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GrumpyTrucker
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May 30, 2023
Solved

No Smart Meter readings for a week- Upgraded to S2

  • May 30, 2023
  • 18 replies
  • 315 views

I've just noticed that my meter hasn't been sending readings since 24th May. It was an OVO-fitted SMETS1 that had the upgrade to allow it to be "almost" fully SMART. Any ideas why there's no readings being sent, and other than swearing at it is there anything I can do? Kinda making the entire idea worthless if I've gotta keep sending readings again.

Any issues on the network that I should be aware of that may be causing this?

Best answer by Jeffus

If you haven't already, you could try one of the ofgem regulated 3rd party apps to see if they can see the data

https://hugoenergyapp.co.uk/

https://loop.homes/

https://glowmarkt.com/#/bright

Often these companies can tell you if there are issues with your meter connection if you ask. 

With the Bright app, you can also sign up for automatic system incident messages which often prompt when there are issues with the smart meter network. 

This is a typical alert:

 

Hello xxxx

Due to DCC unavailable due to system maintenance on 28 Jun 2023, there will be a disruption to the following services:

  • Bright Services
  • Smart Meter Data Services
  • Sign Up

See live updates here

We apologise for any inconvenience caused.

 

Kind regards,--

 

The Hildebrand and Glowmarkt Team

18 replies

Jeffus
Rank 20
JeffusSolved
Rank 20
May 30, 2023

If you haven't already, you could try one of the ofgem regulated 3rd party apps to see if they can see the data

https://hugoenergyapp.co.uk/

https://loop.homes/

https://glowmarkt.com/#/bright

Often these companies can tell you if there are issues with your meter connection if you ask. 

With the Bright app, you can also sign up for automatic system incident messages which often prompt when there are issues with the smart meter network. 

This is a typical alert:

 

Hello xxxx

Due to DCC unavailable due to system maintenance on 28 Jun 2023, there will be a disruption to the following services:

  • Bright Services
  • Smart Meter Data Services
  • Sign Up

See live updates here

We apologise for any inconvenience caused.

 

Kind regards,--

 

The Hildebrand and Glowmarkt Team

    G
    Rank 5
    GrumpyTruckerAuthor
    Rank 5
    May 30, 2023

    @Jeffus Neither Loop nor Ivie have received any readings for the same period. The Ivie IHD is connected to the meters just fine so they're physically working, just not reporting on the network 

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      May 30, 2023

      Have you tried the tool at https://smart-meter-help.ovoenergy.com by any chance?

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        Jeffus
        Rank 20
        Jeffus
        Rank 20
        May 30, 2023

        @Jeffus Neither Loop nor Ivie have received any readings for the same period. The Ivie IHD is connected to the meters just fine so they're physically working, just not reporting on the network 

        So not ovo specific which is sometimes the case. 

        You could check with your neighbours to see if it is a local issue. 

          Blastoise186
          Super User
          Blastoise186Super User
          Super User
          May 30, 2023

          So far, this is starting to sound like a possible WAN outage. If you can try to ask say, five neighbours, that would help support or dismiss this theory.

          Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
            G
            Rank 5
            GrumpyTruckerAuthor
            Rank 5
            May 30, 2023

            @Jeffus @Blastoise186 

            Thanks for the tips. I'll check the tool when I get in from work, about 22:00 since I can't see the lights status right mow. To the best of my knowledge none of our neighbours are on smart meter so unable to ask any of those. 

            because Ivie IHD has been working I hadn't thought to log in , so only just noticed no historical data for the last week, with the warning symbol "please send us a reading" on my dashboard.

              G
              Rank 5
              GrumpyTruckerAuthor
              Rank 5
              May 30, 2023

              Update… (electric meter only at this point)

              WAN light flashing, HAN light off so can't complete the test tool since it only gives options for flashing or on. 

              G
              Rank 5
              GrumpyTruckerAuthor
              Rank 5
              May 31, 2023

              @Jeffus @Blastoise186 

              I am currently in a state of shock, and truthfully expecting it not to go according to plan but there is a further update.

              I contacted OVO support today and apparently due to my meters being "older smart meters" they will need to be upgraded. So I currently have an appointment for them to come an exchange the meters for new ones. I didn't think they were doing these sorts of appointment at the moment. So with my luck I fully expect to be contacted to be told it's cancelled.

              Tim_OVO
              OVO Staff
              Tim_OVO
              OVO Forum Legend
              May 31, 2023

              What’s your smart meter type, @GrumpyTrucker? If it’s not too much bother, have a look at the yellow sticker on the front of the electricity meter to see the date it was fitted...

              Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
              G
              Rank 5
              GrumpyTruckerAuthor
              Rank 5
              May 31, 2023

              What’s your smart meter type, @GrumpyTrucker? If it’s not too much both, have a look at the yellow sticker on the front of the electricity meter to see the date it was fitted...

              At work at the minute Tim, but they were first generation SMART meters, one of the initial roll-outs OVO did. It was paired with a Pipit Secure IHD and the electric meter has the red and blue A B buttons under a keypad. They were software upgraded a while ago to be compared with the new communication systems. It's been a few years since they were fitted, that's for sure.

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