise186Super UserBest Answer
Super User
July 3, 2023

If the IHD is flickering, that’s more likely a fault with it. Can you explain further?

As for the password, what kind of password does the meter want? If it’s an engineer password, please do not attempt to guess it as you will likely trigger tamper alarms.

If it’s a Privacy PIN, the SMETS Command Disable Privacy PIN can be used to remove and reset it. OVO needs to send that to the meter for you.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd