I’m moving into an electric only rental supplied by OVO in a weeks time, it’s currently on a prepayment meter and I have no idea how these work but they sound terrible, if I sign up with OVO can I move to direct debit from day 1?
Answer
How do I move from prepayment when moving into an OVO supplied rental?
Best answer by Blastoise186
Updated on 01/08/25 by Emmanuelle_OVO:
Moving in
One of the most important things to remember when moving into a new home is to take meter readings. You can note these somewhere safe or photograph them with your phone. Remember this step: if the property has a smart meter, it automatically sends us a reading. Otherwise, you'll use an estimated reading until we get the first one.
If OVO already supplies your new home, contact us, and we can arrange to open the account at your address. If you had an OVO account at your last address, we'll close that account for you and open a new one at the new address. If you’re not sure who supplies your new home, use our guide to find out. If your meter isn't with OVO, but you'd like to join, you can switch to us.
We know moving is busy, so get in touch when you can via online chat or phone, on the move day or afterwards. Please have a few details ready so we can help you quickly.
We'll ask you:
- The date you moved in
- For meter readings from your move-in date
- The complete address and postcode of your new home
- If you'd like a smart meter, if there isn't one already installed
We'll email you a welcome pack with everything you need to know about your rates and how to top up. If previous residents left any top-up keys or cards, please throw these away. You'll need to top up using the details we send you, as they're linked to your OVO account.
Here's the online top up portal page for OVO Pay As You Go customers with a smart meter.
For OVO Pay As You Go customers with a smart meter, here’s a link to download our app for Android.
For OVO Pay As You Go customers with a smart meter, here’s a link to download our app for Apple
Hey
Good luck with the home move!
As for your question, the answer depends on what meter it is.
If it’s a Smart Meter, then you can simply ask OVO PAYG Support to set up a transfer to Pay Monthly via 0330 175 9669 and it should be pretty simple to do.
If it’s NOT a Smart Meter i.e. you use a Key/Card that you insert into the meter to top-up, it’ll need to be replaced which will take longer. 0330 175 9669 is again the number to call to sort that out and get an engineer to stop by.
Either way, you’ll need to set up an account anyway so feel free to discuss this at the same time.
You will not be able to switch supplier without signing up to OVO first.
+1- Plan Zero Hero
- Answer
Updated on 01/08/25 by Emmanuelle_OVO:
Moving in
One of the most important things to remember when moving into a new home is to take meter readings. You can note these somewhere safe or photograph them with your phone. Remember this step: if the property has a smart meter, it automatically sends us a reading. Otherwise, you'll use an estimated reading until we get the first one.
If OVO already supplies your new home, contact us, and we can arrange to open the account at your address. If you had an OVO account at your last address, we'll close that account for you and open a new one at the new address. If you’re not sure who supplies your new home, use our guide to find out. If your meter isn't with OVO, but you'd like to join, you can switch to us.
We know moving is busy, so get in touch when you can via online chat or phone, on the move day or afterwards. Please have a few details ready so we can help you quickly.
We'll ask you:
- The date you moved in
- For meter readings from your move-in date
- The complete address and postcode of your new home
- If you'd like a smart meter, if there isn't one already installed
We'll email you a welcome pack with everything you need to know about your rates and how to top up. If previous residents left any top-up keys or cards, please throw these away. You'll need to top up using the details we send you, as they're linked to your OVO account.
Here's the online top up portal page for OVO Pay As You Go customers with a smart meter.
For OVO Pay As You Go customers with a smart meter, here’s a link to download our app for Android.
For OVO Pay As You Go customers with a smart meter, here’s a link to download our app for Apple
Hey
Good luck with the home move!
As for your question, the answer depends on what meter it is.
If it’s a Smart Meter, then you can simply ask OVO PAYG Support to set up a transfer to Pay Monthly via 0330 175 9669 and it should be pretty simple to do.
If it’s NOT a Smart Meter i.e. you use a Key/Card that you insert into the meter to top-up, it’ll need to be replaced which will take longer. 0330 175 9669 is again the number to call to sort that out and get an engineer to stop by.
Either way, you’ll need to set up an account anyway so feel free to discuss this at the same time.
You will not be able to switch supplier without signing up to OVO first.
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